Thesis (MPA)--Stellenbosch University, 2011. / ENGLISH ABSTRACT: Human beings are constantly confronted with change because their current situation is continually being questioned. In order to change the way humans behave, it is necessary to change the mindset of those who will be influenced by new ideas. Stellenbosch Municipality faces a dilemma because the current management of its employee attendance is having a negative impact on its daily operations – service delivery is becoming an increasingly serious concern because the inability to manage employees’ daily attendance results in inefficient and ineffective rendering of services to citizens. This research addresses the question of whether the change from a manual attendance register to a biometric time and attendance system would more effectively ensure the availability of Municipal employees to improve basic service delivery. Moreover, the dilemma Stellenbosch Municipality faces concerns the monitoring of employees on a daily basis, including the availability of an attendance register for audit purposes. A questionnaire was used to examine the situation and obtain responses from employees who make use of both the manual attendance register and the biometric time and attendance device. It was established that the use of the manual attendance register caused certain problems, although it has served a monitoring purpose for more than 30 years. At the time of answering the questionnaire, some respondents requested the implementation of an electronic system with real-time capability to remove any doubt concerning the confirmation of employee attendance. The feedback from the questionnaire confirms: - the unreliability of a human-dependent employee attendance register; - that delivery of basic services can only be done on condition of the availability of employees who report for duty; and - that the use of the manual attendance system creates unrecoverable losses. The inability of employees to maintain their manual attendance registers led to the recommendation that: - a mechanised system needs to be implemented to reduce administration procedures and to secure compliance and an unqualified audit. / AFRIKAANSE OPSOMMING: Mense word voortdurend met verandering gekonfronteer omdat hul huidige situasie gedurig bevraagteken word. Ten einde die manier waarop mense optree te verander, is dit nodig om die geestesingesteldheid van diegene wat deur nuwe idees beïnvloed sal word te verander. Die Munisipaliteit Stellenbosch staan voor ’n dilemma omdat die huidige bestuur van sy werknemerbywoning ’n negatiewe uitwerking op sy daaglikse werksaamhede het – dienslewering word ’n al ernstiger saak weens die onvermoë om werknemers se daaglikse bywoningsresultate by onbekwame en ondoeltreffende lewering van dienste aan dorpsbewoners te bestuur. Hierdie navorsing ondersoek die vraagstuk of die omskakeling van ’n bywoningsregister per hand na ’n biometriese tyd- en bywoningstelsel die beskikbaarheid van munisipale werknemers meer effektief sal verseker om basiese dienslewering te verbeter. Hierbenewens het die dilemma van die Munisipaliteit Stellenbosch te doen met die daaglikse monitering van werknemers, waaronder die beskikbaarheid van ’n bywoningsregister vir ouditeringsdoeleindes. ’n Vraelys is gebruik om die situasie te ondersoek en reaksies te verkry van werknemers wat van die bywoningsregister per hand sowel as die biometriese tyd- en bywoningsinstrument gebruik maak. Daar is vasgestel dat die bywoningsregister per hand sekere probleme veroorsaak het, hoewel dit langer as 30 jaar ’n moniteringsdoel gedien het. Met die beantwoording van die vraelys het party respondente die implementering van ’n elektroniese stelsel met intydse vermoë versoek om enige twyfel omtrent die bevestiging van werknemerbywoning te verwyder. Die terugvoering van die vraelys bevestig: - die onbetroubaarheid van ’n menslik afhanklike werknemerbywoningsregister; - dat lewering van basiese dienste slegs kan plaasvind op voorwaarde van die beskikbaarheid van werknemers wat vir diens aanmeld; en - dat die gebruik van die bywoningstelsel per hand onverhaalbare verliese skep. Die onvermoë van werknemers om hul bywoningsregisters per hand by te hou het gelei tot die aanbeveling dat: - ’n gemeganiseerde stelsel geïmplementeer moet word om administratiewe prosedures te verminder; en om ’n ongekwalifiseerde ouditering te verseker.

Thesis (MPhil)--Stellenbosch University, 2011. / ENGLISH ABSTRACT: Sustainable development has gained great interest at global, national and local community levels. For instance, governments, civil societies, the commercial sector as well as local communities have responded to the agreed framework of UNCED known as Agenda 21, developed at the „Earth Summit‟ held at Rio de Janeiro in 1992, inter alia through the development of indicators aimed at monitoring and evaluating the achievement of sustainable development. As a result, different tools to measure the level of sustainability have been developed and applied in many cities globally. These include different types of indicators, namely environmental, social, and economic performance monitoring indicators, as well as combined indices. Since cities are dynamic complex open systems with interrelated social, economic and environmental systems, and sustainable development cannot be absolutely achieved, integrated sustainable development indicators that concurrently address social, economic and environmental dimensions are crucial to aid in monitoring sustainable development particularly in any given urban system. This study gives an overview of these indicators and indices. The South Africa government has acknowledged in both its National Framework for Sustainable Development of September 2006 and the Draft National Strategy for Sustainable Development and Action Plan of May 2010 that like other cities globally, cities in this country face similar challenges particularly due to urbanisation. In this study, the focus is on evaluating the sustainability challenges of the City of Cape Town and the role sustainability indicators could play in helping to achieve sustainable development objectives. This is supported by a review of the so called „sustainable cities‟ and in particular how the Cities of Seattle (USA), Santa Monica (USA) and Curitiba (Brazil) have tried to address urban challenges. To meet the study objective of recommending the type and a process of developing indicators that will aid in improving sustainability in the City of Cape Town, selected indicators and indexes developed globally, nationally and for other cities are critically reviewed. Selected policies, plans and indicators developed by the South African national government, the Western Cape provincial government, and the City of Cape Town are reviewed. The review aims at investigating whether the existing policies and indicators were useful in addressing sustainability challenges particularly in the City of Cape Town. The review focuses on the policy objectives to assess whether the policies contradicted or were supportive of each other, the existence or lack thereof of gaps in the policies, and whether local communities and other stakeholders were involved in decision making processes. The findings suggests that although sustainable development is addressed in the policy documents of all three spheres of government in South Africa, the implementation has not yet been effective – and the City of Cape Town is no exception based on published