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Personal interaction and proximity have been the cornerstones for relationship development in counselor education for decades. However, these concepts are opposed by the physical distance and lack of proximity inherent in a distance classroom environment. As the use of distance education increases in higher education, counselor educators must ensure that quality teaching and learning is maintained in the distance classroom. The purpose of this study was to explore student perceptions of counselor education courses taught at a distance using video teleconferencing (VTC); specifically, student satisfaction with course delivery and relationship development in the VTC environment was the focus of the study. Research questions included the following: 1.To what extent are counselor education students satisfied with graduate counseling classes delivered via videoconferencing? Specifically, student satisfaction with: a. the instructor characteristics, b. the technological characteristics, and c. the course management characteristics of the class? 2. What are counselor education students' perceptions of teacher/student relationship development in the VTC classroom environment? 3. What is the relationship between student satisfaction and relationship development when counselor education courses are taught via VTC? Responses from 43 Virginia Tech master's and doctoral level students who participated in VTC Counselor Education courses between 1998 and 2006 were used to explore student satisfaction and instructor/student relationship development in the VTC class environment. The Barrett-Lennard Relationship Inventory © (BLRI; Barrett-Lennard, 1962) and the Telecourse Evaluation Questionnaire (TEQ; Biner, 1993) were the instruments used to create an on-line questionnaire. Participants reported highly positive feelings about the instructor/student relationship (M = 4.1) and perceived that relationship to be honest, direct, sincere, and open. Student satisfaction and relationship development in the VTC class environment were found to be related to one another (r = .48) However, the technology used to deliver VTC courses was not found to be related to students' feelings about their instructor or to their ability to build a relationship with the instructor. Reliability scores in this study were comparable to published scores for these instruments. / Ph. D.

Relationship Marketing is relatively unknown in construction, but is widely researched in non project disciplines and applied similarly. Relationship marketing as a sub-component of marketing provides valuable and reliable tools that a manager can use to enhance a service that is being provided to a range of clients. It provides a better solution to client interaction than traditional marketing due to its focus on mutual attainment of common goals. The purpose of relationship marketing is to attract new clients and ensure that existing clients are looked after in a collaborative engagement where objectives are identified and mutual goals set. Overall collective aims of venture participants are identified and achieved. The aim of the research is to identify key relationship factors that should be considered when selecting a construction service. This is achieved through a number of steps that include: examining the principles of marketing and its association with RM; examining alliance principles and construction RM principles, supply chain and service selection issues and relationship development constructs; interviewing a number of construction actors to theorise issues that are important to construction, its connections and relationships. Other activities include interviewing a substantial body of construction actors that have experience of Alliance projects and are able to comment on the relationship development process and observe activities undertaken at a number of alliance development and alliance lessons learned (outcome) workshops. The research identifies methods that enable relationships to be developed and a model that gives buyers the ability to pre-qualify and select contractors that are committed to providing value is provided. The main findings from the research show that RM has many attributes that should be applied to construction; indeed several aspects of RM are currently being applied in alliance projects. The particular form that RM takes in alliance projects is in the relationship development of the stakeholders. These stakeholders eventually become the virtual team who manage the project. In particular the development of trust, commitment and mutual goals in alliance projects form a close parallel with similar constructs in RM. Four themes were discovered to make a difference in relationship development in construction. They were the process of the relationship development workshop; the underlying attributes associated with the development process, in particular trust, trust building, commitment and communication; the outcome for the team; and organisational issues associated with individuals in the relationship development workshops. The particular contribution that the research identifies is in the various models of relationship development that have been constructed throughout the research period. The first, an interim model, identifies a marketing continuum that forms a framework and provides an insight into the ways in which RM may reduce stress and reasons for conflict in a construction project team. At the same time the model shows how increased trust, commitment and satisfaction for the stakeholders, together with value adding potential in the supply chain, may be attained with the use and application of RM principles. The second interim model builds on the first model and applies an organisational focus to the original project based model described earlier. Ongoing relationships based on project success are identified. A third and final interim model identifies the association between process (project) and product success with transactional and relationship marketing. The model identifies how a RM approach provides a long term project success that may be translated to marketing success in a particular industry sector through ongoing relationships. Finally, building on the aforementioned interim models a construction relationship development model is proposed. It is suggested that these models develop and contribute to emerging theory on RM in a project environment and its application to construction. The models also contribute to relationship development theory applied to project driven and temporary organisations. These temporary organisations are particular to the construction industry and they stand to benefit greatly from this research.

