The term' intelligence failure' has been coined in light of the so called '911' terrorist attack on the United States of America. The general view of security experts is that this catastrophe could have been prevented had there been an effective and efficient homeland intelligence structure. This has subsequently led to a major drive to reform the intelligence service in that country. This line of thought is now beginning to manifest in South Africa with regard to the crime situation. In order to combat crime effectively the police must be able to access qualitative expertise, knowledge and an effective intelligence gathering capability, so that any challenge or contingency may be addressed in an appropriate manner. The continual availability or relevant and accurate crime intelligence is a crucial factor in augmenting the effectiveness of the South African Police Service in executing and fulfilling its functions and obligations. This has prompted the researcher to investigate the perceptions that exist around the organizational structure of the police's intelligence capability. The South African Police Services is organized into a number of divisions that have been categorized along the principles of work specialization. A survey based study was undertaken on the SAPS Crime Intelligence Division. The main objective of the research project was to study the perceptions of Crime Intelligence Manager's on the organizational structure of Crime Intelligence with regard to the organizational strategy, authority relationships, co-ordination and control, resource utilization and training and skills development, in respect of the matrix and divisional organizational structure. The units of analysis were the forty three Area Heads of the Crime Intelligence structure that have a countrywide spread. Two research question need to be answered in this project. The first question attempted to determine what are the perceptions of the Area heads with regard to the organizational structure dimensions in respect of the matrix and divisional structure? The second question related to whether there was a relationship between the biographical data and the organizational structure dimensions? A total of thirty seven respondents comprised the sample. A thirty eight item, questionnaire was used as the research instrument. Category analysis by frequencies and percentages was conducted on the collected data to establish common themes and trends. The results indicated that there is overwhelming support for the divisional organizational structure. The matrix structure was found to be the source of dysfunctions such as role conflict, management confusion and frustration, conflicting authority relationships and poor co-ordination and control processes. The cross tabulation of the biographical data against the organizational structure dimensions and not reveal any significant relationships between them, that could possibly underpin the choice of the divisional organizational structure. The reasons advanced for this by the researcher is largely centered on the homogeneous culture that pervades the organization. This culture has been postulated as the main determinant of the perceptions that are held by the Area heads on most fundamental issues, such as organizational structure. The researcher, nonetheless, recommends that this view be explored further in a future study. / Thesis (MBA)-University of KwaZulu-Natal, Westville, 2006.

Thesis (MTech( Public Management))--Cape Peninsula University of Technology, 2012 / The main objective of the study is to determine whether there is a lacuna in service delivery. Communities experience unacceptably high levels of crime and this study will determine whether the Cape Town Metropolitan Police Department provides adequate levels of service to combat such crime and whether the selfsame Cape Town Metropolitan Police Department contributes to a safe and secure environment.The study focuses on performance management within the public sector as it relates to service delivery. Service delivery in this instance is discussed from the premise of the Batho Pele principles enshrined in the Constitution of the Republic of South Africa and their impact on the selected communities as exemplified through the implementation of Cape Town Metropolitan Police Department’s vision, mission, values and service delivery standards.The study also concentrates on the theoretical and legislative framework of performance management, which make provision for service delivery evaluation. The study discusses performance management in the public sector with particular focus on local government and the Cape Town Metropolitan Police Department.Although performance management is a well documented sub-discipline, it is still a new field in the South African public sector environment. The unique contribution of this study to Public Management and the related performance management initiatives of the Cape Town Metropolitan Police Department will benefit further research on the matter.The research concludes that a sustained improvement in productivity can be achieved by sustained performance management.

