Photocopy of typescript. / Digitized by Kansas Correctional Industries

On the one hand, airlines order new planes and the worldwide fleet increases, while, on the other hand, the market pressure, the rise of fuel prices and other factors contribute to regular changes in the technology. These drivers may impact maintenance activities and support to operators, and the number of issues occurring on in-service aircraft. In-service and production queries are a specific type of support activities followed-up by propulsion systems integration engineers from the aircraft manufacturer, such as Airbus. These technical questions can address any of the engine’s systems and must usually be answered to within a short timeframe as they might delay a flight or the delivery of an airplane. In the global scope of knowledge management inside the company, these engineers realized their loss of not capitalizing these activities and promoted this project. An adapted application has been developed to share the experience among programs and support the engineers for the treatment of such queries. As the focus of the project was put on assessing the actual need of the future users to provide an adapted tool, the database should prove its performance over the long term. This paper details the different steps of the project: analysis of the need, specifications, programming and testing, that led to meeting this specific need for capitalization. / <p>Presentation via videoconference for distance-based students</p>

Call number: LD2668 .T4 1984 C56 / Master of Science

This thesis focuses on the realist life mode analysis, especially the independent life mode, and the empirical field of entrepreneurship – running a small firm. The aim is to broaden the general understanding for entrepreneurship to include non-capitalistic rationality through application and development of realist life mode analysis. The application of the analysis is done by studying different social phenomena within the field of entrepreneurship. The two phenomena in question are expansion of small firms and trust between an entrepreneur and an employee, and flexibility in small firms. The problem concerning this theoretical application has to do with showing how life mode analysis can be used to explain that entrepreneurship does not have to be about capitalism. The problem concerning theoretical development has to do with identifying social relations and mechanisms that constitute the everyday life of entrepreneurs. The study has been carried out as a qualitative interview study and it is based on the methodology of critical realism. Concerning expansion and trust between an entrepreneur and an employee, my study shows that as an expression of an entrepreneur’s socio centric life mode specific way to interpret reality trust can be an obstacle for employing extra labour-force outside the own firm. Trust can also be an obstacle for an existing relationship to function smoothly if the entrepreneur and the employee live different life modes. However, my study shows that trust can also function as a possible incitement for employment. My conclusion concerning flexibility is that the concept of flexibility, defined with a starting point in the capitalist principles of the economic market, is occasionally misused in literature. My structural perspective shows that not all small firms are driven by these motives powers. Capitalistic small firms do exist and are to be described as flexible, but not all small firms. The size of the firm conditions entrepreneurship in many ways but it does not condition the rationality. My study also shows that the independent life mode as described in the theory so far characterizes simple commodity production and not production of services. Structural changes seem to have resulted in two different life modes for independent entrepreneurs; a commodity specific independent life mode and a service specific independent life mode.

