In the Internet of Services (IoS) providers and consumers of services engage in business interactions on service marketplaces. Provisioning and consumption of services are regulated by service level agreements (SLA), which are negotiated between providers and consumers. Trading composite services requires the providers to manage the SLAs that are negotiated with the providers of atomic services and the consumers of the composition. The management of SLAs involves the negotiation and renegotiation of SLAs as well as their monitoring during service provisioning. The complexity of this task arises due to the fact that dependencies exist between the different services in a composition. Dependencies between services occur because the complex task of a composition is distributed between atomic services. Thus, the successful provisioning of the composite service depends on its atomic building blocks. At the same time, atomic services depend on other atomic services, e.g. because of data or resource requirements, or time relationships. These dependencies need to be considered for the management of composite service SLAs. This thesis aims at developing a management approach for dependencies between services in service compositions to support SLA management. Information about service dependencies is not explicitly available. Instead it is implicitly contained in the workflow description of a composite service, the negotiated SLAs of the composite service, and as application domain knowledge of experts, which makes the handling of this information more complex. Thus, the dependency management approach needs to capture this dependency information in an explicit way. The dependency information is then used to support SLA management in three ways. First of all dependency information is used during SLA negotiation the to ensure that the different SLAs enable the successful collaboration of the services to achieve the composite service goal. Secondly, during SLA renegotiation dependency information is used to determine which effects the renegotiation has on other SLAs. Finally, dependency information is used during SLA monitoring to determine the effects of detected violations on other services. Based on a literature study and two use cases from the logistics and healthcare domains different types of dependencies were analyzed and classified. The results from this analysis were used as a basis for the development of an approach to analyze and represent dependency information according to the different dependency properties. Furthermore, a lifecycle and architecture for managing dependency information was developed. In an iterative approach the different artifacts were implemented, tested based on two use cases, and refined according to the test results Finally, the prototype was evaluated with regard to detailed test cases and performance measurements were executed. The resulting dependency management approach has four main contributions. Firstly, it represents a holistic approach for managing service dependencies with regard to composite SLA management. It extends existing work by supporting the handling of dependencies between atomic services as well as atomic and composite services at design time and during service provisioning. Secondly, a semi-automatic approach to capturing dependency information is provided. It helps to achieve a higher degree of automation as compared to other approaches. Thirdly, a metamodel for representing dependency information for SLA management is shown. Dependency information is kept separately from SLA information to achieve a better separation of concerns. This facilitates the utilization of the dependency management functionality with different SLA management approaches. Fourthly, a dependency management architecture is presented. The design of the architecture ensures that the components can be integrated with different SLA management approaches. The test case based evaluation of the dependency management approach showed its feasibility and correct functioning in two different application domains. Furthermore, the performance evaluation showed that the automated dependency management tasks are executed within the range of milliseconds for both use cases. The dependency management approach is suited to support the different SLA management tasks. It supports the work of composite service providers by facilitating the SLA management of complex service compositions.

Les centres de données verts de dernière génération ont été conçus pour une consommation optimisée et une meilleure qualité du niveau de service SLA. Cependant,ces dernières années, le marché des centres de données augmente rapidement,et la concentration de la puissance de calcul est de plus en plus importante, ce qui fait augmenter les besoins en puissance électrique et refroidissement. Un centre de données est constitué de ressources informatiques, de systèmes de refroidissement et de distribution électrique. De nombreux travaux de recherche se sont intéressés à la réduction de la consommation des centres de données afin d'améliorer le PUE, tout en garantissant le même niveau de service. Certains travaux visent le dimensionnement dynamique des ressources en fonction de la charge afin de réduire le nombre de serveurs démarrés, d'autres cherchent à optimiser le système de refroidissement qui représente un part important de la consommation globale.Dans cette thèse, afin de réduire le PUE, nous étudions la mise en place d'un système autonome d'optimisation globale du refroidissement, qui se base sur des sources de données externes tel que la température extérieure et les prévisions météorologiques, couplé à un module de prédiction de charge informatique globale pour absorber les pics d'activité, pour optimiser les ressources utilisés à un moindre coût, tout en préservant la qualité de service. Afin de garantir un meilleur SLA, nous proposons une architecture distribuée pour déceler les anomalies de fonctionnements complexes en temps réel, en analysant de gros volumes de données provenant des milliers de capteurs du centre de données. Détecter les comportements anormaux au plus tôt, permet de réagir plus vite face aux menaces qui peuvent impacter la qualité de service, avec des boucles de contrôle autonomes qui automatisent l'administration. Nous évaluons les performances de nos contributions sur des données provenant d'un centre de donnée en exploitation hébergeant des applications réelles. / Next-generation green datacenters were designed for optimized consumption and improved quality of service level Service Level Agreement (SLA). However, in recent years, the datacenter market is growing rapidly, and the concentration of the computing power is increasingly important, thereby increasing the electrical power and cooling consumptions. A datacenter consists of computing resources, cooling systems, and power distribution. Many research studies have focused on reducing the consumption of datacenters to improve the PUE, while guaranteeing the same level of service. Some works aims the dynamic sizing of resources according to the load, to reduce the number of started servers, others seek to optimize the cooling system which represents an important part of total consumption. In this thesis, in order to reduce the PUE, we study the design of an autonomous system for global cooling optimization, which is based on external data sources such as the outside temperature and weather forecasting, coupled with an overall IT load prediction module to absorb the peaks of activity, to optimize activere sources at a lower cost while preserving service level quality. To ensure a better SLA, we propose a distributed architecture to detect the complex operation anomalies in real time, by analyzing large data volumes from thousands of sensors deployed in the datacenter. Early identification of abnormal behaviors, allows a better reactivity to deal with threats that may impact the quality of service, with autonomous control loops that automate the administration. We evaluate the performance of our contributions on data collected from an operating datacenter hosting real applications.

In my thesis, I will focus on outsourcing the way it may be applied from global perspective. I will precisely define specific types of outsourcing, it`s versatility and summarize current trends in outsourcing business. Besides outsourcing, focus has also been put on managed service known as managed ICT services. Looking into these, particular interest is given to outsourcing of printing services and managed desktop services. As a result, deep dive into current situation of a concrete company was done, listing analysis of actual printing devices and desktop devices, ending with closing summary recommending the best way to implement new solution and smart ways of financing.