Due to the recognition of the significance of early childhood years worldwide there has been a dramatic increase in the number of early childhood education programs in Turkey. However, the increase in the quantity of such programs bring the question of quality. in this study the structural and process quality of earlychildhood education and care centers in Ankara is investigated and compared depending on the institutions thay are affiliated to. The data for this study is gathered through a combination of quantitative and qualitative methods.

The thesis whose title is "Quality management in chosen company" focused on selected company processes in terms of management and quality assurance. The aim of this thesis was the analysis of the process of quality management in the engineering company TIRAD, s. r. o. located in the Vysočina region. According to the findings of deficiencies in this company were provided suggestions and recommendations to improve these processes. The quality management system and all terms connected with this field were thoroughly described in the theoretical part of this thesis. All information about the quality management was taken from the Czech and English literature. In this part were also used reliable internet sources. The content of the practical part was the analysis of the current quality management system in a chosen company. In the thesis was at first characterized the company and then were also analyzed processes of the quality management system. For the analysis of these processes were used the qualitative methods. Based on the analysis of the quality management system in TIRAD´s company were discovered several flaws.

The aim of this Graduation Theses is to analyze the quality system in a specified Silon Company Ltd. Another aim is to define an evaluation methods and to verify new possibilities in approach to quality management systems in the mentioned company. The quality system in Silon Company Ltd. is created so, it meets ISO 9001:2008 in all its departments which belongs to quality system as well as it meets ISO/TS 16 949:2002 in compound division and centrally provided activities. The EMS system includes the whole company and it is created in order to meet ISO 14001:2004. It could be stated that Silon Company Ltd. has no big insufficiencies in quality management as well as in general company management. Integrated system, new approach to progressive quality improvement {--} Kaizen, FTA procedure, may be recommended to company.

Neste trabalho é proposto e avaliado um sistema capaz de monitorar de forma não-destrutiva, não-invasiva, individualizada, em tempo real e em ambiente industrial, a qualidade de soldas produzidas através do processo de solda a ponto resistiva (PSPR), diminuindo ou mesmo eliminando a necessidade dos testes destrutivos, reduzindo custos e aumentando a produtividade. Este sistema de monitoramento é baseado em reconhecimento de padrões, através de redes neurais artificiais do tipo Perceptron multicamadas. As características do processo usadas na entrada da rede neural são os parâmetros ajustados de um modelo matemático parametrizável, criado com o intuito de refletir as propriedades fundamentais da grandeza do processo passível de ser medida e monitorada em tempo real, neste caso a curva de resistência dinâmica. Estes valores ajustados dos parâmetros do modelo são ainda relacionados com os estados ou condições do processo, de forma a permitir a identificação de possíveis causas para falhas detectadas. Para avaliar e validar este sistema, usaram-se dados reais obtidos na produção de lotes de contatos elétricos através do PSPR. Os resultados obtidos mostram que o sistema proposto é capaz de monitorar satisfatoriamente a qualidade do processo investigado, com erro médio quadrático de 16,5 N, na estimação da força de cisalhamento suportada pela solda, no pior caso. O sistema também mostrou-se capaz de identificar a causa para soldas cuja qualidade estimada foi considerada baixa, com taxa de acerto acima de 97%. Esse sistema proposto não contém especificidades de nenhum processo produtivo e, portanto, tem potencial para ser aplicado em outros processos, além do PSPR. / In this work a non-destructive, non-invasive, individualized, real-time system has been proposed and evaluated to monitor the quality of welds produced by resistance spot welding process (RSWP) in industrial environment. This system is able to reduce or eliminate the need for destructive tests, leading to cost reduction and increase in productivity. This monitoring system is based on pattern recognition with multilayer Perceptron artificial neural networks (ANN). The process features used as input of the ANN are adjusted parameters of a parametric mathematic model created to reflect the fundamental properties of the process variable that is measurable in real time, in this work, the dynamic resistance curve. The adjustable model parameters values are related with the process states and conditions, so that it is possible to identify the causes for detected bad quality. In order to evaluate and validate the proposed system, real data obtained in the production of electric contacts by RSWP were used. The results show that the proposed system is capable of properly monitoring the investigated process quality, with a mean square error of 16.5 N, in the estimation of the shear force supported by the weld, in the worst case. The system proved to be able to identify the causes for detected bad quality, with a reliability of more than 97%. The proposed system contains no productive process specificities, and, therefore, can be applied to other processes.

