Syftet med uppsatsen är att utifrån det psykologiska kontraktet och tre hypoteserundersöka dimensioner av relationen mellan chefer och medarbetare och belysaskillnader. Undersökningen bygger på enkätsvar från 81 medarbetare och 18 cheferfrån två organisationer. Vi behandlar i uppsatsen fem dimensioner av relationenmellan chefer och medarbetare, dessa är uppförande, rättvisa, trygghet, förtroendeoch kommunikation. Två av dimensionerna skiljer sig mellan grupperna när vi testarom det finns skillnader beroende på vilket företag en respondent tillhör och endimension skiljer sig när vi undersöker om det finns skillnader i uppfattningenmellan chefer och medarbetare. När vi jämför ett internationellt företag med ettmindre, lokalt, företag får vi resultat som motsäger vårt antagande att skillnaderi uppfattning om relationens dimensioner är större i det internationella företaget.Vi drar slutsatsen att relationens dimensioner inte är beroende av varandra utanpåverkas av olika faktorer. I de fall då parterna har egna intressen påverkasdimensionerna av relationen chef-medarbetare. Då dimensionerna kan kopplas tillpersonliga relationer eller företagskultur är dimensionen påverkad av företaget. / The aim of this thesis is to study the dimensions of the relationship betweenemployer and employee using three hypothesis and the theories concerning thepsychological contract as a starting-point. Our data comprehend survey responsesfrom 81 employees and 18 managers from two organizations. In the thesis we comparethe means of five indexes: behaviour, fairness, security, trust and communication.The means differ statistically significant for behaviour when testing with managershipas a grouping variable and for fairness and trust while testing against whichcompany the respondents belong to. When we compare the mean differences withinthe companies against each other we receive results that contradict our hypothesis.We conclude that the relationship dimensions lack interdependence but are effectedby different aspects. Furthermore, in cases where the parties have own intereststhe dimensions are influenced by the managership. In cases where the dimensionscan associate to a organizational culture or a personal relationship the dimension isinfluenced by the company.

Uppsatsens syfte är identifiera och analysera de förväntningar som medarbetare och chef har på varandra inom den avreglerade apoteksmarknaden och se hur väl dessa förväntningar överensstämmer med varandra. Detta görs med kvalitativa intervjuer.  Studien bygger på tre intervjuer, med två medarbetare och en chef, på ett mindre apotek i stockholmsområdet. Resultatet visar att förväntningarna, på rollerna medarbetare och chef, överlag överrensstämmer väl och även viljan att nå en ömsesidig förståelse mellan parterna är god. Potentiella problem kan uppstå i de områden där båda parterna visserligen har förståelse för varandras förväntningar, men inte äger möjligeheten att uppfylla dem. Studien har identifierat ett antal områden där det finns potential för att brott mot det psykologiska kontraktet kan uppstå. Exempel på detta är den balansgång där chefen dels skall vara en i gruppen och samtidigt skall kunna fatta svåra beslut. Teorin har utgått från Morrison och Robinsons modell om hur brott mot det psykologiska kontraktet utvecklas. Studien berör de delarna i denna modell som hanterar de faktorer som påverkar uppkomsten av kontraktsbrott. / The purpuse of this studie is to identify and analyze the expectations between employee and manager in the deregulated farmaci market and to see how well these expectaions correlate with eachother. This by using  three qualitative interwives with two employees and one manager at a small farmaci store in the Stockholm region. The result shows that the expectation over all correlates well and so does the will to reach a mutual understanding for the other parts needs. The identified difficulties found in this studie lies in the areas where both part are awere of the other parts expectations, but find it difficulties fullfill them. We have identified  a number of areas in witch the potential for developmet of psychological contract breach can occur. An example is the anticipal role of the manager who shall be a part of, as well as being able to make hard decsions over the group. The theory is based on a modell, founded by Morrison and Robinson, about how psychological violations develops. The studie mainly focus on the first parts of the model which concerns the development of the contract breach.

The relationship between employer and employee is, from a judicial point of view, governed primarily by economic and employment contracts. However, a significant part of the dynamic is also dictated by tacit expectations and promises (so called psychological contracts). The aim of this study was to investigate the relationship between perceived organizational support (POS) and psychological contract violation. Primary hypothesis assumed that there was a correlation between higher perceived organizational support and a reduction of feelings of violation from psychological contract breach. It was also assumed that employment time, sex and past breach experiences correlated with feelings of violation. Surveys were used to gather empirical data. Respondents consisted of 62 municipal employees, mainly in the education sector. Results showed a moderate relationship between POS and feelings of violation. No other significant correlations were found. This paper therefore argues for the importance of promoting good organizational support to its employees, which ultimately also improves organizational well-being and efficiency. Keywords: Work, organizational, psychology, human resource management, HR, psychological contract, organizational support, emotions, affects.

