published_or_final_version / Architecture / Doctoral / Doctor of Philosophy

Li, Tsz Wai Gloria. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2009. / Includes bibliographical references (leaves 34-40). / Abstracts in English and Chinese; appendix in Chinese. / Abstract --- p.i / 摘要 --- p.iii / Table of Content --- p.V / Lists of figures --- p.vii / Lists of tables --- p.viii / Chapter CHAPTER 1. --- INTRODUCTION --- p.1 / Background of Work Engagement --- p.2 / Work Engagement and JD-R Model --- p.2 / Personal Resources and JD-R Model --- p.4 / Buffering Effects of Job and Personal Resources --- p.6 / Work Engagement and Employee Performance --- p.7 / Chapter CHAPTER 2. --- METHOD --- p.10 / Sample and Procedure --- p.10 / Instruments --- p.11 / Analysis Strategies --- p.13 / Chapter CHAPTER 3. --- RESULTS --- p.15 / Descriptive Analyses --- p.15 / Confirmatory Factor Analyses --- p.17 / Hypotheses Testing --- p.17 / Chapter CHAPTER 4. --- DISCUSSION --- p.23 / Main Effects of Job Demands and Job Resources --- p.23 / Job Demands as Eustress --- p.24 / Resources as Enhancers --- p.26 / Linking Antecedents to Job Performance: The Role of Work Engagement --- p.27 / Chapter CHAPTER 5. --- PRACTICAL IMPLICATIONS --- p.30 / Chapter CHAPTER 6. --- LIMITATIONS AND FUTURE RESEARCH --- p.32 / References --- p.34 / Appendix --- p.41

by Li Sau-fan, Elsie. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1994. / Includes bibliographical references (leaves 74-76). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iv / LIST OF TABLES --- p.vi / LIST OF FIGURES --- p.vii / ACKNOWLEDGEMENTS --- p.viii / Chapter / Chapter I. --- BACKGROUND AND STATEMENT OF THE PROBLEM --- p.1 / Chapter II. --- LITERATURE REVIEW --- p.7 / Definition of Quality --- p.7 / "Selected Approaches to ""Quality""" --- p.8 / W. Edwards Deming --- p.8 / Philip B. Crosby --- p.12 / Deming vs. Crosby: Conflict or Synthesis --- p.15 / Chapter III. --- MODERN APPLICATION OF THE DELIVERY OF QUALITY MANAGEMENT IN SERVICE --- p.17 / Applying Statistical Control Philosophies to Service Quality Assessment --- p.18 / Background --- p.18 / A Gap Orientation to Service Quality --- p.23 / An Example --- p.26 / Managerial Implications and Recommendations --- p.29 / Selecting an Appropriate Approach to TQM Implementation --- p.30 / The Organization Alignment Model --- p.32 / Implementation --- p.41 / Chapter IV. --- CASE STUDY --- p.43 / One : Rank Xerox Hong Kong --- p.43 / The Quality Planning Process --- p.44 / Leadership Through Quality Programme --- p.44 / Management Commitment --- p.45 / A Strategic Focus on Internal and External Customers --- p.45 / Problems Encountered and Remedies --- p.46 / Conclusion --- p.47 / Two : American Express --- p.48 / The Magnitude of Quality Service in Amex --- p.48 / Late 1970's: Quality Assurance Programme --- p.49 / Current Approach: Teamwork Approach to American Express Quality Leadership (AEQL) --- p.50 / Chapter V. --- IMPLICATIONS FOR FUTURE IMPLEMENTATION OF TQM --- p.54 / Five Tenets of TQM --- p.54 / A Strategic Approach to Quality --- p.56 / Conclusion --- p.58 / APPENDIX --- p.59 / BIBLIOGRAPHY --- p.74

published_or_final_version / Business Administration / Master / Master of Business Administration

published_or_final_version / abstract / Sociology / Master / Master of Philosophy

