The growing attention of scientists and practitioners towards the issues of performance measurement encourage to analyze actualities of performance measurement as individual object of management. It becomes relevant to analyze what performance measurement system must be in order to ensure for the organizations operating in the changing environment the multidimensional performance measurement and usage of measurement results for the management of organization. In dissertation concepts of performance measurement, its relation to management, different approaches towards performance measurement are analyzed, review and comparative analysis of different performance measurement systems is done, directions of development of performance measurement systems are formulated, problems involved in selection among different performance measurement systems are analyzed. Findings of the empirical research assessing the need for multidimensional performance measurement in Lithuanian business organizations are presented. Depending on the need for formation of the multidimensional performance measurement system at both theoretical and practical level, the multidimensional performance measurement system is being designed defining its functions, measurement elements and processes. With the purpose of practical implementation of the multidimensional performance measurement system, stages of formation of the multidimensional performance measurement system and particular means for its implementation... [to full text] / Didėjantis mokslininkų ir praktikų dėmesys organizacijos veiklos vertinimo problematikai skatina nagrinėti organizacijos veiklos vertinimo, kaip vadybos tyrimų objekto, aktualijas. Aktualu tampa nagrinėti, kokia turi būti organizacijos veiklos vertinimo sistema, kuri, organizacijoms vykdant veiklą kintančioje aplinkoje, užtikrintų kompleksinį organizacijos veiklos vertinimą ir panaudotų vertinimo rezultatus organizacijos valdyme. Disertacijoje nagrinėjamos organizacijos veiklos vertinimo sampratos, vertinimo ryšys su organizacijos valdymu, požiūriai į organizacijos veiklos vertinimą, atliekama organizacijos veiklos vertinimo sistemų apžvalga ir palyginamoji analizė, formuluojamos organizacijos veiklos vertinimo sistemų vystymo kryptys, analizuojamos organizacijos veiklos vertinimo sistemos pasirinkimo problemos. Atlikus empirinį tyrimą, kuriuo siekiama nustatyti kompleksinio organizacijos veiklos vertinimo poreikį Lietuvos verslo organizacijose, pateikiami rezultatai. Atsižvelgiant į kompleksinio organizacijos veiklos vertinimo sistemos formavimo teorinį ir praktinį poreikį, kuriama kompleksinio organizacijos veiklos vertinimo sistema, apibrėžianti sistemos funkcijas, vertinimo elementus ir procesus. Kompleksinio organizacijos veiklos vertinimo sistemos praktinio įgyvendinimo tikslais nustatomi kompleksinio organizacijos veiklos vertinimo sistemos formavimo etapai ir kuriamos konkrečios priemonės kiekvieno etapo įgyvendinimui. Siekiant patvirtinti pateiktų pasiūlymų tinkamumą... [toliau žr. visą tekstą]

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Title: Collaborative Supply Chain Performance Measurement Systems. A multiple case study on the OTD-process of manufacturing SMEs in the Swedish lighting industry. Authors: Arvid Svensson, Frida Gustafsson and Julien Guillaume. Background: Even though the multiple stated benefits of Supply Chain Performance Measurement Systems (SCPMS) to enhance the collaboration, there is a lack of research, especially regarding the presence among Small and Medium-sized Enterprises (SME). Closely associated with the presence of a SCPMS are the challenges. Research on SCPMS and the accompanied challenges have been made in multiple fields and contexts. Yet, SCPMS in the Order to Delivery (OTD)-process between a SME lighting manufacturer and their key customers is missing. Purpose: The purpose of this thesis is to investigate to what level collaboration regarding SCPMS is present in the OTD-process among the cases studied as well as explain this level of collaboration by studying the challenges of SCPMS. The aim is to contribute to existing literature with an explanatory model that highlights the challenges for a highly collaborative SCPMS with their key customers. This model should also give practical contributions to the case companies. Method: A multiple case study have been conducted. Qualitative data has been gathered through semi-structured interviews. Findings and Conclusion: The findings show that the level of collaboration in the SCPMS differs from no presence at all to an almost total high presence in the cases studied. The criteria that were found in previous literature for high collaboration in the SCPMS were overall similar to the practices found in the cases. Most of the challenges found in previous research were able to explain the difference in level of collaboration in the SCPMS. The two major challenges were lack of knowledge and lack of will. Lack of knowledge was present where the will to progress was clear, while also in one case, there was not even a will to progress. Overall, the company with low level and will to progress was most likely to perceive challenges, while the company with the highest level perceived the least challenges.

