The start of the 21th century is notable for the apparent lack of safe drinking water and sanitation. Over one billion people in all parts of the world lack access to clean water. Most live in developing countries, such as Africa. Unsafe water and poor sanitation have been primary causal factors in the vast majority of water-borne diseases, especially diarrheal ones. The South African Constitution (Act 108 of 1996, Chapter 2, Section 24) states: “Everyone has the right: (a) To an environment that is not harmful to their health and their wellbeing; and (b) To have the environment protected, for the benefit of present and future generations, through reasonable legislative and other measures that prevent pollution and ecological degradation; promote conservation; ecologically sustainable development, and the use of natural resources, while promoting justifiable economic and social development.” Secondly, section 27 states that: “Everyone has the right to have access to: (a) Health-care services, including reproductive health care; (b) Sufficient food and water; and (c) Social security, including, if they are unable to support themselves and their dependants, appropriate social assistance.” These factors have prompted this research within the Ugu District Municipality on the perceptions of inadequate rural water service delivery. This study reveals information on those areas in the Ugu District Municipality, which do not have access to clean water, and on the health hazards that might lead to death if residents’ lack of access to clean water persists. The Ugu District Municipality, is situated in KwaZulu-Natal Province, and covers a surface area of 5866 km2. There are six local municipalities in this district. These are: Ezinqoleni, Umzumbe, Umziwabantu, Hibiscus Coast, Umdoni and Vulamehlo. The node is 77% rural and 23% urban, and the total population for this area is 704027 (Ugu District Municipality IDP 2nd 2011/2012:19). / M. Development and Management (Water Studies), North-West University, Potchefstroom Campus, 2012

The last few years have seen an increase in the infection rate not only of HIV but also TB. The HIV/AIDS pandemic is increasing rapidly mainly in developing countries with 71 % of infections in the Sub-Saharan region of Africa. South Africa, which forms part of the Sub- Saharan region, has the highest infection rate in the world with 3.2 to 3.4 million people living with HIV/AIDS. People with HIV are especially vulnerable to TB, and HIV pandemic is fuelling an explosive growth in TB cases. The increase in the infection rate of TB and HIV exert increased pressure on health service delivery thus reflecting the serious problem in the country with regard to health service delivery to people co-infected with TB and HlV/AlDS. Health service delivery is also hindered by negative attitudes of health workers that have been reported towards people living with HIV/AIDS. They entertain a biased view of their own risk, considering risk only from occupational exposure and denying the possibility of infection in their private life. These attitudes of health workers decreases the quality of care and support delivered to patient co-infected with TB and HIV. This result in people not disclosing their illness even in cases were treatment is available like TB for the fear of stigmatisation. Hence the problem of stigmatisation escalates into a dilemma for the patient co-infected with TB and HIV. Therefore these patients tend to shy away from health services and isolate themselves due to fear of being stigmatised twice. The need to address TB and HIV together in the light of this dimension is urgent so as to improve the utilization of the health services by people co-infected with Ti3 and HIV. The purpose of this research was to explore and describe the experiences of patients co-infected with TB and HIV regarding stigmatisation by the health workers, to explore and describe the attitudes of health workers towards patients co-infected with TB and HIV, and to formulate guidelines for health workers that will facilitate the health service utilization by patients co-infected with TB and HIV in the Potchefstroom district. The research was conducted in the Potchefstroom district in the North West province of South Africa. A qualitative research design was used to explore and describe the experiences of patients co-infected with TB and HIV regarding stigmatisation by the health workers, and to explore and describe the attitudes of health workers toward co-infected patients. A purposive voluntary sampling method was used to select participants who met the set criteria. Two populations were used, that is the patients co-infected with TB and HIV, and the health workers who were involved in their care. In depth unstructured interviews were conducted with the patient population and semi structured interviews with the health worker population using an interview schedule that was formulated from the background literature. Data was captured on an audiotape, and transcribed verbatim. Field notes were taken immediately after each interview. The researcher and a co-coder did data analysis after data saturation was reached and a consensus was reached on the categories that emerged. From the findings of this research it appeared that there were general perceptions by the patients co-infected with TB and HIV that indicated stigmatisation by the health workers. This perceived stigmatisation was reported as being perpetrated by all categories of health workers. Negative behaviours such as the health workers not having time for the patients and being impatient were reported. Lack of sufficient knowledge was related to these behaviours especially amongst lower categories or non-professional health workers. In spite of the above, the researcher also observed that there was a limited number of health workers who were still being perceived as committed and caring by the patients co-infected with TB and HIV. The researcher concluded that the relationship between the health workers and the patients co-infected with TB and HIV was characterised by conflict. The health workers seemed to perceive the patients co-infected with TB and HIV as stubborn, harsh, abuse alcohol, manipulative and not taking responsibility of their illness. These perceptions lead the health workers to have a negative attitude towards these patients and occasionally came across as unsympathetic towards them. On the other hand the researcher observed that there were other health workers who did not present with negative behaviours towards these patients and tried to understand the reasons for their sometimes-unacceptable behaviours. Recommendations are made for the field of nursing education, community health nursing practice and nursing research with the formulation of guidelines for health workers so as to facilitate the utilization of the health services by the patients co-infected with TB and HIV. The guidelines are discussed under three main categories, namely guidelines for the health workers to facilitate the utilization of the health services by the patients co-infected with TB and HIV, guidelines to improve the utilization of the health services more efficiently and adequately by the patients co-infected with TB and HIV, and guidelines to improve the attitudes of the health workers towards the patients co-infected with TB and HIV with the intention of improving the utilization of the health services by these patients. / Thesis (M.Cur.)--North-West University, Potchefstroom Campus, 2006.