M.A. / Policy is considered one of the most stressfull occupations, which often results in psychiatric disorders, divorces, misuse of alcohol and suicide. The researcher has been motivated by the possible changes that a social group work programme can bring about in the general functioning of members of the South- African Police. GOAL OF THE STUDY The description of the experience of the participants of a group work programme with emphasis on scientific development of group work within the South-African Police Service. OBJECTIVES OF THE STUDY 3.1. The discription from the literature as to the nature and influence that a police official's working conditions affect him as a person. 3.2. The discription from the literature as to the nature and the process of social group work as well as the factors that need to be considered within the social work group. 3.3. Discription of participants experience with the implimentation of the group work programme. 3.4. The recommendations to further develop programme contents scientifically. METHOD OF STUDY For the purpose of this study the descriptive method of research was used. Qualitative methods of data gathering were used. METHODS OF DATA GATHERING A literature study in respect of the police official and the influence of his working conditions on himself as well as that of the social work group was conducted. Questionnaires were completed after completion of each group session and after completion of the programme by members of the target group. ACHIEVEMENT OF GOALS Above mentioned goals were conclusively achieved. These conclusions can be summarised as follows: The police official is as a result of the nature of his work exposed to traumatic happenings that is beyond the norm that is normally experienced. This tension as well as the tension of which the level is unknown , eg. salaries, disparity, etc. can result in shortcomings in role functioning. Through scientific handling of the group process and relations in a group the social worker can develop possibilities for group members to grow, change and develop better social functioning. Exposed from group session description and programme description it is evident that the skills of members for example their selfesteem, commumication skills, conflict handling, budgeting skills and handling of stres, shown great improvement. 7. RECOMMENDATIONS Recommendations were specifically made in terms of further use of the group work programme in the SAPD. All members of the South-African Police Service can be exposed to the groupwork program. Group sessions can be programmed for junior members of the South-African Police Service at college level for preperation in advance. The impact made through social group work to members are to such extend that social workers in the SAPS can make more use of this social work method in enhancing general functioning of members.

