To improve an organizations competitive edge, leadership has adopted a conventional and organized approach known as TQM to improve the quality of its products and services. Implementation of TQM varies from one organization to another. This study determined the various impacts of leadership on TQM in the food industry in India. The continuous decrement of India's economy has led organizations to hire nonskilled people who lack the basic knowledge of the process and thus do not work efficiently and thus ensuring failure of TQM. Another problem faced was the lack of a healthy management which ensures a positive environment and boosts morale of the people. This study gave an idea about the organizational culture and characteristics, the issues it faced while implementing TQM due to lack of an effective leadership, the linkage between the leadership and TQM policies. Data was collected with the help of a questionnaire survey from the people involved in the industry and thus the results from the survey were analyzed and used to answer the research questions.

Thesis (MPA.) -- University of Limpopo, 2013 / The South African government, through the Department of Education is continually seeking means and strategies to improve the quality of education in the country. Integrated Quality Management System (IQMS) is one of the systems adopted and implemented in all public schools to improve the quality of teaching and learning in schools. IQMS, as outlined in Collective Agreement No 8 of 2003, was informed by the Employment of Educators Act 76 of 1998 and the Constitution of the Republic of South Africa. IQMS consists of three programmes which need to be in place in order to enhance and monitor performance of the education system. Developmental Appraisal’s purpose is to appraise individual educators in a transparent manner with a view to determining areas of strengths and weaknesses and to draw up programmes for individual development; Performance Measurement’s purpose is to evaluate individual educators for salary and grade progression, affirmation of appointments and rewards and incentives, and Whole School Evaluation’s purpose is to evaluate the effectiveness of a school. The research focused on how IQMS is implemented in Mopani District secondary schools, in Limpopo Province, South Africa. Qualitative research methodology was used. Results indicated that some structures and individuals know their roles and responsibilities in IQMS implementation; however, they admit to encountering challenges in implementing it. Educators and structures generally perceive IQMS positively and believe that educator performance may improve if the challenges encountered are addressed by the Department of Education. Recommendations were also advanced on how to make IQMS serve the purpose for which it was intended.

Magistro baigiamajame darbe nagrinėjama kokybės vadybos sistemų ir marketingo sąveika modernius veiklos metodus besirenkančiose ir į vertės kūrimą vartotojams besiorientuojančiose įmonėse. Didelis dėmesys skiriamas paieškai kategorijų ir indikatorių, įrodančių šių, savo vertybėmis panašių verslo filosofijų, įtaką viena kitai. Darbą sudaro teorinė ir praktinė dalys. Teorinėje dalyje, remiantis atlikta naujausios mokslinės literatūros, mokslinių publikacijų, kokybės vadybos standartų analize, pateikiamas kokybės vadybos sistemų ir marketingo sąveikos aiškinimas teoriniame lygmenyje, nemažai dėmesio skiriama kokybės vadybos ir marketingo, kaip atskirų verslo filosofijų, aprašymui lyginamuoju aspektu, apibendrinta pasaulyje atliktų tyrimų ir žinomų įmonių patirtis. Praktinėje dalyje, pasitelkus atvejo studijos bei tradicinės apklausos metodus, pateikiami Šiaulių regiono verslo įmonėse atlikto tyrimo rezultatai. / The Master’s degree work is related to the interaction of the quality management systems and marketing in companies, oriented towards the creation of the value for consumers and preferring modern methods of activities. A big part of attention is given for the search of categories and indicators, which prove the inter-influence of these business philosophies, which are related to each other by their values. The work is composed from theoretical and practical parts. Theoretical part was prepared using the newest scientific literature, scientific publications, analysis of the quality management standards; the explanation of the interaction between quality management systems and marketing in theoretical level is presented, much attention is given to describing quality management and marketing, as separate business philosophies, on the comparative aspect; experience from researches, performed in the world as well as from well-known companies is summarised in the work. Practical part deals with the results of the research, performed in business companies in Šiauliai region using the methods of case analysis and traditional questionnaire.

