Submitted by Maicon Juliano Schmidt (maicons) on 2015-07-07T13:18:41Z No. of bitstreams: 1 Rosiane Serrano.pdf: 2567085 bytes, checksum: 9a27b2246b749bfc0cf46f79adb48dbe (MD5) / Made available in DSpace on 2015-07-07T13:18:41Z (GMT). No. of bitstreams: 1 Rosiane Serrano.pdf: 2567085 bytes, checksum: 9a27b2246b749bfc0cf46f79adb48dbe (MD5) Previous issue date: 2013-05-27 / Nenhuma / Em setores complexos como o de vestuário, no qual a competitividade está atrelada à diferenciação dos produtos, realizar estudos setoriais que possibilitem identificar e prospectar tendências é essencial para o desenvolvimento de estratégias que auxiliem no posicionamento competitivo do setor. Neste contexto, a presente pesquisa tem como objetivo aplicar a abordagem sistêmica com o intuito de buscar melhorias alavancadoras do desempenho de um setor. O método de pesquisa abordado foi o Design Science Research, que se caracteriza por ser um processo que usa o conhecimento para projetar artefatos que serão utilizados e submetidos à análise para verificar sua eficácia. Nessas condições, foram aplicados o Pensamento Sistêmico e o Planejamento por Cenários no Setor de Vestuário, especificamente na região norte do Rio Grande do Sul, denominada Alto Uruguai. Inicialmente, conceituou-se a problemática envolvida neste estudo, construiu-se o referencial teórico, abordando-se os principais tópicos para o desenvolvimento da pesquisa, sendo que, posteriormente, foram propostos esboços de pesquisa e, na sequência, realizou-se a aplicação. Ao final, foi feita uma avaliação, buscando evidências sobre o método aplicado e sua efetividade, bem como para atender a um dos objetivos específicos. Como resultados, a pesquisa apresenta um Modelo de Governança visando à sinergia dos diversos atores do setor, um Plano de Ação desenvolvido para a efetividade das ações de alavancagem do segmento, além de um banco de dados inicial do mesmo, contendo as variáveis importantes para o seu contexto. Por fim, evidencia-se, através das entrevistas e da aprendizagem relatada, que o método aplicado permite o entendimento das variáveis que circundam o setor, sendo aplicável para estudos setoriais. / In complex sectors as the clothing sector, which competitiveness is linked to product’s differentiation, it’s essential realize sectorial studies that allows identify and prospect trends to develop strategies that helps in the sector competitive position. In this context, this research has as main objective apply the systemic approach in order to improve the sector performance. The research method used was the Design Science Research, which is characterized by being a process which uses the knowledge to project artifacts that will be used and analyzed to prove its efficacy. Under this conditions, it was applied the System Thinking and the Scenario Planning in the clothing sector, specifically in the north region of Rio Grande do Sul, named Alto Uruguai. Initially, the situation involved in this study was conceptualized, the theoretical referential was described approaching the main topics to the research development. After the method was applied and evaluated, searching for evidences about the method and its effectiveness in order to understand one of the specific objectives. As results the research presents a Governance Model viewing the actor’s sector synergy, an Action Plan developed to ensure the actions’ effectiveness, besides an initial data base containing important variables to the context. Finally, it’s possible to evidence, through interviews and the learning that the applied method allows the variables understanding, being usable to sectorial studies.

This study explored processes, marketing and management styles employed by stall holders at the roadside markets of Umkhanyakude municipal area. The first aim of the study was to find types of traditional artifacts that are commonly sold at the roadside markets. The second aim was to find out if the members of roadside markets were aware of their target market. The third aim was to uncover the marketing strategies employed and the understanding of their principles by the respondents in relation to the success with their sales. Nine roadside markets were visited out of which only seven were willing to be investigated. From each roadside market 50% of the members present at the time of research formed the sample for this study. Focus group discussions were held with the management committees. These discussions were looking at the management and policy issues followed by roadside markets when employing the marketing principles in their daily operations. The research was conducted by using personal observations of the roadside markets by the researcher, focus group discussions which involved discussions between the researcher and the management structures of the various roadside markets, attending meetings to enable a critical understanding of the level at which the markets operate, and a questionnaire that was administered to the stallholders of the seven markets. The combination of qualitative and quantitative research provided a framework of how the roadside markets operate in promoting and selling their products to customers. A questionnaire translated into Isizulu was used and the results were analyzed using the SSPS model. Findings suggested that the roadside markets have their marketing strategies of which some are basically the marketing mix and some originate from their way of life. The members of the roadside markets have a lesser understanding of the marketing strategy in relation to product development and packaging, costing and pricing, promotion and target market awareness. The management teams of the markets with an understanding of business management knowledge were instrumental in contributing to better performance of the markets. Management committees that had been exposed to capacity building and training showed better skill levels compared to those that had not had the exposure. / Thesis (M.Sc.)-University of KwaZulu-Natal, Pietermaritzburg, 2005.