Sustainable development (SD) is a pressing global issue that is becoming increasingly prominent on clients and governing bodies agendas. In order to survive, organisations are seeking ways to negate their detrimental environmental impacts. This is no easy feat: SD is both complex and dynamic. To be successful, organisations need to leverage and expand their most valuable asset – knowledge. Civil engineering plays a significant role in SD – it shapes our environment and governs our interaction with it. However, extant research asserts that civil engineering related disciplines have been slow to adopt SD oriented practices; a possible result of their complex and fragmented organisational environments. The literature suggests that effective knowledge sharing (KS) can overcome these barriers, thus driving enhanced SD performance. Consequently, this research aims to investigate how the civil engineering sector can improve its intra-organisational sharing of SD knowledge, using an international civil engineering consultancy as an exemplar. Whilst there has been much research surrounding KS and SD there has been limited research that has investigated KS for SD, thus this thesis contributes to this limited body of knowledge. Mixed-method research was used to address the abovementioned aim. An increasingly popular approach, it is widely believed to generate greater value through complementary integration of quantitative and qualitative research paradigms. This approach lends itself also to the ethnographic inclinations of the reported research: the author was embedded within the case organisation, and sought a rich and reliable understanding of the study phenomena. An initial set of semi-structured interviews suggested that the case organisation’s members exhibit positive attitudes towards KS and SD, yet are often constrained by a number of common KS barriers, namely: a lack of organisation slack (i.e. time); a silo mentality; and poor SD ICT systems. These socio-cultural and technical barriers were subsequently investigated and contested using social network analysis techniques and an intranet acceptance model. A number of observations are made on the relationships between the findings from the research activities. It is believed the organisation often exhibits a reactive approach to KS for SD, which is deemed undesirable. This signals the need for greater senior management support to cultivate a culture where KS for SD is the norm and is integrated with work practices. A series of recommendations are provided to help the case organisation understand how such change could be cultivated. Several implications follow from this work. The mixed-method approach revealed a number of contradictions between the findings of each research activity. It is therefore postulated that mixed-method designs can provide a richer understanding, thus reducing misconceptions of KS phenomena. Following from this, the research contends that it may be too easy for researchers to identify with ubiquitous KS barriers as the reported research suggests that these may be perceived rather than actual. The research also reinforces the need for senior management support. These individuals govern the systems in which organisational members operate and thus have the ability to enhance KS for SD. Finally, the research demonstrates that SD ICT systems have little impact unless they are embedded in receptive contexts. Thus, an action research approach to KS system development is advocated to ensure systems are shaped to meet user expectations and drive desired KS behaviours. This research is presented in five peer-reviewed articles.

