Thesis (M.S.)--Eastern Illinois University, 2008. / Includes bibliographical references (leaves 39-41).

Aversive control measures in the form of punishment and negative reinforcement are widely used in business and other organizations. The purpose of the present study was to systematically evaluate an alternative to aversive control. The effect of a package intervention consisting of a weighted checklist, weekly graphic feedback, and contingent social positive reinforcement in the form of praise was used with a university housing staff to increase duty performance. Five undergraduate Resident Assistants served as participants. A multiple baseline across staff members was used to evaluate the effect of the intervention. Results indicate that the intervention increased performance by an average of 45% and decreased variability in performance. These results suggest that interventions based on feedback and positive reinforcement are effective, cost efficient, and represent a practical alternative to aversive control measures.

This qualitative phenomenological study explored the experiences of students working as resident assistants (RAs) in college or university housing departments during the March 2020 COVID-19 shutdown. Twelve current and former RAs participated in qualitative interviews exploring their experience as their institutions shut down because of COVID-19. Three broad categories of experience were found: RAs who were considered essential employees and required to work during the pandemic, RAs who were given the option of working during the pandemic, and RAs who were laid off at the beginning of their pandemic. The central research question was regarding the perceived experience of RAs during the pandemic. RA job duties were detailed from before the pandemic and after the shutdown had taken place. Subquestions regarding RAs’ experiences with their supervisors, their experiences with their peers, their experiences with support systems at their university, and their academic experiences were also detailed. Coding and subsequent analysis yielded the following themes: role of communication, motivation, confusion, disappointment, negative stress, residential life, and unexpected positives. The research includes a discussion about the differing outcomes based on whether or not RAs had choice in their decision to continue to work during the COVID-19 shutdown. The project concludes with recommendations for practice for staff and administrators in housing and residence life, student affairs, academic affairs, and human resource services. These recommendations included implications for RAs and their relationships, RAs as college students, the mental health of RAs, and RAs as essential personnel. Implications for further research included exploring the role of college student supervisor as advocate and caretaker, the services offered by universities during times of crisis, and the exploration of being essential personnel and student employees.

For students who want to make a difference in college and beyond, involvement in a variety of available leadership positions while in college can lead to gains in many areas-and most importantly, the ability to work respectfully, flexibly, and effectively with an increasingly diverse population. While it is widely acknowledged that leadership qualities and skills are principally learned and developed (rather than inherently innate to the individual), scholars are less certain as to the specific variables and values that result in socially responsible leadership skills among college students. The Resident Assistant (RA) represents a pivotal student leadership role on campus-but it is not the only way for students to assume an influential and skills-building leadership role. Other student leaders (OSLs), encompassed herein under the umbrella title of "peer helpers," include peer counselors, peer educators, and tutors. College and university educators are striving to develop leaders to be effective in an increasingly diverse society through a variety of methods including co-curricular opportunities. The implementation of targeted leadership development opportunities represents another way to meet this goal. The Social Change Model (SCM) of Leadership Development, which consists of seven core value (citizenship, collaboration, common purpose, controversy with civility, consciousness of self, congruence, and commitment), was created to help educate college students by focusing on positive social change through leadership. Given the lack of research examining leadership outcomes from serving in the RA position, this quantitative investigation was designed to compare SCM values in RAs to the analogous values in OSLs to determine if there were differences between the two cohorts with respect to socially responsible leadership. In short, are outcomes associated with socially responsible leadership due to being a student leader in general, or will serving in the RA role be more advantageous in developing those skills? An additional goal was to determine to what degree elements of the Social Change Model (SCM) could predict a student leader serving as a RA or in another role as an OSL. Findings from this investigation were based on responses from the 2012 iteration of the Multi-institutional Study on Leadership (MSL). A careful analysis of the data revealed that the SCM value of "citizenship" was the only one among the seven that could predict a student leader serving as an RA over an OSL; in contrast, RAs did not score significantly higher than OSLs on any of the other remaining six values. Although there is a large body of work related to RA performance, further research is needed to understand the relationship between the performance of student leaders who serve in this role and SCM values. / Ph. D.