Thesis (MPA)--Stellenbosch University, 2008. / ENGLISH ABSTRACT: Having just celebrated ten years of democratic rule, South Africa, as a young democracy, is an emerging country in the international world. It is also emerging, from a history of police brutality in apartheid South Africa, towards embracing human rights, accountability, police-community relations and a people-orientated approach to safety issues. It is this young democratic country that is paving the way for metropolitan policing on the African continent, by setting the example in South Africa. Metropolitan/ Municipal police has found its legislative mandate through the South African Police Amendment Act (Act No. 83 of 1995). It provides an opportunity to enable positioning of local government policing in a manner that will ensure that ‘quality of life’ for all is achieved through effective, efficient and sustainable policing. This study aims to give essence to a governance model as a strategy for sustainable metropolitan policing. The research provided for the following concepts of sustainable governance as a basis or foundation to build metropolitan policing: • Institutional/ Managerial/Leadership/Sustainability; • Political Sustainability; • Representivity; • Development and Growth; • Equitable Allocation and Distribution Resources; • People-centred Approaches; • Democratic Rights; • Professionalism and Ethics; • Financial sustainability; • Effective and Efficient Processes; • Co-ordination and Integration; • Sustainable decision making; • Sustainable results The framework for sustainable governance in Metropolitan Policing is broad and key aspects that influence the main objective of this research, namely co-ordination and integration have been included, for the purpose of this study. The study provides opportunity for deep reflection on how future policing at local government level in this country is structured, shaped and managed. The international basis of the study provides lessons conceptualised within a ‘learning organisation’ context. Metropolitan police services can enrich their organisation through learning from their international counterparts and sister organisations, inclusive of the South African Police Service (SAPS). It is also the relationship with the SAPS that will be the most challenging for the metropolitan police service. A key element that shapes the interaction between the Metropolitan Police organisations and the South African Police Services is based on sharing of policing power and distribution of resources. A sustainable relationship between the SAPS and metropolitan police services is important. It directly impacts on how policing is executed. It also requires consideration when co-ordination and integration processes in metropolitan police organisations are considered. The study aims to prove the importance and necessity of integration and co-ordination; however, it also emphasises the relevance of proper systems, processes and structures within an environment prior to embracing co-ordination and integration initiatives. It binds the concept of co-ordination and integration into all facets of organisational life, arguing the basis for technological assistance to consolidate such transformation. The study brings metropolitan policing into a transit from a ‘local government traffic organisation linked to council policies’ to a modern-day police organisation that embraces the complexities within which such organisations exist, both externally and internally, finding sustainable solutions and strategies for service delivery that fits our young democratic heritage of a single decade. The challenge to shape metropolitan policing to be different from the historic apartheidstyle municipal police force will eventually be a task for leadership of the metropolitan police organisation (across all levels) in its responses to society in terms of service delivery outcomes, which will be determined by how the organisation has shaped its future (vision), what it presents to society in terms of service delivery and the measures taken to achieve sustainability. The latter refers, in principle, and for purposes of this study, to good governance and sustainable development, both of which form the cornerstone of effective and efficient policing. / AFRIKAANSE OPSOMMING: Teen die agtergrond van die onlangse viering van ‘n dekade van demokrasie, staan demokratiese Suid Afrika as ‘n opkomende land op die wêreldhorison. Die land is ook besig on weg te beweeg vanaf ‘n geskende verlede wat gekenmerk was deur polisiebrutaliteit in apartheid-Suid-Afrika na die omhelsing van menseregte, verantwoordelikheid, polisie-gemeenskaps verhoudinge en ‘n mensgeoriënteerde benadering tot veiligheidsaspekte. Dit is hierdie jong demokrasie wat leiding in Afrika neem met die konsep van metropolitaanse polisiëring. Die Metropolitaanse/ Munisipale polisie verkry wettige bestaansreg in die Suid Afrikaanse Polisie Wysigingswet, (Wet Nr 83 van 1995). Dit voorsien die geleentheid om polisiëring deur middel van plaaslike regering tot reg te laat kom op ‘n manier wat verseker dat “lewenskwaliteit” vir almal deur effektiewe , doeltreffende en volhoubare polisiëring verwesenlik kan word. Hierdie studie beoog om ‘n basis te vind vir volhoubare beheer in metropolitaanse polisiering, te wete deur: • Institutionele / bestuur/ leierskap/ volhoubaarheid; • Politieke volhoubaarheid; • Verteenwoordiging; • Ontwikkeling en groei; • Gelyke verspreiding en toekenning van hulpbronne; • Mens-georiënteerde strategieë; • Demokratiese regte; • Professionalisme en etiek; • Finansiële volhoubaarheid; • Effektiewe en doeltreffende prosesse; • Ko-ordinering en integrasie; • Volhoubare besluitneming; • Volhoubare resultate. Die raamwerk vir volhoubare beheer in metropolitaanse polisiëring is wyd. Kernaspekte wat die hoofdoelwit van hierdie ondersoek affekteer, naamlik ko-ordinering en integrering, word vir die doeleindes van hierdie studie ingesluit om die argument te versterk. Die studie bied geleentheid vir nabetraging oor hoe die toekoms van polisiëring op plaaslike regeringsvlak gestruktureer, geposisioneer en bestuur word. Die internasionale grondslag van die studie bied lesse wat binne ‘n ‘lerende organisasie’ beslag gekry het. Metropolitaanse polisie-organisasies kan hul organisasies bemagtig deur van hul internasionale eweknieë en susterorganisasies soos die nasionale Suid-Afrikaanse Polisiediens. (SAPD) te leer. Dit is ook die verhouding met die SAPD wat die meeste uitdagings meebring. Naas die verhouding met die publiek, blyk dit die belangrikste te wees as gevolg van die polisiëringsmagte en standaarde wat op beide organisasies van toepassing is. Volhoubaarheid in die verhouding tussen die SAPD en die metropolitaanse polisiedienste is belangrik aangesien dit ‘n direkte impak op dienslewering asook integrasie en ko-ordinering kan hê. Hierdie studie beoog om die belangrikheid en noodsaaklikheid van integrasie en koordinering te toon. Dit beklemtoon egter ook die noodsaaklikheid daarvan dat behoorlike stelsels, prosesse en strukture in organisasies geïmplimenteer word voordat koordinering en intergrasie aangepak word. Die studie verbind die konsepte van koordinering en intergrasie met alle ander fasette van ‘n organisatoriese stelsel, met ‘n sterk fokus op die rol van tegnologie ten einde transformasie te bewerkstellig. Die studie beoog om die transformasie van ‘verkeersdienste-organisasies wat met raadsbeleid skakel’ na ‘n metropolitaanse polisiëringsdiens te vergemaklik, ten einde ‘n moderne organisasie daar te stel wat in staat is om kompleksiteit, as ‘n integrale deel van die interne en eksterne omgewing, deur middel van volhoubare strategieë te bestuur en aan die vereistes van dienslewering in ‘n jong demokrasie van tien jaar te voldoen. Die uitdaging om metropolitaanse polisiedienste in ooreenstemming met hedendaagse demokratiese en konstitutionele beleid te vestig, berus op die leierskap (op alle vlakke) in die organisasie. So ook is daar die verantwoordelikheid om te verseker dat metropolitaanse polisiedienste die diensleweringsuitkomstes behaal deur middel van ‘n volhoubare visie, die tipe en gehalte van dienste wat gelewer word en die prosesse/strategieë wat gevolg word ten einde volhoubaarheid te bereik. Laasgenoemde (volhoubaarheid) verwys, vir die doeleindes van hierdie studie, na goeie beheer en volhoubare ontwikkeling, beide deel van die hoeksteen van effektiewe en doeltreffende polisiëring.