The White Paper on National Transport Policy (SA, 1996:12) identified the fragmentation of functions between different spheres of government as one of the main obstacles besetting the effective development and management of the transport system. It endorsed one of the principles in the Constitution of the Republic of South Africa Ad 108 of 1996, to devolve functions to the lowest appropriate sphere of government if it could be more effectively handled and if there was capacity to perform the functions. In pursuing the above objective, the purpose of this study was to determine the functionality of the West Rand District Municipality in terms of administrative as well as economic and transport management principles to fulfil the role as a transport authority in terms of the NLTTA for its present area of jurisdiction. The study therefore addressed the legal framework as well as transport and economic indicators defining the functional area of a transport authority. In determining the nature and extent of functions as fulfilled by the respective municipalities, use was made of dichotomous questionnaires. These findings were also supported with technical data based on surveys conducted through the Gauteng Household Travel Survey (2000) and the Operating Licensing Strategy (200212003). To further operationalise the research objectives of this study, and touching on Great Britain's transport experience over the past 75 years, a comparison was made between the present status of Transport Authorities in the United Kingdom, compared to those in South Africa (Gauteng Province). Upon analysing the empirical findings it was evident that the establishment of a Transport Authority for the area of jurisdiction of the West Rand would enable the WRDM to deliver on the following number of fronts: • Coherent Alignment to a Common Vision • Integration of Transport System • Control over Transport Modes • Optimised Utilisation of Funds To create a conducive environment for a West Rand Transport Authority to improve its functionality, it was recommended that serious attention be given to aspects such as funding mechanisms, legality of municipal entities, clarity on the status of transport powers at municipal level of government, assignment of functions and human resource capacity. Upon conclusion it was agreed that the successful implementation of a functional transport authority for the West Rand will be dependant, not only upon technical expertise and management and by resolving the above issues, but also on political support. / Thesis (M. Development and Management)--North-West University, Potchefstroom Campus, 2006.

Identifying and prioritising effective service delivery drivers' in selected civil construction companies are more than merely satisfying customers' need. By successfully identifying and prioritising effective service delivery drivers within the selected civil construction companies, the companies will be able to achieve competitive advantage above their competitors. This study, by using a questionnaire as a measurement instrument, established that a gap currently exist between what civil construction companies, their employees and their customers regards as effective service delivery drivers within the civil construction industry. By closing this gap, the civil construction companies will be able to generate or maximise profits for their shareholders as there will be common understanding of the level of performance to meet the customer's expectations. The company will also have engaged employees as they would know what is expected from them on a daily basis. The study further highlights the benefits of managing these identified service delivery drivers and elaborate on the factors needed to successfully manage a service level agreement between a civil construction company and their customers. Civil construction companies however will have to revisit these drivers on a continuous basis as client satisfaction is associated with continuous improvement, permanent assessment of service delivery drivers and the service delivery standards. In essence, there are still a lot of challenges and opportunities when it comes to quality service delivery drivers in the civil construction industry. Each company needs to conduct a SWOT analysis to evaluate their competitiveness within the industry. / Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2011.

