Yes / Oral health can influence the quality of an individual's life. Patient's perception of the service plays a vital role in understanding the reasons as to why a patient may be satisfied or dissatisfied with the service that they accessed at a dental setting. As no studies have been done in Fiji until now, this study aimed to explore the perceptions of patients on services provided by the largest dental clinic in the Central/Eastern division in Fiji. A qualitative study was used to collect data from patients who visited the Colonial War Memorial Hospital (CWMH) dental clinic in Suva Fiji from 5th August to 31st October, 2020. All patients above the age of 18 of both genders and from any ethnicity who visited the CWMH dental clinic during the period of data collection were included the study. A total of 25 participants were interviewed for this study using the in-depth interview method till data saturation occurred. A semi-structured open-ended questionnaire was used to collect data using face-to-face in-depth interviews. The data were transcribed and analyzed using manual thematic analysis process to gather the themes and sub-themes for the results. A total of 25 patients were interviewed, with a majority (n = 14) being men and 15 were of I-Taukei background. Five themes emerging from data analysis include: Waiting time before treatment, Cost of Treatment, Accessibility of services, Privacy and confidentiality and Range of treatment options. The patients had an expectation to get the best treatment but face many hurdles while trying to get the treatment that they expect. The shortfalls on the part of this dental clinic caused an onset of negative perception among its users. This study shows an overall dissatisfaction with regards to services delivery among the patients who use the CWMH dental clinic for dental care purposes. The decision makers need to look into the genuine concerns that have been raised by patients in order to create improvements in services delivery and create an array of satisfaction for its patients.

Abstract Dental implants can be a breakthrough in dental treatment. It has become an important index of the operation performance for the dental clinics. Patients¡¦ knowledge of dental implant medical quality is different from dentists¡¦ due to asymmetric information. This study sample consists of two major groups: 200 patients and 20 dentists, recruited from 15 dental clinics providing services of dental implants in Kaohsiung city. The data was collected by a questionnaire and try to investigate the relationship between the baseline data , the knowledge and attitude of patients about dental implants. The purposes of this study is to identify the difference between patients and dentists about dental implant medical quality . Providing information for patients seeking dental implant care, and for dental implant marketing of dental clinics. The results show that the willingness to accept dental implants is higher in patients well-educated and good oral hygiene . The most popular resources of getting dental implant information are from TV and their dentists. 74% of patients do not know the brand of their dental implants. 84.2% of patients would like to recommend dental implants with the reasons of their dental experiences and the trust of the dentists. The satisfaction rate of dental implant exceeds 70%. As for selecting dentists, medical skills, medical ethics, medical equipments and public praise are the more important factors. Male and young patients are more affected by objective factors; female patients take more consideration of their own feelings. However old patients more concern about interpersonal relationship. Highly-educated patients attach more importance of profession; Lowly-educated patients more care about the environment of the clinics. About medical quality, the most important factors in dentists are medical skills and sterilization, followed by dentist-patients relationship. The first three in patients are medical skills, sterilization and specialist certification. Of all six common factors in patients and dentists, the most different factor is dentist-patient relationship. It shows obviously high in dentists, and it maybe due to the elevation of consumer¡¦s awareness in Taiwan. Key word: dental implant, dental service quality , dental clinic choice, factor analysis

