Measuring performance is a necessary management practice if action is to result in desired outcomes. An important objective of the New Zealand public sector reforms that started in the late 1980s, was to focus the attention of public servants on clear specified results rather than bureaucratic procedures. Based on an implicit assumption that all public sector organisations are of a production nature, the reforms promised greater efficiency within the public sector by holding managers accountable for results while providing them with greater freedom to allocate resources. Consequently, outputs became key performance measures to enhance the accountability structure and to improve efficiency of the public organizations. The development of performance measurements to date appears inadequate in that the most important component of results outcomes is overlooked from the measurement. Currently government departments in New Zealand are implementing the early stage of the Management for Outcomes initiative, with an aim of ensuring all public service departments adopt a more strategic and outcome-focused approach to management and reporting. This thesis studied the latest developments in using outputs as performance measures in two public organisations. The findings demonstrates that outputs do not indicate performance for a procedural or a coping organisation as output information may not be relevant, meaningful or useful. However the most significant risk is that just as in the past, reliance on outputs will continue to lead to the fragmentation of public services and the ineffective delivery of services that the Management for Outcomes initiative aims to overcome.

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This thesis considers the problems associated with the Australian Public Sector moving sometimes erratically towards strategic public management following substantial and wide ranging reforms over the last 20 years. In particular, this study examines public organizational planning and evaluates the extent to which private sector planning philosophies and methodologies have already and could be applied more relevantly to the public sector. The major proposition is that commercial planning methods and techniques can be used selectively to enhance agency planning and management effectiveness and efficiency. A specific application at Centrelink is considered for public service providers delivering high quality government services as part of a purchaser/provider relationship. Strategic planning and management theory and models are reviewed and a progressivestages model is developed for the APS. A range of private sector planning techniques and tools is evaluated and brief but classified case studies on major APS organizations are also presented. The thesis concludes that a dynamics capabilities approach would enable public organizations to maximize strategic management and operational effectiveness.

During the last three decades, financial reporting, performance measurement and accountability for the use of resources by the public sector have received a great deal of attention in numerous countries, especially in the developed world. This study is concerned with exploring these issues in the public sector of the United Arab Emirates (UAE) and, specifically, its central government. Following an initial introductory chapter a detailed analysis of the literature relating to financial reporting and performance measurement in the public sector is undertaken. This is then developed through a detailed study of the financial reporting and auditing requirements specified under UAE law. This analysis reveals a number of weaknesses in the system of governmental reporting adopted in the UAE. As a result of the literature survey and the findings relating to the system of financial reporting by central government practiced in the UAE two key areas are then developed through the research methodology outlined in the text. Firstly, issues relating to government financial reports are examined. These include the: importance of financial reports, frequency and purposes of using financial reports, quality of financial reports, potential ways of improving financial reports, external potential users of financial reports and, finally in this section, reasons that prevent the users from reading or using governmental financial reports in the UAE. Secondly, various issues relating to performance measurement in the public sector are also discussed. These concern: the importance of non-financial information, methods of comparison, reasons for conducting performance measurement, users of performance measurement reports, reasons that prevent government units from carrying out performance measurement, procedures undertaken by the external audit for measuring performance, the quality of audit reports, ways of improving audit reports, the external potential users of government audit reports, and the reasons that prevent the external auditor carrying out performance auditing in governmental units in the UAE. Finally appropriate conclusion on the basis of the analysis is presented.

Literature on entrepreneurship has been criticised on several grounds including a strong bias to examine masculine traits, being deeply rooted in the private sector, limited to economics, conceptualised as a specialist skill pertinent only to non-public entities, overly positivist, single causal and with a tendency to downplay the relevance of both the social and human sciences. The relatively few studies of female entrepreneurs in the public sector have been criticised on the grounds of privileging structure over agency and for ignoring new research perspectives. The literature calls for the generation of alternative viewpoints on entrepreneurship and specifically towards those that pay greater attention to the level of the individual within an institutional setting and that embraces like interaction with multiple sociological variables. To generate research outside these biases, a dynamic relational model consisting of four interactive variables (structure, agency, networks and context) was developed and then used to guide a case study on women entrepreneurs within a male dominated institution - the United Kingdom’s (UK) Armed Forces. A critical realist research methodology was used. Interviews were conducted with a stratified sample of 52 female, uniformed officers drawn from all three services (Navy, Army, Airforce). The findings revealed how women use structure, agency, networks and context to create the necessary leverage to bring about entrepreneurial institutional change based on individual goal realisation strategies. The originality of this research is threefold. Firstly, it examines female entrepreneurs in a male dominated public sector institution. Secondly, it uses a critical realist research methodology. Finally, the research develops a dynamic relational model that has wider utility. The overall net result of this research approach is to provide a richer understanding of the complex, multi-causal nature of public sector entrepreneurship that has the potential for far broader application. / © Cranfield University 2015

