M.Bibl. / Please refer to full text to view abstract

檔案是政府知識及人類文化紀錄的寶庫，不論對國家社會，乃至個人都有極為重要之意義。檔案應用服務扮演著重要的角色，必須提供便捷的檢索工具與服務，讓使用者容易查詢，進而得以調閱應用檔案，方能充分發揮檔案存在之價值與功能。 參考服務是讀者服務中最重要的一環，是檔案館對外服務工作的門面，對檔案館的聲譽有舉足輕重的影響力。參考服務品質的良窳會影響到檔案典藏單位的形象，使用者對參考服務的滿意度，往往等於是對整個檔案館的滿意度。檔案參考服務的方式，隨著科技與網路的興盛，以及重視個人服務的潮流，除了繼續提供傳統的參考服務方式外，數位方式的線上參考服務主要目的在於能藉助網際網路與通訊的技術達到不限空間、不限時間的理想，提供使用者在遠端進行查詢與檢索。 本研究使用「文獻分析法」、「深度訪談法」及網站內容分析進行檔案參考服務的實施歷程與現況、館員應有之態度與因應、規劃建立之個人資訊化服務及檔案使用者期盼之線上參考服務之趨勢等，以質性研究之方式深入探討並作歸納比較。 本研究以國內四所檔案典藏單位－檔案管理局、國史館、國史館臺灣文獻館、中央研究院近代史研究所檔案館為研究個案，訪談對象為各檔案應用單位之主管或實際負責參考服務之館員及具有多年使用檔案經驗之使用者，分別就檔案參考服務及線上參考服務之現況、觀感及願景等題出建議與看法，以期提供檔案典藏單位參酌實施。 歸納研究結果重點如下： 一、檔案參考服務工作亟待強化，參考服務內容應多元而豐富。 二、參考服務政策與實施程序亟待制定，建立標準化作業規範，俾參考館員與使用者有所依循。 三、逐漸走向線上參考服務的趨勢，強調資料的即時取得性與正確性，並掌握使用者之資訊需求和資訊使用行為。 四、加強訓練館員評估需求和利用網路資訊的能力，注重館員的服務態度與參考問題回答能力等基本素養和核心能力。 五、提升服務品質，落實為讀者服務理念，加強推廣服務的廣度與深度。 六、檔案數位化對參考服務的衝擊。 根據研究結果，本研究提出八項建議如下： 一、整合全國檔案資源與館際合作，應利用數位資源與資訊技術，來統籌全國檔案資源的管理與運用。 二、從使用者觀點建構服務觀，參考服務人員必須理解每位使用者特殊需求的訊息。 三、制定檔案參考服務的作業程序與相關規定，因應檔案館的規模、組織、館藏資料、設館目的與服務對象不同而異。 四、培訓檔案參考服務人員，隨著外在環境的變遷、網路科技的進步，館方要規劃完整的在職教育和參考人員的再學習機制。 五、重視參考服務並規劃多元而豐富的服務事項，儘可能地滿足研究者的研究需求，以建立知識為導向的檔案應用環境。 六、建立遠距即時數位參考諮詢服務，協助讀者搜尋資訊。 七、提供使用者意見回饋管道，儘可能滿足使用者的研究需求。 八、加強推廣與行銷，培養對檔案的認識與素養，促進各界廣泛應用檔案。 關鍵字：檔案參考服務、線上參考服務、檔案應用、數位檔案應用 / Archive is a treasury of government knowledge and humankind culture record. It has a significant meaning for every level from individual to entire nation and society. Archive application plays an essential role, and it is required to provide the convenient tool for searching, therefore enables users to search easily, so that the archive’s value of existing and function can be manifested. Reference service is the most important part in reader service. It represents the image of external service, and has a significant influence on Archives’ reputation as well. The quality of reference service influences the image of Archival Repositories. The reference service satisfaction of a user is oftentimes equivalent to his satisfaction toward the entire Archives. Accompanied with the prosperity of the network technology and the emphasis of personalized service trend, archive reference service not only continues to provide traditional reference service but also has formed up in digital online reference service, with the ideal purpose of reaching without time and space limitations, providing users to inquire and access in a far distance. The research adopts “Documentary analysis”, “In-depth interview”, and Website content analysis methods to analyze the practice of the reference service in the past and present, the attitude and respond of archive personnel to the reference service, the scheme of establishing personalized information service, and the trend of archive users looking forward to the online reference service. The research is based on the qualitative methodology. The four cases studied in this research paper are National Archives Administration, Academia Historica, Taiwan Historica and the Archives of Institute of Modern History of Academia Sinica Interviewees are the super visors, archivists who are in charge of reference service and users who use archival materials frequently. They expressed suggestions on textual reference service and online reference service, their viewpoints,and their visions in the hope of sharing with the archival institutions. The research has six findings concluded as follow： 1. Archive reference service needs to be improved urgently, and its content should aim to be multi-dimensional and abundant. 2. Reference services policy, practical procedure, and standardized practice protocol need to be formed up urgently for the staff and users to follow. 3. It has a gradual tendency toward the online reference service, emphasizing on its imminence and accuracy, and having a good sense of user’s informational need and behavior. 4. To enhance the staff training on their abilities of need assessment and network information exploitation, and to focus on their fundamental accomplishment and core ability, such as service attitude and answering ability to reference questions. 5. To upgrade the service quality, putting the ideal of serving readers into practice, and to intensify the wideness and depth of the service. 6.Impact of archive digitalization to reference service. According to the research result, six suggestions can be made as follow: 1. The digital resources and information technology should be exploited for the archives integration of the whole nation and the cooperation between Archives. 2. To establish the service concept from the viewpoints of user. More specifically, reference service personnel needs to understand the personal need of every user. 3. To customize archive reference service working process and the relevant regulations, based on Archives scale, organization, Archival data, Archives establishing purpose, and service object accordingly. 4. Due to the external changing environment and network technology improvement, Archives party should plan the complete on-the-job education and learning system for archive reference service staff. 5. To pay attention to reference service and plan multi-dimensional and abundant service items, satisfying researcher’s need by all means, in order to establish knowledge-oriented archival service environment. 6. Sitting up distant and update digital reference service to assist users in searching information. 7. Providing a channel for users to comment to meet users' research need. 8. To enhance its promotion and marketing, and develop the knowledge and accomplishment of archive, in order to encourage all parties to exploit archives widely. Keywords：Archives reference services, Online reference services, Archive Application, Digital Archive Application.