<p>Decision making with the help of graphs has been applied for a long time. Previous to the introduction of computerized solutions, graphs and complementary pictures were hand drawn. With the introduction of computers came the colored and dynamic “animations” called simulations which are used today. The focal company of this study, Ångpanneföreningen AB, has during an extensive period of time constructed simulations of complex systems which they have used in order to satisfy specific needs of their customers in different areas. Depending on the complexity of the product and the needs it is ought to fulfill, the exchange of it will have a direct impact on the interactions carried out between the buying and selling parties in various ways. A question that this thesis looked to answer was how the utilization of simulations affects Ångpanneföreningen AB’s relationship with its customers. The purpose of this study is to describe how the use of a simulation program may affect the relation between two parties in a business relationship. A case study approach based on focused and semi-structural interviews has been used for this study.The effects of the use of simulations on a business relationship, in terms of benefits perceived, depend on the purpose set for the software. This meaning that it depends on whether the results and benefits are of such kind that they are possible to measure. However, if measurable, then the awareness of perceived benefits contributes to a stronger relationship since trust is likely to follow from met expectations. The simulation software offered by ÅF has the characteristics of both a product and a service with a highly technological nature. When dealing with simulations holding such attributes, a high level of exchanges is likely to be involved. Furthermore, interdependencies between two parties in a business relationship tend to develop as both the exchanges due to, and the complexities of, the simulation are of a high level, meaning that exchanges are needed in both directions.</p>

Decision making with the help of graphs has been applied for a long time. Previous to the introduction of computerized solutions, graphs and complementary pictures were hand drawn. With the introduction of computers came the colored and dynamic “animations” called simulations which are used today. The focal company of this study, Ångpanneföreningen AB, has during an extensive period of time constructed simulations of complex systems which they have used in order to satisfy specific needs of their customers in different areas. Depending on the complexity of the product and the needs it is ought to fulfill, the exchange of it will have a direct impact on the interactions carried out between the buying and selling parties in various ways. A question that this thesis looked to answer was how the utilization of simulations affects Ångpanneföreningen AB’s relationship with its customers. The purpose of this study is to describe how the use of a simulation program may affect the relation between two parties in a business relationship. A case study approach based on focused and semi-structural interviews has been used for this study.The effects of the use of simulations on a business relationship, in terms of benefits perceived, depend on the purpose set for the software. This meaning that it depends on whether the results and benefits are of such kind that they are possible to measure. However, if measurable, then the awareness of perceived benefits contributes to a stronger relationship since trust is likely to follow from met expectations. The simulation software offered by ÅF has the characteristics of both a product and a service with a highly technological nature. When dealing with simulations holding such attributes, a high level of exchanges is likely to be involved. Furthermore, interdependencies between two parties in a business relationship tend to develop as both the exchanges due to, and the complexities of, the simulation are of a high level, meaning that exchanges are needed in both directions.

国立情報学研究所で電子化したコンテンツを使用している。

Building relationships in the world of online groups is a recent, exciting and challenging area for the field of group facilitation. Evidence has shown that online groups with strong relationship links are more effective and more resilient than those with without them. Yet, the processes and techniques to effectively facilitate the building of these online relationships are not yet understood and there is scant empirical knowledge to assist practicing group facilitators in this important task. Challenges arise when many of the embodied aspects of inter-personal communication, such as body language, tone of voice, emotions, energy levels and context are not easily readable by group members and facilitators. Many of the well established group processes and interventions that facilitators rely upon in face-to-face situations do not translate effectively or are simply not available in an online group situation. Storytelling, however, presented one approach from the domain of face-to-face group facilitation that might translate well online. Storytelling is well known as an enabler for people to connect at a deeper and an embodied level. It can be highly effective at building strong social ties and group resilience – right across a wide range of settings. This thesis inquired into storytelling’s potential for online facilitation practice with the question of how is storytelling beneficial in building relationships in a facilitated online group? Starting with the premise that storytelling will be an effective approach, eighteen facilitators from the International Association of Facilitators (IAF) came together to collectively research the area using a participative approach. The intent of the approach was to involve online facilitation practitioners in the research so that their motivations, ways of looking at things, and questions could have value and that their experiences would be at the heart of the data generated. A variety of online software tools were used including: email, Skype™ conferencing, telephone conferencing, video and web conferencing, Internet Relay Chat (IRC), blogging, online surveys and within the 3-D interactive world of Second Life™. The study affirmed that storytelling assisted relationship development across a range of online settings. As anticipated, storytelling aided identity creation; scenario description; describing conflict and to articulate learning edges. The availability of an extra text channel during a primarily oral communication is seen as a potentially valuable contribution to the art of storytelling. In addition, the study offers a challenge to the storytelling field in proposing that direct contact between teller and listener is not always a priori requirement. The blending of roles raises some ethical challenges for online facilitation practice. The also inquiry confirmed that software tool selection was critical for ensuring full participation and buy-in to online group decisions. The 3-D, avatar-based medium of Second Life™ assisted with emotional connections. A range of new opportunities emerged through co-researchers engaging with the research process that inform the practice of group facilitation. They expand the role and horizons of the online facilitator in relation to the wider profession of group facilitation. Reflections are made about the International Association of Facilitators Statement of Values and Code of Ethics for Group Facilitators and IAF Core Competencies and some guidelines for the practice of online facilitation are offered.