Quality is often claimed as the 3rd dimension of any project: the success of a project depends on the management of time, cost and quality. However, quality is a much more elusive substance and its management can be problematic. This thesis examines some of the models proposed for managing quality in projects and considers their relevance via a number of case studies. The present study aims to provide a foundation from which a methodology for the management of quality in projects can be evolved. The general definition of “quality” is still discussed and its interpretation in the specific area of project management is open to debate. In this thesis it has been found useful to consider three levels of quality management in the project environment, broadly equivalent to those usually accepted in operations management: quality control, quality assurance and total quality management. Various methods of quality control have been employed in projects for many years. The emphasis of the present study is on the project management equivalents of quality assurance and total quality management and to examine whether they fulfil the true need. A major element of successful quality management is the establishing of constructive methods of feedback. Feedback is also often claimed to be a vital ingredient of successful project management: learning from past successes, and failures. A conduit to provide feedback is often problematic due to the very nature of projects and their finite lifespan. Mainstream thinking believes that standard quality systems employed in the production and operation environment can be incorporated effectively in project management thus increasing operational consistency and reducing the risk of activity or project failure. However, is the model of quality embedded in these systems relevant to projects with their characteristics of uniqueness and long time scales? Initial debate assumed that existing quality management systems would be of benefit in projects, which exhibited a lower level of uniqueness and were closer to an operations management perspective. A literature review followed to gauge the level of importance attached to quality systems and its role in the project process. This determined that there was a need to investigate what existing quality systems, contributed in a purely project environment and what impact they had on improving project success especially in regard to the uniqueness of the projects and to the size of the project organization involved. In addition, the impact an industry-standard quality system had on project organizations compared to project organizations that did not possesses any formal system. To compare and contrast the conventional approach to quality in projects, the complementary areas of systems thinking and system dynamics were explored. Examining an alternative field to quality management was beneficial in providing a different perspective on how systems can be modelled evaluated and applied to real-world applications. This part of the research contributed significantly to the formation of the ideas and opinions on the way in which the concept of quality should be promoted in project management. In particular, the identification of mental models and the use of graphical representations to describe, illustrate and model the tangible and intangible entities found in most types of system. The use of a case study methodology was seen as the most valid way of attaining a holistic view of the complete project process and exploring the salient issues surrounding quality and projects. The fieldwork carried out to facilitate this goal, comprised of a restricted number of in-depth case studies, which encapsulated complete projects. An essential part of this process was the use of participant observation and in part action research, as these approaches increased the access to the available qualitative data whilst being mutually beneficial to the research and to the organisations involved. The scope of the case studies carried out was governed by a number of constraints: • The availability of suitable projects. • The timespan of the available projects matching that of the research, consequently the projects studied are on a relatively small scale. • The organizations in which the action research process could be a valid exchange of services. • The reluctance of organizations in certain industries to allow access to data on projects in particular activities that had led to project failure. The alternative models and techniques offered by systems thinking and system dynamics were explored to see if they could deliver more insights into the diverse aspects of project quality and how feedback in systems can be effectively represented. From the four case studies carried out, it is evident that there is a need for a fundamental revision on how quality is both defined and measured in project management. There is a need for greater emphasis on the acquisition and retention of knowledge by project organizations including the ability to disperse that knowledge by a practical and useful medium. Existing quality management systems still exhibit their origins, which do not take into account the uniqueness and instability of the project environment. In practice, the demand for registration to an industry-recognised quality standard appears to discriminate against the smaller project organization. The impact on the larger organizations is no less significant due to the creation of ‘underground’ parallel working practices, which are a significant waste of resources. The veneer of compliance to a global standard does not help the project organization learn or accumulate knowledge. In conclusion, this thesis proposes that project management needs an alternative methodology to provide a more practical method of project feedback, to enhance the ability of future projects. This thesis puts forward a foundation for this methodology based upon the valuable attributes of the models identified during the research in addition to the value of the case studies compiled. The aim for the implementation of a practical quality system has to be based on a reappraisal of what its purpose is. Therefore, it is proposed that the objective of any system would be to capture knowledge, store and redistribute that knowledge in a manner that makes a positive contribution to future project success. Emphasis is placed on increasing success by the acquisition of knowledge, in contrast to the traditional quality concepts of decreasing risk by the control of activities. In essence a shift from existing mechanistic systems towards more neurocybernetic systems. The increasing capabilities of communication and information technologies make the practicalities of creating this type of system perfectly feasible.

