Whilst utilization of management consulting services has become an integral part of the contemporary economy and functioning of many organizations, intangibility leaves clients unable to predict or objectively assess the values created in consulting engagements. According to scholars, attempts to counteract the principal-agent related risks of opportunism and divergent incentives are expected to increase following higher competition, consumer awareness and anticipated increased demand for performance-based pricing. Improved comprehension of means to evaluate consulting services should become increasingly significant not only for the management consulting firms with increasing needs to tangibilize value and prove “success” to a greater extent, but also for the purchasing organizations in both private and public sectors. The academic attention to the industry has been described as surprisingly low, and previous scholars urge for increased empirical data on evaluation practices in general, and for additional contexts and sizes of consulting firms, in particular. Accordingly, this study aims to contribute with empirical data and understanding of consultants’ reasoning and approaches through asking; How do small Swedish management consulting firms approach evaluation of their engagements in terms of client satisfaction and value generated within the client organization, and; what is the rationale behind the eventual evaluation approach(es) used? Based on a literature review on primarily the fields of; the management consulting industry, intangibility of knowledge-intensive services, and scholarly suggested evaluation methods, semi-structured interviews were conducted with senior managers, partners and CEOs representing ten small-sized management consulting firms in Sweden. The purposively sampled respondents were categorized based on relative size and relative service offering, enabling comparison between size and type of business. Thematic analysis of the interviews showed great similarities between firms, and that valuation approaches are commonly unstructured, situational and goal-oriented, focused on aggregated satisfaction, rarely including objective measurements, initiated by the consultant, conducted through dialogue and sometimes supported by questionnaires. It was concluded that the evaluation approaches are generally highly subjective and focused on capturing client perceptions. Discrepancies between respondents’ practices and scholarly suggested methods were identified, and analysis of variations concluded that smaller firms seem to have less developed evaluation approaches. The respondents’ rationales were described and categorized into; drivers, deterrents and obstacles. Potential catalysts for change, including price sensitivity, client demand and performance-based pricing were identified. Whilst the study does provide requested empirical data and may facilitate improved comprehension of means to counteract intangibility to benefit clients and consultants - and hopefully increase public interest for these issues - further research is needed to nuance the findings, especially through capturing clients’ perspectives.

Doctor Educationis / Three questions are central to this thesis: First, can the practice of teaching be made safe from luck through the controlling power of knowledge and reason? Second, even if it can be made safe from luck, should it be? Third, if it is neither possible nor desirable to exclude luck from teaching, what knowledge and personal qualities will put practitioners in the strongest position to face the contingencies of luck and, more especially, to face those conflicts which arise as a consequence of circumstances beyond the practitioner's control? Martha Nussbaum's account of luck and ethics in Greek philosophy and tragedy prompts the questions and provides, with Aristotle, many of the conceptual tools for answering them; Thomas Nagel's work on moral luck provides the categories for a more refined account of luck and its place in teaching. With respect to the first two questions, I argue that as a human practice teaching is open to the vicissitudes of fortune and cannot be made safe from luck, except at the expense of its vitality. Like other human practices, teaching is mutable, indeterminate and particular. Both its primary and secondary agents (teachers and pupils) and the practice itself are vulnerable to luck in four categories: constitutive, circumstantial, causal and consequential. But teaching is not just a matter of luck; it is a public practice in which some people are put into the hands of others for specific purposes, usually at public expense. If we have no way of holding practitioners accountable for their actions, the practice loses credibility. Any money or trust put into it is simply a gamble. For these and other reasons, the drive to exclude luck from practice is strong. Yet strong luck-diminishment projects are themselves a threat to the vitality of the practice. During the twentieth century two strong luck-diminishment projects have been especially detrimental to teaching: one rooted in the science of management, the other in the empirical sciences. Both have resulted in a proliferation of unfruitful and often trivial research projects, to misconceived programmes of teacher education, to distorted notions of knowledge and excellence in teaching, and to self-defeating and impoverished practice. Luck-diminishment projects rooted in logic are more or less threatening to vital practice, depending on how far they are committed to instrumental reasoning and a science of measurement. These are blunt and controversial claims. A central task of the thesis is to refine and defend them. The refinement proceeds by way of a contrastive analysis of strong luck-diminishment projects and others which are more responsive to the indeterminacy of practice. With respect to the final question, I argue that there are at least three sets of necessary conditions for a flourishing practice in the face of luck. One concerns what Aristotle calls the virtues of intellect and character. Central among these are practical rationality (conceived non-instrumentally), situational appreciation, and the knowledge required for an intelligent pursuit of the definitive ends of teaching. A second set concerns enabling institutions. A third concerns the kind of community best able to nurture those qualities necessary for vital and excellent practice. All three sets are themselves vulnerable to reversal. Keeping the practice of teaching alive and ensuring that it remains true to its definitive ends is thus a matter of sustained struggle.