by Wong Kam-kwai. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1991. / Bibliography: leaves 88-91. / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF ILLUSTRATIONS --- p.v / LIST OF TABLES --- p.v / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- QUALITY CIRCLES - PAST AND PRESENT --- p.4 / Birth of QC Circles --- p.4 / What is QC Circle ？ --- p.4 / Development of QC Circle Activities Outside Japan --- p.5 / QC Circle Terminology --- p.6 / Why Quality Circles ？ --- p.6 / Quality Circle and Total Quality Control --- p.7 / Quality Circles in Hong Kong --- p.8 / Who is Behind the Promotion ？ --- p.10 / Hong Kong Productivity Council --- p.11 / Hong Kong Quality Circles Association --- p.11 / Who is in the Arena of Quality Circles ？ --- p.12 / Chapter III. --- RESEARCH METHODS --- p.14 / The Research Problem --- p.14 / Limitation of the Research --- p.14 / Research Design and Information Collection --- p.15 / Difficulties in Information Collection --- p.17 / Method of Analysis --- p.18 / Chapter IV. --- QUALITY CIRCLES IN MANUFACTURING INDUSTRIES --- p.20 / Evolution of Quality Control --- p.20 / Hong Kong Experience --- p.20 / Bystanders --- p.22 / Drop-outs --- p.22 / Lesson from Runners in the Arena --- p.24 / Chapter V. --- QUALITY CIRCLES IN SERVICE INDUSTRIES --- p.34 / Quality of Service --- p.34 / Hong Kong Experience --- p.35 / Bystanders --- p.36 / Drop-outs --- p.36 / Lesson from Runners in the Arena --- p.37 / Chapter VI. --- CONCLUSION --- p.43 / What Make Quality Circles Work ? --- p.44 / Labor Relation --- p.44 / Participation --- p.44 / A Well Planned and Structured Scheme --- p.45 / Promotion of Quality Circles --- p.46 / Key Notes For Implementing Quality Circle Programs in Hong Kong --- p.47 / The Prospect of Quality Circle in the Future --- p.49 / Chapter APPENDIX 1 --- BENEFITS GAINED BY IMPLEMENTING QUALITY CIRCLES --- p.52 / Chapter APPENDIX 2 --- CASE STUDIES IN MANUFACTURING INDUSTRIES --- p.53 / Chapter APPENDIX 3 --- CASE STUDIES IN SERVICE INDUSTRIES --- p.69 / BIBLIOGRAPHY --- p.88

by Fong Chi-leung Sunny & Tang Chak-kin. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1994. / Includes bibliographical references (leaves 85-88). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iv / LIST OF TABLES --- p.vi / LIST OF ILLUSTRATION --- p.vii / ACKNOWLEDGEMENTS --- p.viii / CHAPTER / Chapter I. --- INTRODUCTION --- p.1 / Characteristics of the China Labour Market --- p.1 / Problems Encountered by Foreign Companies in PRC --- p.2 / Challenges to Human Resources Practitioners in China --- p.3 / Objectives of the Project --- p.4 / Chapter II. --- METHODOLOGY --- p.7 / Target Population --- p.7 / Research Process --- p.9 / Structure of the Questionnaire --- p.9 / Chapter III. --- LEGAL FRAMEWORK OF LABOUR MANAGEMENT IN CHINA --- p.11 / National Laws and Regulations --- p.11 / Provincial Regulations --- p.13 / SEZ Regulations --- p.13 / Enforcement of Law --- p.15 / Chapter IV. --- CURRENT PERSONNEL PRACTICES - RESEARCH FINDINGS --- p.16 / Establishment of the Personnel Function --- p.16 / Job Analysis --- p.16 / Recruitment --- p.17 / Promotion Policy --- p.20 / Remuneration & Benefits --- p.21 / Performance Management --- p.25 / Employee Communications & Welfare --- p.26 / Training & Development --- p.27 / Role of the Personnel Department --- p.29 / Chapter V. --- PROBLEMS & ISSUES --- p.30 / Role of Personnel --- p.30 / Market Intelligence --- p.31 / Recruitment --- p.33 / Salary Increase --- p.37 / Benefits Policy --- p.38 / Training & Development --- p.39 / Attitude of the China Government --- p.40 / Mentality of People --- p.42 / Labour Relations --- p.43 / Chapter VI. --- COMPARISON WITH HONG KONG PERSONNEL PRACTICES --- p.44 / General --- p.44 / Job Analysis --- p.45 / Recruitment --- p.45 / Localisation Policy & Brain Drain --- p.47 / Remuneration & Benefits --- p.48 / Employee Relations & Welfare --- p.50 / Role of Personnel Management --- p.53 / Chapter VII. --- RECOMMENDATIONS AND CONCLUSION --- p.55 / Role of Personnel in PRC Business --- p.55 / Market Intelligence --- p.56 / Close Relationship with Relevant Parties --- p.57 / Targeted Selection --- p.57 / Remuneration --- p.58 / Housing Benefits --- p.60 / Training & Development --- p.62 / Performance Management --- p.64 / Labour Relations --- p.64 / Conclusion --- p.65 / APPENDICES --- p.68 / Chapter I --- LIST OF TARGET COMPANIES --- p.68 / Chapter II --- QUESTIONNAIRE --- p.69 / Chapter III --- COVER LETTER --- p.83 / Chapter IV --- MAIN BODY OF NATIONAL LEGISLATIONS --- p.84 / BIBLIOGRAPHY --- p.85