Thesis (MBA)--Stellenbosch University, 2006. / ENGLISH ABSTRACT: The shortage of skilled labour in South Africa and also abroad is well documented and has been discussed and debated in various media and on various stages. For the construction industry, the only response is to increase remuneration in order to attract the required resources from a limited pool. At the completion of a project, these resources are returned to the open market until another project has been secured. The cycle of supply and demand then continues and project capital costs increase. Sasol is small player in a very large and fiercely competitive global petrochemical industry. Its globalisation drive focuses on the establishment on new petrochemical facilities based on its ground breaking Gas-to-Liquids technology. Naturally, this requires many skilled and experience people – both in Sasol’s unique production processes as well as people able to commission and start-up a pioneer plant in a remote location. Due to the fact that the labour pool available to Sasol is insufficient to supply in its needs and that Sasol’s capital expansion plan spans a period of more than 10 years, a long-term view on supplying the required labour should be taken. This includes estimating the demand and then training pro-actively in order to supply the right skills at the right time from internal resources. The objective of this study is to do exploratory research into estimating the manpower requirements from an owner perspective from the initiation of construction through to steady state operation of a new petrochemical facility. The research will culminate in a proposed spreadsheet model that can be used in the estimating process. / AFRIKAANSE OPSOMMING: Die tekort aan geskoolde arbeid in beide Suid Afrika en die internasionale mark is al by verskeie geleenthede en in vele media bespreek. Die gevolg van die tekort aan geskoolde arbeid is dat die lone wat deur die konstruksie industrie aan voornemende werkers aangebied moet word om hulle dienste te verseker, al hoër word. Met die voltooiing van ’n projek, keer die werkers dan weer terug na die beperkte arbeidspoel totdat ’n volgende werksgeleentheid aangebied word. Die siklus van aanbod en aanvraag herhaal homself en die koste van projekte verhoog. Sasol is ’n klein speler in die baie mededingende internasionale petrochemiese sektor. Sasol se globaliseringsambisies is geskoei op ’n model wat voorsiening maak vir die duplisering van sy kommersieel beproefde Gas-na-Vloeistof tegnologie soos bedryf in Suid Afrika. Uit die aard van die saak vereis so ’n strategie baie geskoolde arbeid – arbeid wat vertroud is met Sasol se gepatenteerde tegnologie sowel as arbeid wat kennis het van die bou en inbedryfstelling van nuwe aanlegte. Die huidige bronne van geskoolde arbeid tot Sasol se beskikking is onvoldoende vir sy huidige en ook toekomstige behoeftes. Sasol se beplande kapitaal projekte strek tot verby 2015 en daarom is ’n langtermyn oplossing noodsaaklik en ook geregverdig. Die langtermyn plan moet onder meer voorsiening maak vir ’n beraming van die behoefte en dan proaktiewe opleiding inisieer wat die regte tipe geskoolde arbeid op die gegewe tyd sal kan aflewer. Die oogmerk van die studie is om eksploratiewe navorsing te doen in die beraming van mannekrag behoeftes vir die toekomstige eienaar vanaf die inisiëring van konstruksie vir ’n nuwe petrochemiese aanleg tot by bestendige bedryf. Die navorsing sal beslag vind in ’n sigblad model wat as instrument gebruik kan word om die beraming van mannekrag behoeftes te vergemaklik.

published_or_final_version / Business Administration / Master / Master of Business Administration

This study is directed to the problem of the quantitative determination of the number of additional personnel required in an organization for servicing unscheduled priority tasks without delaying the completion of scheduled tasks. The manager of an organization which has been enlarged in order to respond adequately to the random arrival of priority requests may face criticism if the organization appears to be "overstaffed" during periods when only "routine" service requirements must be met. An audit team oriented toward accounting-type data may be reluctant to accept a manager's justification of his organization's size if the justification is based primarily on nonquantitative arguments.

