This thesis is focused on the proposal form filling error rate in life insurance. The theoretical part of the thesis describes main aspects of the methodology Lean Six Sigma, which will be used to decrease high error rate. Lean Six Sigma is widely used in today's companies to improve business processes by increasing their sigma. The methodology is an integration of two separate approaches, both invented in the beginning of the 20th century. The aim of the integration is to bring together the best of both of them. The practical part of the thesis shows how the seemingly separed approaches Lean and Six Sigma can work together. Lean was used to improve the process for insurance company's sales force, and Six Sigma was then applied to decrease the error rate of the forms. Both of the improvements were successfully implemented in the company and led to a desired outcome.

Lean Six Sigma is one of the tools organizations use to help their processes run faster and thus maximize their profits. It is a thorough approach that can reveal defects in companies' processes through examining customers' needs and its statistical data Its popularity spreads fast from the early adopters such as General Electric, Toyota or Motorola and many companies are keen to get their hands on it and achieve similar success as above mentioned. Czech companies are not different. There is, however, a tendency to lay it aside based on first time impressions. The most frequent reasons are: complexity, need to make dramatic changes in the company's culture and high initial costs. Main goal of this thesis is to show that Lean Six Sigma does not necessarily have to be a thorough approach. It can also be used as a one-time tool to improve company's processes, just by picking the right parts and combining them in the right order. This thesis describes the most useful tools and also shows how they can be used in the real situation. By aligning them in a row it also creates a framework for Lean Six Sigma implementation projects which can be used repeatedly. One chapter also describes various problems that might occur during the implementation and provides readers with possible solutions to overcome them.

The thesis, entitled "Six Sigma and improvement of the specific financial control" deals with the Six Sigma methodology in general in theoretical part. It defines the method, the objectives of its establishment, its history, next, theoretical part covers key aspects of Six Sigma, its principles and benefits, tools, management responsibilities for Six Sigma, the COQ in terms of Six Sigma philosophy and most important, the DMAIC methodology, which combines theoretical and empirical part of the project. Practical part illustrates the use of Six Sigma, mainly the process of DMAICR method for ongoing project of the accounting department of financial headquarter of no - named international company operating in Slovakia, which aims to improve the reconciliation process of the Hypotax account as the reason of identifying the weaknesses and significant deficiencies in the process.

The thesis deals with approaches to improving processes and with application of one to a selected production process. Currently, streamlining processes is of interest to many companies, not only manufacturing ones. The relevance of the topic is also evidenced by the number of publications devoted to this very issue. The aim of the thesis is to propose improvements in manufacturing processes in the welding shop through Jiskuhen activities used in Toyota Peugeot Citroën Automobile Czech s.r.o. The first part of the thesis defines terms related to processes and their management, followed by description of some of the widely used improvement approaches and their basic assumptions. The other part of the thesis focuses on the description of Jishuken activities and their subsequent practical application within the company. The thesis offers concrete proposals for improving processes and also recommendations for the management of these activities. This thesis demonstrates the philosophy of continuous improvement in the company, which serves as a reference point for other companies in the area of streamlining of processes.

After events like the global financial crisis and the advent of globalisation, companies have experienced increased competition and pressure to improve performance in the new environments in which business is conducted. This has impacted the world of manufacturing, among others, and has necessitated companies in this industry to adopt improvement methodologies to assist in growing the business. This study looks into the implementation of Lean Six Sigma (LSS) as one of these procedures and highlights that most articles and studies on this process concentrate on the highvolume, low-mix manufacturing environment. On account of this, a gap is left in the application of these techniques in the low-volume, high-mix environment. The literature highlights the differences in the two disciplines that have now evolved into one toolkit that is applied as LSS and how that is achieved. The cases highlighted do not, however, cover the low-volume, high-variety manufacturers, and this paper seeks to use the expertise of LSS practitioners in this environment to get information and derive a framework for successful implementation of LSS in the capital equipment environment. The main contributor to the study is a company that manufactures capital equipment for the mines, with other respondents being practitioners in similar companies and customers in the mines. Respondents were sent a survey to get their opinion on the implementation of LSS in their environment. The survey attempted to gather information through five key questions on how LSS was being applied and its impact on the cost, cycle-time and on-time delivery of the organisation. A quantitative study design was adopted to develop a framework for the successful implementation of LSS in the capital equipment industry. A total of 38 respondents gave feedback, which was analysed, and this showed what - according to the professionals involved in this study - are the vital aspects of this implementation to ensure success. / Dissertation (MBA)--University of Pretoria, 2014. / zkgibs2015 / Gordon Institute of Business Science (GIBS) / Unrestricted