Computer-based information systems (IS) play an increasingly pervasive and important role in contemporary organisations. Despite decades of continuing research and the development of an extensive prescriptive literature, IS development projects continue to be problematic, with many failing or being seriously challenged. In addition, the IS development environment has changed significantly in recent years, with rapid advances or shifts in technology, increasing devolution of IS responsibility and expenditure to user groups, high levels of packaged software acquisition and customisation, greater outsourcing of IS development, and an increasing emphasis on enterprise-wide and inter-organisational IS. In many cases these changes are interrelated and involve more flexible, ad hoc or non-traditional development approaches. Combined with the fact that at the same time IS have become increasingly sophisticated and integrated, the potential for unpredictable or unintended consequences has also increased. Together, the continued problematic nature of many IS projects and the changing IS development environment, suggest that there is an ongoing need for a fuller understanding of IS development processes and practices. Given the limitations of factor-based, prescriptive studies, an understanding of how contemporary IS development is enacted needs to be grounded in and built upon the cumulative body of research that attempts to understand the complexity and dynamic nature of IS development. Accordingly, this study uses a conceptualisation of IS development as a process in which an IS emerges from a dynamic and interactive relationship between the technology, its social and organisational context, and the negotiated actions of various individuals and groups. The thesis presents the results of an extensive empirical investigation into contemporary ARE development practices based on data collected from New Zealand. The study uses a range of research methods and ultimately develops a sociotechnical process model of IS development as situated action. Following Walsham’s (1993) emphasis on the content, context and process of IS-related organisational change, the methods used in this study are three-fold. First, an extensive literature review is undertaken to provide a comprehensive synthesis of contemporary empirical knowledge about the content of IS development. Second, a survey is used to collect contextual data about IS development and acquisition practices in New Zealand. Finally, these both support an in-depth longitudinal case study of the IS development process in an organisational setting. The literature review synthesises the results of recent empirical studies of the various influences that shape IS development, using a classificatory framework based around actors, project content, IS development processes, and context. The review shows that, while a number of traditional factors influencing IS development continue to be relevant, other factors have emerged as important as a result of changes to the IS development environment and to IS development practice. In particular, increasing recognition within the IS literature has been given to the relative importance of people and process and of the organisational and environmental context in which IS development takes place. The results of the literature review inform the design of a survey instrument intended to provide an updated assessment of IS development and acquisition practices in New Zealand organisations. A Web-based survey was administered to a sample of senior IS managers in 460 public and private sector organisations with 200 or more FTEs. Based on the 106 usable responses, the results of the survey confirm the ongoing relevance of a number of traditional factors identified in the IS literature as facilitating or inhibiting IS development. However, a number of factors were identified as emerging or increasing in relevance in light of changes in the IS development environment. While the survey provides a useful description of contemporary IS development and acquisition practice in New Zealand, it does not enable a detailed understanding of IS development in action. To address this, an IS project in a large New Zealand organisation was followed in action for over two years. The project involved the development of a sophisticated financial database model using a purchased commercial software package and external consultants. As such, it provides a useful exemplar of development in a contemporary IS environment. The case study illustrates how a seemingly small, well-defined project experienced delays and difficulties as might be expected in larger, more complex projects. It offers insights into the significance of external actors, the importance of full stakeholder participation, the influence of initial characterisations of the nature of the project, and the observance of project management processes. Consideration of the project outcome reveals its multi-dimensional, subjective and temporal nature. A process approach (Markus & Robey, 1988) is employed to structure the analysis of the case study. A combination of temporal bracketing, narrative analysis and visual representation is used to analyse the sequence of social action and organisational processes involved in the project and to develop a process explanation of how and why the particular project outcome in this case study developed over time. Underpinning and informing this analysis is the construction and utilisation of a model of IS development as a situated, sociotechnical process. Drawing on theoretical concepts from structuration theory and the sociology of technology, the model considers the situated actions and practices of various individuals and groups involved in IS development, the ways in which these are enacted within different contextual elements, and the role of existing and new technological artefacts in this process. IS development is characterised as iterative and emergent, with change occurring dynamically from a trajectory of situated interactions (in which meanings and actions are negotiated) and intended and unintended consequences. As a whole, this PhD highlights the changing nature of the IS development environment and the way a complex ensemble of ‘factors’ interact to influence IS project outcomes. Common themes emerge around the importance of people and process, and the context in which IS development takes place, while at the same time explicitly including a consideration of technology in the analysis.

<p>The basic intention of this study is founded on an ambition to make </p><p>change within the competing activity at “Svenska Brukshundklubbens Halmstadavdelning” (SBK Halmstad). This is a local association for owners of working dogs, where I am one of the members. A problem in engage a larger number of voluntarily working members in the association has been established and discussed over several years. My premier aim was to make the members award of different perspectives of the problem. This was made by a presentation of made up assertions in focus groups. The interpretations that have been made from the result of the study are influenced from my former experiences from my membership of the association. From these interpretations I have made an analysis which mainly illustrates a need of reorganizing in tasks and improved communication among groups of the members. Eventually I have framed a plan of actions, which expresses my understanding of how the problem can be solved by an increased use of competence. Since I have learned a lot from my friends in SBK Halmstad, I hope this study will be significant in the future development of this association and others.</p>

