Originally presented as the author's thesis-University College, London, 1995. / Includes bibliographical references and index.

Thesis (Ph. D.)--Florida State University, 1981. / Includes bibliographical references (p. 213-218).

Thesis--University of Pittsburgh. / Bibliography: p. 124-130.

Thesis (Ph. D.)--Florida State University, 1981. / eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (p. 213-218).

Thesis.

Originally presented as the author's Thesis--University College, London, 1995. / Description based on print version record. Includes bibliographical references and index.

Thesis (PhD (Biomedical Sciences))--Cape Peninsula University of Technology, 2019

Chat reference is becoming prevalent in academic libraries across the country. This paper details the experience of East Tennessee State University's Sherrod Library when initiating such a service at their institution during the 2001-2002 academic year, which began as a response to the addition of a new online degree program in the state. Software selection, staff training, management issues, and statistical data are presented. Data analyzed includes use patterns, types of questions, and categories of users. The paper details librarians' reactions to providing reference services in this format, including the problems encountered. It also offers suggestions for a more successful implementation.

Chat reference is becoming prevalent in academic libraries across the country. This paper details the experience of East Tennessee State University’s Sherrod Library when initiating such a service at their institution during the 2001-2002 academic year, which began as a response to the addition of a new online degree program in the state. Software selection, staff training, management issues, and statistical data are presented. Data analyzed includes use patterns, types of questions, and categories of users. The paper details librarians’ reactions to providing reference services in this format, including the problems encountered. It also offers suggestions for a more successful implementation.

Chat reference is becoming prevalent in academic libraries across the country. This paper details the experience of East Tennessee State University’s Sherrod Library when initiating such a service at their institution during the 2001-2002 academic year, which began as a response to the addition of a new online degree program in the state. Software selection, staff training, management issues, and statistical data are presented. Data analyzed includes use patterns, types of questions, and categories of users. The paper details librarians’ reactions to providing reference services in this format, including the problems encountered. It also offers suggestions for a more successful implementation.