reports such as the State of Cape Town Report. On the basis of the lessons derived from the success stories of cities like Seattle, Santa Monica, and Curitiba towards achieving sustainability, several recommendations are suggested to assist the City of Cape Town in developing, implementing, and reporting on sustainability indicators. / AFRIKAANSE OPSOMMING: Op internasionale, nasionale asook plaaslike gemeenskapsvlakke het volhoubare ontwikkeling groot belangstelling gelok. In reaksie op die ooreengekome raamwerk van UNCED, Agenda 21, ontwikkel by die “Earth Summit” (Rio de Janeiro, 1992), is aanwysers gemik op die monitering en implementering van volhoubare ontwikkeling deur regerings, burgerlike samelewings, die kommersiële sektor asook plaaslike gemeenskappe ontwikkel. Dit het gelei tot die ontwikkeling en implementering van verskillende instrumente vir die meet van volhoubaarheid in verskeie stede wêreldwyd. Hierdie instrumente sluit in verskillende aanwysers, ondermeer omgewings-, sosiale-, ekonomiese- en prestasie aanwysers asook gekombineerde indekse. Omdat stede dinamies komplekse ope sisteme met interafhanklike sosiale, ekonomiese en omgewingssisteme is, en volhoubare ontwikkeling nie absoluut bereikbaar is nie, is geintegreerde volhoubare ontwikkelings aanwysers wat sosiale, ekonomiese en omgewings dimensies gelyktydig aanspreek van kritieke belang in die monitering van volhoubare ontwikkeling, spesifiek in enige gegewe stedelike sisteem. In beide sy nasionale raamwerk vir volhoubare ontwikkeling (Julie 2008) en nasionale strategie vir volhoubare ontwikkeling en Aksie plan (weergawe van 20 Mei 2010) het die Suid Afrikaanse regering erken dat plaaslike stede, soos ander wêreldwyd, dieselfde uitdagings in die gesig staar veral as gevolg van verstedeliking. Die fokus van hierdie studie was die evaluering van die volhoubaarheids-uitdagings van die Stad Kaapstad en die moontlike rol wat volhoubaarheids-aanwysers kan speel in ʼn poging om volhoubare ontwikkelings doelwitte te bereik. Hierdie word ondersteun deur ʼn oorsig van die sogenaamde “volhoubare stede” en spesifiek hoe stede soos Seattle (VSA), Santa Monica (VSA), en Curitiba (Brasilië) stedelike uitdagings probeer aanspreek het. Ten einde die studie doelwit aangaande die aanbeveling van die ontwikkelingsproses van aanwysers en indekse vir die verbetering van volhoubaarheid in die Stad Kaapstad te bereik, is verskeie internasionale, nasionale sowel as stedelike volhoubare ontwikkelings indekse krities geëvalueer. Geselekteerde beleid, planne en aanwysers wat deur die Suid Afrikaanse Nasionale regering, die Wes Kaapse provinsiale regering en die Stad Kaapstad ontwikkel is, is ondersoek. Die doel van hierdie evaluasie was om vas te stel of bestaande beleid en aanwysers nuttig is, in die aanspreek van volhoubaarheids-uitdagings spesifiek in die Stad Kaapstad. Die fokus van die evaluasie was op beleidsdoelwitte ten einde te bepaal of: verskeie beleid teenstrydigheid toon of andersins ondersteunend is, die bestaan of gebrek aan leemtes in beleid en of plaaslike gemeenskappe en of ander belange groepe in die besluitnemingsproses betrokke is. Die bevindinge dui daarop dat alhoewel volhoubare ontwikkeling in beleidsdokumente van al drie sfere van die Suid Afrikaanse regering aangespreek word, die implementering daarvan nog nie so doeltreffend is nie - en gebaseer op gepubliseerde verslae soos die stand van Kaapstad, is die Stad van Kaapstad nie ʼn uitsondering nie. Na aanleiding van lesse geleer uit die sukses verhale van stede soos Seattle, Santa Monica en Curitiba in die bereiking van volhoubare ontwikkeling is verskeie aanbevelings gemaak om die Stad Kaapstad by te staan in die ontwikkeling, implementering, en rapportering van volhoubaarheids-aanwysers.

Thesis (MPhil)--Stellenbosch University, 2012. / ENGLISH ABSTRACT: An exploration of the integrated nature of sustainable development planning and health care was done in the context of people living and working in the town of Grabouw in the Western Cape. The problem that was investigated was that people working within local government and community health networks treated sustainable development planning and health care as separate issues. The notion of wellness, as different from health, was used as a central theme in the study. It allowed for an acknowledgement of the multidimensionality and contextual nature of human well-being. The notion of sustainable community wellness was used to guide the research, and was viewed as a complex phenomenon. The meanings of sustainable community wellness to people who work and live within local government and community health networks in Grabouw were observed and documented. Complexity theory was then used to discuss the observed perspectives on sustainable community wellness. Two factors informed the selection of Grabouw as a research site: Firstly, a comprehensive sustainable development programme was being carried out in the town of Grabouw during the research. Secondly, a few community health care initiatives were also being implemented at the time. Community care workers who worked in one of the community health organisations participated as primary research participants. The research combined conceptual and empirical research. The conceptual research consisted of a literature review of perspectives on wellness in Grabouw. The empirical research methods that were used combined ethnography in the form of participant observation, and participatory action research in the form of participatory photography. The researcher accompanied community care workers on their daily visits to patients. The care workers took photographs of aspects of their surroundings that represented sustainable community wellness, or the lack thereof, to them. Photographs were analysed through focus group discussions and pertinent themes were subsequently identified. Three meanings of sustainable community wellness were discovered. The first was the structural, governmental meaning that gave importance to health and socio-economic statistics, based on the mortality profile of the area. Wellness was seen from this perspective as a challenge that could be met with strategic planning. The second meaning was the community-based experience of environmental factors in Grabouw that had an impact on wellness, such as water, community forums and living spaces. In this case, wellness was experienced as a rich and diverse set of factors, both social and environmental. The third meaning was observed as instances where the apparent separate entities of local government, the community, and the physical environment were seen as one socio-ecological system, of which sustainable community wellness was an emergent property. These instances demonstrated the importance of managing the quality of relationships within the system, the need to enhance the autonomy of people working in the system and the potential of community care workers to be agents of sustainable community wellness. / AFRIKAANSE OPSOMMING: Ondersoek is gedoen na die geïntegreerde aard van volhoubare ontwikkelingsbeplanning en gesondheidsorg in die konteks van mense wat in die dorp Grabouw in die Wes-Kaap woon en werk. Die probleem wat ondersoek is, is dat mense wat in plaaslike regerings- en gemeenskapsgesondsheidnetwerke werk, volhoubare ontwikkelingsbeplanning en gesondheidsorg as afsonderlike sake beskou. Die begrip ‘welstand’, wat in betekenis van ‘gesondheid’ verskil, is as 'n sentrale tema in die studie