A report on a research study presented to the Department of Social Work School of Human and Community Development, Faculty of Humanities, University of the Witwatersrand in partial fulfilment of the requirements for the degree Master of Arts in Social Work by coursework and research report in Occupational Social Work , August 2017 / In 2004 the Gauteng Provincial Government (GPG) introduced a health and wellness Programme to manage human risks that negatively influence work performance and the wellness of employees. A qualitative research study was conducted using phenomenology design to explore in-depth experiences of 13 EHWP Coordinators on the implementation of wellness management as one of the four pillars of the Department of Public Service and Administration (DPSA) integrated Employee Health and Wellness Strategic Framework (EHWSF), (2008). The EHWSF was created to rapidly transform the nature of holistic support to employees so as to mitigate individual and organisational risks within the public sector. The method of data collection utilised was face to face interviews, with the use of a semi-structured interview schedule as a tool to gather data. Purposive sampling was utilised and the sample selected from a population of twenty nine (29) GPG EHWP Coordinators based on an inclusion criteria. The collected data was analysed utilising thematic analysis to identify themes and patterns in the data, to contextualise and describe the findings. The main findings were the inconsistent understanding in terms of the implementation of the DPSA EHWSF wellness management among participants, which suggest that the programme is not fully implemented in GPG. The lack of capacity, dedicated budge, inconsistent structure and positioning of the programme as well as management support were some of the deterrents in implementing the full scope of the wellness management pillar. Although DPSA EHWSF promotes the integration of four pillars, the study found gaps with the practical implementation of the framework in particular the wellness management pillar which was the focus of the study, there was less emphasis on organisational wellness. The study concludes that the findings will contribute towards review of policy, framework and programme development. / XL2018

by Tse Wing Yin. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1997. / Includes bibliographical references (leaf 49). / ABSTRACT --- p.iii / TABLE OF CONTENTS --- p.iv / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Objective --- p.3 / Methodology --- p.4 / Chapter II. --- EXPLORING SOME THEORIES IN WORKFORCE PLANNING --- p.7 / Capacity Planning --- p.7 / Workforce Scheduling --- p.8 / Chapter III. --- EXPLORING THE USE OF COMPUTERS IN MANUFACTURING --- p.10 / Manufacturing Resources Planning (MRPII) --- p.10 / Workforce Planning in Computerised Planning System --- p.11 / Chapter IV. --- COMPANY CASES --- p.14 / Case 1 Food Oil Manufacturer --- p.14 / Case 2 Electronics Assembly : Telephone Manufacturer --- p.18 / Case 3 Bed Product Manufacturer --- p.22 / Case 4 Drinks Producer --- p.25 / Chapter V. --- EXPLORING WORKFORCE PLANNING IN SOME COMPUTER PACKAGES --- p.28 / MIS (Manufacturing Information System) --- p.28 / MAN-MAN --- p.29 / Chapter VI. --- ANALYSIS AND REVIEW --- p.33 / Workforce Planning as the Core Operation Strategy --- p.33 / Strategies Employed by the Companies in Workforce Planning --- p.34 / Tactics on Workforce Planning --- p.35 / Use of Computers in Workforce Planning --- p.38 / Integration of Planning Functions with Other Functions --- p.39 / Chapter VII. --- RECOMMENDATION --- p.41 / Chapter APPENDIX I --- Checklist of Review --- p.45 / Chapter APPENDIX II --- Summary of ISO 9000 requirements --- p.47 / BIBLIOGRAPHY --- p.49

The master thesis consists of a theoretical part and a practical one. In its theoretical part, first are defined key notions relevant to the topic of the thesis. Further there are explained the key areas of personnel management which are important for a practical part. The practical part is focused on a personnel management of municipality of the city Jihlava. The main part is a reserch that is conducted directly between the managers of the municipality. The practical part also deals with recruitment and training of stuff. In the conclusion of the practical part, the established data are interpreted; the results of this interpretation are certain recommendations of how to improve the quality of education at the Faculty of Management.