O presente trabalho tem como objetivo a proposição e aplicação de um processo de avaliação de sistemas de gestão da qualidade segundo requisitos ISO 9001:2000. A avaliação da situação atual das práticas de gestão da qualidade de uma organização é uma condição indispensável para a certificação ISO 9001:2000. Muitas vezes, este processo implica altos custos relacionados a serviços de consultoria, que acabam sendo necessários devido à falta de conhecimento sobre os requisitos normativos por parte da organização, bem como a falta de um modelo simplificado de diagnóstico. Com base no processo proposto, infere-se que é possível realizar uma avaliação das práticas de gestão da qualidade de uma organização de modo a identificar as lacunas entre essas práticas e os requisitos ISO 9001:2000. A dissertação é constituída pelas seguintes partes: a) revisão da literatura, com o propósito de reforçar os conhecimentos concernentes à gestão da qualidade total e aos modelos de auto-avaliação; b) desenvolvimento do processo de avaliação a partir dos referenciais teóricos explorados; c) aplicação da proposta em organizações selecionadas; e d) avaliação dos resultados e conclusões sobre o trabalho. Infere-se que a aplicação da proposta será capaz de identificar as lacunas entre as práticas de gestão da qualidade e os requisitos ISO 9001:2000, além de permitir a identificação do estágio de adequação a esses requisitos. O processo de avaliação proposto também é capaz de identificar os pontos fortes e as oportunidades para melhoria, para que a organização possa se adequar aos requisitos ISO 9001:2000. / The present research aims the proposition and application of an assessment process for quality management systems according top the requirements ISO 9001:2000. The assessment of the current practices of quality management of an organization is an indispensable condition for the ISO 9001:2000 certification. Many times this application implies in elevated costs related to the consulting services, which are considered necessary due to the lack of knowledge about the requirements from the organizations as well as the absence of a simplified diagnosis model. Based on the proposed work, it is thought possible to perform an evaluation of the practices management of the quality of an organization so that it can identify the existent gaps between these practices and the ISO 9001:2000 requirements. The dissertation is constituted by two parts: a) a review of the literature with the proposal of reinforcing the knowledge related to the total quality management and to the self-assessment models; b) development of an assessment process from the explored theoretical references; c) the practical use of the proposed work in selected organizations and d) evaluation of the obtained results. It can be supposed that the application of the practical use of the work will allow the identification of the gaps between the current quality management practices and the requirements ISO 9001:2000, besides allowing the identification of the phase of adjustment to those requirements. Theproposed evaluation process is also a useful tool for the identification of the strengths of the evaluated material and what needs to be improved so that the organization is able to adequate itself to ISO 9001:2000 requirements.

Since last four to five years the buzz of continuous growing of agile development has been spread all around the world, specially Extreme Programming as the most important methodology of this kind. From the other side, ISO 9001:2000-TickIT Guide 5.0 has been established mainly in Europe as one of the well-known Quality Management Systems, in order to create a continuous software process improvement throughout software organizations that is mainly related to a certi¯cation process. This thesis is developed to mainly answer the question of how Extreme Programming and the standard ISO 9001:2000 with its interpretation for software development as TickIT Guide 5.0 can be used together, in order to have a continuous software process improvement with the agility to respond quickly to environment changes and satisfy the customer needs and expectations.