As the practice of integrative medicine becomes more common, it is important for library science professionals to understand the research needs of integrative medicine professionals in order to best provide resources and services to this population. This paper surveys integrative medicine professionals affiliated with the four North Carolina academic programs and centers for integrative medicine. The results of this study indicate that this population may need more targeted library services due to the difficulty in finding information in this field.

This is a pre-print of an article that is accepted for publication in RUSQ Spring or Summer of 2008. / This article considers the teaching role of reference librarians by studying the teachable moment in reference transactions, and usersâ response to that instruction. An empirical study of instruction was conducted in both virtual and traditional reference milieus, examining three services: IM (Instant Messaging), chat, and face-to-face reference. The authors used the same criteria in separate studies of all three to determine if librarians provided analogous levels of instruction and what factors influenced the likelihood of instruction. Methodology employed transcript analysis, observation, and patron surveys. Findings indicated that patrons wanted instruction in their reference transactions, regardless of medium, and librarians provided it. However, instructional techniques used by librarians in virtual reference differ somewhat from those used at the reference desk. The authors conclude that reference transactions, in any medium, represent the patronsâ point-of-need, thereby presenting the ideal teachable moment.

Thesis (M.A.)(Hons)--University of Western Sydney, Nepean, 1996. / Includes bibliography.

Thesis (M.A.)(Hons)--University of Western Sydney, Nepean, 1996. / Includes bibliography.