No / Creating an integrated social innovation concept requires connecting, engaging, and applying theories and practices into an encapsulating framework. Therefore, the exploitation of various methodologies becomes inevitable and a force in underpinning positive change. This study examines a coherent methodological framework that can be utilized toward examining social innovation in the public sector. The proposed framework provides foundations for examining social innovation leading toward empowering citizens and influence societal changes toward smart, sustainable, and inclusive growth.

<p>This thesis presents an implementation study on the handling of electronic identification in three public authorities in Sweden. Electronic identification is a complex but very topical policy domain, largely tied to the general policy aspirations of e-government development. Theories on policy action, logic of appropriateness, garbage cans, and the dialectics of institutions and technology are used. The result highlights that the policy process of electronic identification in the three studied authorities could not be adequately explained from a traditional policy-implementation dichotomy. The action imperative to develop e-services is very strong and explains why and how electronic identification has been developed within the three authorities. The three authorities have very different institutional capacity to implement e-services with electronic identification. The available technology on electronic identification is inscribed with certain logics of appropriateness, that doesn’t sit equally easy with the administrative logics of appropriateness in all three authorities.</p>

This thesis presents an implementation study on the handling of electronic identification in three public authorities in Sweden. Electronic identification is a complex but very topical policy domain, largely tied to the general policy aspirations of e-government development. Theories on policy action, logic of appropriateness, garbage cans, and the dialectics of institutions and technology are used. The result highlights that the policy process of electronic identification in the three studied authorities could not be adequately explained from a traditional policy-implementation dichotomy. The action imperative to develop e-services is very strong and explains why and how electronic identification has been developed within the three authorities. The three authorities have very different institutional capacity to implement e-services with electronic identification. The available technology on electronic identification is inscribed with certain logics of appropriateness, that doesn’t sit equally easy with the administrative logics of appropriateness in all three authorities.

As the public sector continues to face competitive challenges from the general public, the need for better service delivery and increased productivity has become extremely important. The increased need for optimum service delivery in public sector institutions like the Ministry for Home Affairs has had significant impact on its operations. However, little is known about the challenges faced by the Ministry for Home Affairs regarding the causes of the inefficiency. A range of organizational factors can affect the nature, effectiveness, excellence and novelty of service provision to members of the public.

The aspect of relationships has been underlined to be of substantial significant within B2B contexts, particularly within consultancy, all alongside the importance of trust within the clientsupplier interaction. An element that has been claimed to derive directly from the client-supplier experience and voiced to be of key in order to reach success. It has been stated that the behaviour of consultants can be generalized to the corporate brand, individual demeanours and actions declared to be of essential influence of affecting customer perception of the company and its brand. It has been remarked that, “employees are the public face of the organization, and their performance affects customers' interpretation of the brand”. Public procurement has been described as a process for the purchase of goods and services made by the public sector, procurements regulated by LOU, i.e. special laws and regulations. All member states of the European Union are subjective to procurement directives, injunctions regulating each procurement. In service marketing, traditionally, clients have relied on long-term relationships or been guided by recommendations from external parties when selecting supplier. Public procurement regulations have enclosed such use of informal selection bases, whereas instead requirements for supplier are obliged to be based on objective criteria and non-personal sources. The restriction of non personal-relationships between client and supplier derived the problem question of potential consequences the regulation might bear. Thereupon, the purpose of this study was to examine the corporate brand image of a knowledge- intensive service firm operating within the public sector. The empirical findings for this study were collected through semi-structured interviews with 5 Swedish customers of Ecenea Väst, a consultancy firm operating within the public sector. The role of the theory were of abductive view, were theory was developed, refined and adjusted throughout the process. The findings of the interviews where analysed using a content analysis approach. The empirical investigation of this study confirms previous studies arguing for the importance of relationship and trust within service marketing, particularly consultancy. It also concluded that it is the behavior of the consultants that influence the client's perception of the company’s image and brand.