Software process improvements are required to increase the productivity of software companies. Generally, it is the aim to increase the quality of the produced software and to keep budget and time. Quality models for software process improvements were developed in context of large organisations and multi-national companies. In this study I investigated how software process improvements are done in a small software company. Ethnography was used as research method. It was the aim of this study to build up an understanding of how software process improvements are done and enabled in a small organisation. Fieldnotes were taken and later analysed using template analysis. Ethnography as the chosen research strategy proved to be applicable and feasible in software engineering research. The qualitative research strategy resulted in a detailed description of how one software company did software process improvements from a bottom-up perspective. Despite the learning potential of "how real world contingencies and possibilities interact and shape software process improvement efforts", such descriptions are rare in software engineering literature. Based on the field experiences and the analysed fieldnotes, the following results were identified: In the studied small software organisation, software process improvement efforts were pushed by the initiative of single employees. The studied company did not have enough resources to implement a complete quality model. In addition, management was heavily involved in daily work and therefore had not enough time to initiate and lead software process improvement efforts. For small software companies in a similar situation, the following guidelines can be given: First, a bottom-up approach with delegating responsibility from management to selected employees is needed. Second, management must ensure to be available if decisions must be taken. Third, improvements must be visible and feedback must be provided contemporary to gain momentum in the whole improvement effort. In some cases it might be important to create awareness of possible improvements. Here, employees should create internal lobbies by involving and convincing other employees of the improvement's importance. A joined effort will help to create enough pressure for change, so that improvement efforts get started. / Please review the chosen subjects! I'm not sure, if I have done this correctly. My thesis touches all those parts, still it is not a complete sociological study. Besides email you can reach me by phone (Germany, mobile): +49 163 4016393

