With the increased use of performance funding in Tennessee and many other states, it is imperative that administrators strategically budget to meet performance outcome goals. The purpose of this research was to determine the relationship between the budget function allocations of Instruction, Academic Support, and Student Services and performance outcome measures involving student success factors defined as completion of credit hours, awards of technical certificates, and awards of undergraduate degrees through the academic years of 2006-07 and 2013-14. The population included the 13 public community colleges and 9 public universities in Tennessee within the Tennessee Board of Regents and the University of Tennessee systems. Statistical procedures included bivariate correlations and multiple regressions of the predictor variables of budget function allocations and the criterion variables of performance outcomes. Descriptive data indicated an increase in the majority of the budget function area means and decreases in the majority of performance outcomes over the timeframe of the study. Correlation analysis of community college predictor and criterion variables revealed significant positive relationships existed between the following: (a) salary allocations for Student Services and awards of technical certificates; and (b) allocations for salaries for Instruction and completion of credit hours and number of associate degrees awarded. Multiple regression analysis of community college variables indicated salaries of Instruction were the most useful predictor of performance outcomes. Correlation analysis of university predictor and criterion variables revealed significant negative relationships existed between the following: (a) operations for Student Services and completion of 24, 48, and 72 credit hours; (b) salaries for Student Services and completion of 24, 48, and 72 credit hours and number of bachelor degrees awarded; (c) salaries of Academic Support and completion of 24 and 48 credit hours; (d) operations budgets for Instruction and completion of 24, 48, and 72 credit hours; (e) budget allocations for salaries for Instruction and completion of 24 credit hours; and (f) combined budget allocations and completion of 24 and 48 credit hours. Correlation analysis of university predictor and criterion variables revealed significant positive relationships existed between operations budgets for Academic Support and completion of 72 credit hours and number of bachelor degrees awarded

Increased adoption of health information systems in clinical practice has set a foundation for use of this data for Business Intelligence (BI). BI is the use of specialized tools to collect, analyze, and present organizational data to operational leaders in user-friendly formats to support organizational objectives. This is a routine component of management practice in sectors such as finance and manufacturing but has not yet reached its full potential in the health sector where limited availability of BI systems and factors such as data quality, complexity, and access to data have been identified as barriers. Correspondingly, there are no established conceptual models for measuring successful adoption of BI in the health sector. This dissertation study proposes a Business Intelligence Benefits Model for Health derived from frameworks used in other sectors and establishes health sector measures for two foundational constructs, BI Assimilation and Health System Organizational Performance. Through an online Delphi consensus process involving 25 Canadian health leadership panelists from four provinces, the study establishes a total of 30 concept measures for these constructs. Only seven (23.3%) of the concepts identified by the panelists in the study are reflected in an established non-health sector framework, the Business Value of BI Model, validating the need for sector specific measures. The study also compares priorities between leadership groups: top management team versus operational managers; and, leaders with a nursing related portfolio versus those without. The comparisons demonstrate variations among these groups but consistency in requirements overall. Establishing these BI constructs for healthcare is a precursor to measuring BI success and informs priorities and approaches for BI implementation as well as further instrument development. / Graduate

This study investigated whether and in what ways a learner-centered instrumental music education classroom environment may nurture musical growth and independence. The mixed-methods design incorporated quantitative and qualitative measures to compare performance outcomes, musical growth, and learner and teacher dispositions in learner-centered and teacher-centered middle school orchestra classrooms. Quantitative measures included a Performance Assessment Instrument and a researcher-designed survey of student perceptions and attitudes. Qualitative measures included classroom observation, student and teacher interviews, and teacher journal entries. Research participants were four teachers, two of whom taught using a teacher-centered approach, and two of whom were oriented to learner-centered classroom strategies through a professional development program taught by the researcher. The teachers implemented learner-centered or teacher-centered environments in four intact classrooms that included 155 student participants. Learner-centered methods were based on democratic (Dewey, 1938; Woodford, 2005) and constructivist (Vygotsky, 1978; Wiggins, 2001) principles as well as research and pedagogical literature detailing the characteristics of learner-centered classrooms (McCombs & Whisler, 1997; Schuh, 2004). These included peer tutoring and collaboration; student conducting, solicitation and incorporation of student input; and facilitation of student leadership. I found no differences in music performance outcomes between learner-centered and teacher-centered ensembles. However, learner-centered students exhibited increased musical growth and greater musical independence as compared with students in the teacher-centered environment, and indicated higher perceptions than teacher-centered students of choice and leadership opportunities in their classrooms. Learner-centered teachers reported increased engagement and leadership skills from their students. Results of this study indicate that music ensemble teachers can incorporate a learner-center classroom environment that engages students musically, promotes independence and leadership, and involves students in higher order thinking while attaining performance standards at or above those expected of middle-school orchestra students.