In 2001 the first Human Resource Development Strategy of South Africa (HRDSA) was implemented. The lack of institutional arrangements, structures, procedures, processes and capacity and the location of the HRDSA, 2001, at both the then Departments of Education and Labour, severely hampered the implementation and effective functioning of the Strategy. This study aims to find solutions to the main implementation difficulties experienced with the HRDSA, 2001, in order to ensure increased performance regarding the strategic priorities of the revised HRDSA, 2010 – 2030. An empirical study was conducted to determine potential challenges pertaining to the implementation of the revised HRDSA. Interviews were conducted with senior officials and experts at relevant national departments and with the Gauteng Provincial Government and social partners and relevant stakeholders, including organised labour and organised business. Questionnaires distributed among human resource development (HRD) practitioners addressed matters pertaining to possible solutions with regard to the appropriate location of the HRDSA, challenges in implementing the HRDSA, capacity needs, appropriate governance structures, political support and budgetary constraints. Best practice for the implementation of a national HRD strategy in a number of countries is outlined and discussed with a view to benchmarking the HRDSA and learning from the mistakes made by them in the implementation of their national HRD strategies. Based on these lessons learnt by those countries, and valuable information gathered through the results obtained from the questionnaires and interviews, recommendations are made to support the successful implementation of the revised HRDSA. The recommendations are focused on the effective, efficient, economic and sustainable implementation of the revised HRDSA commitments, strategic priorities, strategic objectives, programmes and projects to improve social and economic growth, as well as HRD, human development (HD) and accelerated quality service delivery in South Africa. / Thesis (M. Development and Management)--North-West University, Potchefstroom Campus, 2011.

Municipalities are faced with the major task of providing water services to their local residents. Dissatisfaction regarding water services in South Africa has been manifested in protests staged by communities. However, service delivery is still reflecting a backlog. This study aims to describe the current situation and challenges facing Greater Tubatse Local Municipality and the roles of the major players regarding water services. The study indicated that the residents of Praktiseer have no sustainable potable water. The critical part of this inquiry is to establish whether the local municipality has strategies in place to deal with the identified problems. Access to clean water and sanitation is essential to health. The Constitution of the Republic of South Africa mandates the local governments to ensure the provision of water services to their communities in a sustainable manner. This study also defined the roles of the local municipality within the context of the existing legislative framework. / Thesis (M. Development and Management)--North-West University, Potchefstroom Campus, 2012.