gebruik, en is soortgelyk aan die begrip ‘welwees’. Dit het erkenning verleen aan die meerdimensionele en kontekstuele aard van menslike welwees. Die begrip volhoubare gemeenskapswelstand wat as 'n komplekse verskynsel beskou is, het die ondersoek gerig. Die betekenis van volhoubare gemeenskaps-welstand vir mense wat in plaaslike regerings- en gemeenskapsgesondheidnetwerke in Grabouw woon en werk, is waargeneem en gedokumenteer. Kompleksiteitsteorie is voorts gebruik om die waargenome perspektiewe op die volhoubare gemeenskaps-welstand te bespreek. Twee faktore het die besluit om Grabouw as 'n navorsingsgebied te gebruik, beïnvloed: Eerstens was daar tydens die navorsingstydperk reeds 'n omvattende volhoubare ontwikkeling program in Grabouw aan die gang. Tweedens was 'n paar gemeenskapsgesondheidsorg-inisiatiewe ook in dié tydperk aktief. Gemeenskapgesondheidswerkers wat in een van die gemeenskapsgesondheidsorganisasies gewerk het, was primêre deelnemers aan die navorsing. In hierdie ondersoek is konseptuele en empiriese navorsing gekombineer. Die konseptuele navorsing het uit 'n literatuuroorsig van perspektiewe op welwees in Grabouw bestaan. Die empiriese navorsingsmetodes wat gebruik is, het etnografie in die vorm van deelnemende waarneming, asook deelnemende-aksie-navorsing in die vorm van deelnemende fotografie, behels. Die navorser het gemeenskapsgesondheidswerkers op hul daaglikse besoeke aan pasiënte vergesel. Hierdie werkers het foto's geneem van die aspekte van hul omgewing wat na hulle mening die volhoubare gemeenskaps-welstand, of die gebrek daaraan, verteenwoordig. Foto's is tydens fokusgroepbesprekings ontleed en relevante temas is daardeur geïdentifiseer. Drie betekenisse van die volhoubare gemeenskaps-welstand het tydens die ondersoek na vore gekom. Die eerste is die strukturele, regeringsverwante betekenis wat bestaan het uit gesondheidsen sosio-ekonomiese statistiek, gebaseer op die sterftesyferprofiel van die gebied. Welstand is vanuit hierdie perspektief gesien as 'n uitdaging wat deur middel van strategiese beplanning aangepak kon word. Die tweede betekenis is die gemeenskapsgebaseerde ervaring van omgewingsfaktore wat 'n uitwerking op welstand het, soos water, gemeenskapsforums en leefareas in Grabouw. Welstand is in hierdie geval ervaar as bestaande uit 'n reeks ryke en diverse faktore wat beide sosiaal en omgewingsverwant is. Die derde betekenis is waargeneem deur die identifisering van die gevalle wat die kompleksiteit van die stelsel wat bestudeer is, verteenwoordig het. In hierdie gevalle is die oënskynlike aparte entiteite van plaaslike regering, die gemeenskap, en die fisiese omgewing gesien as 'n sosio-ekologiese sisteem waarvan volhoubare gemeenskaps-welstand 'n ontluikende element is. Deur hierdie gevalle is daar aangetoon dat dit belangrik is om die gehalte van die verhoudings binne die stelsel te bestuur en om die outonomie van die mense wat binne die stelsel werk te ondersteun. Ten slotte is die potensiaal van gemeenskapsgesondheidswerkers om as agente van die volhoubare gemeenskaps-welstand op te tree, uitgelig.

Thesis (MPA)--Stellenbosch University, 2012. / ENGLISH ABSTRACT: A high employee turnover rate, where talented employees leave the institution to join other legislatures and government departments, has been experienced by the Language Services Section (LSS) of Parliament SA which is part of the Legislative and Oversight Division (LOD). This thesis evaluates why talented employees leave the LSS and explores possible retention strategies to retain talented employees. This was firstly done by reviewing literature on the concept of employee turnover. Secondly, the study evaluated possible factors that impact on employee turnover. Thirdly, the legislative environment of employee turnover within the South African context was discussed. Furthermore, the causes of employee turnover in the LSS of Parliament SA were assessed. Lastly, recommendations were made on how to retain employees in the LSS of Parliament South Africa. The research design used to conduct the study is a qualitative case study. Unstructured interviews, a survey questionnaire and documentation were used for this study. Deductions were made by comparing the theory from the literature review with the practice in LSS in order to gain a better understanding of why talented employees leave the institution and what retention strategies can be implemented to retain them. This study presents various reasons why employees are leaving the institution. These reasons include non-competitive salaries, ineffective recruitment and selection processes, inadequate training, a lack of career pathing and the fact that many language practitioners (LPs) reside in provinces other than the Western Cape. Many of these reasons were identified previously through an LOD Retention Strategy Project but strategies to address problems were not implemented due to the lack of a people-centred approach to talent management. Recommendations were made that retention strategies should be implemented and that more emphasis should be placed on human resources and the development of people in order to reach the core objectives of parliament through happy and well-developed employees. / AFRIKAANSE OPSOMMING: ’n Hoë omsetkoers van werknemers waar talentvolle werknemers die instelling verlaat om by ander wetgewers en staatsdepartemente aan te sluit, is deur die Afdeling Taaldienste van die Parlement van Suid-Afrika, wat deel vorm van die Wetgewing en Oorsig Afdeling, ervaar. Hierdie tesis evalueer die redes waarom talentvolle werknemers die Afdeling Taaldienste verlaat en verken moontlike retensiestrategieë om talentvolle werknemers te behou. Eerstens is literatuur oor die konsep van werknemersomset hersien. Tweedens het die studie moontlike faktore wat werknemersomset beïnvloed, evalueer. Derdens is die wetgewende omgewing van werknemersomset binne die Suid-Afrikaanse konteks, bespreek. Verder was die oorsake van werknemersomset binne die Afdeling Taaldienste van Suid-Afrika, geassesseer. Laastens is aanbevelings gemaak oor hoe om werknemers in die Afdeling Taaldienste van die Parlement van Suid-Afrika te behou. Die navorsingsontwerp wat vir die uitvoer van die ondersoek gebruik is, is ’n kwalitatiewe gevallestudie. Ongestruktureerde onderhoude, ’n opnamevraelys en dokumentasie is vir die studie gebruik. Afleidings is gemaak deur die teorie van die literatuuroorsig met die praktyk in die Afdeling Taaldienste van die Parlement van Suid-Afrika te vergelyk om ’n beter begrip te kry van waarom talentvolle werknemers die instelling verlaat en watter retensiestrategieë in werking gestel kan word om hulle te behou. Die studie verskaf verskeie redes waarom werknemers die instelling verlaat. Hierdie redes sluit in nie-mededingende salarisse, ondoeltreffende werwings- en seleksiesprosesse, onvoldoende opleiding, ’n gebrek aan loopbaanbeplanning en die feit dat talle taalpraktisyns in ander provinsies as die Wes-Kaap woon. Baie van hierdie redes is voorheen deur ’n Wetgewing en Oorsig Afdeling Retensiestrategieprojek geïdentifiseer, maar strategieë om die probleme aan te spreek is nie geïmplementeer nie as gevolg van die gebrek aan ’n mens-gesentreerde benadering tot talentbestuur. Aanbevelings is gemaak dat die retensiestrategieë geïmplementeer word en ’n groter klem op menslike hulpbronne en die ontwikkeling van mense geplaas word sodat die kerndoelwitte van die Parlement deur gelukkige en goedontwikkelde mense behaal kan word.

