Public libraries place importance on information technology for the delivery of quality services. One aspect of quality services is knowing the usage in the electronic information resources (EIRs) among the users. This study was carried out to investigate the use of the EIRs at the Penang Public Library Corporation (PPLC). The findings revealed that EIRs services provided by PPLC are being regularly used by the users. It was noted that the younger group relied more on the EIRs. The most preferred EIRs were Internet (51.9%) and OPAC (43.2%). The preference of Internet was higher among school students with 25% users and college students with 17.2% users, whereas preference of OPAC was higher among the professional group with 30% users. It was determined also that most of the users who used Internet were for information searching. For OPAC, they seemed more likely to use title search in searching library materials and they learned to use the OPAC by themselves. The usage of other EIRs were less popular with Electronic Journals (19.1%), Online databases (16.0%) and CD-ROMs (7.4%). It is recommended that PPLC must strive aggressively to promote the less popular EIRs that are provided but seldom used by the library users. PPLC also needs to improve its training programme in order to help users to enhance the use of EIRs.

Longer version of the paper published in the printed conference proceedings / Public libraries place importance on information technology for the delivery of quality services. One aspect of quality services is knowing the usage in the electronic information resources (EIRs) among the users. This study was carried out to investigate the use of the EIRs at the Penang Public Library Corporation (PPLC). The findings revealed that EIRs services provided by PPLC are being regularly used by the users. It was noted that the younger group relied more on the EIRs. The most preferred EIRs were Internet (51.9%) and OPAC (43.2%). The preference of Internet was higher among school students with 25% users and college students with 17.2% users, whereas preference of OPAC was higher among the professional group with 30% users. It was determined also that most of the users who used Internet were for information searching. For OPAC, they seemed more likely to use title search in searching library materials and they learned to use the OPAC by themselves. The usage of other EIRs were less popular with Electronic Journals (19.1%), Online databases (16.0%) and CD-ROMs (7.4%). It is recommended that PPLC must strive aggressively to promote the less popular EIRs that are provided but seldom used by the library users. PPLC also needs to improve its training programme in order to help users to enhance the use of EIRs.

In this article I argue that the readersâ advisory service was a product of social forces operating in the context of early twentieth century capitalism. The work of French regulation theorists provides a framework for analyzing these forces using the concepts of regime of accumulation and mode of regulation. It suggests that American capitalism during this time was engaged in a process of defining a new mode of regulation capable of ensuring labor discipline and forging a market for consumer products among the public. The readersâ advisory service, in its efforts to develop a professional expertise for librarians, can be shown to be an experiment in contributing to the fulfillment of the needs imposed by the new mode of regulation. This experiment was conducted through the development of processes involving the legitimization of new ways of living, the â humanizationâ of books, the association of free time with the consumption of commodities, and the voluntary imposition of a system of discipline on patrons who availed themselves of the service.

Migration from the traditional to web-based library paradigm is usually accompanied by remodelling of many library core activities particularly those associated with user-centred services. In this capacity of the web-based service paradigm, many academic libraries have established networked environments within which many virtual-user communities are forming and growing. Understanding the virtual user's needs in these communities has become the first priority of networked libraries for designing, running and managing effective virtual reference services to meet the increasing expectations of the invisible users. To achieve this, the networked libraries strive to improve their quality of service by applying a wide range of such quality management approaches as quality function deployment (QFD) and LIBQUAL™. QFD initially stresses on driving continuous improvement of the user-oriented services towards end-user satisfaction. The paper attempts to incorporate the QFD to be integrated strategically in designing and managing e-information provision within networked library service environment. The UAE University Library is used as a case study, where the evidence-based librarianship (EBL) approach has been employed in three studies to identify user needs and acceptance of e-services. Based on these studies, the paper presents a model aimed at streamlining e-services for virtual users in ICT-rich learning environments.

The theme of the present qualification thesis for the degree of Master is “Specifics of generation of the text with real and fictitious reference with regard to age aspect”. We have examined the text from the psycholinguistic point of view and analyzed mechanisms of generation of the text with real and fictitious reference. Most attention was paid to the following issues: 5) Are there any speech tools that enable recognition of one or another type of text containing real and fictitious reference; 6) At what extent does the audience recognize such tools? After all, the thesis is aimed at solving the issue of recognizing lie on the speech level. We have studied theoretical works of P. Ackman, V. Znakov and have come to the conclusion that never before psycholinguists have taken as object of regard speech behavior of the recipients, who are trying to recognize lie in a text. In the thesis, we have tried to analyze texts with real and fictitious reference reviewed from the recipient’s point of view. Our thesis has been done in the framework of psycholinguistics headed by Prof. V.P. Belyanin.

This thesis analyzes reference in two types of context-linguistic and non-linguistic. The research focuses on systemizing and analyzing reference devices by indefinite and definite noun phrases.

Revision of the author's Thesis (M.A.)--University of Texas, 1990. / Includes bibliographical references (p. 79-84) and index.

Thesis (M.S.)--West Virginia University, 2004. / Title from document title page. Document formatted into pages; contains vi, 67 p. : map. Includes abstract. Includes bibliographical references (p. 44-45).

Thesis (Ph. D.)--Florida State University, 1989. / Includes bibliographical references.

Thesis (Ph. D.)--Florida State University, 1989. / Includes bibliographical references.