Problem: Rebranding in the services is a recent trend, which brings focus to the impor-tance of the employees in this process. Their attitudes, perceptions and views need to be considered by the management when creating the internal communication strategy related to the rebranding in order to direct the employees to the desired brand image. This raises the problem as how employees perceive the management`s rebranding efforts. Purpose: This study aims to focus on how rebranding is executed and communicated in-ternally to the employees of the company. It is interesting to find out how the employees evaluate the communication strategy that the management implements and how they perceive the new image of the company. In order to get insight to the internal rebranding process the correlation between the perceived image by the employees and the components of the internal communication strategy is presented. Methodology: The empirical approach is a case study of the Bulgarian telecommunication company Vivacom. The research includes two interviews with the management of the company and a questionnaire based on the interviews and the relevant literature, which was sent to the employees of the company. Moreover, company`s documentation and website were used to complement the information. Conclusions: The results helped us identify the decisions that the management made re-garding the rebranding and the internal communication. The quantitative data indicated the relatively positive attitudes and views of the employees for the management`s rebranding efforts. They also showed good knowledge and awareness of the new brand elements.

Abstract Due to the change of the employment, emphasizing on employees¡¦ commitment to the organization is no more the critical determinant of whether the employees will devote themselves to the organization. From 1980s, there were scholars who started to argue that employees will form global beliefs concerning the extent to which the organization values their contributions and cares about their well-being, and called this concept perceived organizational support (POS). In contrast to organizational commitment, perceived organizational support emphasizes on employers¡¦ commitment to the employees and has been proved to have strong relations to many of employees¡¦ work attitudes and behaviors. In this study, the writer uses two different kinds of scorings as the indicators to evaluate the extent of employees¡¦ POS. The findings are as followed: 1. POS is positively related to employees¡¦ affective commitment, continuance commitment, job satisfaction and performance, but negatively related to the intention to quit. 2. No matter using which kind of scorings, within all work attitudes and behaviors we are interested, POS is most related to affective commitment and then job satisfaction. 3. POS has the strongest influence on affective commitment and job satisfaction, and the weakest one on work performance. 4. Comparing to other POS factors, leadership and self-achievement have the most global influences on employees¡¦ work attitudes and behaviors. 5. In whole, employees¡¦ evaluations of organizational practices of which they really experience are more related to their work attitudes and behaviors than the discrepancy between what they expect and the actual situations. 6. When combining with individual¡¦s expectation, the influence of some POS factors will become salience, although it may not have such strong influence when concerning the evaluations of organizational practices along. 7. Different ways of discrepancy between individual¡¦s expectations and the actual situations will cause different influences on employees¡¦ work attitudes and behaviors indeed.

Abstract As various forces rendering the business environment more dynamic, for survive and prosper, organizations nowadays must rapidly correspond to changes. In order to lower labor cost and develop competition advantage, enterprises always apply human resource flexibility strategy to achieve purposes. However, the practices of human resource flexibility strategy change the job related characteristic, and cause the effect on the psychological contract of employee. And then, it will be the factor for the attitude and behavior of employee in the enterprise. The current human resource arrangement should be adjusted in order to respond to the changes in the market in a timely manner. It is available to implement task flexibility, numerical flexibility, working-time flexibility, and wage flexibility to meet the practical work demands. Our object was domestic bank enterprises, we adopted questionnaire to discuss ¡§the perception of the practices of human resource flexibility strategy¡¨ and ¡§the condition of the psychological contract¡¨ by employees. And then, we explore the relationship between ¡§the perception of the practices of human resource flexibility strategy¡¨ and ¡§organizational commitment¡¨ of employee by the intermediary variable ¡§the violation of psychological contract¡¨. Our results of the research are as the following: There are some practices of human resource flexibility strategy in the bank enterprises, and the employees really have experienced the violation of psychological contract. Finally, through the relation of social exchange, the consequences of Psychological contract will response on Organizational commitment.