No atual contexto, a metodologia Seis Sigma passou a ser enfocada como uma nova estratégia voltada para o melhoramento contínuo dos processos com foco evidenciado na satisfação dos clientes e, em conseqüência, uma importante ferramenta para as Instituições Públicas, de caráter militar, aprimorarem seus serviços. O objetivo deste estudo é diagnosticar e implementar a metodologia Seis Sigma no Fundo de Saúde do Exército da Guarnição de Caçapava visando a melhoria no atendimento ao usuário. Para isso, com base no referencial teórico disponível, o trabalho inicialmente apresentou um breve relato sobre a gestão da qualidade, desde a evolução da qualidade até a sua abordagem nos serviços, procurando enfatizar a importância da qualidade nos serviços de saúde, seguido de uma abordagem sobre a metodologia Seis Sigma e suas principais características. A partir do estudo desenvolvido, implantou-se o modelo proposto para se analisar os resultados alcançados. Os resultados obtidos evidenciaram ganhos significativos com a implantação da metodologia Seis Sigma, principalmente no que se refere ao aumento da satisfação dos usuários com o Fundo de Saúde do Exército, em função do aumento da produtividade e da racionalização do tempo de processamento e atendimento. / In the current context, the Six Sigma methodology is now focused as a new strategy to the continuous improvement of processes with an evidenced focus in customer satisfaction, and consequently an important tool for public institutions of military nature to improve their services. The aim of this study is to diagnose and implement the Six Sigma methodology in the Health Fund Army Garrison Caçapava aimed at improving the service User. For that, based on the available theoretical framework, the work originally presented a brief report on the quality management, from the evolution of quality to its approach to services, trying to emphasize the importance of quality in health services, followed by an approach to the Six Sigma methodology and its main characteristics. Based on the study that had been developed, the proposed model was implemented in order to analyze the results. The results showed significant gains with the implementation of Six Sigma methodology, particularly with regard to increased user satisfaction with the Health Fund of the Army, with increasing productivity and streamlining the processing time and attendance.

Diplomová práce se zabývá analýzou využití projektové metodologie Lean Six Sigma na finančním oddělení ve vybrané mezinárodní společnosti a návrhem postupu na jeho zlepšení. Jsou zde obsaženy teoretické poznatky týkající se metody Lean Six Sigma jako i praktická ukázka použití dané metody v praxi. Na základě údajů a zkoumání použití metody je provedená analýza efektivního využití. Následně je popsané zhodnocení dané analýzy a navržen postup pro zlepšení situace do budoucna.

The diploma thesis deals with reduction of scrapping at zero rework projects. These are the projects where corrections of particular parts are not allowed. If there are any in this way damaged parts, the entire products become scraps. Due to the fact the cost of low quality is increased, which is undesirable. The theoretical part describes the use of the six sigma method, which is then applied in the practical part. By using the IPO analysis the possible causes of the main problem have been chosen and then tested. The output of the diploma thesis is to find out and eliminate the causes of discrepancy, especially bridge walls at zero rework projects. After implementation of the first arrangements the scrapping has already been reduced.

The aim of this thesis is to reduce the cost of poor quality in the chosen production process. Specifically I focused on the winding lines at the production of rotors, which are components of electronic brake systems (EBS) and heating and ventilation systems of cars. The thesis was worked out in accordance with an announced Six Sigma project in the company. I also dealt with the Six Sigma strategy in the theoretical part. The chosen tools are applied afterwards in the practical part, especially in define, measure and analyse phases. The output of this thesis is an analysis of all possible causes of high scrap ratio in the stated production process. I also proposed to adopt measures for cutting the cost of poor quality in the chosen production process.

Lean, Six sigma y TOC son metodologías enfocadas en la mejora continua que han sido aplicadas en diversos sectores y empresas por separado. Sin embargo, hay pocos estudios sobre la importancia y la potencia que podría tener la sinergia de estas tres herramientas en la mejora del rendimiento y productividad en los entornos donde se apliquen. Es por eso que en este artículo se presenta un modelo donde se combinan estas tres metodologías, teniendo como base los 5 pasos de TOC y en cada fase se implementan las herramientas de Lean que ayudan a identificar el flujo de valor y eliminar actividades, tiempos improductivos y desperdicios. También se utilizan herramientas de Six sigma para calcular el CPK, controlar la variabilidad del proceso crítico y definir el nivel sigma del entorno en estudio. Usando el modelo 6TOC se logra reducir los tiempos y costos de producción, lo que permite un incremento del 6% en la productividad y elevar el nivel sigma en 4 de las Pymes que fabrican muebles de madera en el Perú. Con esto, se puede afirmar que 6TOC es una herramienta potente que se adapta el sector de muebles de madera para conseguir una mejora continua. / Lean, Six Sigma and TOC are methodologies that focus on continuous improvement and have been applied in different industries separately. However, there are a few studies that show the great influence of these three tools synergizing to improve performance and productivity in the environments where these are applied. This paper presents an empirical model denominated 6TOCwhere the three methodologies are combined. The model is based on the five steps of TOC using Lean and Six Sigma tools to identify the value flow in the processes, eliminate unprofitable activities and control variability in the critical process. Using these, it is possible to reduce production times and costs, allowing a 6% increase in productivity and raise the sigma level in 4 of the SMEs that produce wooden furniture in Peru. We conclude that 6TOC is a mighty tool adapted to the wooden furniture sector to achieve continuous improvement. / Trabajo de Suficiencia Profesional