The purpose of this study was to explore in-depth, the role of Integrated Quality Management System coordinators and the role of subject advisors in the professional development of educators in the Tshwane South district and Northern Gauteng district of the Gauteng Department of Education. This qualitative research study used a case study design - the case being the role of two sets of district officials in educator professional development. This study was framed by the four main roles of the district officials as stipulated by the Personnel Administration Measures (1996), namely planning, support, supervision and educator engagement. These four main concepts were not just a point of reference but the conceptual framework underpinning the study. Altogether, eight district officials took part in this study. Semi-structured interviews were employed as data collection strategy in this study. The findings of this study were that the role of officials in planning EPD is varied and often overlaps, that support is mainly provide through school visits, but other means of support are also employed when required, that supervision and oversight is not always developmental in nature, and finally that educator engagement is often insufficient and does not always engage educators in the processes and planning of EPD. The study put forward recommendations that advance planning, advocacy and training for the implementation of IQMS be done, that professional development activities endorsed by SACE be adopted throughout the system, that a change of focus from monitoring and accountability methods in educator professional development to developmental supervision be adopted, and consultation and engagement with educators in designing and planning professional development activities be prioritised. / Dissertation (MEd)--University of Pretoria, 2017. / Education Management and Policy Studies / MEd / Unrestricted

The subject of the dissertation is the issue of school quality, resp. quality management systems used by secondary vocational schools in the Czech Republic. The use of these customer-oriented quality management systems is common abroad, in some countries even mandatory. According to the available information, these systems are not widely used in the Czech Republic, their use in the education sector is not registered. The aim of the work was to evaluate and compare the impact of the most frequently used systems (self- assessment framework CAF, EFQM and ISO standards: 9001) on the student's satisfaction and their attitudes to school. An experimental, exploratory and ex-post-factual study was carried out in 2020 using a standardized questionnaire developed by the Institute for Pedagogy and Adult Education at Leibniz Universität Hannover. The questionnaire has been used since 2011 to assess student's satisfaction and the quality of vocational secondary schools in Lower Saxony. Through factor analysis, the questionnaire was divided into three main and five sub-indices. The questionnaire was piloted on a sample of 741 respondents in a Prague secondary vocational school. The data collection itself was carried out at 21 secondary vocational schools of various sizes and founders, with the exception of one...

ĮVADAS: Įmonių sujungimai ir įsigijimai yra brangus ir sudėtingas verslo pasaulio reiškinys, pastaruoju metu vis dažniau pasireiškiantis ir valstybiniame sektoriuje. Daug mokslinių tyrinėjimų atlikta šioje srityje nustatant esminius sėkmės faktorius, lemiančius efektyvią įmonės veiklą po integracijos. Kokybės vadyba integruojantis įmonėms deja nėra dominuojanti tema moksliniuose darbuose. DARBO TIKSLAS IR UŽDAVINIAI: Šio darbo tikslas yra įvertinti kokybės valdymą integruojantis įmonėms darbuotojų ir vadovybės požiūriu. METODIKA: Tyrimo metodika rėmėsi literatūros apžvalgoje identifikuotais svarbiais strateginio valdymo, visuotinės kokybės vadybos ir verslo tobulumo principais kurie padėjo sudaryti šios srities teorines rekomendacijas bei klausimynus. Kiekybinis ir kokybinis tyrimai buvo suplanuoti ir atlikti tiriant Šveicarijos ir Danijos medicininės įrangos gamybos įmonių susijungimą ir praėjus 33 mėnesiams po oficialios datos. Tyrimo duomenys atskleidė darbuotojų (34 respondentai) ir vadovybės (3 respondentai) požiūrį į integracijos eigą, pointegracinę įmonės veiklą ir kokybės vadybą. Kiekybiniai duomenys buvo išanalizuoti naudojant Chi-kvadrat testą (požymių nepriklausomumo kriterijų) ir z-testą (tikimybių lygybių kriterijų). REZULTATAI IR IŠVADOS: Tyrimas parodė, kad pagrindinė sujungimo motyvacija buvo strateginio pobūdžio – produktų portfelio plėtra. Tai labai sustiprino Šveicarijos padalinį, kuriam buvo sudarytos geresnės sąlygos siekti komercinių tikslų. Tačiau... [toliau žr. visą tekstą] / INTRODUCTION: Mergers and acquisitions are common and complex phenomenon in the world of business also moving to the public sector lately. Vast amounts of research have been made to look for the critical success factors for successful post-integration performance. Quality Management in M&As has not been dominating on the agenda though. Due to relevance to today’s business success and lacking presence on research agendas the topic was chosen to be explored more deeply. AIM OF STUDY AND OBJECTIVES: The purpose of this master thesis is to evaluate the merger process and Quality Management role seen from a perspective of both employees and management. METHODS: Strategic Management, Total Quality Management and Business Excellence principles served as a framework in designing qualitative and quantitative surveys. The surveys were executed in Danish and Swiss medical device company’s affiliates merged 33 months before the research. The data demonstrates perception of employees (34 respondents) and managers (3 respondents) with regards to the merger’s course, impact on the new company’s performance and the Quality Management in the merger process. Quantitative data was analyzed using Chi-square test for association and two proportion z-test for independence of probabilities. RESULTS AND CONCLUSIONS: The surveys revealed a strategic merger with product portfolio expansion as a main motive which substantially strengthened Swiss subsidiary with new capabilities and more business... [to full text]