Thesis (MPhil)--Stellenbosch University, 2012. / ENGLISH ABSTRACT: The study represents an analysis of the role of civil society organisations/non‐governmental organisations (CSOs/NGOs) in building human capabilities through knowledge construction. It assesses the effectiveness of community publishing in building human capabilities under challenges they face in the environment they are operating in. The complex environment CSOs/NGOs are operating in is dealt with. It will be demonstrated that CSOs/NGOs give marginalised communities, especially women, children and the disabled, a platform where they can organise themselves and give them an opportunity to influence policy and development of their community. Community development has many interpretations. This study focuses on communities as central agents responsible for their own development. When communities participate in their own development, they are engaging in an educational process which is both formal and informal in nature. The education process helps them to understand their situations better. This type of education called ‘popular education’, is based on the belief that people involved in the process have important knowledge that they have acquired from their experiences in life and the education they receive mainly consists of dialogue between different knowledge sets that they possess. In the process, when people participate actively in the development of their communities, a sense of ownership is developed. For the purpose of designing the study, observation of the direct involvement of staff from local government, Africa Community Publishing Development Trust and partner organisations as well as working with communities from Shamva, Umzingwane and Buhera provided the basis. It is noted that party politics affects the development of a CSO/NGO sector that is capable of building human capabilities. It is, therefore, clear that government should create an enabling environment that is free from violence and rule of law should be respected as this helps CSOs/ NGOs to implement capability building programmes conducive for all communities to participate in the development of their areas. / AFRIKAANSE OPSOMMING: Die studie ontleed die rol van burgerlike organisasies/nie‐regeringsorganisasies (BOs/NRO's) in die bou van menslike vermoëns deur middel van kennis konstruksie. Die studie beoordeel die effektiwiteit van die gemeenskap uitgewery in die bou van die menslike vermoëns en die uitdagings wat hulle in die gesig staar in die omgewing waar hulle hul bevind. Die komplekse omgewing waarin BOs / NRO’s hul bevind word inmiddels behandel. BOs/NRO's gee gemarginaliseerde gemeenskappe veral vroue, kinders en gestremdes 'n platform waar hulle hul self kan organiseer en gee hulle ' n geleentheid om beleid te beïnvloed en hul gemeenskap te ontwikkel. Ontwikkeling van die gemeenskap het baie interpretasies. Die studie fokus op die gemeenskappe as sentrale agente wat verantwoordelik is vir hul eie ontwikkeling. Wanneer gemeenskappe betrokke is in hul eie ontwikkelings proses, neem hulled deel aan ’ n opvoedkundige proses wat van nature beide formeel en informeel is. Die opvoedkundige proses help hulle om hul situasies beter te verstaan. Hierdie tipe van Onderwys genaamd "gewilde onderwys", is gebaseer op die oortuiging dat mense wat betrokke is in ‘n proses belangrike kennis besit as gevolg van persoonlike lewenservaringe, die opvoeding wat hulle ontvang bestaan hoofsaaklik uit dialoog tussen die verskillende kennis stel dat hulle besit. Wanneer mense aktief deelneem in die ontwikkeling van hul gemeenskappe, word 'n gevoel van eienaarskap ontwikkel. In terme van die ontwikkeling van die studie het die direkte betrokkenheid van die personeel van plaaslike regering, ACPDT en vennoot organisasies asook die werk met die gemeenskappe van Shamva, Umzingwane en Buhera die basis gevorm van die studie. Politieke partye beinvloed die ontwikkeling van die BO/NRO‐sektor en dit stel hulle in staat om menslike vermoëns op te bou. Die regering moet 'n instaatstellende omgewing skep wat vry is van geweld en waar die oppergesag van die reg gerespekteer word. Dit sal BO’s/NRO's help om vermoëns bouende programme te implementeer wat gemeenskappe die geleentheid sal gee om deel te hê aan die ontwikkeling van hul gemeenskap.