(MTech. degree in Policing) / Focuses on how to improve poor service delivery at the Galeshewe Community Service Centre.

This study focussed on drafting a framework for Total Quality Management (TQM) for the South African Police Service (SAPS) in the Eastern Cape as a public non-profit organisation where quality of services is fast becoming a key organisational imperative. The early pioneers of Quality laid the foundation for Total Quality Management (TQM). The literature review highlighted that TQM has its origins in the manufacturing industry where it has a proven track record, and that the theory could be purposely adapted use by a specific industry, i.e. SAPS. This study extends the applicability of the TQM theory to the SAPS by using a mixed method approach to gather information by means of interviews and questionnaires. A combination of primary and secondary data was used in determining the Critical Success Factors (CSF). The Primary CSF’s were originally identified as Leadership, Strategic Management, Empowerment of employees, Teamwork, Continuous improvement, Customer satisfaction and Culture. The Secondary factors were identified as Communication, Training, Partnership development, Support structures, Systems and Resources, Systems thinking, Selfassessment, Processes; Elimination of barriers, Adoption of a Prevention approach and Change management. Data was analysed using frequency and other means, as well as correlation analysis. After the data was analysed two CSF’s were discarded, i.e. Training and Elimination of Barriers. The results show support for the applicability of the theory to the SAPS. Critical Success Factors were determined and a framework for implementation specifically for this industry, was presented. The study identified Leadership as the most important primary factor with the ultimate goal of meeting the quality expectations as defined by the customer.