Performance Measurement is necessary in order to support the implementation of a Continuous Improvement approach within a company. Performance Measurement has been a subject of increasing interest for researchers and practitioners. The questions addressed in the literature especially evolved from “what” to measure to “how” to measure. The present thesis follows this evolution by exploring how companies can successfully implement Performance Measurement. The thesis follows a parallel research design including a literature review and a case study. From one side, a literature review aims at explaining the main theories behind Performance Measurement, such as the concept of Performance Measurement System, as well as giving some recommendation for its implementation. On the other side, an empirical case study, conducted in a construction industry company, presents a practical implementation of Performance Measurement including some of the indicators dashboards built in several factories and departments of the company. The results of this case study are also supported by several interviews conducted at different steps of the implementation with the different actors involved. Then a theoretical verification is conducted by comparing the theory from the literature review with the empirical results from the case study. It especially allows to verify some recommendations as well as to identify a few gaps. The results of this study can be seen as a set of verified recommendations in order to successfully implement Performance Measurement within a company. These recommendations come from the comparison between theory and practice and they are divided in three main parts: the Key Performance Indicators identification, the Performance Measurement System design, and the practical implementation of Performance Measurement. Regarding this last part, five key success factors (e.g. perceived benefits of performance measurement, top management commitment) and five barriers (e.g. time and effort required, human behaviour) have been verified. Moreover, some Performance Measurement issues are discussed, such as the reduction of the complexity, the potential gaps between local approaches and global consistency, as well as the concept of organisational learning. Finally, the thesis identifies three kinds of trade-offs (e.g. accuracy of the data and cost of collection) that need to be considered when implementing Performance Measurement.

Made available in DSpace on 2016-06-02T19:51:39Z (GMT). No. of bitstreams: 1 2527.pdf: 2598997 bytes, checksum: 9f4e8a6113e894b9bf182eeaee49c181 (MD5) Previous issue date: 2009-02-26 / The purpose of this essay is to investigate ways to promote an increase at the participation of employees in the development and use of the performance measurement system in an industrial goods manufacturer. Along with economical globalization, several performance measurement models begin to appear and companies in general are brought to invest in the search for the model that better fits each one s purpose. The effort is focused in the development, implementation and use of performance measurement systems. Among a number of proposed models, the one that gained more recognition worldwide was BSC. This fact itself does not guarantee the full use of the performance measurement system. Employee s participation and commitment has been an issue that deserves attention from researchers because it is an unquestionable fact that its involvement increases the performance of the individual and improves the motivation of the group. For this research it was chosen the action-research method, due to the fact of it to allow researchers to play an active role in the very reality of observed facts. The research had the support of large bibliographic studies to identify and evaluate influent factors to development and evolution of SMD. During action-research work, questionnaires were applied, interviews were conducted and thoughts were made about the adopted actions and results achieved. As a final result of field research, a better understanding of process change, skill development in the use of SMD, system management and involvement of stakeholders were achieved. Recommendations resultant of this research included managers, quality management staff and executives of the company, the development of employees, the improvement of SMD use, ownership and continuous improvement of the business. / O objetivo precípuo desta dissertação é buscar formas para aumentar a participação dos funcionários no desenvolvimento e uso do sistema de medição de desempenho em uma empresa de bens de capital. Juntamente com a globalização da economia, a partir dos anos oitenta, começaram a surgir diversos modelos e propostas de sistemas de medição de desempenho, os quais têm levado as empresas a investir na busca do modelo que melhor sirva ao propósito de cada qual. O esforço se concentra no campo do desenvolvimento, implementação e uso de sistema de medição de desempenho. Dentre os vários modelos propostos o que mais se destacou em todo o mundo foi o BSC. Este fato, per se, não garante a plenitude de utilização do sistema de medição de desempenho. O envolvimento e a participação dos funcionários é assunto que tem merecido a atenção dos pesquisadores porque é fato incontestável que seu envolvimento aumenta o desempenho do indivíduo e auxilia a motivação do grupo. Para esta pesquisa optou-se pela pesquisa-ação pelo fato de ela permitir, ao pesquisador, desempenhar um papel ativo na própria realidade dos fatos observados. O desenvolvimento desta investigação foi alicerçado em ampla revisão bibliográfica para identificar e avaliar fatores que influenciam o desenvolvimento e evolução do SMD. Para levar a bom termo o desenvolvimento da pesquisa-ação, no decorrer do trabalho foram aplicados questionários, conduzidas entrevistas e feitas reflexões sobre as ações tomadas e os resultados obtidos. Como resultado final da pesquisa de campo, foi obtido um melhor entendimento do processo de mudança, do desenvolvimento de habilidade no uso do SMD, de gestão do sistema e envolvimento dos stakeholders. As sugestões resultantes deste trabalho de pesquisa abrangeu os gerentes, o pessoal da gestão da qualidade e a alta direção da empresa, o desenvolvimento dos funcionários, a melhorias da gestão do SMD, propriedade (ownership) e melhoria contínua do desempenho do negócio.

