Vi har gjort en fallstudie på ett företag som jobbar i projektform, den normala definitionen på projekt är att det har tidsram och när tiden för projektet tagit slut tar även relationer som skapats i projektet slut. Vi har undersökt vad som händer efter projektets slut och vad det kan finnas för motiv för ett företag att investera vidare i en kundrelation efter det att tiden för projektet tagit slut. Syftet med vår uppsats var att undersöka varför vissa relationer som skapats mellan företag och kund under ett projekt överlever efter att tiden för projektet tagit slut. För att besvara vårt syfte har vi gjort intervjuer med tre personer som jobbar på fallföretaget och två kunder till fallföretaget. Genom vår studie visar vi att det i vissa situationer kan föreligga motiv för ett företag att upprätthålla en kundrelation efter projektets slut. Motiv för att upprätthålla en kundrelation är bland annat lönsamhet och kundens potential att bidra till företagets värde och rykte. Studien visar också att strategi för upplösning av en kundrelation kan vara viktig och att det är av stor vikt för företaget att veta vilka relationer som bör upplösas och vilka de bör försöka upprätthålla efter projektets slut.

Repeated mistakes within the same company is a frequent occurrence in theconstruction business. The cost for repeated mistakes within construction projectsis stated to be 10-30 percent of the project’s total revenue. Constructioncompanies usually divide their work into several projects where the employeeswork in parallel project groups. This leads to lack of knowledge and return ofexperience. Due to the lack of time often experienced in the construction business,the termination of projects is not handled properly. Conclusion meetings are not apart of the routine which in turn leaves knowledge and return of experienceunheeded.In this report, a study of Åhlin & Ekeroth Byggnads AB has been performed. Thegoal was to create an understanding of how the company handles the processregarding termination of projects, knowledge and return of experience. Theunderstanding was created through interviews which together with theoreticalbackground lead to an assessment and a discussion of recommendations for Åhlin& Ekeeroth Byggnads AB. Since Åhlin & Ekeroth Byggnads AB is a medium-sizedcompany in Sweden, our studies’ recommendations can be practiced also by othercompanies.In this study we reached the conclusion that there are elaborate documents forhow the termination of projects should be handled and performed within Åhlin &Ekeroth Byggnads AB. These documents also contain usage of knowledge andreturn of experience as well as when and how this should happen. The complex ofproblem within the construction company is that one does not follow thedocumented plan when terminating a project which leads to a suffering return ofknowledge and experience. The recommendations given in this study explain howto create a common structure for handling termination of projects. This in order tocreate participation among the employees which in turn contributes to increasedengagement and routine based terminations of projects. Further, the companyshould create a searchable database containing simple and systematic documents.It is also important to set aside time for knowledge and return of experience. Inconclusion, it is important to keep the employees motivated to prioritize knowledgeand return of experience – something that is created by participation and simple,systematic documents.

The construction process includes many steps, phases and moments from the idea until the product is completed and handed over to the customer. Construction companies usually divide their work into several projects where the employees work in parallel project teams.   In this report, a study together with NCC Hus in Uppsala has been performed in order to improve their return of experience. The main goal with the study is to identify the extent of the need in the process of returning experiences between the organizations in the production stage. The report is based on interviews and a case study, together with theoretical background to create an idea of the situation, the need and possible improvements that applies to return of experience.   In the report we have come to the conclusion that the employees at NCC Hus in Uppsala are positive to spreading their knowledge and experience. The individuals in the organizations has a lot of knowledge and experiences, but there are no structured methods for when and how experiences should be collected and documented. The study shows that the extent of the need consists development of reference sheets that facilitate oral communication and documented experience regarding work preparation, work environment and choice of materials. The study suggests that the documentation should be kept simple and not superfluous, and that the information should be easily accessible and quality assured for the benefit to be valuable. In summary, through involvement and structured systems, the process has great development potential.