This study is based on the learning theory, focus on TV shopping company¡¦s customer service representatives, it purposes to discuss the influence of individual feature variables to e-learning website usage opinions, and explores the correlation between e-learning website usage opinions and the learning effect. The conclusions of this study are presented as follows: 1.E-learning still can not take place function of the traditional training, but it¡¦s still very possible. 2.The strengths of E-learning are the flexibility of learning time and the control of self-learning schedule. 3.The e-learning needs of sales teams are much more than the administration staffs. 4.The level of student participate is higher, the evaluation of E-learning¡¦s effect is more valuable. 5.There is no significant correlation between e-learning effect and performance in this study. The conclusions above are significant to the human resource management in the following aspects. 1.E-learning is suitable to knowledge intensive industry, it provides more flexible learning styles to self-motivated employees. 2.Effects of training courses are still non-replaceable, the purpose of promoting the e-learning should be providing more channels of learning to improve employee¡¦s professional knowledge and the level of working skill. 3.During the e-learning promotion process, company should build the performance indicators for a suitable evaluation of learning effects.

Thesis (Ph. D.)--Open University. BLDSC no. DX222333.

Thesis (Ph. D.)--University of Washington, 2001. / Vita. Includes bibliographical references (leaves 227-241).

Thesis--Heidelberg. / Vita. Includes bibliographical references (p. 157-171).

No description available.

Thesis (M.A.)--University of Missouri-Columbia, 2007. / The entire dissertation/thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file (which also appears in the research.pdf); a non-technical general description, or public abstract, appears in the public.pdf file. Title from title screen of research.pdf file (viewed on January 4, 2008) Includes bibliographical references.

Thesis (doctoral)--Universität Hamburg.

Thesis (doctoral)--Universität Heidelberg.

Thesis (doctoral)--Universität Giessen.

Thesis (doctoral)--Uppsala universitet, 1994. / Summary in English. Includes bibliographical references (p. 211-226).