The purpose of this study was to determine differences in satisfaction of public university Resident Assistants (RAs) with regard to several job satisfaction factors identified on the Resident Assistant Satisfaction Survey (RASS), specifically as compared to Casey’s (2009) normative sample of RAs in privatized university housing. The RASS outlined eight Employment Aspect Factors and three Criterion Factors to determine RA job satisfaction. This study also determined if there were differences in job satisfaction for public university RAs based on gender, racial ethnic identification, or academic class standing. Resident Assistants from three Research I Florida institutions in the United States completed the RASS. There has been very little research identifying the factors influencing job satisfaction of paraprofessional RAs, specifically at Florida public institutions of higher education and as compared to a privatized university housing Company. / Includes bibliography. / Dissertation (Ph.D.)--Florida Atlantic University, 2015 / FAU Electronic Theses and Dissertations Collection

The purpose of this qualitative, in-depth interview, study was to understand the experiences of heterosexual male Resident Assistants (RAs) from a gendered perspective taking into account their leadership position and identity development. The significance of this particular topic is underrepresented in literature. Heterosexual male RAs have not been subjects for most masculinity studies and little research actually has considered the identities of heterosexual men as gendered individuals. Therefore, heterosexual males in a compassionate leadership position may suffer from being ignored and dismissed as not having developmental situations imposed upon them directly by this position. The results of this study include an understanding of how heterosexual male RAs identify their masculinities and the pressures they feel from societal gender norms. Implications include suggestions for how to advocate for male RAs and improve training to promote greater success for heterosexual men. / Access to thesis permanently restricted to Ball State community. / Department of Educational Studies

The resident assistant (RA) position at higher education institutions is a position of great influence. RAs have the opportunity to impact many students’ lives through the various roles that they engage in as a RA. The most common roles that RAs are expected to perform include developing community, serving as a peer helper, being a friend to residents, and enforcing policy. The very nature of a multi-role position presents challenges for RAs in understanding how to effectively enact all of their roles. This study aimed at developing an understanding of the ways in which RAs engage in identity management strategies with residents. To accomplish this purpose, 143 RAs were surveyed using an identity management strategies scale designed for this study. In addition, a previously designed self-monitoring scale was also administered to test the relationship between identity management strategies and self-monitoring. These scales were applied to situations representing each of the four primary roles of a RA: community developer, peer helper, friend, and policy enforcer. The results indicate that RAs are more likely to engage in avoidance strategies during the policy enforcer role than any other strategy. In addition, first-year RAs generally use more effective identity management strategies when developing community than returner RAs use. First-year RAs’ identity management strategies also appear to be more influenced by the RAs’ desires to be friends with residents than returner RAs’ identity management strategies. The results also indicate that female RAs are more effective in the community development role than male RAs. However, male RAs are more effective than female RAs in the policy enforcement role. A result that was supported throughout the study was the finding that RAs with upperclassmen residents are not as actively engaged in communicating their roles to residents than are RAs with freshmen and upperclassmen residents or only freshmen residents. Finally, the relationship of perceived self-monitoring to RAs’ choice of identity management strategies was not supported. The results of the study, interpretation of the data analysis, study implications, and directions for future research are discussed in detail.

The resident assistant (RA) position at higher education institutions is a position of great influence. RAs have the opportunity to impact many students’ lives through the various roles that they engage in as a RA. The most common roles that RAs are expected to perform include developing community, serving as a peer helper, being a friend to residents, and enforcing policy. The very nature of a multi-role position presents challenges for RAs in understanding how to effectively enact all of their roles. This study aimed at developing an understanding of the ways in which RAs engage in identity management strategies with residents. To accomplish this purpose, 143 RAs were surveyed using an identity management strategies scale designed for this study. In addition, a previously designed self-monitoring scale was also administered to test the relationship between identity management strategies and self-monitoring. These scales were applied to situations representing each of the four primary roles of a RA: community developer, peer helper, friend, and policy enforcer. The results indicate that RAs are more likely to engage in avoidance strategies during the policy enforcer role than any other strategy. In addition, first-year RAs generally use more effective identity management strategies when developing community than returner RAs use. First-year RAs’ identity management strategies also appear to be more influenced by the RAs’ desires to be friends with residents than returner RAs’ identity management strategies. The results also indicate that female RAs are more effective in the community development role than male RAs. However, male RAs are more effective than female RAs in the policy enforcement role. A result that was supported throughout the study was the finding that RAs with upperclassmen residents are not as actively engaged in communicating their roles to residents than are RAs with freshmen and upperclassmen residents or only freshmen residents. Finally, the relationship of perceived self-monitoring to RAs’ choice of identity management strategies was not supported. The results of the study, interpretation of the data analysis, study implications, and directions for future research are discussed in detail.

Thesis (M.A.)--Oregon State University, 2009. / Printout. Includes bibliographical references (leaves 185-189). Also available on the World Wide Web.

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