Thesis (MPhil)--Stellenbosch University, 2012. / ENGLISH ABSTRACT: Organisations are beginning to take responsibility for the impacts made by their operations/activities on the environment. The sustainability of organisations can not only be measured by their economic performance, but also by their social and environmental performance. Good governance as recommended in the King III report (Institute of directors in South Africa, 2009) requires reporting to be integrated with the organisation’s social and environmental performance. Organisations inevitably use natural resources and generate waste. Agenda 21 states that organisations should use natural resources efficiently (UNCED, 1992). The challenge according to UNDP (1998:1) is not to stop growth, but to “change the patterns of consumption and production, using new technologies to achieve greater efficiency and reduce waste and pollution”. Waste management is not only an internal concern for the Council for Scientific and Industrial Research (CSIR), but also for the national and international institutions. In South Africa, waste management previously only involved the disposal of waste aspects of it; leaving out important components of waste management such as its treatment and the principles of waste reduction, reuse and recycling. South Africa has in the past ten years changed and has instead developed sustainability plans. For example, The Polokwane Declaration on waste management outlines what the government, civil society and the business community will do to ensure the reduction of waste generation and disposal (South Africa, 2001). The National Environmental Management: Waste Act (Act 59 of 2008) states that waste must be reduced, reused, recycled and treated before it is disposed. To this effect, South African municipalities are trying to identify ways to ensure that residents and industry adhere to these requirements. The CSIR is a scientific and technological research, development and implementation organisation which has a long-standing commitment to environmental protection. It has been accredited for adherence with ISO14001 Environmental Management System requirements for over ten years. Development of the Zero-Waste to Landfill Framework builds on the strengths of the organisation’s Environmental Management System and enhances sustainable practices throughout the organisation; and also responds to national imperatives such as the Polokwane Declaration. Typical waste streams generated at the CSIR sites include general business waste (paper, cans, plastics, glass etc), general industrial waste (oils, greases, metals, plastics etc), and hazardous waste (chemical, laboratory, bio hazardous). The Zero-Waste to Landfill Framework assists, and gives guidance to the organisation in order to achieve Zero-Waste to Landfill. It informs the CSIR in planning for initiatives and systems that need to be in place in order to achieve the Zero-Waste to Landfill goal. The framework is developed to provide sustainable solutions for waste management which result in economic, social and environmental benefits for an organisation such as the CSIR. This research was done to look into the factors that ensure that an effective waste minimisation process and programme is implemented at the CSIR, and the recommendations are that; a) The CSIR participates in sustainability reporting. b) The CSIR implements green procurement. c) The CSIR explores different innovative methods, technologies and materials that can be used to minimise waste. d) The CSIR runs intensive awareness raising campaigns. / AFRIKAANSE OPSOMMING: Dit blyk dat sekere Suid-Afrikaanse organisasies uiteindelik besig is om verantwoordelikheid te neem ten opsigte van die impak wat hul produksieprosesse op die omgewing het. Die volhoubaarheid van organisasies word nie net deur ekonomies uitsette gemeet nie, maar sluit ook die monitoring van organisatories-ekonomiese in. Effektiewe bestuur soos aanbeveel deur die King III verslag (Institute of directors in South Africa, 2009) vereis dat organisatoriese rapportering sosiale en omgewingsuitsette insluit. Dit is onafwendbaar dat organisasies natuurlike bronne sal gebruik en afval daardeur genereer. Agenda 21 (UNCED, 1992) vereis egter dat organisasies natuurlike hulpbronne op ‘n effektiewe en verantwoordelike manier sal gebruik. Volgens die UNDP (1998:1) is die uitdaging aan organisasies nie om vooruitgang te stuit nie, maar “to change the patterns of consumption and production, using new technologies to achieve greater efficiency and reduce waste and pollution”. Effektiewe afvalbestuur is nie net van toepassing op die “Council of Scientific and Industrial Research (CSIR) nie, maar geld ook vir ander nasionale organisasies. In die verlede was afvalbestuurmetodes in Suid-Afrika hoofsaaklik gemik op die wegdoening van afval, terwyl metodes soos hergebruik, afvalvermindering en herwinning nie eers oorweeg is nie. Suid-Afrika het gedurende die afgelope tien jaar vooruitgang gemaak op hierdie terrein deur planne te ontwikkel wat volhoubaarheid sal bewerkstellig, byvoorbeeld the Polokwane Verklaring insake Afvalbestuur wat bepaal watter metodes die regering, gemeenskap en besigheidsgemeenskap sal implementeer om die vermindering en wegdoening van vaste afval te verseker. Die “National Environmental Management Waste Act” van 2008 vereis dat metodes vir die vermindering, hergebruik en herwinning oorweeg moet word alvorens blote wegdoening plaasvind. Die munisipaliteite in Suid-Afrika is tans besig om maniere te identifiseer wat sal verseker dat inwoners en industrieë hierdie vereistes nakom. The CSIR is gemik op tegnologiese navorsing, ontwikkeling en implementering en het ‘n langtermyn verbintenis om die omgewing te beskerm. Dit het die afgelope tien jaar die ISO 14 001 akkreditasie bekom en behou. Die ontwikkeling van die “Zero-waste to landfill”-Beleid bou op die positiewe aspek van die Organisasie se omgewingsbestuursisteem en bevorder volhoubare praktyke regdeur die Organisasie. Die Beleid spreek ook tot nasionale imperatiewe soos die Polokwane Verklaring. Die CSIR genereer afvalstrome ten opsigte van algemene kantoorafval (papier, blikkies, plastiek, glas, ens.), industriele afval (olie, ghries, metale, plastiek, ens.), sowel as gevaarlike afvalstowwe afkomstig van laboratoriums wat chemikalieë en biologies-gevaarlike materiaal insluit. Die “Zero-waste to Landfill”-Beleid fasiliteer en gee gestalte aan die Organisasie om hierdie doelwitte in die praktyk te bereik deur die ontwikkeling van inisiatiewe en sisteme. Die Beleid is ontwikkel met die doel om volhoubare oplossings te verskaf aan ‘n Organisasie soos die CSIR wat uiteindelik ekonomiese, sosiale en omgewingsvoordele sal inhou. Hierdie navorsing is gedoen om faktore wat die suksesvolle implementering van effektiewe afvalverminderings prosesse en programme by die CSIR beinvloed te ondersoek. Die aanbevelings sluit die volgende in: a) Die CSIR moet betrokke wees by volhoubare rapporteringsmetodes. b) Die CSIR moet aankoopmetodes implementeer wat volhoubaarheid ondersteun. c) Die CSIR moet verskeie innoverende metodes, tegnologie en materiale ondersoek wat gebruik kan word om die generering van afval te minimaliseer. d) Die CSIR moet intensiewe bewusmakingsveldtogte van stapel stuur.