Li, Ching Man. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2007. / Includes bibliographical references (leaves 97-108). / Abstracts in English and Chinese. / Abstract --- p.ii / Acknowledgements --- p.iv / Contents --- p.v / Chapter Chapter One --- Introduction --- p.1 / Chapter 1.1 --- Motivation --- p.1 / Chapter 1.2 --- Contribution --- p.3 / Chapter Chapter Two --- Background --- p.7 / Chapter 2.1 --- China's County-level Fiscal & Administrative System --- p.7 / Chapter 2.2 --- Changing Structure of the Intergovernmental Transfer System --- p.10 / Chapter 2.3 --- Forces Shaping the Current Intergovernmental Transfer System --- p.20 / Chapter Chapter Three --- Literature Review --- p.27 / Chapter 3.1 --- Literature on the Theories of Intergovernmental Transfers Relevant to China --- p.27 / Chapter Chapter Four --- "Model Specification, Data and Empirical Strategy" --- p.40 / Chapter 4.1 --- Basic Specification --- p.40 / Chapter 4.2 --- Data --- p.47 / Chapter 4.3 --- Panel Data Estimation --- p.52 / Chapter Chapter Five --- Estimation Results --- p.60 / Chapter 5.1 --- Selection of Panel Data Model --- p.60 / Chapter 5.1.1 --- Estimation Results for Real Earmarked Transfers Per Capita (REARPC) --- p.62 / Chapter 5.1.2 --- Estimation Results for Real Tax Rebates Per Capita (RREBPC) --- p.64 / Chapter 5.1.3 --- Estimation Results for Real Transitional Intergovernmental Transfer Per Capita (RTRAPC) --- p.67 / Chapter 5.1.4 --- Estimation Results for Real Wage Adjustment Transfers Per Capita (RWAGPC) --- p.70 / Chapter 5.2 --- Problems with Estimation & Robustness of Results --- p.72 / Chapter 5.2.1 --- Data problems & Robustness --- p.72 / Chapter 5.2.2 --- Different Sets of Explanatory Variables --- p.75 / Chapter 5.2.3 --- Hausman-Taylor model: An Experiment --- p.77 / Chapter Chapter Six --- Conclusions and Policy Implications --- p.83 / Chapter 6.1 --- Summary of Salient Findings --- p.83 / Chapter 6.2 --- Policy Implications --- p.85 / Appendix 1 --- p.90 / Appendix II --- p.93 / References --- p.97

Thesis (MPA. (Industrial Psychology)) --University of Limpopo, 2010 / In recent years, the South African government has put a lot of energy into the transformation of public sector departments. Effective leadership is a prerequisite in any effort to transform an organization. However, research findings indicate that there is a critical need to develop and train managers in the public sector to deal with numerous challenges in a fast changing world. They do not only need technical competencies but also soft skills to manage interpersonal relationships. This means that the public sector in South Africa needs to develop its leaders effectiveness in dealing with the human side of enterprises. Research in the first world countries on effective leadership behaviour has indicated the following: Firstly, leaders with high levels of emotional competence are more effective in interpersonal situations than those with low levels of emotional competence. Secondly, transformational leadership behaviour has a significant positive relationship with a leader s emotional competence. Lastly, a leader s conflict handling style is associated with his/her effectiveness as a leader. The purpose of the present study was to explore the relationship between managers transformational leadership style effectiveness, their level of emotional competence (emotional expression and constructive discontent) and their conflict management skills within the public sector in South Africa. A survey design was employed to collect data. Questionnaires were completed by 126 managers in a public sector department in the Limpopo Province. The questionnaires included items to assess transformational leadership, emotional competence and conflict management skills, and also to siphon demographic information of the managers. Frequencies for demographic information were computed, as well as correlations for transformational leadership, emotional competencies and conflict management styles in order to test out hypotheses about the relationship between the variables of interest.Findings indicated that the majority of the respondents were Black males under the age group of 41-50, on job levels 11-12, with managerial experience of 1-5 years. The main findings of the study showed the following: (a) There is a very weak,significant positive relationship between transformational leadership and emotional expression, and a negative relationship between transformational leadership style and constructive discontent; (b) There is a relatively weak but significant positive relationship between the transformational leadership style and the constrictive conflict management skills (collaborating and compromising interpersonal conflict management styles); (c) There is a weak but significant negative relationship between the compromising interpersonal conflict management style and emotional expression, and a very weak, non-significant negative relationship between collaboration interpersonal conflict management style and emotional expression; and (d) There is a weak but significant negative relationship between the compromising interpersonal conflict management style and constructive discontent, but a very weak non-significant negative relationship between collaboration interpersonal conflict management style and constructive discontent. These findings led the researcher to believe that the respondents are neither transformational leaders nor emotionally competent, and thus could not either compromise or collaborate with others when they are in an interpersonal conflict situation. It is recommended that managers should be trained to develop their leadership, as well as emotional and conflict management competencies. Even though small sample size was used in this study, there results will be generalized to the whole South African population of public service managers. Further research study with different research methodology is recommended within other public sector departments and provinces within the country.