[pt] Qualidade assegurada e gerenciamento da qualidade são baseados em princípios que são universalmente aplicáveis. Estes princípios originam-se da indústria e do comércio internacional, como por exemplo, a avaliação da conformidade. A importância da qualidade de serviços de ensaios é obvia, caracterizando o impacto econômico decorrente no comércio international.Por conseguinte, o desenvolvimento econômico e forças impostas pelos grandes mercados comum e nacional, resultam na formação de barreiras comerciais, reduzindo assim, as oportunidades para a livre concorrência. Para alguns, a globalização da economia foi vista como uma direção errada; outros foram estimulados para um processo de harmonização das praticas da qualidade. Dessa tendência atual, evolui-se hoje para um sistema bem organizado de regras, normas e reconhecimento mútuo, resultando, desta forma, na prática, internacionalmente aceita, de credenciamento de laboratórios de ensaios.O rápido crescimento do número de laboratórios de ensaios que incorporam sistemas da qualidade deveu-se, entretanto, a dois fatores básicos: (i) a forte necessidade para aceitação internacional dos certificados pelos exportadores e (ii) a necessidade para a demonstração objetiva da qualidade de serviços como forma de se garantir a qualidade de produtos e serviços no mercado concorrente Impelidos por eses desenvolvimentos, os serviços provenientes dos laboratórios de ensaio para a produção e exportação de bens vêm conquistando credibilidade crescente.Entretanto, laboratórios que atuam nos ambientes acadêmicos de pesquisa, desenvolvimento e ensino ou estavam inicialmente imunes à essas visões da pratica da qualidade e/ou não eram impelidos por forças externas para satisfazerem à essas pressões. No contexto da presente dissertação, que objetiva a obtenção do título de Mestre em Ciências em Metrologia, o trabalho apresentado está focado no desenvolvimento das práticas da qualidade aplicáveis ao meio acadêmico e aos laboratórios de pesquisa e desenvolvimento. A principal consideração deste trabalho é implementar práticas de qualidade sem se desviar da rígida estrutura das normas. Para este fim, várias práticas típicas da qualidade foram avaliadas com base nos requisitos da norma internacional ISO/IEC 17025, resultando na organização e ordenação destes requisitos por prioridades. Acredita-se que o presente trabalho possa contribuir para a redução das barreiras técnicas e psicológicas e simplificar o complexo processo de implementação do sistema da qualidade no meio acadêmico. / [en] Quality assurance and quality management are based on principles that are universally applicable. The principles origin from industry and international trade, e.g. for conformity assessment. The importance of the quality of testing services is obvious, characterizing the economical impact on international trade.Moreover, the economical development and related powers by large common and national markets result in the formation of trade barriers, reducing the opportunities for free competition.To some, the globalization of the economy was seen as a wrong direction; others were stimulated to further harmonization of the quality practices. This has led today toa well- organized system of rulesand norms and mutual recognition thereof, resulting in internationally accepted accreditation of testing laboratories.The rapid growth of testing laboratories with quality systems was therefore due to (i) the strong need for internationally accepted export certificates and (ii) the need for objective demostration of the quality of services as a warranty to the quality of products and services on competing markets. Impelled by these developments the testing laboratories providing services to production and export of goods became increasingly trustful. But laboratories in the reserch, development and teaching areas were initially immune to these views on quality practices and/or had no external drivinig forces for this. In this dissertation aiming at a Master degree,the presented work focuses on development of quality practices in the academic environment and development laboratories.The main consideration of this workis to implement quality practices without deviating from the rigid structure of the norms.To this end, various typical quality pactices were evaluted against the requeriments of the international standard ISO/IEC 17025. This has resulted in dissecting and ordering these requirements by priority. This should contribute to reduce the technical and psychological barriers and simplify the implementation of this complex process in the academically environment. / [es] El aseguramiento la gerencia de calidad tienen como bases principios universalmente aplicables. Estos principios se originan de la industria y del comercio internacional, como por ejemplo, la evaluación de la conformidad. La importancia de la calidad en servicios de ensayos es obvia, caracterizando el impacto económico del comercio international. Por consiguiente, el desarrollo económico y las fuerzas impuestas por los grandes mercados común y nacional, traen como resultado la formación de barreras comerciales, reduciendo así las oportunidades para la libre competencia. Algunos consideran la globalización de la economía como una dirección equivocada; otros fueron estimulados para un proceso de armonización de las prácticas de calidad. En esa tendencia actual, se avanza para un sistema bien organizado de reglas, normas y reconocimiento mutuo que trae como consecuencia la práctica aceptada internacionalmente, de credenciamiento de laboratorios de ensayos. EL rápido crescimiento del número de laboratórios de ensayos que incorporan sistemas de la calidad tuvo como causa dos factores básicos: (i) la fuerte necesidad de aceptación internacional de los certificados por los exportadores y (ii) la necesidad de demostración objetiva de la calidad de servicios como forma de garantir la calidad de los productos y servicios en el mercado competitivo. Impulsados con ese desarrollo, los servicios de los laboratorios de ensayos para la produción y exportación de bienes viene conquistando una credibilidad cresciente. Así mismo, laboratórios que actuan en los ambientes academicos, de investigación, desarrollo y docencia o estaban inicialmente inmunes a esas visiones de la práctica de calidad y/o no eran impulzados por fuerzas externas para ceder a esas presiones. En el contexto de esta disertación, el trabajo está enfocado para el desarrollo de las prácticas de la calidad aplicables al medio académico y a los laboratorios de investigación y desarrollo. La principal consideración de este trabajo es implementar prácticas de calidad sin desviarse de la rígida extrutura de las normas. Para este fin, fueron evaluadas varias prácticas de calidad típicas con base en los requisitos de la norma internacional ISO/IEC 17025, lo que resultó en la organización y ordenación de estos requisitos por prioridades. Se cree que el presente trabajo puede contribuir para la reducción de las barreras técnicas y psicológicas y simplificar el complejo proceso de implementación del sistema de la calidad en el medio académico.

The Paper is focused on risk analysis of composite bumper Arway S production process. The bumper is produced by Composite Components company for Iveco bus producer. According to discussions of expert team, several types of quality discrepancies were discovered. By using FTA analysis we discovered causes of those discrepancies. FMEA method and Pareto Analysis helped to set most dangerous discrepancies which cumulative seriousness reached 54 %. In discussion, the expert team set corrective action. In parallel with FMEA and Pareto Analysis 8D method was used. It's results were in line with other methods and complete the whole image of the issue. Arway S is a key product and so some of those proposed corrective actions were realized immediately. As a result, the appearance of rejections with specific defect almost vanished.

This thesis deals with quality management in the selected company. The aim of this thesis is to evaluate the quality management system and suggest possible changes. Thesis is focused primarily on training, education and motivation of the employees affecting the quality.