Thesis (M. A. (Information Studies)) -- University of Limpopo, 2021 / The study investigated the awareness towards the and utilisation of Reference Management Software (RMS) by postgraduate students in the Faculty of Humanities at the University of Limpopo, South Africa. The aim of the study was to examine the awareness and usage of RMS among postgraduate students in the Faculty of Humanities. The study sought to fulfil the following objectives, namely: to describe the types of RMS available for use in university libraries; to determine awareness of RMS by postgraduate students in the Faculty of Humanities at the University of Limpopo; to measure the extent to which postgraduate students in this faculty use RMS when writing academic papers; to identify the purposes for which the postgraduate students use RMS; and to identify postgraduate students’ perceptions regarding the use of RMS Quantitative research orientation though a survey research design were adopted in the study. Self-administered questionnaires were distributed to 320 respondents and a total number of 244 questionnaires were returned and a response rate of 76% was achieved. The findings of the study show that most of the respondents (59%) were aware of the RMS. Most of the postgraduate students became familiar with the software through attending library training. However, the study found that the usage of RMS was low as 45% postgraduate students indicated that they have used RMS before whilst, 55% indicated that they have never used the RMS before. RefWorks remains the most popular used software among postgraduate students. Most of the respondents’ reason for using RMS amongst others was because they have received training, and some mentioned the fact that it was the only RMS they were familiar with. The study also found that the respondents use RMS to cite sources for assignments, research and papers, as well as to create reference list and collect and organise citations. The study revealed that the respondents like RMS because it assists and improves referencing. The study recommends for an intensified library training by academic librarians so that students should know advanced features of the RMS.

M. Tech. Business Information Systems / In this day and age, technology keeps advancing thereby enabling electronic libraries to be one of the most useful sources of information. Traditional, physical libraries are, however, still in existence and one would wonder what the impact of online library is on physical libraries. In this research, the impact of electronic libraries on physical libraries in a South African university is evaluated. The main purpose of this study was to explore the impact of electronic libraries on physical libraries. The goal of the study was to conceptualize a framework for understanding the impact of Electronic library on Physical library which was accomplished by finding out whether the number of physical library users had increased or decreased in terms of the usage of the physical library in the past five years, what challenges are being faced by physical libraries due to the availability of electronic libraries and finally by evaluating the impact of electronic libraries on physical libraries.

A survey was conducted of 969 science researchers at the University of North Carolina at Chapel Hill. This long survey concluded with three questions requesting usersâ perceptions of the strengths and weaknesses of the campus libraries, and what single improvement the libraries could make to support scientific research and education. While the scope of these questions was more limited than large-scale surveys such as LibQUAL+TM, the results largely confirmed information from a local implementation of that survey. In addition, an interactive visualization tool was developed to help with analysis of the resulting comments. A summary of the major findings, recommendations for library improvements, and overall conclusions is given.

The purpose of this study was to deternine the use and application of information communication technologies (ICTs) by the library workers of the University of Botswana Library. ICTs play an important role in a library environment because they enable libraries to be accessed rapidly as well as increasing the range, relevance and accessibility of information provided by the libraries. ICTs are therefore important for supporting the library workers in their everyday roles. This research was done with a view to propose recommendations which may enhance the efficiency and effectiveness of University of Botswana Library workers in facilitating timely, relevant, accurate and reliable access to information for the library users through the utilisation of ICTs. The population of the research was the University of Botswana Library and its branches namely the Faculty of Engineering Library in Gaborone, the Centre for Continuing Education Branch in Francistown and the Harry Oppenheimer Branch in Maun. Primary and secondary sources of data were used to meet the objectives of the study. The research was done using a self-administered questionnaire, observation and interviews. The response rate was 67 (86.36 %) out of a population of 88. The data collected for this study identified that the University of Botswana Library workers had limitations on the use and application of ICTs as well as varying levels of skills and knowledge on their utilisation. The library workers lack ICT skills because they are only trained for specific routine tasks. In addition, some workers do not have enthusiasm to learn on their own. / Thesis (MIS.)-University of Natal, Pietermaritzburg, 2002.