Published Article / This paper focuses on the implementation of a labour performance measuring system at a confectionery company. The computer vision based system is based on the work sampling methodology. It consists of four cameras linked to a central computer via USB extenders. The computer uses a random function in C++ in order to determine when measurements are to be taken. OpenCV is used to track the movement of a target worker's dominant hand at a given work station. Tracking is accomplished through the use of a bandwidth colour filter. The speed of the worker's hand is used to identify whether the worker is busy, idle or out of the frame over the course of the sampling period. Data collected by the system is written into a number of text files. The stored data is then exported to a Microsoft Excel 2007 spread sheet where it is analysed and a report on the labour utilisation is generated.

Submitted in fulfilment for the requirements of the Degree of Doctor of Technology: Public Management, Durban University of Technology, 2014. / World over, police officers are tasked with the responsibility of maintaining peace and order in the society. The Swaziland Government has given the Royal Swaziland Police Service (RSPS) performance targets of reducing crime in the country by twelve percent. Over the years, the RSPS has been struggling to meet its performance targets. The research aimed to investigate job satisfaction in the RSPS. The objectives of the study included to examine the factors that influence job satisfaction within the RSPS, to explore the perceived impact of job satisfaction on performance and to make recommendations to the police management on how job satisfaction in the RSPS can be enhanced. A case study involving two administrative regions (Manzini and Hhohho) using a quantitative and qualitative research was adopted. Questionnaires were handed to 345 police officers (respondents) using a personal approach as part of the quantitative research. This showed a 100 percent response rate. The qualitative research involved conducting recorded semi-structured interviews with 10 senior police officers, which included serving and retired officers. A focus group discussion was conducted with 9 junior police officers as a form of control in the qualitative research. Data was scientifically analyzed using the Scientific Package for Social Sciences (SPSS) version 12. It enabled the researcher to describe and compare variable numerically. The findings of the study showed that the respondents perform effectively when given necessary resources. Respondents are willing to put a great deal of effort beyond of what is normally expected of them in order to make the RSPS successful. On another note, most of the respondents are generally not satisfied with the salary increases and allowances as they are not adequate to meet the increasing cost of living. The respondents expressed that not everyone is treated fairly and that promotions are not based on ability. An improvement in police officers accommodation is needed. Recommendations to improving job satisfaction in the RSPS are presented in the study. Finally, the literature reviewed and findings show that there is a significant relationship between job satisfaction and performance.

This research investigates Destination Management Organisation (DMOs) in China, and looks at their functions and their adoption of Performance Measurement Systems (PMSs). A two-stage questionnaire survey has adopted to achieve the pre-determined aims of the research. Finally, ninety-three DMOs took part in the first stage survey and thirty-four DMOs were involved in the second stage survey. The key findings from the research are as follows. (1) Irrespective of their nature and level, Chinese DMOs attached most importance to the functions of “economic-driver”, “marketing” and “coordination & collaboration”. (2) DMOs attached a second level of importance to the functions of “operator”, “administrator”, “statistics” and “training”; however, particularly at municipality and city levels; also Chinese public DMOs paid more attention to these aspects. (3) Chinese public DMOs, particularly at provincial and city level, placed more emphasis on the functions of “regulator” and “legitimacy”. (4) Chinese higher-level public DMOs paid less attention to the function of “public awareness”, “funding” and “international relations”, however they did performed much better than non-public lower-level DMOs to these tasks. (5) Chinese governmental DMOs at higher-level, and private DMOs, were the best at adopting PMSs in their organisations. (6) The PMSs of Chinese DMOs paid greatest attention to measuring the aspects of “visitor”, “earning” and “marketing”, and medium levels of attention to the aspects of “stakeholder”, “operation” and “event”, and relatively low attention to evaluating their performance of the aspects of “employment” and “innovation” in their organisations. Finally, a refined PMS model that could be adopted by Chinese DMOs in the future was developed at the end. Based on the above findings, the refined model aimed to measure the performance of “stakeholders”, “employees” and “customers” by assessing the outcomes of the aspects of “management” and “marketing” for Chinese DMOs. The refined PMS model was developed and based on the top-down operation system that currently existed in China and was supposed to pursue every major aspect of the system for each stakeholder in the DMOs.