For decades strength and conditioning professionals have been seeking optimal training volumes and intensities to yield maximum performance outcomes without the onset of injury. Unfortunately, current studies apply experimental training techniques without considering the individuals’ response to the imposed training load. Due to the vast genetic variability and extraneous environmental factors that affect one’s ability to recover, results from such studies are controversial and inconclusive. Athlete monitoring systems offer an objective assessment that is purported to evaluate an individual’s physiological readiness to adapt to an overload stimulus and thus allow for daily manipulations in training loads (i.e., fluid periodization). However, little is known about the efficacy of this technology to enhance training outcomes. Therefore, the purpose of this study was to examine the effect of fluid periodization on performance outcomes in American football players. Sixty-one Division 1 collegiate American football players (Age: 19.7 ± 0.9 yr; Height: 1.88 ± 0.3 m; Mass: 107.3 ± 11.1 kg) participated in this study and were stratified into experimental (n=33) and control (n=28) groups. Performance outcomes were measured prior to and following the summer training program. Physiological readiness parameters (heart rate variability and direct current brain wave potential outcomes) were measured daily in the experimental group only with Omegawave technology prior to training sessions and adjustments in training volumes or intensity were made based upon physiological readiness outcomes. The control group trained according to the daily prescribed workout. The findings from this study indicate that the experimental group significantly improved in vertical jump, vertical power, aerobic efficiency and broad jump (P < 0.01) compared to the control group. Additionally, significant improvements and effect sizes between groups were noted for fat-free mass (relative improvement: 54%, effect size: 0.30), vertical jump (relative improvement: 157%, effect size: 1.02), vertical power (relative improvement: 94%, effect size: 0.86), broad jump (relative improvement: effect size: 592%, 0.81), triple broad jump (relative improvement: 338%, effect size: 0.63), aerobic efficiency (relative improvement: 154%, effect size: 1.02), and medicine ball overhead throw (relative improvement: 50%, effect size: 0.26). In addition, the experimental group achieved these improvements with less core (-9.5%) and accessory (-13.2%) training volume (P < 0.01). In conclusion, fluid periodization produced greater improvements in performance outcomes at a reduced training load compared to a similar unmodified periodization scheme. These findings highlight the importance of modifying training parameters based upon the daily physiological state of the athlete.

Helping individuals develop, foster, and maintain resilience skills is particularly important with Service members as they face multiple deployments and the stress caused by long periods of separations from home and support systems. These separations and prolonged time spent in dangerous environments with the possibility of death and injury can make soldiers more susceptible to stressors that might affect their morale and ability to perform necessary duties required in combat. This study used a quantitative research method approach to better understand how resilience influences performance outcomes among combat veterans. The study was comprised of 76 participants that have served at least one year in combat in Afghanistan or Iraq. Research instruments used to gather data included three psychometric instruments The Connor-Davidson Resilience Scale (CD-RISC), The General Self-Efficacy Scale (GSE), and The Multidimensional Scale of Perceived Social Support (MSPSS). In addition, participant's Army Physical Fitness Test and Weapons qualification scores, taken within a year of the study, were collected. The results of this study indicated two significant correlations exist. Results of this study revealed that increased levels of resilience and self-efficacy shared a positive correlation with greater accuracy with the M16 rifle. Findings from this study indicated that soldiers with strong problem solving skills and confidence in their abilities tend to perform at a higher level with the M-16. Findings from this study should be useful in providing military leaders, soldiers, and health care providers a better understanding of how soldier's resilience influences their ability to perform core tasks.

