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Pacientų lūkesčių tenkinimas VšĮ Vilniaus greitosios pagalbos universitetinėje ligoninėje / Satisfaction of patients expectations in Vilnius Emergency HospitalSenina, Marina 21 March 2006 (has links)
The purpose of the research – to evaluate satisfaction of patients expectations in Vilnius emergency university hospital. The object of the research. In-patient expectations in Vilnius emergency university hospital. The hypothesis of the research- patient’s expectations are not successfully satisfied because of the organizational problems, their analysis is useful in order to make better organizational work. Conclusions. Patient's expectayions satisfaction is influenced by the structure of resources in healthcare organization and person's (patient's) individual characteristics.
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