Thesis (MPhil)--Stellenbosch University, 2012. / ENGLISH ABSTRACT: An alternative measure of progress to GDP was evaluated in the Bakgatla-Ba-Kgafela tribe (in total N = 119) using subjective wellbeing or happiness. The major dimensions of happiness were assumed to be physical, mental, social, spiritual, educational, environmental, occupational, and financial wellbeing or income and governance. Amongst the Bakgatla, correlation testing identified two clusters or core sub-sets of relationships, based on the strength of relationships, which appear to work in parallel to one another, with divergent outcomes of either increased happiness or income. The first cluster is related to traditional economic rationality and consists of Education Level, Income and Employment Security. The second cluster, more closely related to principles of sustainable development, consists of Social Wellbeing, Environmental Wellbeing and Happiness. An insignificant correlation between Income and Happiness exists. A multiple regression analysis was conducted with Happiness as the dependent variable and the major wellbeing dimensions as the independent variables (R² = .286). Statistically significant Standardized Beta’s calculated in the regression analysis are Social wellbeing (0.464), Educational level (-0.226), Governance (0.205) and Physical wellbeing (0.194). Although a cause-and-effect relationship can’t be assumed, the supposition is that ceteris paribus: • Happy people tend to have higher levels of social wellbeing or social capital; • The more educated people are, the less happy they are; • The more trust people have in public institutions and the state, the happier they are; and • Happy people tend to be healthier. Therefore, holding all other explanatory variables constant, it can be assumed that income has no bearing on subjective wellbeing. Therefore we reject the Null Hypothesis that the Bakgatla’s progress is purely determined by their annual per capita income. The relationship between income and subjective wellbeing for the Bakgatla follows global patterns - an initial increase in happiness as income increases is pronounced but ‘flattens’ somewhat as a higher level of income is reached and diminishes as very high levels of income are achieved. The critical turning point where income has a diminishing rate of return on satisfaction is around R20 000 per annum per person. This corroborates the human needs theories which proposes that a hierarchy of needs for human beings exist and until the basic needs are met, higher needs cannot be met. The present findings have implications for the Bakgatla: in order to increase happiness and promote development, the Bakgatla should focus on four key aspects: meeting basic needs; increasing social capital; increasing trust in the Tribal Authorities; and improving physical health. In addition, education and environmental wellbeing should also be focal points but changes need to be made to the education curriculum so that there is a strong focus on sustainable development. An important policy implication that the Bakgatla need to consider, is balancing the needs of the current generation with the needs of future generations. Economic growth or income may bring a certain amount of happiness; environmental destruction, crime and human health implications may outweigh these benefits and happiness in both the current and future generations. / AFRIKAANSE OPSOMMING: In hierdie studie is subjektiewe welstand of geluk as alternatief vir bruto binnelandse produk (BBP) as vooruitgangsmaatstaf by die Bakgatla-Ba-Kgafela-stam (altesaam N = 119) ondersoek. Die veronderstelde hoofaspekte van geluk wat in die studie getoets is, is fisiese welstand, geesteswelstand, maatskaplike welstand, spirituele welstand, opvoedkundige welstand, omgewingswelstand, beroepswelstand, finansiële welstand of inkomste, en bestuur. Korrelasietoetse onder die Bakgatla het twee beduidende groepe of kernsubstelle verwantskappe uitgewys, welke groepe oënskynlik gelyklopend funksioneer, met uiteenlopende dog nieverwante uitkomste van hetsy verhoogde geluk of verhoogde inkomste. Die eerste groep hou verband met tradisionele ekonomiese rasionaliteit, en bestaan uit onderrigvlak, inkomste en werksekerheid. Die tweede groep, wat eerder met beginsels van volhoubare ontwikkeling saamhang, bestaan uit maatskaplike welstand, omgewingswelstand en geluk. Die studie toon onbeduidende verband tussen inkomste en geluk. Meervoudige regressieontleding is met geluk as afhanklike veranderlike en die hoofwelstandsaspekte as onafhanklike veranderlikes uitgevoer (R² = 0,286). Statisties beduidende gestandaardiseerde betakoëffisiënte wat in die regressieontleding bereken is, is maatskaplike welstand (0,464), opvoedingsvlak (-0,226), bestuur (0,205) en fisiese welstand (0,194). Hoewel oorsaak-en-gevolg-verwantskap nie aanvaar kan word nie, word daar vermoed dat, met alle ander faktore gelyk: • gelukkige mense geneig is om hoër vlakke van maatskaplike welstand of maatskaplike kapitaal te geniet; • hoe meer opgevoed mense is, hoe ongelukkiger is hulle; • hoe meer vertroue mense in openbare instellings en die staat het, hoe gelukkiger is hulle; en • gelukkige mense geneig is om gesonder te wees. Indien alle ander verklarende veranderlikes konstant gehou word, word daar dus aanvaar dat inkomste geen verband met subjektiewe welstand toon nie. Daarom word die nulhipotese dat die Bakgatla se vooruitgang alleenlik deur hul jaarlikse inkomste per capita bepaal word, verwerp. Die verwantskap tussen inkomste en subjektiewe welstand vir die Bakgatla volg internasionale patrone: Aanvanklik neem geluk duidelik toe namate inkomste verhoog, plat dan effens af namate hoër inkomstevlak bereik word, en verminder aansienlik wanneer baie hoë inkomstevlakke bereik word. Die kritiese draaipunt waar inkomste verlaagde opbrengskoers op tevredenheid toon, is sowat R20 000 per jaar per persoon. Dít staaf die menslikebehoefte-teorie wat aan die hand doen dat mense oor hiërargie van behoeftes beskik en dat daar eers in basiese behoeftes voorsien moet word voordat behoeftes hoër op in die hiërargie aan die beurt kan kom. Hierdie bevindinge het bepaalde implikasies vir die Bakgatla: Ten einde geluk te verhoog en ontwikkeling aan te moedig, behoort die Bakgatla op vier kernaspekte te konsentreer, naamlik voorsiening in basiese behoeftes, die vermeerdering van maatskaplike kapitaal, die verhoging van vertroue in die stamowerhede, en verbetering van liggaamlike gesondheid. Voorts behoort opvoedkundige en omgewingswelstand ook fokuspunte te wees, maar moet die onderrigkurrikulum aangepas word om sterker klem op volhoubare ontwikkeling te plaas. Belangrike beleidsimplikasie wat die Bakgatla moet oorweeg, is om ewewig te vind tussen die behoeftes van die huidige geslag en die behoeftes van toekomstige geslagte. Ekonomiese groei of inkomste kan inderdaad sekere hoeveelheid geluk skep. Tog kan omgewingsvernietiging, misdaad en swak menslike gesondheid hierdie voordele en geluk in sowel die huidige as toekomstige geslagte oorskadu. Bykomende navorsing word vir die toekoms aanbeveel.