Made available in DSpace on 2014-07-29T15:25:15Z (GMT). No. of bitstreams: 1 TESE SANDRA CRISTINA BAHIA.pdf: 1833217 bytes, checksum: c354d174a33e01cc328bf92dd63a17ed (MD5) Previous issue date: 2011-04-26 / This study aimed to analyze the productivity and efficiency of the Comprehensive Dental Care (CDC) of Faculty of Dentistry of Universidade Federal de Goiás and discuss about the Brazilian Curriculum Guidelines in Dentistry ande the comprehensive dental care course. It was a retrospective study of all medical records of patients scheduled for the discipline of CDC from 2004 to 2009. It was found 1406 patients scheduled. However, 754 were excluded because they are not within the criteria for inclusion in the research. The sample ended with 652 records. It was used for data collection form. Three researchers participated in the standardized collection. The variables studied were sociodemographic characteristics of patients, treatment plan, start date, completion and duration of treatment, amount, type and complexity of dental procedures performed and treatment situation. Descriptive and inferential analysis, Spearman's correlation, one way Anova, Kaplan-Meier and Cox regression were performed. The CDC was criated in Brazil in decade 70 The mean age was 40.9 years (SD = 14.4), 67.8% women, 50.4% married / living with a partner, 40.3% self-employed workers mostly women and 20.8%, home. Of the patients treated 71.5% were residents in the state capital. The discipline was the most performed dentistry (32.6%) followed by periodontology (25.2%). Most patients are in treatment, and 253 patients (38.8%) completed their dental treatment. The complexity of clinical case was the factor that influences the duration of treatment, with the median correlation (r = 0.60, p <0.001). The estimated time for completion of all treatments was 23 months (95% CI = 19.6-26.3) and was significantly different (p <0.001) at different levels of complexity (low 13.0, intermediate 19.0, high 47.0). The results indicate that they are made in the integrated clinic procedures characteristic of general practice. Patients treated are mostly employees and freelancers. The complexity of clinical case influences the efficiency of the CDC. / Esse estudo teve como objetivo identificar o perfil dos pacientes, a produtividade e eficiência da Clínica Integrada da Faculdade de Odontologia da Universidade Federal de Goiás (FO/UFG), além de fazer uma reflexão sobre as Diretrizez Curriculares Nacionais dos cursos de Odontologia e a disciplina de Clínica Integrada. Fez-se um estudo bibliográfico e de campo retrospectivo em todos os prontuários dos pacientes agendados para a disciplina de Clinica Integrada (CI) nos anos de 2004 a 2009. Encontrou-se 1406 pacientes agendados. No entanto, 754 foram excluídos, por não estarem dentro dos critérios de inclusão da pesquisa. A amostra finalizou com 652 prontuários. Utilizou-se para a coleta dos dados um formulário. Tres pesquisadores padronizados participaram da coleta. As variáveis pesquisadas foram aspectos sociodemográficos dos pacientes, plano de tratamento, data de inicio, de conclusão e tempo de duração do tratamento, quantidade, tipos e complexidade dos procedimentos odontológicos realizados e situação do tratamento. Análises descritivas e inferenciais, correlação de Sperman s, one way Anova, Kaplan-Meier e Regressão de Cox foram realizadas. A disciplina de CI foi incorporada nos currículos brasileiros na década de 70 e se apresenta de maneira diversa em cada uma das faculdades. A idade média dos pacientes da CI da FO/UFG foi de 40,9 anos (dp=14,4), 67,8% mulheres, 50,4% casados/com companheiro, 40,3% trabalhadores em sua maioria autônomos e 20,8% das mulheres, do lar. Do total dos pacientes atendidos 71,5% eram residentes na capital do estado. A disciplina mais realizada foi a dentística (32,6%) seguida da periodontia (25,2%). A maioria dos pacientes está em tratamento, sendo que 253 pacientes (38,8%) concluíram o tratamento odontológico. A complexidade do caso clínico foi o fator influenciador no tempo de duração do tratamento, com a correlação mediana (r=0.60; p<0.001). O tempo estimado para a conclusão de todos os tratamentos foi de 23 meses (95%CI=19.6-26.3) e foi significativamente diferente (p<0.001) nos diversos níveis de complexidade (baixo 13.0, intermediário 19.0, alto 47.0). Os resultados indicam que são realizados na Clínica Integrada os procedimentos característicos da prática generalista, os pacientes atendidos são em sua maioria empregados e autônomos. A complexidade do caso clínico influencia na eficiência da Clínica Integrada.

Darbo tikslas: įvertinti odontologijos klinikos „X“ klientų lojalumą ir pateikti pasiūlymus pacientų lojalumo didinimui. Uždaviniai: 1. Atlikti vartotojų lojalumo teorinę analizę. 2. Atlikti odontologijos klinikos „X“ veiklos situacijos analizę. 3. Ištirti odontologijos klinikos „X“ pacientų lojalumą. 4. Identifikuoti klinikos problemines sritis, kurias patobulinus įmonė pasiektų didesnį vartotojų pasitenkinimą ir lojalumą. Tyrimo metodika. Anketinės apklausos. Tyrimo metu buvo apklausti klinikos pacientai ir personalas. Išvados: Nustatyta, kad įmonės pacientai yra patenkinti klinikos teikiamomis paslaugomis ir dažniausiai apie šią kliniką sužinojo iš kitų asmenų rekomendacijų. Tačiau nors ir klientai yra patenkinti įmonėje vyrauja didelė pacientų kaita. Lojalūs klientai nesudaro daugumos klinikos pacientų, tačiau tie, kurie jau yra lojalūs rodo stiprų lojalumą ir yra pastovūs įmonės klientai. Odontologijos klinikos „X“ silpniausios sritys lojalių vartotojų formavime yra: klinikos darbo laikas, didelės susidariusios eilės, ilgalaikiai santykiai ir aukšti įkainiai. / Aim of the study: to evaluate the loyalty of the dental clinic “X“ clients’ and to provide recommendations for patients’ loyalty growth. Objectives: 1. To make a theoretical analysis of the customers’ loyalty. 2. To make an analysis of the dental clinic “X” current bussiness situation. 3. To explore the loyalty of patients’ of the dental clinic “X”. 4. To indentify the problematic areas of clinics’ business, which, if improved, would help to increase the loyalty and satisfaction of the clinic’s customers. Research methods. The questionnaire surveys. During the reasearch, the clinics’ patients and personnel were questioned. Conclusions. It was identified that patients are satisfied with the services provided by the clinic. Most of the patients learned about the clinic from other peoples‘ recommendations. Although clients are contented the high turnover of the customers existence. Loyal customers are not a big part of all clinic patients, but those who are already loyal are showing strong loyalty. Dental Clinic "X" the weakest areas of the formation of loyal customers is: clinic time, long queues and high rates.