This work concerns a quality management in the area of health service. The aim of degree work is anallysis and comparison of National accreditation standards in health service and downloading quality management system in hospital with destination obtaining certification. On basis of analyse both of processes it defined difference in extent and raiting certification and accreditation in hospitals. Process certification was analysed in Hospital Strakonice who in year 2006 got certification according to norm ISO 9001:2000 on the all hospital, also as on medical part, so another traffic. Process accreditation was analysed in Hospital Písek who in year 2006 successfully passed accreditation by SAK CZ and got certificate of hospital`s accreditation. From this work follow suggestion and recommendation on the optimal framework quality management system and application of the most suitable process in South Bohemian hospitals.

Orientador: Eugenio Jose Zoqui / Dissertação (mestrado) - Universidade Estadual de Campinas, Faculdade de Engenharia Mecanica / Made available in DSpace on 2018-08-13T02:25:37Z (GMT). No. of bitstreams: 1 FerreiraFilho_ManoelXavier_M.pdf: 1446380 bytes, checksum: 1031906af8002386a73f92efd1851c80 (MD5) Previous issue date: 2009 / Resumo: O objetivo deste trabalho é levantar como as micro e pequenas empresas pequisadas, implantaram seus sistemas de gestão da qualidade, procurando identificar as diferenças e semelhanças entre as implementações, as dificuldade encontradas relacionadas às seções e a cada requisito da norma, assim como os fatores considerados por elas como determinantes para o sucesso na implantação da NBR ISO 9001. A partir da pesquisa bibliográfica foram levantados os aspectos mais importantes para a implementação do sistema de gestão da qualidade, descrevendo o que é a norma, seu objetivo, histórico, família e evolução da mesma ao longo do tempo. Para o estudo de caso, 34 empresas de micro e pequeno porte, localizadas no Estado de Goiás, participantes do programa SEBRAE ISO para pequenas empresas nos anos de 2003 a 2006, participaram da pesquisa de campo por meio de entrevistas junto ao representante da Direção da empresa com questionários estruturados e com perguntas fechadas. Após a pequisa foi feita a análise dos dados buscando cruzar as diversas informações levantadas no intuito de conhecer os fatores determinantes para o sucesso na implantação da NBR ISO 9001. Os resultados desta pesquisa indicam quais são os fatores determinantes e o grau de dificuldade encontrada para a implantação da norma. Finalmente são feitas algumas recomendações práticas para a implantação da NBR ISO 9001 nas micro e pequenas empresas, bem como algumas propostas de trabalhos futuros necessários ao aprofundamento do conhecimento do ambiente das micro e pequenas empresas relativos à norma ISO 9001. / Abstract: The objective of this project is to discover how the micro and small businesses studied through this work implemented their quality systems, by trying to identify the differences and similarities between the implementations; the difficulties faced related to each section and to each requirement of the norm; and also the factors considered by them as being crucial for the success in the implementation of NBR ISO 9001. From the bibliographic research, the following were identified simultaneously: the most important aspects for the implementation of the quality system, the description of the definition of norm, its objective, history, family, and evolution. In order to completed the project thirty -four (34) small and micro businesses in the State of Goias, participants of the SEBRAE ISO Program for small business from the year 2003 to 2006, participated in the research through interviews performed with each business's director. The interviews used structured questionnaires with short answers. After the research was completed, an analysis of all the information acquired throughout was used to determine the crucial factors required for the success in the implementation of NBR ISO 9001.The results of the research indicate what are the determining factors and the degree of difficulty found in the implementation of the norm. Finally a few practical recommendations are made for the implementation of NBR ISO 9001 in micro and small business, along with a few proposals for future projects necessary for further understanding of the ambiance of the micro and small business in regards to the norm ISO 9001. / Mestrado / Materiais e Processos de Fabricação / Mestre em Engenharia Mecânica

Many companies are entering the international manufacturing arena. The continued expansion of the global market suggests that international manufacturing will grow. Among other concerns, the difficulty of producing high quality in some countries suggests that it is critical that companies using international locations for manufacturing find methods to better monitor and improve quality. The purpose of this research was to develop and test a method for quality improvement in an offshore environment. This method would be specifically applicable to a third-party logistics company (3PL), where the 3PL is a United States company that brokers manufacturing in China, networks to multiple manufacturers for a variety of products within that country, and is responsible for the final quality of the products made in China. After designing a new quality method that focused on regular recording and reporting of data, it was implemented into a 3PL test-case company and tested and results reported. From the results salient points were identified that improve quality when working with a 3PL located in China with a parent company in the United States. These points include: structure for reporting quality, management involvement, employee dedication to quality, and cultural understanding and awareness. Recommendations for further research are also outlined. These include: extended time (beyond three months) to implement the method and test it, larger sample size to improve the quantitative analysis, cost benefit analysis for the implementation of the method, implementation in different nations, and implementation in a manufacturing company specific to a product.