Gamybos pramonės sektorius apima viena iš didžiausių ir pelningiausią rinkos sektorių pasaulyje. Norėdamos išlikti ir sėkmingai dirbti besikeičiančios konkurencinės rinkos sąlygomis, įmonės neišvengiamai susiduria su konkurencinio pranašumo didinimo poreikiu. Tuo tikslu yra kuriamos veiklos vystymo strategijos, taikoma naujų technologijų diegimas, verslo valdymo procesų tobulinimas, produktų kokybės didinimas, valdymas, kokybės reikalavimų ir standartų taikymas. Vienas iš gamybos kokybės proceso optimizavimo sprendimas gali būti RFID technologijos pritaikymas gamybos veiklose. RFID yra viena naujausių ir besivystančių technologijų, kuri pasaulyje yra pritaikoma ir naudojama įvairiose srityse. Įgyvendintas projektas ir jo pasakoje sukurta RFID sistemos modulis, bei priemonės gali būti naudojamos, ne tik su užsakovo UAB „RTech“ plėtojama „QMS“ (Quality Management Systems) programinę įrangą, bet ir kaip sąsaja tarp RFID įrangos ir vartotojo veiklos taikomosios programos. Panaudojus RFID technologas ir sąsajas su RFID technologijomis galima: • dalinai automatizuoti gamybos kokybės valdymo procesą, • padidinti efektyvumą gaminio atsekamume, • sumažinti broko kontrolę tiekiant gaminius užsakovui. Šio darbo vienas iš tikslų yra įvertinti sukurta sistemą ir ką būtu galima patobulinti, kad būtų galima padaryti lankstesne pritaikant darbui su kitomis programinės įrangos sistemomis. Darbo metu yra tiriami ir analizuojami ISO standartų RFID sistemų modeliai, bei jų pritaikymo galimybės... [toliau žr. visą tekstą] / Manufactory industry is the most profitable sector of world’s market. Companies confronts with competitive market advantages to keep working successfully in continually changing market conditions. Therefore activities development strategies are created, new technologies are used in installation process, perfection of business control process, increasing quality of products, use of standards and quality requirements. The solution of these problems can be use of RFID (Radio Frequency Identification) technologies in manufacture management process. RFID is an automatic identification technology that relies on cheap tags (transponders) that can be attached to objects and storage information on it. The results of this project are RFID systems components witch can be used with other users applications such as „QMS“ (Quality Management Systems) of “RTech” company or other users applications. The successful integration of RFID technologies in manufacture quality management process can give effect in: • Automate and computerize manufacture quality management process; • Increase efficiency of product traceability system process; • Reduce rejects on product supply for consumer’s process. One of the master’s work goals is to evaluate the system, which was created in this work. The system can be improved by ISO standard models and made more flexible to use it for other works.