Magister Chirurgiae Dentium (MChD) / This study was undertaken to examine the preventive dental and medical attendance behaviour of mothers of young children. The 'Theory of Reasoned Action' used to predict intention to visit the dentist and the doctor, failed to account for more than 11% of the variance in dental behaviour and 9t in the variance in medical behaviour in all the subjects. However, on assessing these behaviours for the 2 different age groups, for the younger age group, the prediction improved to 19% for the dental intention in terms of the total attitude and subjective norm score, and to 45% and 34% respectively for the individual attitudes and subjective norms. In the older age group, the prediction improved to 20% for the dental intention in terms of the total attitude and subjective norm score, and to 39% and 30% respectively for the individual attitude and subjective norms. This finding is further supported by factor analysis of the data, whereby using a principal components analysis structure, other patterns to the data were found which indicates that preventive dental and medical behaviour is a complex behavioural category, consisting of more than one action. Two dimensionso of affect accounted for 59% of dental attitudinal data and 57.9% of the dental subjective norm data, whereas three dimensions of affect accounted for 64.5% of the medical attitudinal data and 64.8% of the medical subjective norm data. The mothers had positive attitudes to both the two dental and three medical actions highlighted by the principal components analysis. The younger mothers showed stronger attitudes associated with the treatment outcome action, whereas the older mothers showed a more positive preventive orientation by the dental data. Although two-thirds of the young mothers received dental advice from the health visitors, they were highly selective on what information to accept and put into effect. An indication here is that health messages including dental health are perceived differently by the 2 age groups even though they are from the same social class group. This finding holds in important implications for the method, approach and content of dental heath of education. In terms of the medical data, the three actions highlighted, indicated that while a health directed behaviour, in terms of a healthy outcome e.g. normal growth is important, an expectation as well as a more emotional, love and tender care factor were also implicated. A healthy baby may however not be the only factor of importance to the mother, but also the mechanisms of achieving such a state of health, matters not only in terms of the convenience but also, greatly depend on the love and level of care the mother gives the child. This aspect may even be more accentuated in one parent families, in which especially the young mother is under enormous socia-economic pressure to take up employment, foresaking time she would otherwise have spend with the child. The effect of subjective norms on preventive health behaviour shows evidence of a 'inner cicle' or 'kinship' as reference group to the mother, which mediates between and modifies the influence of the health profession in as far as compliance with health care is expected from the mother. It therefore appears that in the lower social classes, there exists an intricate social network, exercising an important effect on the way of life of the mother, and since this network may be one of the few supports she has, its influence will be exerted in various dimensions of the mothers' life including health. There appears to be a hidden pathway or code of conduct, defined by these social norms and to which the mother feels she owes her allegiance. The level of communality between the social networks and preventive dental behaviour should be further investigated. This study has clearly indicated that some of the dental and medical attitudes and subjective norms under consideration, has a marked independent yet related effect on preventive health behaviour whereas other attitudes and subjective norms acted independently or sometimes not at all. The dental health educator, must therefore determine for each community and individual which action is the most appropiate target for behavioural change. Furthermore, this study has shown that if beliefs are to be modified, referents to support such a behaviour change, must therefore be appropiate to attaining this objective. since preventive medical and dental behaviour consists of various actions, the application of the Azjen and Fishbein model, should be to a specific action of the behaviour, which assumes importance in the target community, important others. associated with Baric (20) has emphasised the role of the family as an important influence on attitude and behaviour, while Boothroyd- Broóks (39) has pointed to the contribution of society as important mediators in secular life. The results from this study would tend to support the views of Suchman(193), Baric(20) and Boothroyd-Brooks(39) that, kinship, family and social norms were important in the development of behaviour but, to sustain such a behaviour, a deeper understanding is required of the social forces operative through the social network, which shapes the mothers' health behaviour into action. be this medical or dental attendance for herself or for that of her children.