Descreve e analisa a participação do Profissional da Informação no Sistema da Qualidade nas Empresas, com ênfase no controle de documentos e registros da Qualidade. Os objetivos do estudo são: Colaborar para o enriquecimento teórico do tema, através da realização de uma revisão de literatura; Contribuir para a conscientização dos Profissionais da Informação nas Empresas quanto à sua atuação no gerenciamento da informação do Sistema da Qualidade; Apresentar conceitos básicos para a implantação do Controle de Documentos baseado na ISO 9000, com o objetivo de apoiar a efetiva participação do Profissional da Informação nos Sistemas da Qualidade; e Analisar uma experiência prática de atuação de Profissionais da Informação em Sistemas da Qualidade, por intermédio de Estudo de Caso, realizado no Serviço de Informação da COPENE. Com esta pesquisa, conclui-se que o Profissional da Informação tem capacidade profissional para atuar em Sistemas da Qualidade, principalmente tendo em vista sua similaridade com Sistemas de Informação, área de atuação deste profissional. É feita uma análise sobre o perfil básico esperado deste Profissional, relacionado a fatores comportamentais, situacionais, técnicos e intelectuais. / Describes and analyses the participation of the Information Professional in the Quality System, with a special focus on document Control and Quality records. The objectives of the study are: to contribute to the theorethical strenghtening of the theme, by a literatura review; to contribute to Information Professionals working in companies, enlightening them about their roles in the Quality System Information Management; to present the basic concepts for the introduction of Document Control based on ISO-9000, with the objective of giving support to the effective participation of the Information Professionals in the Quality Systems; and, by a case study of COPENE’s Information Service, analyse a practical experience of Information Professionals working in Quality Systems. By this research, it is possible to conclude that the Information Professional has the ability to work in Quality Systems, principally due to its similarity to the Information Systems. Furthermore, an analysis of the basic profile of this professional is proposed, relating it to behavioral, environmental, technical and intellectual factors.

O trabalho apresenta um estudo com a finalidade de verificar a aplicabilidade do Modelo do Sistema Viável (VSM Viable System Model) no projeto de uma arquitetura robusta de um Sistema de Informação voltado à área naval nuclear. A ênfase do estudo está em avaliar uma modelagem alternativa para a especificação da arquitetura do Sistema de Informação, incorporando o conjunto de funcionalidades especificadas pelo VSM, com o objetivo de fortalecer esta arquitetura. A estratégia desta pesquisa baseia-se em uma revisão bibliográfica relacionada ao VSM, aos Sistemas de Informação e a sua arquitetura, e às influências destes elementos na sobrevivência das organizações diante das mudanças constantes no ambiente. É apresentado um estudo de caso onde são mostrados os elementos teóricos do VSM e da arquitetura de SI aplicados na elaboração da arquitetura de um SI. O Sistema escolhido para esta aplicação é o Sistema de informação de incidentes nucleares (SIN) nas instalações onde são feitas pesquisas e desenvolvimento de tecnologia nuclear a ser aplicada na propulsão de um submarino. / The present work presents a study aiming to verify the applicability of the Viable System Model (VSM) in a robust architecture for an Information System targeting nuclear naval area. The emphasis of the study is in assessing an alternative modeling for the Information System (IS) architecture specification, incorporating a set of functionalities defined by the VSM, with the purpose of strengthening this architecture. The strategy of this research is based on a bibliographic revision on VSM, Information System and its architecture, and the influence of those elements in the survival of the organizations in a ever changing environment. It is presented one case study where it is showed the theoretical elements of the VSM and IS architecture applied on the development of a IS architecture. The selected system for this application is the IS for nuclear incidents (SIN) on the installations dedicated to research and development on nuclear technology applied to submarine propulsion system.

In this dissertation, I analyzed outer and inner company environment. Based on this analysis I came to the conclusion that this company is managed on a good level. Company management is continuously trying to set up new operational principles which are appearing to be the optimal for the company. Further analysis has been made on company{\crq}s strong and weak aspects, together with opportunities and risks the company is facing. Based on the results of this analysis I took steps to focus on weak aspects and on the base of these I recommended further steps that could lead to improvement of management system and increased company competitiveness. These steps include demands on staff training and education, competitiveness, high costs on modernization and set up of quality system in the company.