Syfte: Att undersöka nyttan med ett digitalt prioriteringsverktyg för förbättringar för stödfunktioner i en tillverkande industri, baserat på prestationsmätetal och kundbehov. Därtill, att undersöka nyttan i att använda OEE som ett övergripande mätetal i ett sådant verktyg samt vilken nytta som finns i att koppla ihop verktyget med daglig styrning om det visualiseras digitalt. Metod och genomförande: För att kunna svara på studiens problemformuleringar har en fallstudie utförts parallellt med en litteraturstudie. Vid litteraturstudien har material inom performance measurement, prioritering av förbättringar och visualisering av förbättringsinformation studerats. Vid fallstudien har observationer och intervjuer använts för att samla data om fallföretagets sätt att arbeta med förbättringar, om OEE med tillhörande aspekter i två utvalda celler och om digitalisering av fallföretagets styrnings- och uppföljningstavlor. Analys har utförts där empiri ställts mot litteratur. Studiens resultat: Genomförandet av studien innebar att fördelar för användandet av ett digitalt prioriteringsverktyg för förbättringar, baserat på prestationsmätetal och behov, kunde presenteras. Detta kunde även göras för ett användande av OEE som ett övergripande mätetal i ett sådant verktyg, en digitalisering av tavlor för daglig styrning samt en sammankoppling mellan en digital daglig styrning och ett prioriteringsverktyg för förbättringar. Övergripande fördelar som kunde hittas för dessa tre delar var att prioriteringsverktyget kan öka sannolikheten för att kunna ge ett högre kundvärde, OEE kan ge både övergripande och detaljerad hjälp att prioritera förbättringsarbeten och en digital visualisering av daglig styrning samt en sammankoppling av det till ett prioriteringsverktyg kan underlätta prioritering av förbättringar. Rekommendationer: För att uppnå bättre resultat vid en vidare studie föreslås att en modell av ett digitalt prioriteringsverktyg för förbättringar konstrueras och testas med stödfunktioner för att tydligare se verktygets nytta, att benchmarking görs av digitala prioriteringsverktyg för att bättre klargöra just den digitala nyttan av ett prioriteringsverktyg samt att en modell av en digital styrnings- och uppföljningstavla konstrueras för att jämföra fördelar och nackdelar mellan fysik och digital tavla / Purpose: To explore the benefits of a digital prioritisation tool for improvements, for support functions in a manufacturing industry, based on performance measurements and costumer needs. Additionally, to examine the benefits of using OEE as an overall measurement for such a tool, and the available benefits of connecting said tool with daily management if it were to be visualised digitally. Methodology: In order to elucidate and attempt to solve the formulated problems of the study, a case study has been carried out in parallel with a literature study. During the literature study, material within performance measurement, prioritisation of improvements, and visualisation of improvement information has been studied. The case study consists of observations and interviews, which have been carried out in order to gather data related to the case-company’s way of work with improvements, about OEE with related aspects in two selected cells, and about digitalisation of the case-company’s management and follow-up boards. An analysis has been performed where the empirical results are examined and compared with the studied literature.   Findings: The implementation of the study meant that advantages of the usage of a digital prioritisation tool for improvements, based on performance measurements and needs, could be presented. This could also be done for a usage of OEE as an overall measurement in such a tool, a digitalisation of boards for daily management and an interconnection between a digital daily management and a prioritisation tool for improvements. Overall advantages that could be identified for these three parts were that the prioritisation tool can increase the probability for a higher costumer value, OEE can generate both overall as well as detailed assistance with prioritising improvement work and a digital visualisation of daily management and an interconnection of that to a prioritisation tool can simplify prioritisation of improvements.   Recommendations: In order to achieve better results in a further study, it is suggested that: a model of a digital prioritisation tool for improvements is built and tested with support functions to more clearly see the benefits of the tool; that benchmarking of digital prioritisation tools are conducted in order to clarify the specific digital benefits of a prioritisation tool; and that a model of a digital management and follow-up board is constructed so that advantages and disadvantages with a physical versus a digital board may be analysed.

Syftet med denna studie är att skapa en ökad förståelse och en klarare bild för hur de formella styrmedlen väljs och används inom kundägda företag. Studien utgår från en kvalitativ forskningsmetod där fyra intervjuer har hållits på Länsförsäkringar Göinge-Kristianstad samt Länsförsäkringar Blekinge. Vidare har även tidigare forskning i form av vetenskapliga artiklar tagits i beaktning. Vår studie har visat att kundägda bolag inte är vinstdrivande på samma sätt som andra bolagsformer. Det framkom också att om bolaget är regionalt eller lokalt känner kunderna en starkare tillhörighet till organisationen. Valet och användandet av formella styrmedel i kundägda bolag har visats sig bero på bolagsformen, marknadspositionen och att kundernas behov är det centrala.