The aim of this study is to discuss the query: ¡§When organizations apply different human resource (HR) systems in managing their employees with different characteristics, what will be the employees¡¦ possible performance patterns?¡¨ by modifying and extending Lepak & Snell¡¦s (1999) HR architecture. According to employees¡¦ contribution to the sustained competitive advantages (SCAs), we first identified two main characteristics of employees: complexity and uniqueness. The employees could be further categorized into core, unique, complex, and imitable HR and the HR architecture is thereby constructed. Furthermore, based on agency theory and transactional cost theory, we propose behavioral control and internal development as the two main strategies for managing employees with different characteristics: integration with HR architecture, and construction of human resource management (HRM) architecture. Finally, there are exchange relationships between employees and their organizations. Since psychological contracts reflect employees¡¦ beliefs in the terms and conditions of a reciprocal exchange relationship between them and their employers (Rousseau, 1995), they are viewed as the best linking mechanism between HR systems and employee behaviors (Wright & Boswell, 2002). Accordingly, we adopted psychological contract perspective to discuss the relationships between HR systems and employees¡¦ role behaviors and sequentially proposed the corresponding psychological contract architecture as well as the performance architecture. Multilevel analysis and t-test of data from 172 Taiwanese datasets (172 copies from immediate managers and 806 from employees) revealed that different HR systems not only are applied to manage different types of employees but also elicit different patterns of employees¡¦ performance. First, organizations would like to apply higher levels of internal development and lower levels of behavioral control in managing their core HR. These strategies caused employees to believe that they had a long-term exchange relationship with the organizations and simultaneously improve their in-role behaviors, OCBI, and OCBO. In contrast, organizations would like to apply lower levels of internal development and higher levels of behavioral control in managing their imitable HR. This governance made employees focus on specific performance-reward contingencies in their exchange relationships with the organizations, as well as to enhance their in-role behaviors. Next, organizations would like to apply higher levels of internal development and behavioral control in managing their unique HR. These strategies caused employees to believe that they had a long-term exchange relationship with the organizations, with an emphasis on specific performance-reward contingencies. For this reason, this HR system could prompt employees¡¦ appropriate in-role behaviors and OCBO. Finally, according to the HRM architecture, an organization should theoretically apply a lower level of internal development and behavioral control in managing its complex HR. Since it is not possible to form employees¡¦ psychological contract or create relevant role behaviors when organizations do not actively adopt specific strategies to manage them, we did not empirically examine the relationships between HR systems and employees¡¦ complex role behaviors. However, complex HR still contributes to the SCAs. Accordingly, future research could focus on complex HR and explore which types of HR system would be beneficial in regard to their role behaviors.

Abstract An Examination of Linkages Between Personality, Leader-Member Exchange, and the Psychological Contract By Mark George Kunze 2005 Committee Chair: Dr. Edward Miles Major Department: Management While previous research has focused mainly on relationships between various personality variables and either leader-member exchange or psychological contract violation, none has yet to examine how these constructs are linked. A model of these proposed relationships is developed based on theory drawn from literature in the areas of social psychology, leader-member exchange, and psychological contracts. The present research used structural equation modeling to examine the strength of the relationship between the personality variables of negative affect, positive affect, self-monitoring, and trait cynicism with respect to leader-member exchange and perceptions of psychological contract violation. Positive affect and negative affect were found to significantly relate to both LMX and the perception of psychological contract violation. Trait cynicism was not significantly related to LMX and only weakly related to perceptions of psychological contract violation. It was hypothesized that LMX would partially mediate the relationships between the individual personality factors and perceptions of psychological contract violation; however, the data did not support this hypothesis. While self-monitoring was hypothesized to moderate the relationship of positive affect, negative affect, and trait cynicism with LMX, the moderating effect was found to be significant only for the negative affect/LMX relationship.

Globally, employees are experiencing extensive change in the workplace. Downsizing, right-sizing or restructuring have become familiar terms in difficult economic conditions and imply that rationalising of jobs is inevitable. Organisations attempt to reduce costs, which in turn places pressure on employees to modify their jobs and seek alternative employment. This increases their intention to leave (Iyo & Brotheridge, 2004). The researcher is interested in determining how satisfied employees are with their life in general, in their jobs, and whether the constructs at hand can lead to an intention to leave. This is information that an organisation might value due to high turnover costs. Employability and autonomy are linked to the above concepts. With reference to the above formulation of the problem statement, the general objective of this research is to determine the relationship between the psychological contract, employability, autonomy, job satisfaction, life satisfaction and the intention to leave of security employees in the Vaal Triangle. The primary objective of this research is to determine the relationship between the psychological contract, employability, autonomy, job satisfaction, life satisfaction and the intention to leave of security employees in the Vaal Triangle. A cross-sectional survey design was used. Constructs were measured by means of the psychological contract (employer obligations, employee obligations), a biographical questionnaire, employability questionnaire, autonomy questionnaire, job satisfaction, life satisfaction and intention to leave questionnaires. The research method for each of the two articles consists of a brief literature review and an empirical study. An exploratory factor analysis, as well as Cronbach alpha coefficients, was computed to access the reliability. Validity of the different product moment correlation coefficients and regression analysis were used to examine the relationship between the constructs employed in this research. Significant differences are found between various individual characteristics and the scores of the psychological contract (employer obligations, employee obligations and the psychological contract), the individual characteristics, employability, autonomy, job satisfaction, life satisfaction and intention to leave. Conclusions are made, limitations of the current research are discussed and recommendations for future research and the organisation are put forward. / MCom, Labour Relations Management, North-West University, Vaal Triangle Campus, 2012

Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2008.