Business Intelligence (BI) enables organizations to collect and analyze internal and external business data to generate knowledge and business value, and provide decision support at the strategic, tactical, and operational levels. The consolidation of data coming from many sources as a result of managerial and operational business processes, usually referred to as Extract-Transform-Load (ETL) is itself a statically defined process and knowledge workers have little to no control over the characteristics of the presentable data to which they have access. There are two main reasons that dictate the reassessment of this stiff approach in context of modern business environments. The first reason is that the service-oriented nature of today’s business combined with the increasing volume of available data make it impossible for an organization to proactively design efficient data management processes. The second reason is that enterprises can benefit significantly from analyzing the behavior of their business processes fostering their optimization. Hence, we took a first step towards quality-aware ETL process design automation by defining through a systematic literature review a set of ETL process quality characteristics and the relationships between them, as well as by providing quantitative measures for each characteristic. Subsequently, we produced a model that represents ETL process quality characteristics and the dependencies among them and we showcased through the application of a Goal Model with quantitative components (i.e., indicators) how our model can provide the basis for subsequent analysis to reason and make informed ETL design decisions. In addition, we introduced our holistic view for a quality-aware design of ETL processes by presenting a framework for user-centered declarative ETL. This included the definition of an architecture and methodology for the rapid, incremental, qualitative improvement of ETL process models, promoting automation and reducing complexity, as well as a clear separation of business users and IT roles where each user is presented with appropriate views and assigned with fitting tasks. In this direction, we built a tool —POIESIS— which facilitates incremental, quantitative improvement of ETL process models with users being the key participants through well-defined collaborative interfaces. When it comes to evaluating different quality characteristics of the ETL process design, we proposed an automated data generation framework for evaluating ETL processes (i.e., Bijoux). To this end, we classified the operations based on the part of input data they access for processing, which facilitated Bijoux during data generation processes both for identifying the constraints that specific operation semantics imply over input data, as well as for deciding at which level the data should be generated (e.g., single field, single tuple, complete dataset). Bijoux offers data generation capabilities in a modular and configurable manner, which can be used to evaluate the quality of different parts of an ETL process. Moreover, we introduced a methodology that can apply to concrete contexts, building a repository of patterns and rules. This generated knowledge base can be used during the design and maintenance phases of ETL processes, automatically exposing understandable conceptual representations of the processes and providing useful insight for design decisions. Collectively, these contributions have raised the level of abstraction of ETL process components, revealing their quality characteristics in a granular level and allowing for evaluation and automated (re-)design, taking under consideration business users’ quality goals.

This thesis contains an analysis of the QMS in municipal government, specifically in the municipal office of the city of Třebíč. It involves a defining a customer in municipal government and state administration, performing gap analysis of the city of Třebíč and recommending steps for implementation of QMS in accordance with ISO 9001:2000.

Utvecklingen av e-handeln går snabbt och starkt framåt. E-handel kan bland annat innebära att företag säljer produkter via internet och är den definition som denna rapport utgår ifrån. Syftet med studien var att, utifrån faktorerna produkt, service, information, design, säkerhet, funktionalitet och enkelhet, ta reda på vilka av dessa som påverkar kundernas köpbeslut. Studiens syfte var också att ta reda på vilken av faktorerna som har störst inverkan på köpbeslutet vid köp av hemelektronik på internet samt om det finns skillnader baserat på kundegenskaper samt att studera kommunikationens påverkan på köpbeslutet. Studien har genomförts med en deduktiv ansats via kvantitativa metoder där det utgåtts från teorierna köpprocessen på internet, Dimension process quality, Online Consumer Behavior samt Media richness theory för att skapa en frågeställning. För att besvara frågeställningen skapades en enkät via Google formulär som skickades ut via sociala medier. Resultatet av enkäten sammanställdes i diagram som sedan analyserades. Resultatet visade att samtliga faktorer har en inverkan på köpbeslutet men den faktor som konsumenterna ansåg vara viktigast var säkerhet. Vidare analys av resultatet visar att män och kvinnor är i största mån eniga i vilka faktorer de anser vara viktigast. Resultatet visar även att vart konsumenten är bosatt påverkar köpbeslutet då de svarat olika. Studien visade även att kommunikation bör vara en egen faktor inom teorierna då kommunikationen har en stor inverkan på köpbeslutet.

This master’s thesis deals with the current condition of management quality system analyses in the organization of "Brněnská Drutěva", industrial cooperative in a box-making plant. Certification according to the norm ČSN EN ISO 9001:2009 has just been extended into this plant. For these purposes it was required to do an input analyses, as well as to identify and survey processes in the plant. Upon the ascertainment some recommendations for processes and management quality system optimization have been specified. These recommendations should function as instructions for the management quality system and production optimization to be improved and the efficiency to be increased.

This master´s thesis deals with analysis current state of the quality management system in the company TRANSELCO CZ s. r. o. For this purpose it was necessary to map the existing processes, examine the documentation, and then perform the internal audit. On the basis of the findings of this analysis was to identify recommendations which should serve to streamline and improve the quality management system and increasing the efficiency of processes.

The subject of this master´s thesis is the improvement of a quality management system in selected industrial company using the DMAIC methodology. For this purpose, current status of quality management system was analysed and compared with requirements of the ČSN EN ISO 9001 standard. Based on determined shortcomings, corrective measures were proposed. The measures related to process management and risk analysis were performed within the pactical part of this thesis.