Building relationships in the world of online groups is a recent, exciting and challenging area for the field of group facilitation. Evidence has shown that online groups with strong relationship links are more effective and more resilient than those with without them. Yet, the processes and techniques to effectively facilitate the building of these online relationships are not yet understood and there is scant empirical knowledge to assist practicing group facilitators in this important task. Challenges arise when many of the embodied aspects of inter-personal communication, such as body language, tone of voice, emotions, energy levels and context are not easily readable by group members and facilitators. Many of the well established group processes and interventions that facilitators rely upon in face-to-face situations do not translate effectively or are simply not available in an online group situation. Storytelling, however, presented one approach from the domain of face-to-face group facilitation that might translate well online. Storytelling is well known as an enabler for people to connect at a deeper and an embodied level. It can be highly effective at building strong social ties and group resilience – right across a wide range of settings. This thesis inquired into storytelling’s potential for online facilitation practice with the question of how is storytelling beneficial in building relationships in a facilitated online group? Starting with the premise that storytelling will be an effective approach, eighteen facilitators from the International Association of Facilitators (IAF) came together to collectively research the area using a participative approach. The intent of the approach was to involve online facilitation practitioners in the research so that their motivations, ways of looking at things, and questions could have value and that their experiences would be at the heart of the data generated. A variety of online software tools were used including: email, Skype™ conferencing, telephone conferencing, video and web conferencing, Internet Relay Chat (IRC), blogging, online surveys and within the 3-D interactive world of Second Life™. The study affirmed that storytelling assisted relationship development across a range of online settings. As anticipated, storytelling aided identity creation; scenario description; describing conflict and to articulate learning edges. The availability of an extra text channel during a primarily oral communication is seen as a potentially valuable contribution to the art of storytelling. In addition, the study offers a challenge to the storytelling field in proposing that direct contact between teller and listener is not always a priori requirement. The blending of roles raises some ethical challenges for online facilitation practice. The also inquiry confirmed that software tool selection was critical for ensuring full participation and buy-in to online group decisions. The 3-D, avatar-based medium of Second Life™ assisted with emotional connections. A range of new opportunities emerged through co-researchers engaging with the research process that inform the practice of group facilitation. They expand the role and horizons of the online facilitator in relation to the wider profession of group facilitation. Reflections are made about the International Association of Facilitators Statement of Values and Code of Ethics for Group Facilitators and IAF Core Competencies and some guidelines for the practice of online facilitation are offered.