This study examines the performance outcomes of interorganizational trust using both qualitative and quantitative methods. Using qualitative data from four informants and drawing on the literature on trust, we define interorganizational trust and derive a model of its outcomes. Regression analysis results indicate that trust is negatively related to transaction costs and positively related to cooperation, conflict resolution, satisfaction, and risk taking tendency. Dependence has a moderating effect on trust while predicting satisfaction. Confirmatory factor analysis revealed four trust components: goodwill trust, competence trust, contractual trust, and distrust. Further exploratory analyses between trust components and trust outcomes indicate that distrust is not a mere opposite of trust, but is a distinct component of it. Goodwill trust, by itself, is not sufficient for the reduction in transaction costs / it must be supplemented by the reliability and ability of the other party in the exchange relationship to fulfill obligations. Competence trust alone is not sufficient for better conflict resolution due to the divergence in the expectations of the exchange partners. Only goodwill trust affects the tendency towards risk taking, since it reduces the perceived potential for opportunistic behavior. As a result of this study, the concept of trust and its outcomes were investigated in the Turkish context, different components of trust were identified, and these components were linked to the outcomes of trust. In addition, risk taking tendency was tested as an outcome of trust, which is an important contribution to the research in this field.

It is the responsibility of professions to provide evidence of the demonstrable value and quality of service delivery. Occupational therapists in mental health care settings find it difficult to produce convincing evidence of the demonstrable value and their contribution to health care. Currently no effective outcome measure for occupational therapists in mental health practices exists for the South African context . The development of an outcomes measuring system is much needed in these crucial times of cost-cutting, rendering quality of care with the minimum resources and the quest for evidence of the effect of intervention. The purpose of this study was to fill the outcome measurement gap by developing a system that is clinically tested and user-friendly for occupational therapists in mental health care settings. Such a system had to represent the outcomes in the occupational therapy programmes, meet the needs of the therapist in terms of purpose of the tool, be easily administered and be standardised. It was also important that the outcome measure was grounded in the theoretical framework that guides intervention programmes, namely Vona du Toit’s Model of Creative Ability. This theoretical framework is widely used in South African mental health care settings and was found suitable to be transformed into a rating scale for the outcome measure. A participatory approach combined with a mixed method exploratory design, specifically the instrument development model, was selected to guide the study. The development of the outcome measure happened in three phases. Domains for the outcome measure emerged after participation from occupational therapy clinicians and mental health care users in Phase 1. The operationalisation of the domains and the development of the rating scale happened during Phase 2. The third phase was the piloting of the outcome measure to identify issues to be optimised for the final implementation of the outcome measure. Eight domains with 52 representative items emerged from Phase 1. The domains were Process skills, Communication and Interaction skills, Lifeskills, Role performance, Balanced lifestyle, Motivation, Self-esteem and Affect. Clinicians were satisfied that these domains represented the service that they deliver and compared well with the mental health care users’ need for occupational therapy. The involvement of mental health care users in confirming relevant domains for the outcome measure ensured a client-centred approach in the research process. The outcome measure, named as the Activity Participation Outcome Measure (APOM), has a unique feature of generating reports and spider graphs for every mental health care user. The APOM was piloted in three mental health care settings. In spite of good intentions from clinicians to apply the measure, it was clear that measuring outcomes is neither a priority, nor a routine task in clinical settings. The preliminary investigation into the psychometric properties yielded positive results. However, the sample sizes for the validity and reliability samples were not optimal and further data collection needs to continue for confirmation. It is recommended that investigations into the psychometric properties of the instrument continue to eventually market it as a valid and reliable outcome measure for occupational therapists in mental health care settings. / Thesis (PhD)--University of Pretoria, 2010. / Occupational Therapy / unrestricted

No description available.