Waste, that is any matter whether gaseous, liquid or solid or any combination thereof, originating from any residential, commercial or industrial area identified as undesirable or superfluous by-product, emission, residue or remainder of any process or activity tends to be a hazard to the environment. Waste is generated in all processes which transform materials from one state, form or medium to another. The management of waste in the Sedibeng District Municipality is a very complex problem. There are many reasons for this and these include: the diverse and voluminous waste stream; progressive accumulation of waste in the environment; large numbers of unpermitted waste disposal sites; the severe shortage of hazardous waste disposal sites and shortage of personnel in local municipalities qualified to implement existing legislation. The accumulation of waste in the district not only poses a serious and growing threat to health and quality of life, but also causes infrastructural damage such as the blocking of storm water drains and sewer by litter which ultimately leads to costly road and pavement destruction and increase in maintenance costs. The objective of the study was to investigate waste management activities in the Sedibeng District Municipality and to explore best practices as strategies for recommendations. The Sedibeng District Municipality comprises three local municipalities namely the Emfuleni, Lesedi and Midvaal Local Municipalities. Due to the fact that the Municipality forms part of the industrial hub of the Gauteng Province, there has been an excessive influx of the people into the district and, as a result, more houses had to be built and more normal urban services such as electricity, sanitation, water and waste, had to be provided. The study intended to investigate different waste management strategies that are employed by the three local municipalities that could help reduce the impacts and volumes of waste that are generated by residents before such waste could pollute the environment. A further objective was to explore possible waste reduction mechanisms such as recycling that can help reduce waste volumes before they reach the disposal site. Arising from the problem statement on waste management for this study, it is important that the locus of this study be directed towards the solution of the problem on waste management activities in the Sedibeng District Municipality The following hypothesis was accordingly formulated: Waste management strategies and practices as currently practised in the Sedibeng District Municipality are obsolete, outdated and inadequate to attain a cleaner environment and as a result, there is a need to explore the development of more cost effective strategies in waste management. Comparative study of the different strategies that are employed in the three local municipalities as well as the challenges they face when providing the required service, were made. Similar study was applied to the achievements that are recorded as findings of the study. The challenges and success stories highlighted in the study were found through the use of questionnaires that were distributed to respondents in the three local municipalities. Questionnaires for the study were compiled for both councilors and municipal officials. The research instruments for the study included questionnaires, interviews and consultations with members of the community. Further technique was participant observation, the researcher being responsible for the provision of refuse removal services to the Evaton and Sebokeng communities. Amongst others, it was found that: discrepancies existed in the waste management processes and these include the following: • There was a serious problem of personnel shortage in municipalities as a result of financial constraints that led to nonreplacement of personnel who went on retirement, resigned or died; • Existing equipment do not compliment the growing population figures as well as the sizes of the municipality and as a result, residents opted to dump waste at their backyards as an alternative procedure for disposal of waste from their homes, and • Problems attributed to illegal dumping increase each day and their resolution will be a function of implementation of compliance with legislation. • Community awareness of refuse collection schedule is at minimum, a situation which leads to illegal dumping of waste, and • Tariff on refuse removal is deemed to be prohibitive to African residential areas. The study ends with recommendations for management action on waste, and for further research. / Thesis (Ph.D. (Public Management and Administration))--North-West University, Vaal Triangle Campus, 2010.

Waste, that is any matter whether gaseous, liquid or solid or any combination thereof, originating from any residential, commercial or industrial area identified as undesirable or superfluous by-product, emission, residue or remainder of any process or activity tends to be a hazard to the environment. Waste is generated in all processes which transform materials from one state, form or medium to another. The management of waste in the Sedibeng District Municipality is a very complex problem. There are many reasons for this and these include: the diverse and voluminous waste stream; progressive accumulation of waste in the environment; large numbers of unpermitted waste disposal sites; the severe shortage of hazardous waste disposal sites and shortage of personnel in local municipalities qualified to implement existing legislation. The accumulation of waste in the district not only poses a serious and growing threat to health and quality of life, but also causes infrastructural damage such as the blocking of storm water drains and sewer by litter which ultimately leads to costly road and pavement destruction and increase in maintenance costs. The objective of the study was to investigate waste management activities in the Sedibeng District Municipality and to explore best practices as strategies for recommendations. The Sedibeng District Municipality comprises three local municipalities namely the Emfuleni, Lesedi and Midvaal Local Municipalities. Due to the fact that the Municipality forms part of the industrial hub of the Gauteng Province, there has been an excessive influx of the people into the district and, as a result, more houses had to be built and more normal urban services such as electricity, sanitation, water and waste, had to be provided. The study intended to investigate different waste management strategies that are employed by the three local municipalities that could help reduce the impacts and volumes of waste that are generated by residents before such waste could pollute the environment. A further objective was to explore possible waste reduction mechanisms such as recycling that can help reduce waste volumes before they reach the disposal site. Arising from the problem statement on waste management for this study, it is important that the locus of this study be directed towards the solution of the problem on waste management activities in the Sedibeng District Municipality The following hypothesis was accordingly formulated: Waste management strategies and practices as currently practised in the Sedibeng District Municipality are obsolete, outdated and inadequate to attain a cleaner environment and as a result, there is a need to explore the development of more cost effective strategies in waste management. Comparative study of the different strategies that are employed in the three local municipalities as well as the challenges they face when providing the required service, were made. Similar study was applied to the achievements that are recorded as findings of the study. The challenges and success stories highlighted in the study were found through the use of questionnaires that were distributed to respondents in the three local municipalities. Questionnaires for the study were compiled for both councilors and municipal officials. The research instruments for the study included questionnaires, interviews and consultations with members of the community. Further technique was participant observation, the researcher being responsible for the provision of refuse removal services to the Evaton and Sebokeng communities. Amongst others, it was found that: discrepancies existed in the waste management processes and these include the following: • There was a serious problem of personnel shortage in municipalities as a result of financial constraints that led to nonreplacement of personnel who went on retirement, resigned or died; • Existing equipment do not compliment the growing population figures as well as the sizes of the municipality and as a result, residents opted to dump waste at their backyards as an alternative procedure for disposal of waste from their homes, and • Problems attributed to illegal dumping increase each day and their resolution will be a function of implementation of compliance with legislation. • Community awareness of refuse collection schedule is at minimum, a situation which leads to illegal dumping of waste, and • Tariff on refuse removal is deemed to be prohibitive to African residential areas. The study ends with recommendations for management action on waste, and for further research. / Thesis (Ph.D. (Public Management and Administration))--North-West University, Vaal Triangle Campus, 2010.