The basic intention of this study is founded on an ambition to make change within the competing activity at “Svenska Brukshundklubbens Halmstadavdelning” (SBK Halmstad). This is a local association for owners of working dogs, where I am one of the members. A problem in engage a larger number of voluntarily working members in the association has been established and discussed over several years. My premier aim was to make the members award of different perspectives of the problem. This was made by a presentation of made up assertions in focus groups. The interpretations that have been made from the result of the study are influenced from my former experiences from my membership of the association. From these interpretations I have made an analysis which mainly illustrates a need of reorganizing in tasks and improved communication among groups of the members. Eventually I have framed a plan of actions, which expresses my understanding of how the problem can be solved by an increased use of competence. Since I have learned a lot from my friends in SBK Halmstad, I hope this study will be significant in the future development of this association and others.

The aim of this study is to re-contextualize prior negotiation theory emanating from the field of communications in a unique contemporary setting. The research focuses on the Canadian residential telecommunications sector, where the dominant business model involves the use of a rather peculiar variable pricing strategy, which has compelled a proportion of consumers to adopt competitive negotiation strategies. Through a series of three focus groups, the project gleans insight into the participants’ experiences and perceptions of the telecommunications procurement process. Based on prior theoretical assumptions and on this original research, the study tests the appropriateness of descriptive phase models of negotiation in the Canadian telecommunications industry, providing a new dimension to the nascent body of academic research in this area.

The aim of this study is to re-contextualize prior negotiation theory emanating from the field of communications in a unique contemporary setting. The research focuses on the Canadian residential telecommunications sector, where the dominant business model involves the use of a rather peculiar variable pricing strategy, which has compelled a proportion of consumers to adopt competitive negotiation strategies. Through a series of three focus groups, the project gleans insight into the participants’ experiences and perceptions of the telecommunications procurement process. Based on prior theoretical assumptions and on this original research, the study tests the appropriateness of descriptive phase models of negotiation in the Canadian telecommunications industry, providing a new dimension to the nascent body of academic research in this area.

The aim of this study is to re-contextualize prior negotiation theory emanating from the field of communications in a unique contemporary setting. The research focuses on the Canadian residential telecommunications sector, where the dominant business model involves the use of a rather peculiar variable pricing strategy, which has compelled a proportion of consumers to adopt competitive negotiation strategies. Through a series of three focus groups, the project gleans insight into the participants’ experiences and perceptions of the telecommunications procurement process. Based on prior theoretical assumptions and on this original research, the study tests the appropriateness of descriptive phase models of negotiation in the Canadian telecommunications industry, providing a new dimension to the nascent body of academic research in this area.