Historically public sector personnel policies and practices have been targets of reform. These reforms consisted of transferring private sector techniques to a public sector perceived to be more bureaucratic and less efficient. Private sector research is replete with evidence of a connection between "superior" human resource management (HRM) practices and the performance outcome of profitability. Public sector outcomes are more difficult to connect directly to management practices. As a result, the focus of public sector reform has become one of improving the processes of management rather than improving the outcomes of government. The linkage between reform and outcome is assumed.This study attempts to add to the literature by tying local government HRM practices to the organization level performance outcome of un-enhanced general obligation municipal bond rating. A database was obtained from the International City/County Management Association (ICMA) containing the results of an HRM survey in 2000 of all U.S. municipalities with a population over 10,000. The municipal bond rating was then used as a performance proxy and dependent variable; the greater the number of high performing HRM practices employed by a municipality, the higher the bond rating or the higher the performance. The study sample consisted of 366 municipalities both responding to the survey and with bond ratings meeting the criteria of the study. The results of a binary logistic regression analysis showed intensive recruitment, family oriented work practices, job flexibility and open communication to be strong predictors of high performance. Decentralized HRM decisions, pay for performance programs and incentives for group participation were not associated with high performance. These findings suggest municipalities are likely to improve their performance by implementing the practices found to be predictive of higher bond ratings. However, differences between private and public sectors need to be considered when implementing change and a systems view helps minimize "deadly combinations" and maximize "powerful connections". Also, organization culture and the structure of the HRM system need to be considered. Additional research is recommended to further develop and validate the use of the municipal bond rating as a measure of a government level performance outcome.

This qualitative study set out to investigate the extent to which the Balanced Scorecard (BSC) has been implemented for service delivery by South African Metropolitan Municipalities. The Ekurhuleni Municipality, City of Johannesburg (CoJ) and City of Tshwane (CoT), which together form the Gauteng Metropolitan Municipalities (GMMs), were used as multiple cases for this study. A good performance management system should cover activities relevant to the adoption of a performance measurement tool such as the BSC, which was developed by Kaplan and Norton in 1992. These two authors published a framework integrating different components of performance management and measurement system, namely strategy, vision, mission, objectives, measures, targets and strategic initiatives. In short, the BSC framework is the key for its successful implementation, which is evaluated according to the achievement of targets. The problem addressed in the study was the lack of a proper performance management system, as well as the poor design and inappropriate manner of implementing the BSC by the GMMs. The objectives of the study were to examine principal elements such as performance management activities, performance measurement framework, design and implementation of the BSC following the original framework developed by Kaplan and Norton (1992), as well as its impact on the outcomes of service delivery performance. Objectives, measures, targets and initiatives were the core elements for evaluating the municipalities’ performance management, as well as their implementation of the BSC. Moreover, the attainment of targets was the key for examining performance outcomes or the impact of the BSC on service delivery performance. In order to reach the above-mentioned objectives, a literature and document review, including municipalities’ policies and annual reports, were conducted for collecting relevant data. This review involved content analysis, and data were presented in the form of tables and charts. Finally, credibility, transferability, dependability and conformability were used to measure the validity and reliability of the findings. The results showed that the performance management (PM) activities of the GMMs were not adequate for implementing the BSC. Naturally, the selection of measures and targets was catered for through the policy of the Ekurhuleni Municipality, as well as the City of Johannesburg (CoJ). However, the setting of objectives, selection of measures, and setting of targets were all part of the performance management framework of the City of Tshwane (CoT). The BSC was intended to be used as a performance measurement framework for the Metropolitan Municipalities of Johannesburg and Tshwane. Nevertheless, the instrument was poorly implemented by these municipalities. Although the BSC was not adopted by the Ekurhuleni Municipality, the principal activities integrated into the BSC framework were implemented for its service delivery. In addition, during the 2011-2012, 2012-2013 and 2013-2014 financial years, the achievement status of targets was not determined for the Ekurhuleni Municipality. This was also the case for the CoT during 2011-2012. However, the full-achievement, non- achievement, partial-achievement and over-achievement of targets were well defined for the City of Johannesburg during all three financial years under study. In the same way, such finding was indicated only for the two last financial years for the City of Tshwane. The findings of the study indicated that the implementation of the BSC within the Metropolitan Municipalities of Johannesburg and Tshwane did not comply with its original framework. This is due to the lack of an adequate performance management system, which in turn affects performance measurement. Before adopting a performance measurement framework, there should be an appropriate performance measurement system in place to ensure its success. Consequently, future research should focus more on the investigation of standard requirements for measuring performance, especially in the public sector. / Management Accounting / M. Phil. (Accounting Sciences)