Identifying and prioritising effective service delivery drivers' in selected civil construction companies are more than merely satisfying customers' need. By successfully identifying and prioritising effective service delivery drivers within the selected civil construction companies, the companies will be able to achieve competitive advantage above their competitors. This study, by using a questionnaire as a measurement instrument, established that a gap currently exist between what civil construction companies, their employees and their customers regards as effective service delivery drivers within the civil construction industry. By closing this gap, the civil construction companies will be able to generate or maximise profits for their shareholders as there will be common understanding of the level of performance to meet the customer's expectations. The company will also have engaged employees as they would know what is expected from them on a daily basis. The study further highlights the benefits of managing these identified service delivery drivers and elaborate on the factors needed to successfully manage a service level agreement between a civil construction company and their customers. Civil construction companies however will have to revisit these drivers on a continuous basis as client satisfaction is associated with continuous improvement, permanent assessment of service delivery drivers and the service delivery standards. In essence, there are still a lot of challenges and opportunities when it comes to quality service delivery drivers in the civil construction industry. Each company needs to conduct a SWOT analysis to evaluate their competitiveness within the industry. / Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2011.

In 2001 the first Human Resource Development Strategy of South Africa (HRDSA) was implemented. The lack of institutional arrangements, structures, procedures, processes and capacity and the location of the HRDSA, 2001, at both the then Departments of Education and Labour, severely hampered the implementation and effective functioning of the Strategy. This study aims to find solutions to the main implementation difficulties experienced with the HRDSA, 2001, in order to ensure increased performance regarding the strategic priorities of the revised HRDSA, 2010 – 2030. An empirical study was conducted to determine potential challenges pertaining to the implementation of the revised HRDSA. Interviews were conducted with senior officials and experts at relevant national departments and with the Gauteng Provincial Government and social partners and relevant stakeholders, including organised labour and organised business. Questionnaires distributed among human resource development (HRD) practitioners addressed matters pertaining to possible solutions with regard to the appropriate location of the HRDSA, challenges in implementing the HRDSA, capacity needs, appropriate governance structures, political support and budgetary constraints. Best practice for the implementation of a national HRD strategy in a number of countries is outlined and discussed with a view to benchmarking the HRDSA and learning from the mistakes made by them in the implementation of their national HRD strategies. Based on these lessons learnt by those countries, and valuable information gathered through the results obtained from the questionnaires and interviews, recommendations are made to support the successful implementation of the revised HRDSA. The recommendations are focused on the effective, efficient, economic and sustainable implementation of the revised HRDSA commitments, strategic priorities, strategic objectives, programmes and projects to improve social and economic growth, as well as HRD, human development (HD) and accelerated quality service delivery in South Africa. / Thesis (M. Development and Management)--North-West University, Potchefstroom Campus, 2011.