Issues of diversity are receiving significant attention within the National Park Service recently, due in large part to a growing awareness that its future as a relevant and viable agency is dependent upon improving its response to and management of diversity. A diversity assessment of Fort Vancouver National Historic Site was undertaken to assist the site in its diversification efforts involving three interrelated areas: historical interpretation, visitor services, and workforce management. Data from research and semi-formal interviews with staff and volunteers were analyzed to identify appropriate, site-specific strategies for expanding dynamic interpretation of diverse groups within the historical context, improving the quality of visitation for diverse audiences, and more fully utilizing personnel and community organizations to strengthen the two topics outlined above. Historical interpretation is the main focus of the analysis, not only because it forms the fundamental duty of the historic site, but also because diversifying an interpretive program carries the most potential for forming emotional and intellectual connections with diverse visitors, thus increasing participation, financial security, and continued relevance. / Graduation date: 2000

Payment for services has been a challenge for municipalities for sometime in South Africa. This has caused municipalities to employ a number of strategies to assist in the collection of revenue. The methods of collection that have been used in the past mostly focused on the stick approach where your services would just be cut until you make the payment. Methods like Masakhane tried to explain why ratepayers needed to pay but fell short as the emphasis was on payment for services and not on the obligation for the municipalities to provide quality services as well. Loyalty programmes are used widely by the private sector and are proving worthwhile in getting customers to become loyal. The purpose of this study therefore is to find out the effectiveness of the municipal payment incentive scheme as a loyalty programme in the City of Tshwane- Soshanguve. Relationship building, the researcher found, is an important component in establishing loyalty amongst customers. This study follows the conceptual framework for modelling customer lifetime value and building customer equity. Soshanguve which is a township was chosen as an area of focus. Soshanguve is one of the biggest areas in the City of Tshwane area. The sample had to be representative of such a big population of about 88 000 households. The study used a stratified random sampling method of 375 Soshanguve households. The results attained from Soshanguve can be applied to other townships found in the City of Tshwane as they have similar characteristics. Structured interviews were conducted with 375 respondents who were drawn from ten different wards that are billed by the municipality to represent households. The questionnaire had both open ended and closed ended questions. The data that was collected was analysed using content analysis from the computer and open ended questions were self analysed. Secondary research was done using City of Tshwane documents and its website. The researcher found that municipalities and government departments have not used this kind of a loyalty programme to encourage payment; City of Tshwane is the first in South Africa to employ such a strategy. The study found that respondents believe the City of Tshwane should offer affordable services and improve service delivery as part of improving payment for services. The incentive scheme, although in its early stages was found to be a motivating factor for the majority of the respondents to pay on time because they want to qualify to win and get the cash back rewards and prizes offered by the scheme. The study found that there was a need to use local merchants that can be accessible to a large number of people. The researcher also found that the marketing and visibility for such a scheme was of utmost importance. On the overall the respondents were happy and proud to have such a programme, for them the municipal incentive payment scheme showed a caring side of the municipality for those meeting their obligation. / Thesis (MBA)-University of KwaZulu-Natal, 2006.