Although, the literature reveals that coach interior designs have been emphasized as an important factor determining their competitiveness in the market and the quality of an interior design can be effectively improved by using information about passenger expectations, few practical studies exist to assess the urban railway transport interiors from the passengers&rsquo / perspective. Consequently, designers lack reliable criteria to guide their decisions which would satisfy users. In this study, it is intended to develop a procedure to create interior design alternatives of urban railway transportation vehicles with regard to subjective needs and preferences of users. In order to acquire design criteria and recommendations for such interiors, the design alternatives are then evaluated quantitatively through the medium of semantic assessment tools. The thesis is supported with the arguments collected from literature and with the data from three empirical studies.

Submitted by Maryse Santos (maryseeu4@gmail.com) on 2016-08-12T15:07:37Z No. of bitstreams: 1 Dissertação- Edson da FOnsêca de Lira.pdf: 4227960 bytes, checksum: 9b3e918782828eb58062eac3486c48a7 (MD5) / Approved for entry into archive by Divisão de Documentação/BC Biblioteca Central (ddbc@ufam.edu.br) on 2016-08-26T12:24:58Z (GMT) No. of bitstreams: 1 Dissertação- Edson da FOnsêca de Lira.pdf: 4227960 bytes, checksum: 9b3e918782828eb58062eac3486c48a7 (MD5) / Approved for entry into archive by Divisão de Documentação/BC Biblioteca Central (ddbc@ufam.edu.br) on 2016-08-26T12:27:51Z (GMT) No. of bitstreams: 1 Dissertação- Edson da FOnsêca de Lira.pdf: 4227960 bytes, checksum: 9b3e918782828eb58062eac3486c48a7 (MD5) / Made available in DSpace on 2016-08-26T12:27:51Z (GMT). No. of bitstreams: 1 Dissertação- Edson da FOnsêca de Lira.pdf: 4227960 bytes, checksum: 9b3e918782828eb58062eac3486c48a7 (MD5) Previous issue date: 2016-03-22 / Não informada / This work aims to evaluate the perception of employees a company that produces beds and upholstered in the city of Manaus about the internal environment in living together in the institution, analyzing the degree of motivation and satisfaction. Was used as an evaluation tool a self-administered questionnaire where the theme “Organizational Climate”, was divided in to eight dimensions: Communication, Desktop, Interpersonal Relations, Management and Leadership, Workplace Safety, Compensation and Benefits, Recognition and Motivation and Organizational Culture. In the analysis of the data was used the Semantic Evaluation technique, from the free statistical software R 3.0.3 in order to synthesize the informations. The results indicate the perception by employees of a positive organizational climate, they have a good relationship with their peers and hierarchical supervisors, has also noticed a good relationship with the president of the company that is easily accessible to them, the company's image to employees is evaluated as positive and may indicate a good level of motivation, however employees indicated need for re-evaluation in the communication process, job security and benefits offered. / Este trabalho tem como objetivo examinar a percepção de determinados funcionários a respeito do ambiente interno em que convivem em uma empresa que produz camas e estofados na cidade de Manaus, analisando o grau de motivação e satisfação. Utilizou-se como ferramenta de avaliação um questionário auto-administrado onde o tema “Clima Organizacional”, foi dividido em oito dimensões: Comunicação, Ambiente de Trabalho, Relações Interpessoais, Gestão e Liderança, Segurança do Trabalho, Remuneração e Benefícios, Reconhecimento e Motivação, Cultura Organizacional. Na análise dos dados, foi utilizada a técnica de Avaliação Semântica, a partir do software estatístico livre R 3.0.3 a fim de sintetizar as informações. Os resultados indicam a percepção pelos funcionários de um clima organizacional positivo, os mesmos têm uma boa relação com seus pares e superiores hierárquicos, também foi percebida uma boa relação com o presidente da empresa que é de fácil acesso aos mesmos, a imagem da empresa para os funcionários é avaliada como positiva e pode-se indicar um bom nível de motivação; entretanto, os colaboradores indicaram haver necessidade de reavaliação no processo de comunicação, segurança no trabalho e benefícios oferecidos.