The current literature indicates that research concerning the area of industrial interorganisational relationships (lORs) and relationship marketing (RM) in an international context is growing in size as well as importance, and is regarded by many as constituting a paradigmatic shift in contemporary marketing thought. The study of lORs, however, has suffered from empirical neglect, particularly in an international context. The extant literature is unclear concerning the development process of relationships. In particular, the antecedents of commitment in affectively committed relationships (positive attachment) and calculatively committed relationships (negative attachment) and their performance outcomes, the causes of dissolution in previously committed relationships and the impact national culture has on the process when it traverses national borders is not well understood. Therefore, the primary objectives of this study were to investigate the stages of the development process of international lORs, and to determine the level of influence national culture exerted on this process. Two stages of empirical research using a mixed methodology were conducted. The first stage of fieldwork -an exploratory case study approach -used seven in-depth interviews with UK. import/export executives in charge of relationship development within their respective companies. The first stage of fieldwork was used to examine the stages of international lOR development and the influence national culture exerts on it in order to develop a set of hypotheses for subsequent testing. Stage two -a mail survey approach was mailed to 3000 UK import/export executives and used data from 322 questionnaires to test a set of hypotheses developed from the first stage of fieldwork. The study had significant findings in three key areas. Firstly, the research identified that the antecedents of commitment in affectively and caculatively committed relationships differed significantly and furthermore, relationships based on affective commitment enjoyed relatively greater levels of performance outcomes in comparison to relationships based on calculative commitment. Secondly, the study identified the causes of dissolution in previously committed relationships in four categories: buyer factors, supplier factors, competitor factors, and environmental factors. The findings also indicated that relationship dissolution could be classified in three ways: full exit, partial exit and temporary exit, and that dissolution was influenced by the motive for commitment prior to dissolution. The period of time spent in dissolving relationships was often found to be lengthy and was influenced by five categories of factors that impede partners' speed of exit. Finally, the study applied the assumptions of Hofstede (1980; 1991) to examine the extent to which national culture affects relationship development when it crosses national borders. The findings revealed little concrete evidence to suggest that national culture has a strong influence on international business relationships. International business relationships were, however, susceptible to factors such as infrastructure barriers and political barriers that were obstacles to foreign market success. The thesis contributes to current knowledge by offering the first empirically supported model of lOR development from pre-formation to dissolution in the extant literature; principally, identifying the antecedents of effective and ineffective relationships and also the stages of dissolution when relationships dissolve. The national culture literature within the domain of Marketing, and in particular, the literature concerning lORs, is advanced by suggesting that Hofstede's (1980; 1991) cross-cultural assumptions may not impact significantly on international lORs in a manner prescribed by Hofstede. In order to achieve the primary research objectives a number of scales were operationalised including scales to measure the influence of national culture on lORs, and aspects of relationship development including a multi-dimensional scale to measure trust. The study offers a number of recommendations for practitioners, and presents a number of future research directions. These are principally, to identify the antecedents of calculative commitment (that are hitherto unknown), and incorporate variables that may legitimately act as antecedents of commitment not examined in this study.

Context and Objectives: There is an increasing recognition that there is great potential in utilizing learning in client relationships as this can enable service providers to develop relational capabilities and more successfully manage relationships. Building on this premise, the present study argues that learning in relationships relates to the ability to learn from the local context to leverage relationship success. To do this, requires an understanding of what drives success in each stage of relationship development and how this can be achieved to ensure success. The aim of the research is to explore the potential for learning in business service relationships, through the exploration of learning needs relevant in stages of relationship development. Learning needs are defined as what service providers need to learn about how to leverage successful relationships at each stage of development. Research Methodology: The study employs two qualitative case studies of business service providers that provide contextually differing embedding conditions for relationships and learning. Data has been gathered through interviews with individual service providers, observation of practice and organisational documentation. The research undertaken explores service providers’ approach towards relationship development, with the aim of identifying critical factors influencing success in each relationship stage and corresponding opportunities for learning through the experiences and challenges faced by service providers in practice. Findings: Results highlights that learning from the local context is critical for managing relationship success. Critical success factors for each stage are identified from the experiences and challenges faced by service providers across the two cases. These are translated into learning needs for each stage that aim to guide service providers’ attempts to learn from the local context in order to inform and adapt their approach. The appreciation of learning needs in relation to the unique context of each organisation directs attention to corresponding guidelines for practice. The research concludes with the proposition of a theoretical model for learning in relationships as well as a practical learning needs framework that can be incorporated in service providers’ practices for managing client relationships. Importantly results suggest that becoming relationally capable requires a transition to embracing a learning orientation in terms of both philosophy and process. Research Relevance and Implications: The study extends the potential for the creation of a relational capability in business relationships through the exploration of learning needs. Findings suggest that relationship management can be viewed as a cyclical process of learning and adaptation where success at each stage rests on the ability to read and learn from the local context and engage in appropriate actions in practice. The study contributes towards practice, by providing a practical framework through which service providers can develop relational learning. Exploration and appreciation of learning needs in stages of relationship development can aid service providers in the establishment of appropriate approaches towards intervention or stimulation of relationship success.