published_or_final_version / abstract / Real Estate and Construction / Doctoral / Doctor of Philosophy

Yan Wai-hin. / Thesis (M.Phil.)--Chinese University of Hong Kong, 1994. / Includes bibliographical references (leaves 92-95). / Chapter Chapter I. --- Introduction --- p.1 / Chapter Chapter II. --- Literature Review --- p.5 / Chapter Chapter III. --- Model Formulation --- p.25 / Chapter Chapter IV. --- Empirical Analysis --- p.46 / Chapter Chapter V. --- Conclusion --- p.85 / Appendix --- p.91 / References --- p.92

by Chow Hin-man, Lai Jut-shuen. / Bibliography: leaves 67-68 / Thesis (M.B.A.)--Chinese University of Hong Kong, 1985

by Thomas Chan Ying-man, Wong Kwok-din. / Bibliography: leaf 46 / Thesis (M.B.A.)--Chinese University of Hong Kong, 1985

Cheng Hin Fai. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2001. / Includes bibliographical references (leaves 39-46). / Abstracts in English and Chinese. / Abstract --- p.i / Acknowledgements --- p.iii / Table of Contents --- p.iv / List of Tables --- p.v / List of Charts --- p.vii / Chapter Chapter 1. --- Introduction --- p.1 / Chapter Chapter 2. --- Literature Review --- p.3 / Chapter Chapter 3. --- Is Commercial Property Market Having Its Own Dance? --- p.9 / Chapter 3.1 --- Methodology --- p.9 / Chapter 3.2 --- Empirical Results --- p.11 / Chapter 3.3 --- Any Patterns? --- p.15 / Chapter Chapter 4. --- Natural Vacancy Rates in Hong Kong Case --- p.17 / Chapter 4.1 --- Methodology --- p.17 / Chapter 4.2 --- Data Source --- p.18 / Chapter 4.3 --- Empirical Results --- p.19 / Chapter Chapter 5. --- Is There Any Linear Relationship between Rate of Return (ROR) and Trading Volume? --- p.22 / Chapter 5.1 --- Data Description --- p.24 / Chapter 5.2 --- Data Selection Criteria --- p.24 / Chapter 5.3 --- Methodology --- p.25 / Chapter 5.4 --- Empirical Results --- p.27 / Chapter 5.5 --- Correlation Values --- p.31 / Chapter Chapter 6. --- Finding Relationship between Rent (or Rent Dispersion) and Trading Volume --- p.32 / Chapter 6.1 --- Methodology --- p.33 / Chapter 6.2 --- Empirical Results --- p.34 / Chapter Chapter 7. --- Conclusion --- p.36 / Bibliography --- p.39 / Appendix 1 --- p.163 / Appendix 2 --- p.165 / Appendix 3 --- p.169 / Appendix 4 --- p.186 / Appendix 5 --- p.190

by Hon Chui Yuk, Milkie. / Thesis (M.Phil.)--Chinese University of Hong Kong, 1998. / Includes bibliographical references (leaves 151-170). / Abstract and questionnaire also in Chinese. / ACKNOWLEDGMENTS --- p.i / ABSTRACT --- p.ii / TALE OF CONTENT --- p.vii / LISTS OF FIGURES --- p.ix / LISTS OF TABLES --- p.x / Chapter Chapter 1: --- INTRODUCTION --- p.1 / Chapter Chapter 2: --- INDUSTRY BACKGROUND --- p.5 / Introduction --- p.5 / Real Estate Brokerage Industry --- p.5 / The Practice in Real Estate Brokerage Industry --- p.11 / Real Estate Agency Concept --- p.11 / Dual Role of Agent in Hong Kong --- p.13 / Nature of Occupation --- p.14 / Recent Changes in the Real Estate Brokerage Industry --- p.15 / Consequences of the Changes in the Real Estate Brokerage Industry …… --- p.21 / Chapter Chapter 3: --- LITERATURE REVIEW --- p.26 / Service Marketing --- p.26 / Classification of Service - Highlighting the Human Dimension --- p.27 / Services Marketing - Importance of the Human Dimension Elements --- p.30 / Marketing Mix Concept --- p.31 / Service Encounter --- p.32 / Characteristics of Customer Contact Employees Affecting the Evaluation of Service Encounters --- p.36 / Effects of Service Encounters --- p.37 / Customer Retention and Relationship Marketing --- p.40 / Commitment - Essential Ingredient of Successful Long-Term Relationship --- p.42 / Relationship Quality/Strength - Ingredient of Relationship Development and Enhancement --- p.47 / Customer Perceived Service Quality --- p.62 / A Summary --- p.70 / Chapter Chapter 4: --- THE PROPOSED MODEL AND RESEARCH HYPOTHESES --- p.72 / A Model Of Service Relationship Formation and Enhancement --- p.74 / Conceptualization and Hypotheses --- p.78 / Relationship Formation stage →Relationship Enhancement stage --- p.78 / Relationship Enhancement stage →Outcomes --- p.87 / Effects of Trust and Satisfaction on Affective Commitment --- p.90 / Chapter Chapter 5: --- RESEARCH DESIGN AND RESEARCH METHODOLOGY --- p.92 / Research Design --- p.92 / Sampling Design --- p.92 / Survey Administration --- p.94 / Research Instrument --- p.97 / Measures and Operationalization --- p.98 / Method of Analysis --- p.100 / Scale Analysis --- p.100 / Structural Equation Modeling --- p.100 / Chapter Chapter 6: --- ANALYSIS AND RESULTS --- p.104 / Respondent Profile --- p.104 / Structural Equation Modeling --- p.106 / Original Conceptual Model (CCOM) --- p.109 / Measurement Model Evaluation --- p.109 / Structural Equation Model Results --- p.114 / The Modified Conceptual Model (CCOM) --- p.120 / Measurement Model Evaluation --- p.120 / Structural Equation Model Results --- p.120 / Chapter Chapter 7: --- DISCUSSION AND CONCLUSION --- p.127 / Summary --- p.127 / Contributions of the Research --- p.129 / Limitations --- p.135 / Directions for Future Research --- p.136 / APPENDICES --- p.139 / REFERENCES --- p.151

published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Public Administration / Master / Master of Public Administration

It has been claimed by some that Hong Kong, the world’s freest economy, is without corruption or other kinds of white-collar crime. Statistical sources suggest that these crimes are indeed rare in the city. This study examined those claims by looking at the practices of Hong Kong’s real estate industry, specifically through the lens of a case study on 39 Conduit Road. The property development known as 39 Conduit Road became the centre of controversy in June 2010 when the developer, Henderson Land, was accused of market manipulation. The study found that many common practices in the real estate industry, such as intimidation and deception, could constitute an abuse of power by real estate developers. The abuse of power, especially when done in the course of an occupation, is a fundamental part of the sociological discourse of white-collar crime. The study concluded therefore that it was not that white-collar crime did not exist in Hong Kong but more that these behaviours were structurally rendered invisible. The study located the failure to observe these abuses in the city’s power structure where the local government used its economic policy of laissez faire to turn issues into non-issues, and in its legal culture where ambiguity in the law was construed as a right to act. / published_or_final_version / Sociology / Doctoral / Doctor of Philosophy