Thesis (MPhil)--Stellenbosch University, 2012. / ENGLISH ABSTRACT: Sustainable rural development is currently one of the priority items for the South African government. Agricultural advancement, high rates of unemployment, widespread poverty, a lack of access to employment opportunities, transport, education and other services, skewed land ownership patterns that are partly due to Apartheid policies, a lack of access to land and numerous social and health‐related issues are just some of the problems that rural communities are currently faced with. This study focuses mainly on the spatial planning aspects of rural development and it explores the possibilities of adaptating strategies from the New Urbanism and New Ruralism movements, together with a number of tools typically associated with sustainable rural development, for use in the South African context. Through the study of available literature on the subject, personal interviews and practical experience, a range of strategies have been investigated and a selected number have been identified that may be applicable to the local context. A number of case studies are assessed, which include a new model being implemented at Crossways Farm Village in the Eastern Cape which combines elements from the above‐mentioned approaches. From some of the results achieved to date it seems that the implementation of these particular spatial planning models, combined with models like the biosphere concept that focuses on biodiversity, together with a range of additional socio‐economic strategies, may contribute to the promotion of sustainable rural development in South Africa. It is hoped that this study shows the potential and challenges of these spatial planning models as a tool for sustainable rural development, and that it may lead to further study on the subject. / AFRIKAANSE OPSOMMING: Volhoubare landelike ontwikkeling is tans een van die prioriteitsitems vir die Suid‐ Afrikaanse regering. Landboukundige vooruitgang, hoë vlakke van werkloosheid, wyd verspreide armoede, ‘n tekort aan toegang tot werksgeleenthede, vervoer, onderwys en ander dienste, verwronge patrone van grondbesit wat deels toegeskryf kan word aan Apartheidsbeleide, ‘n tekort aan toegang tot grond en talle sosiale‐ en gesondheidskwessies is net ‘n paar van die probleme waarmee landelike gemeenskappe tans gekonfronteer is. Hierdie studie fokus hoofsaaklik op die ruimtelike beplanningsaspekte van landelike ontwikkeling en dit ondersoek die moontlikhede om strategië van die New Urbanism en New Ruralism bewegings, tesame met ‘n aantal werktuie wat tipies met volhoubare landelike ontwikkeling geassosieër word, te gebruik in die Suid‐Afrikaanse konteks. Deur die studie van die beskikbare literatuur oor die onderwerp, persoonlike onderhoude en praktiese ondervinding, word ‘n reeks strategië ondersoek en ‘n uitgekose aantal word geidentifiseer wat moontlik van toepassing kan wees op die plaaslike konteks. Daar word verwys na ‘n aantal gevallestudies, wat ook ‘n nuwe model insluit wat tans op Crossways Farm Village in die Oos‐Kaap geimplementeer word, wat elemente van die bogenoemde benaderings kombineer. Van sommige van die resultate wat tot op hede verkry is, blyk dit dat die implementering van hierdie spesifieke ruimtelike beplanningsmodelle, gekombineer met modelle soos die biosfeer konsep wat fokus op biodiversiteit, tesame met ‘n reeks addisionele sosioekonomiese strategië, moontlik mag bydra tot die bevordering van volhoubare landelike ontwikkeling in Suid‐Afrika. Daar word gehoop dat hierdie studie die potensiaal en die uitdagings wys van hierdie ruimtelike beplanningsmodelle as ‘n werktuig vir volhoubare landelike ontwikkeling en dat dit mag lei tot verdere studie oor die onderwerp.

Thesis (MPA)--Stellenbosch University, 2012. / ENGLISH ABSTRACT: The scarce skills phenomenon has become a cause for concern and priority for both public and private sectors as discussed in various research studies. Both these sectors have a quest to retain these scarce skills by making use of their limited resources. In the light of the above context, this study focuses on the analysis of the retention of scarce skills within the City of Cape Town Municipality, with the primary objective of ascertaining the effectiveness of its retention strategy on retaining civil engineers. For purposes of this research, a case study design was used to answer the study question. The sample consisted of 30 percent of the present and past civil engineers, from junior to senior levels. This sample also included employees from the human resource department of the municipality. Content analysis was used to analyse data which was gathered through focus groups, exit and personal interviews. The literature investigation explored reasons why employees were leaving their organisations. The study further traced various thoughts and debates related to challenges and strategies associated with scarce skills retention. From the literature review it became evident that although the retention approaches and strategies vary from one organisation to another, they share common traits. However there is no one cap fits all. Results indicate that the majority of respondents expressed satisfaction about all pre-determined themes of the study. These themes were based on aspects related to remuneration and benefits, job satisfaction and working conditions, climate and culture, leadership and career development. Areas of dissatisfaction were raised under common themes which emerged during the study. These themes included, amongst others, outsourcing of major projects, bureaucracy, political environment and human resource policies and procedures. Based on the findings of the study, the research concludes with recommendations applicable to the municipality and also provides those relevant for further study. Due to the technical composition of the sample, the results of the study cannot be inferred to all occupational groups within the organisation. / AFRIKAANSE OPSOMMING: Die skaarsheid van vaardighede het „n kommerwekkende verskynsel geword vir private en publieke sektore. Dit is die taak van albei sektore om skaars vaardighede te behou, deur gebruik te maak van hul beperkte bronne. In die lig van bostaande stellings, fokus hierdie studie op die analise van skaars vaardighede binne die Kaapstadse Munisipaliteit, met die primêre doel om die effektiwiteit van sy behoudstrategie vir die behoud van siviele ingenieurs te bepaal. „n Gevallestudie-ontwerp was gebruik vir hierdie ondersoek, om die studievraagstuk te beantwoord. Die ondersoekgroep het bestaan uit „n samestelling van 30 persent van huidige en voormalige siviele ingenieurs, vanaf junior tot senior vlakke. Die ondersoekgroep het ook werkers binne die departement van personeelbestuur in die munisipaliteit ingesluit. Inhoudsanalise was gebruik om data te analiseer wat deur fokusgroepe, uitgang en persoonlike onderhoude ingesamel is. Die literêre ondersoek het die redes waarom werkers hul organisasies verlaat, verken. Die studie weerspieël verder denke wat verband hou met die uitdagings en strategieë wat met die behoud van skaars vaardighede geassosieer word. Die literêre ondersoek het bewys dat behoudstrategieë onderling eienskappe deel, alhoewel die strategieë van een organisasie van diè van „n ander in geheel verskil. Daar is egter geen jas wat by almal pas nie. Resultate toon dat die meerderheid van respondente tevredenheid toon met alle voorafbepaalde studietemas. Hierdie temas is gebaseer op aspekte wat verband hou met besoldiging en voordele, werktevredenheid en werksomstandighede, klimaat en kultuur, leierskap en beroepsontwikkeling. Areas van ontevredenheid is geïdentifiseer onder algemene temas wat tydens die studie opgekom het. Hierdie temas sluit in, onder andere, eksterne bronontginning vir groot projekte, burokrasie, politieke konteks, asook beleid en prosedures van menslike hulpbronne. Ter afsluiting: voorstelle word gemaak wat gebaseer is op die resultate van die ondersoek, wat van toepassing is op die munisipaliteit en voorsien dit wat relevant is vir verdere studie. Die resultate van die ondersoek kan nie op alle werksgroepe binne die organisasie van toepassing wees nie, weens die tegniese samestalling van die ondersoekgroep.