国立情報学研究所で電子化したコンテンツを使用している。

Computer-based information systems (IS) play an increasingly pervasive and important role in contemporary organisations. Despite decades of continuing research and the development of an extensive prescriptive literature, IS development projects continue to be problematic, with many failing or being seriously challenged. In addition, the IS development environment has changed significantly in recent years, with rapid advances or shifts in technology, increasing devolution of IS responsibility and expenditure to user groups, high levels of packaged software acquisition and customisation, greater outsourcing of IS development, and an increasing emphasis on enterprise-wide and inter-organisational IS. In many cases these changes are interrelated and involve more flexible, ad hoc or non-traditional development approaches. Combined with the fact that at the same time IS have become increasingly sophisticated and integrated, the potential for unpredictable or unintended consequences has also increased. Together, the continued problematic nature of many IS projects and the changing IS development environment, suggest that there is an ongoing need for a fuller understanding of IS development processes and practices. Given the limitations of factor-based, prescriptive studies, an understanding of how contemporary IS development is enacted needs to be grounded in and built upon the cumulative body of research that attempts to understand the complexity and dynamic nature of IS development. Accordingly, this study uses a conceptualisation of IS development as a process in which an IS emerges from a dynamic and interactive relationship between the technology, its social and organisational context, and the negotiated actions of various individuals and groups. The thesis presents the results of an extensive empirical investigation into contemporary ARE development practices based on data collected from New Zealand. The study uses a range of research methods and ultimately develops a sociotechnical process model of IS development as situated action. Following Walsham’s (1993) emphasis on the content, context and process of IS-related organisational change, the methods used in this study are three-fold. First, an extensive literature review is undertaken to provide a comprehensive synthesis of contemporary empirical knowledge about the content of IS development. Second, a survey is used to collect contextual data about IS development and acquisition practices in New Zealand. Finally, these both support an in-depth longitudinal case study of the IS development process in an organisational setting. The literature review synthesises the results of recent empirical studies of the various influences that shape IS development, using a classificatory framework based around actors, project content, IS development processes, and context. The review shows that, while a number of traditional factors influencing IS development continue to be relevant, other factors have emerged as important as a result of changes to the IS development environment and to IS development practice. In particular, increasing recognition within the IS literature has been given to the relative importance of people and process and of the organisational and environmental context in which IS development takes place. The results of the literature review inform the design of a survey instrument intended to provide an updated assessment of IS development and acquisition practices in New Zealand organisations. A Web-based survey was administered to a sample of senior IS managers in 460 public and private sector organisations with 200 or more FTEs. Based on the 106 usable responses, the results of the survey confirm the ongoing relevance of a number of traditional factors identified in the IS literature as facilitating or inhibiting IS development. However, a number of factors were identified as emerging or increasing in relevance in light of changes in the IS development environment. While the survey provides a useful description of contemporary IS development and acquisition practice in New Zealand, it does not enable a detailed understanding of IS development in action. To address this, an IS project in a large New Zealand organisation was followed in action for over two years. The project involved the development of a sophisticated financial database model using a purchased commercial software package and external consultants. As such, it provides a useful exemplar of development in a contemporary IS environment. The case study illustrates how a seemingly small, well-defined project experienced delays and difficulties as might be expected in larger, more complex projects. It offers insights into the significance of external actors, the importance of full stakeholder participation, the influence of initial characterisations of the nature of the project, and the observance of project management processes. Consideration of the project outcome reveals its multi-dimensional, subjective and temporal nature. A process approach (Markus & Robey, 1988) is employed to structure the analysis of the case study. A combination of temporal bracketing, narrative analysis and visual representation is used to analyse the sequence of social action and organisational processes involved in the project and to develop a process explanation of how and why the particular project outcome in this case study developed over time. Underpinning and informing this analysis is the construction and utilisation of a model of IS development as a situated, sociotechnical process. Drawing on theoretical concepts from structuration theory and the sociology of technology, the model considers the situated actions and practices of various individuals and groups involved in IS development, the ways in which these are enacted within different contextual elements, and the role of existing and new technological artefacts in this process. IS development is characterised as iterative and emergent, with change occurring dynamically from a trajectory of situated interactions (in which meanings and actions are negotiated) and intended and unintended consequences. As a whole, this PhD highlights the changing nature of the IS development environment and the way a complex ensemble of ‘factors’ interact to influence IS project outcomes. Common themes emerge around the importance of people and process, and the context in which IS development takes place, while at the same time explicitly including a consideration of technology in the analysis.

The aim of this study is to re-contextualize prior negotiation theory emanating from the field of communications in a unique contemporary setting. The research focuses on the Canadian residential telecommunications sector, where the dominant business model involves the use of a rather peculiar variable pricing strategy, which has compelled a proportion of consumers to adopt competitive negotiation strategies. Through a series of three focus groups, the project gleans insight into the participants’ experiences and perceptions of the telecommunications procurement process. Based on prior theoretical assumptions and on this original research, the study tests the appropriateness of descriptive phase models of negotiation in the Canadian telecommunications industry, providing a new dimension to the nascent body of academic research in this area.