This research was completed in two phases; phase-one involved a mini-scan study of the highway maintenance industry to identify the current state-of-practice in performance-based maintenance contracting (PBMC). Phase one gathered information on domestic and foreign agencies currently using performance-based maintenance on highways. Phase two used the mini-scan study information to build, compare and analyze agency timelines (i.e., VDOT to others). Timelines included major milestones at each agency; milestones which enabled innovation in the field of performance-based contracting. The purpose of comparing VDOT to other agencies was to provide VDOT with industry best practices as well as recommendations for future contract evolutions. Timelines were constructed for Florida DOT, Main Roads of Western Australia, England\'s Highways Agency and New Zealand Transport Agency. Connection links were made between VDOT and the other four agencies based on similarities in procurement laws and maintenance milestones (i.e., 1st Design-Build project). The timeline linkages and collection of information on benefits associated with PBMC (compared to traditional method-based maintenance) were used to make five recommendations for VDOT\'s future maintenance program. VDOT recommendations were: Use performance-based contracting on secondary roads, use area-wide contracts to cover addition facilities, shift VDOT TAMS focus from lowest-cost to a best-value approach similar to England\'s Managing-Agent Contractor, devise a strategic network of highways to prioritize maintenance, use key performance indicators to align Maintenance Division objectives with overall VDOT organization. Recommendations also considered the current restrictions imposed by Virginia procurement laws. / Master of Science

INTRODUCTION: Performance–Based Grant Agreements are increasingly being used in Nepal in the healthcare sector, especially at public-private partnership hospitals. As interest in these agreements grows, it is essential to understand the process of implementation so that Nepali healthcare policy–makers can make better informed decisions about how they impact the public health situation of Nepal. This project studied the process of implementing Performance–Based Grant Agreements using qualitative research methods to interview key informants about their opinions, perceptions, and experiences associated with these agreements. METHODS: Semi–structured interviews with open–ended questions were conducted with key informants who have direct knowledge and experience about the design, implementation, and impact of the Performance–Based Grant Agreements. The key informants included healthcare administrators and healthcare workers at the various implementing hospitals, Government of Nepal officials, and members of various External Development Partners; these participants were chosen using a combination of purposive and convenience sampling methods in an attempt to triangulate responses and to generate a diversity of opinions, and perspectives. Participants were asked about their experiences with the Performance–Based Grant Agreements and interviews focused on associated challenges, opportunities, learned experiences, and both expected and unexpected consequences. Data analysis was overlapping with data collection and concentrated on identifying recurrent themes and ideas from transcribed interviews. These themes and ideas along with illustrative quotes guided discussion and results. RESULTS: A total of 16 interviews, ranging from 12 minutes to 75 minutes in length, were conducted with different hospital administrators, Government of Nepal officials, and members of different External Development Partners about the Performance–Based Grant Agreements. Participants had widely varying experiences about the process of implementing these agreements, which yielded a diversity of responses. DISCUSSION: There was an awareness gradient among the participants about the agreements as some participants had barely heard of the contracts while others had detailed knowledge of how their institution was implementing them. The process of implementation for participants and their institutions included grappling with the concept of conditionally tying funding to performance, figuring out how to do monitoring and evaluation, understanding the barriers to implementation, and using new technology and practices to meet the demands of the agreements. Despite the varying experiences associated with implementation or a lack thereof, participants were unanimous in their support for the adoption of these agreements and hopeful that these agreements can enhance partnership while improving the delivery of health services in Nepal.

Current design codes generally use an equivalent linear approach for preliminary design of a seismic isolation system. The equivalent linear approach is based on effective parameters, rather than physical parameters of the system, and may not accurately account for the nonlinearity of the isolation system. The second chapter evaluates an alternative normalized strength characterization against the equivalent linear characterization. Following considerations for evaluation are included: (1) ability to effectively account for variations in ground motion intensity, (2) ability to effectively describe the energy dissipation capacity of the isolation system, and (3) conducive to developing design equations that can be implemented within a code framework. Although current code guidelines specify different seismic performance objectives for fixed-base and isolated buildings, the future of performance-based design will allow user-selected performance objectives, motivating the need for a consistent performance comparison of the two systems. Based on response history analysis to a suite of motions, constant ductility spectra are generated for fixed-base and isolated buildings in chapter three. Both superstructure force (base shear) and deformation demands in base-isolated buildings are lower than in fixed-base buildings responding with identical deformation ductility. To compare the relative performance of many systems or to predict the best system to achieve a given performance objective, a response index is developed and used for rapid prototyping of response as a function of system characteristics. When evaluated for a life safety performance objective, the superstructure design base shear of an isolated building is competitive with that of a fixed-base building with identical ductility, and the isolated building generally has improved response. Isolated buildings can meet a moderate ductility immediate-occupancy objective at low design strengths whereas comparable ductility fixed-base buildings fail to meet the objective. In chapter four and five, the life cycle performance of code-designed conventional and base-isolated steel frame buildings is evaluated using loss estimation methodologies. The results of hazard and structural response analysis for three-story moment resisting frame buildings are presented in this paper. Three-dimensional models for both buildings are created and seismic response is assessed for three scenario earthquakes. The response history analysis results indicate that the performance of the isolated building is superior to the conventional building in the design event. However, for the Maximum Considered Earthquake, the presence of outliers in the response data reduces confidence that the isolated building provides superior performance to its conventional counterpart. The outliers observed in the response of the isolated building are disconcerting and need careful evaluation in future studies.

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