Yes / Oral health can influence the quality of an individual's life. Patient's perception of the service plays a vital role in understanding the reasons as to why a patient may be satisfied or dissatisfied with the service that they accessed at a dental setting. As no studies have been done in Fiji until now, this study aimed to explore the perceptions of patients on services provided by the largest dental clinic in the Central/Eastern division in Fiji. A qualitative study was used to collect data from patients who visited the Colonial War Memorial Hospital (CWMH) dental clinic in Suva Fiji from 5th August to 31st October, 2020. All patients above the age of 18 of both genders and from any ethnicity who visited the CWMH dental clinic during the period of data collection were included the study. A total of 25 participants were interviewed for this study using the in-depth interview method till data saturation occurred. A semi-structured open-ended questionnaire was used to collect data using face-to-face in-depth interviews. The data were transcribed and analyzed using manual thematic analysis process to gather the themes and sub-themes for the results. A total of 25 patients were interviewed, with a majority (n = 14) being men and 15 were of I-Taukei background. Five themes emerging from data analysis include: Waiting time before treatment, Cost of Treatment, Accessibility of services, Privacy and confidentiality and Range of treatment options. The patients had an expectation to get the best treatment but face many hurdles while trying to get the treatment that they expect. The shortfalls on the part of this dental clinic caused an onset of negative perception among its users. This study shows an overall dissatisfaction with regards to services delivery among the patients who use the CWMH dental clinic for dental care purposes. The decision makers need to look into the genuine concerns that have been raised by patients in order to create improvements in services delivery and create an array of satisfaction for its patients.

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Orientador: Leticia Bicalho Canedo / Tese (doutorado) - Universidade Estadual de Campinas, Faculdade de Educação / Made available in DSpace on 2018-08-13T15:43:18Z (GMT). No. of bitstreams: 1 Silva_AnaConsueloAlvesda_D.pdf: 8650595 bytes, checksum: 63aeac6298ee32f85d1162088ab1e9ee (MD5) Previous issue date: 2009 / Resumo: O presente estudo teve por objetivos investigar se a terapêutica de isolamento dos acometidos pela tuberculose, no início do século XX, contribuiu para a estigmatização dos doentes; se o estigma relacionado a esta doença está presente atualmente; se há diferenças entre homens e mulheres para lidar com este estigma; e se há, diante das possíveis diferenças, repercussões distintas na condução e conclusão do tratamento. A metodologia utilizada compreendeu um estudo de caso e a aplicação de entrevistas com doentes de tuberculose. O estudo de caso foi realizado na cidade de São José dos Campos, a qual se tornou referência para o tratamento da tuberculose, na "era sanatorial", a partir da leitura e análise das publicações jornalísticas do início do século passado. As entrevistas foram realizadas com homens e mulheres que trataram da tuberculose no ambulatório de referência do município de Jacareí e do complexo hospitalar da UNICAMP. Os resultados obtidos sugerem que o isolamento prescrito por médicos no início do século XX como um dos recursos importantes para a cura da tuberculose contribuiu para a sobrecarga de alguns emblemas depreciativos atribuídos aos doentes, intensificando o estigma da doença. A análise sugere ainda que homens e mulheres, pelo distinto processo de socialização, lidam diferentemente com a doença, o que reflete desde o modo como buscam por um tratamento até como o conduzem. Enquanto os homens apresentam a debilitação física como queixa primordial no adoecimento por tuberculose, para as mulheres o estigma apresenta-se como a primeira e mais constante queixa, perdurando mesmo após a conclusão do tratamento. / Abstract: This survey aimed to investigate if the isolation therapy of those affected by tb in the beginning of the 20th century contributed to the stigmatization of patients, if the stigma of this illness is still present, if there are differences between men and women in dealing with this stigma, and if there are, in front of possible differences,distinct repercussions in carrying on and concluding the tratment. The methodology used envolved survey of case and applying interviews with tb patients. The survey of case was developed in the city of Sao Jose dos Campos, which became a reference for tb treatment in the beginning of the last century, from the reading and analysis of news publications of that time. Interviews were taken with men and women who were treated of tb in the reference clinic in the city of Jacarei and in the medical facilities of UNICAMP (University of Campinas). The results achieved suggest that the isolation, prescribed by doctors in the beginning of the last century as one of the important resources to the cure of tb, contributed with the overcharge of some depreciating symbols attributed to tb patients intensifying the stigma of this illness.The analysis also suggests that men and women, due to distinct process of socialization, deal with the illness differently, which reflects from how they seek for treatment to how they carry it on.While men have as major complaint about being ill of tb phisical debility, with women the stigma is the first and most constant complaint, lasting even after treatment is concluded. / Doutorado / Educação, Conhecimento, Linguagem e Arte / Doutor em Educação