Submitted by Marcia Silva (marcia@latec.uff.br) on 2015-12-11T17:16:59Z No. of bitstreams: 1 dissert Carlo Bruzaferro Monti.pdf: 2502180 bytes, checksum: 678f8cd1b6f320299ab6fbb349aae510 (MD5) / Made available in DSpace on 2015-12-11T17:16:59Z (GMT). No. of bitstreams: 1 dissert Carlo Bruzaferro Monti.pdf: 2502180 bytes, checksum: 678f8cd1b6f320299ab6fbb349aae510 (MD5) Previous issue date: 2015 / O objetivo geral deste trabalho é analisar de que forma o desempenho da liderança e a importância dos seus papéis podem influenciar a promoção de atividades de inovação organizacionais. Para isso, esta pesquisa tem como objetivos específicos registrar qual a percepção dos gestores quanto à importância e o desempenho dos seus papéis, registrar quais tipos de atividades de inovação são promovidos pelos gestores sob a ótica de cada um dos seus papéis, analisar todas as variáveis de forma cruzada e criar um índice de coerência na promoção das atividades de inovação. A metodologia utilizada é um estudo de caso, com levantamento de informação feito por meio de questionário com perguntas fechadas. Foram feitas análises quanto aos tipos de atividades mais frequentes, aos tipos de atividades por cada papel do gestor, à importância de cada responsabilidade dos gestores, ao desempenho de cada responsabilidade dos gestores e ao desempenho em conjunto com a importância. Por fim, conclui-se que os gestores desta empresa não se comportam exatamente como esperado pela literatura. Este comportamento cria a oportunidade de se propor uma metodologia para que os gestores avaliem periodicamente suas responsabilidades e promovam as atividades de inovação necessárias de modo a maximizar sua coerência. / The aim of this study is to analyze how the performance of leadership and the importance of their roles can influence the promotion of organizational innovation activities. To do this, this research has the following specific objectives: registering the perception of managers on the importance and performance of their roles, record which types of innovation activities are promoted by managers from the perspective of each of their roles, analyze all the variables crosswise and create a consistency index in the promotion of innovation activities. The methodology used is a case study with information from survey through a questionnaire made of closed questions. Analyses were made for the most frequent types of activities, types of activities for each role of the manager, the importance of each one of manager’s responsibilities, the performance of each manager’s responsibilities and the performance together with the importance. Finally, it is concluded that managers of this company do not behave exactly as expected by literature. This behavior creates the opportunity to propose a methodology for managers periodically evaluate their responsibilities and promote the necessary innovation activities in order to maximize their coherence.

A l’occasion de deux études de cas, une démarche de tableau de bord stratégique hospitalier et une réorganisation de direction des systèmes d’information dans une entreprise de services, nous avons, dans cette recherche, analysé les freins qui apparaissent dans les démarches de changement technologique et managérial.Nous avons montré dans le premier cas comment le modèle du Balanced Scorecard peut être adapté pour piloter un programme de projets et promouvoir un travail coopératif, sous condition d’une évolution du rôle des dirigeants. Le deuxième cas nous a permis de montrer comment les démarches qualité s’enferment dans une logique de qualité-conformité contre-productive qui n’est pas due au manque de formation ou d’implication. Dans les deux cas, nous avons constaté que l’insuffisance de capacité méthodologique des ingénieurs et des managers renforce leur résistance au changement et leurs difficultés en situation complexe. Nous avons montré que la résistance organisationnelle se manifeste en deux temps : des difficultés de premier niveau, dérives nomopathes, apparaissent sous la forme d’un appauvrissement méthodologique du modèle choisi, puis les actions correctives sont suivies de difficultés de deuxième niveau constituant un phénomène de déviance computo-cogitationnelle, sorte de résilience organisationnelle qui voit la transformation de l’état final attendu en un état final hybride. Ces acquis méthodologiques nous ont permis, après une analyse historique de l’évolution des concepts de la qualité puis sur l’évolution du rôle des managers, de dresser des constats à un niveau méso reliant le niveau macro-économique (domination financière dans les entreprises, révolution numérique, renouveau bureaucratique) au niveau micro des entreprises (injonctions paradoxales, juridicisation de la société et conformité généralisée). Nous avons enfin proposé plusieurs modélisations, notamment le concept cyclique d’information-valeur, la figure tripolaire d’un Ingénieur-Stratège et l’ébauche d’un futur modèle de management des intangibles. / The two case studies concern an approach of the strategic dashboard of a hospital and the reorganization of an IT department in a services company. We have, in this research, analyzed the brakes which appear in the technological and managerial change approaches. In the first study case, we have showed how the Balanced Scorecard model can be adapted to pilot a projects program and to promote a cooperative way of working, under the condition of an evolution of the managers role. In the second case we have shown how the quality approaches lock themselves in a counter-productive logical of quality-conformity which is not due to a lack of training or implication. In the both cases we have noticed that the insufficiency of methodological capacity of the managers strengthens their resistance to change and their difficulties in complex situation We have noticed that the organizational resistance express itself in two times : first level difficulties, nomopathic drifts, appear as a methodological impoverishment of the choosen model, then the corrective actions are followed by second level difficulties who form a phenomena of computo-cogitational deviancy, a kind of organizational resistance who transforms the awaited final state to a hybrid final state. These methodological grants, after a historical analysis of the evolution of quality concepts then of the evolution of the managerial roles, succeeded to meso level reports joining the macro-economic level (financial domination in companies, numeric revolution, bureaucratic revival) to the micro-economic level in companies (paradoxical orders, juridical transformation of society and generalized conformity). A last, several modellings are proposed, in particular the cyclic concept of information-value, and the three-pole figure of the engineer-strategist, towards the sketch of a future model of management of intangibles.