Aim This study aimed to evaluate the effectiveness of the Van Beek activator in treating Class II malocclusions in the university student clinic, and to identify factors influencing treatment success. Additionally, a qualitative assessment was conducted to evaluate the quality of the recorded orthodontic journals by the students of the clinic and to rate the degree of adherence to the policy-clinic template. Material and method Data from 229 patients who had their treatment finished within the years 2012-2022 at the university clinic, including in-house and referred patients, were collected and analysed using SPSS. Results The orthodontic journals maintained a high quality, while following annotations for check-ups and end of treatment varied in quality. The success rate of Van Beek treatments was approximately 69%, which is comparable to previous studies done at the university clinic. The degree of patient cooperation was found to be significantly associated with treatment outcome, with patients who showed excellent cooperation achieving the pre-set treatment aims more frequently. Referred patients showed a higher degree of cooperation and better treatment outcomes compared to in-house patients, possibly due to a higher treatment need and more serious response to the treatment. Conclusion The Van Beek activator was found to be effective in reducing overjet, as previously reported in functional appliance studies. Overall, the study highlights the importance of patient motivation and cooperation in achieving successful orthodontic treatment outcomes. Further studies are needed to evaluate the long-term effectiveness of the Van Beek activator and to confirm the findings of this study. / Syfte Syftet med studien var att utvärdera effektiviteten av van Beek-aktivatorn vid behandling av postnormalt bett på Malmö universitets studentklinik, och att identifiera faktorer som påverkar lyckandet av behandling. Utöver det utfördes även en kvalitetsgranskning av de utförda behandlingarna för att utvärdera kvalitén på studenternas ortodontijournalanteckningar och följsamheten till journalmallen vid start av behandling. Material och metod Data från totalt 229 patienter, både remitterade och interna, som avslutade sina behandlingar på studentkliniken mellan år 2012–2022, samlades in och analyserades med hjälp av SPSS. Resultat Ortodontijournalanteckningarna höll en hög kvalitet, medan anteckningar för kontroller och avslutande av behandlingar varierade i kvalitet. Lyckandefrekvensen för van Beek-behandlingar var ca 69%, vilket är jämförbart med tidigare utförda studier på studentkliniker. Graden av kooperation visade sig vara signifikant associerad med behandlingsresultat, där patienter med utmärkt kooperation uppnådde behandlingsmålen i högre grad än övriga patienter. Remitterade patienter koopererade bättre än interna patienter och uppnådde i större utsträckning lyckade behandlingsresultat, möjligtvis på grund av ett större behandlingsbehov och en mer seriös respons på behandling. Slutsats Van Beek-aktivatorn var effektiv vid minskning av HÖB, som tidigare rapporterats i studier på avtagbara tandställningar. Studien belyser vikten av patienters motivation och kooperation för att uppnå lyckade behandlingsresultat. Ytterligare studier behöver utföras för att utvärdera den långsiktiga effektiviteten av Van Beek-aktivatorn, samt att bekräfta fynden i studien.

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The subject of this thesis is to develop design documentation for the newly built multifunkcional building. The building is located in Slavkov u Brna. It is located on flat terrain. Building is partial basement with four floors. The new building is divided into a cafe, a dental clinic and 12 apartments. Masonry is made up of Porotherm system, ceiling structures are made of filigree plates. The building is covered saddle roof created by wood trusses. The project was developed in AutoCAD.

Background This study aimed to identify anxiety in dental patients visiting a dental clinic using the Dental Anxiety Scale, their level of psychological distress using the Brief Symptom Inventory-18 and therefore identifying a correlation between these groups as well as their gender and age. Methods An adult sample of N = 1549 patients (865 females, 779 males) was examined over the course of three years using the Brief Symptom Inventory-18 to evaluate psychological distress and the Dental Anxiety Scale to determine anxiety before dental treatment. Evaluations were conducted according to age and gender. Results There was no correlation between different age groups of the sample the Dental Anxiety Scale. Anxiety, depression and GSI were more frequent in patients below the age of 46 than above. Women were more susceptible to signs of Anxiety and Somatization and scored higher on the Dental Anxiety Scale and the Global Severity Index than male patients. There was a significant positive correlation between scores of the BSI-18 categories: Somatization, Anxiety and Depression and the DAS for dental patients. Conclusions This study showed that a relationship between dental anxiety and psychological distress exists. It would be an improvement to use a short questionnaire like the Dental Anxiety Scale to evaluate a patient before his first treatment so that more appropriate treatments can be pursued.