The research problem that was investigated in this study was to identify, explore and confirm the problems and management obstacles encountered with the change process in the South African Police Service (SAPS) from the time when South Africa became a democracy in 1994. Although national legislation and SAPS policies and directives that encourage change in the SAPS indicated the movement towards change to implement transformation, it is questionable in what way these principles of transformation are successfully implemented, what the significance and implications of these legislation and directives are, and also the effect they have on transformation in the SAPS. Data was collected from questionnaires, a literature study, focus group interviews and interviews. Structured questionnaires concerning transformation in the SAPS were designed and distributed to 39 station commissioners in the Pretoria and Soweto policing areas. Furthermore, a literature study including material such as official SAPS documents, media and newspaper reports, library sources and national legislation regarding change has been presented. Data was also collected from non-commissioned officials who participated in four focus groups interviews, and four semi-structured interviews were conducted individually with four station commissioners in the Pretoria and Soweto policing areas. International best practices have also been consulted. The research conducted indicated that although progress has been made with transformation in the SAPS a breach exists between national legislation, SAPS policies and directives and the implementation thereof, which have an impeding influence on the transformation process in the SAPS. It is clear that internal communication is an essential and dynamic instrument in the SAPS, however, communication of the transformation process does not have the impact at ground level that it is supposed to have. It is also clear that members at ground level lack knowledge of the transformation process in the SAPS and the implementation thereof. In addition, conveying the sense of urgency to members at ground level need attention and must be communicated clearly and timeously. Training and development at the lower hierarchical levels of the SAPS also need priority to enhance service delivery, public relations, the morale and conduct of members. A high number of members also need to be motivated during transformation and their readiness towards the process has to be addressed to adapt to the changes. Reasons for resisting transformation in the SAPS need urgent attention as well because this has a negative effect on the daily functioning of members. The recommendations drawn from the conclusions made in this study may provide a number of solutions that can be implemented in the SAPS to reduce the obstacles impeding the transformation process in the SAPS to enhance and improve transformation in this organisation. / Criminal Justice / M. Tech. (Criminal Justice)

The research problem that was investigated in this study was to identify, explore and confirm the problems and management obstacles encountered with the change process in the South African Police Service (SAPS) from the time when South Africa became a democracy in 1994. Although national legislation and SAPS policies and directives that encourage change in the SAPS indicated the movement towards change to implement transformation, it is questionable in what way these principles of transformation are successfully implemented, what the significance and implications of these legislation and directives are, and also the effect they have on transformation in the SAPS. Data was collected from questionnaires, a literature study, focus group interviews and interviews. Structured questionnaires concerning transformation in the SAPS were designed and distributed to 39 station commissioners in the Pretoria and Soweto policing areas. Furthermore, a literature study including material such as official SAPS documents, media and newspaper reports, library sources and national legislation regarding change has been presented. Data was also collected from non-commissioned officials who participated in four focus groups interviews, and four semi-structured interviews were conducted individually with four station commissioners in the Pretoria and Soweto policing areas. International best practices have also been consulted. The research conducted indicated that although progress has been made with transformation in the SAPS a breach exists between national legislation, SAPS policies and directives and the implementation thereof, which have an impeding influence on the transformation process in the SAPS. It is clear that internal communication is an essential and dynamic instrument in the SAPS, however, communication of the transformation process does not have the impact at ground level that it is supposed to have. It is also clear that members at ground level lack knowledge of the transformation process in the SAPS and the implementation thereof. In addition, conveying the sense of urgency to members at ground level need attention and must be communicated clearly and timeously. Training and development at the lower hierarchical levels of the SAPS also need priority to enhance service delivery, public relations, the morale and conduct of members. A high number of members also need to be motivated during transformation and their readiness towards the process has to be addressed to adapt to the changes. Reasons for resisting transformation in the SAPS need urgent attention as well because this has a negative effect on the daily functioning of members. The recommendations drawn from the conclusions made in this study may provide a number of solutions that can be implemented in the SAPS to reduce the obstacles impeding the transformation process in the SAPS to enhance and improve transformation in this organisation. / Criminal Justice / M. Tech. (Criminal Justice)

Thesis (MTech (Public Management))--Cape Peninsula University of Technology, 2016. / This study examined concerns relating to the provision of quality service by the community service centres of police stations and identified how this provision is linked to quality management practices. The researcher adopted a mixed method approach, utilising both qualitative and quantitative research methods to explore the service provided to the clients of three police stations in Mfuleni, Kuilsriver and Kleinvlei.

M.A. / The purpose of this study is to proide the SAPS with guidelines for managing the process of cultural change and to facilitate its transition from a militaristic to a learning organisation.