Thesis (MPA (Public Management and Planning))--University of Stellenbosch, 2010. / ENGLISH ABSTRACT: Swartland Municipality is situated in the West Coast of the Western Cape Province as one of the thirty municipalities in the province. Swartland Municipality, like other municipalities, is faced with socio-economic challenges such as crime, unemployment and low levels of education. although the unemployment rate is not so high when compared with some of the municipalities in the province, Swartland amongst other challenges is faced with the problem of access to tertiary education. As a result the agricultural sector dominates as the main economic activity. As part of the effort to address some of its socio-economic challenges, Swartland Municipality’s Youth Development programme was established in partnership with Umsobomvu Youth Fund and named Youth Advisory Centre (YAC). It was established mainly to uplift the living conditions of youth in Swartland by assisting them with career guidance advice, CV writing, and to start own businesses. To achieve this two officials were employed, one as Career Guidance Advisor, and the other one as an Outreach Officer. These two officials had the same duties but the Outreach Officer was appointed mainly to bring services to Swartland areas which are far from where the Youth Advisory Centre is located. However, to ensure that the programme achieves its goals, programme evaluation has to be carried out. Programme evaluation assists in determining the programme’s shortcomings and the areas that need improvement. In this study programme evaluation has been carried out to determine if what is planned gets implemented, and the extent to which programme plans are achieved. In doing so, the researcher used the YAC’s plans, reports, Swartland Municipality annual reports and held semistructured interviews with two senior officials of Swartland Municipality who are involved in the YAC and with the two appointed YAC officials mentioned above. These data collection instruments provided the researcher with the information on what the YAC planned and what it achieved from July 2006 to April 2009. The researcher analysed this data and found that not all YAC plans and reports were available and some contradictions existed in targets between YAC plans, the Memorandum of Agreement (MOA) between Swartland Municipality and Umsobomvu, and Swartland Municipality’s Annual reports. Despite these findings, it was found that the YAC plans correspond with the YAC results reported; therefore the YAC has been implementing its plans. Although the YAC did not meet all of its targets, the difference between the planned outputs and achieve outputs was not big. On the basis of these findings, the researcher recommended that there should be an integrated planning process to set up YAC’s performance standards and the YAC has to improve its performance in most of its key outputs, especially in supporting the youth in business development and opportunities. / AFRIKAANSE OPSOMMING: Swartland Munisipaliteit is aan die Weskus van die Wes-Kaap Provinsie as een van die dertig munisipaliteite in die provinsie. Soos ander munisipaliteite, staar Swartland Munisipaliteit sosio-ekonomiese uitdagings soos misdaad, werkloosheid en lae vlakke van opvoeding in die gesig. Swartland staar, onder andere, die uitdaging van toegang tot tersiêre opvoeding in die gesig, alhoewel die werkloosheidsyfer nie so hoog is as dit met dié van ander munisipaliteite in die provinsie vergelyk word nie. Gebrek aan toegang tot tersiêre opvoeding veroorsaak dat die landbousektor oorheers as die hoof ekonomiese aktiwiteit wat die meeste van die mense in die Swartland gebied in diens neem. Swartland munisipaliteit se Jeugontwikkelingsprogram is in samewerking met die Umsobomvu Jeugfonds as deel van die inisiatief om van die sosio-ekonomiese uitdagings aan te spreek gestig en die Jeug Raadgewende Sentrum (JRS) het tot stand gekom. Dit is hoofsaaklike gestig om die lewensomstandighede van die jeug in Swartland te verbeter deur hulle by te staan met loopbaanvoorligting, die skryf van CV’s en om hul eie besighede op die been te bring. Twee beamptes is aangestel om hierdie doelwit te bereik, een as Loopbaan Voorligting Raadgewer en die ander as Uitreikbeampte. Hierdie twee beamptes het dieselfde pligte, maar die uitreikbeampte is hoofsaaklik aangestel om dienste wat ver vanaf die Jeug Raadgewende Sentrum geleë is, nader aan die Swartland areas te bring. ’n Evaluasie moet uitgevoer word om te verseker dat die program sy doelwitte bereik. Programevaluering het ten doel om die program se tekortkominge en die areas vir verbetering te bepaal. Programevaluasie is in hierdie studie uitgevoer om te bepaal of dit wat beplan is, geïmplementeer word, en in watter mate die program planne verwesenlik word. Die navorser het gebruik gemaak van JRS planne, verslae en Swartland Munisipaliteit se jaarverslae. Semi-gestruktureede onderhoude is met twee senior beamptes van die Swartland Munisipaliteit wat by die JRS betrokke is, en die bogenoemde aangestelde JRS beamptes gevoer. Hierdie data insameling instrumente het aan die navorser die inligting gegee oor wat die JRS beplan en wat dit vanaf July 2006 Tot April 2009 vermag het. Die navorser het hierdie data ontleed en gevind dat nie alle JRS planne en verslae beskikbaar was nie. Daar was ook teenstrydighede in doelwitte tussen JRS planne, die Oorenkoms Memorandum tussen Swartland Munisipaliteit en Umsobomvu en Swartland Munisipaliteit se Jaarverslae. Ten spyte van hierdie bevindings is daar bevind dat die JRS planne met die JRS resultate soos gerapporteer in die verslae ooreenstem, dus het die JRS hul planne geïmplementeer. Die JRS het egter nie al die doelwitte bereik nie, maar die verskil tussne die beplande en werklike uitsette was nie groot nie. In die lig van hierdie bevindings stel die navorser voor dat daar geïntegreerde beplanning moet wees om die JRS se prestasie standaarde op te trek, en die JRS moet hul prestasie in die meeste van die sleutel uitsette verbeter, veral in die ondersteuning van die jeug in besigheidsontwikkeling en geleenthede.