Submitted by Filipe dos Santos (fsantos@pucsp.br) on 2016-11-29T12:06:19Z No. of bitstreams: 1 Ruby Esther León Díaz.pdf: 5692998 bytes, checksum: b46e78f5d41fc39b72fc693d54f26296 (MD5) / Made available in DSpace on 2016-11-29T12:06:20Z (GMT). No. of bitstreams: 1 Ruby Esther León Díaz.pdf: 5692998 bytes, checksum: b46e78f5d41fc39b72fc693d54f26296 (MD5) Previous issue date: 2016-10-03 / Conselho Nacional de Desenvolvimento Científico e Tecnológico / We consider that the small or lesser production of studies about “racial issues” in the Brazilian Social Service deserves a certain measure of questioning. Claimed by segments of Social Service as a relevant field of study for the enhancement and acknowledgment of the service users and even the profile of the social worker subjects, it does not achieve as much notoriety as the other areas of social and human sciences. The goal of this thesis is to analyze the route and the expression of the “racial issues” theme in academic literature from a historical and contemporary perspective, within the 1936-2010 period. We have also prioritized the analysis of how the Social Service academic environment inhibits and/or promotes, motivates and/or hesitates initiatives in the production of research and studies about “racial issues”. We sought to examine how the “racial issues” are studied in the Social Service field, which topics are featured in this literature and the theoretical references most commonly used for the study. The analysis covered the first term papers from the first Social Service school founded in Brazil, articles in specialized journals, studies presented in scientific events, theses and dissertations of the area, using the multidimensional method as a reference and articulating the quantitative and the qualitative aspects. We conclude that, in spite of its historical insertion in the career literature, the theme is not adequately valued or recognized in the field of Social Service. This fact may be explained due to the bond between Social Service and the hegemonic analytic perspectives that restrict the fields of thought and professional development to studying the social impact of the labor-capital relations. This bond also erases the history prior to the Marxist determination as the only critical theory for Social Service. Therefore, the existence of the first documents that analyzed the “racial issues” theme is eliminated, resulting in an idea of total absence which also suppresses the contributions of the social workers who, since the 1960s, introduced the theme in the field. Paradoxically, the idea of absence also enables and encourages the authors of contemporary literature about “racial issues” to produce thought-provoking essays and studies in the field. Authors, in a subtle way, present inflections in the closed discourses of Social Service; such inflections are presented by means of a certain fusion between the researching subject and the researched subject, producing, sometimes, tensions within an academic environment restricted to categories that do not always explain the identity-related experience of the black subjects / Consideramos que a pouca ou frágil produção de estudos sobre as "questões raciais" no Serviço Social brasileiro merece algum questionamento. Reivindicado por segmentos do Serviço Social como importante campo de estudos para aprimoramento e reconhecimento sobre os usuários dos serviços e mesmo sobre o perfil dos sujeitos assistentes sociais, não ganha notoriedade como em outras áreas das ciências humanas e sociais. O objetivo desta tese consiste em analisar o percurso e a expressão do tema "questões raciais" na literatura acadêmica do ponto de vista histórico e contemporâneo no Serviço Social no período de 1936-2013. Priorizamos também analisar como o ambiente acadêmico do Serviço Social inibe e/ou promove, motiva e/ou hesita as iniciativas na produção de pesquisas e estudos sobre as "questões raciais". Procuramos examinar como as “questões raciais” são estudadas no Serviço Social, quais os assuntos que se destacam nessa literatura e os referenciais teóricos mais utilizados para o estudo do tema. Foram analisados os primeiros trabalhos de conclusão de curso da primeira escola de Serviço Social fundada no Brasil, artigos de revistas especializadas, trabalhos apresentados em eventos científicos, teses e dissertações da área, tendo como referência o método muldimensional, articulando o quantitativo ao qualitativo. Concluímos que, apesar de sua inserção histórica na literatura da profissão, o tema é pouco valorizado e reconhecido no Serviço Social. Esse fato pode ser explicado pelo vínculo do Serviço Social com perspectivas analíticas hegemônicas que restringem o campo de pensamento e de atuação profissional ao estudo do impacto social das relações capital-trabalho. Esse vínculo também apaga a história anterior à determinação marxista como única teoria crítica para o Serviço Social. Desta forma, elimina-se a existência dos primeiros documentos que analisaram a temática "questões raciais" gerando uma ideia de ausência total que, também, suprime o aporte das e dos assistentes sociais que, desde os anos sessenta, introduziram o tema na área. Paradoxalmente, a ideia de ausência também habilita e estimula as autoras e autores da literatura contemporânea sobre as "questões raciais" a produzirem reflexões e pesquisas na área. Autores e autoras, de maneira sutil, apresentam inflexões nos discursos fechados do Serviço Social; essas inflexões se apresentam por certa fusão entre o sujeito pesquisador e o sujeito pesquisado, produzindo, por vezes, tensões num ambiente acadêmico restrito a categorias que nem sempre explicam a experiência identitária dos sujeitos negros

Denna studie syftar till att undersöka hur tjänsteproducerande företag kan utveckla processer för informationshantering mot interna kunder baserat på lean principer. Studien avser att fylla i det gapet som finns gällande forskningen om användandet av lean principer i hanteringen av information för tjänsteproducerande organisationer. Genom att tillämpa lean principer för informationshanteringsprocesser kan organisationer finna vilka slöserier som finns samt minimera dess uppkomst. I analysen av relevant teori samt den empiriska insamlingen framkommer det förbättringsmöjligheter för fallföretaget. Avgörande för SJ Stockholmståg är att följa konsekventa riktlinjer på alla avdelningar och att få en bättre förståelse för interna kunder för att på ett effektivt sätt möta deras olika behov. Utifrån den tematiska analysen kunde författarna utröna fyra fokusområden för vilket lean principer kan appliceras med syfte att förbättra informationshanteringen samt öka kvaliteten för mottagaren. Utformning av tydliga informationsprocesser där de interna kundernas behov är centrala, tankesättet om kunden i centrum är en av grundpelarna i lean principer. I linje med lean behöver organisationen öka sin förståelse för dess interna kunder, genomgående under intervjuerna framgick det en utvecklingspotential i detta område. Avdelningsöverskridande arbete kan hjälpa i detta och medföra en större känsla av sammanhang till SJ Stockholmståg för dess medarbetare. Sammanfattningsvis skulle en tillämpning av lean principer och främjande av en kultur uppbyggd på ständiga förbättringar. Genom att effektivisera informationshanteringen, eliminera slöserier och i slutändan förbättra konkurrenskraften och kundnöjdheten inom sin tjänsteproduktion. Rapportens förhoppning är att bidra till tjänsteproducerande organisationer där informationsdelning mellan avdelningar är en väsentlig del av verksamheten. / This study aims to investigate how service producing companies can develop processes for information management towards internal customers based on lean practices. The study also intends to fill the gap that exists regarding the research on the use of lean practices in the management of information for service producing organizations. By applying lean practices to information management processes, organizations can find what waste exists and minimize its occurrence. In the analysis of relevant theory and the empirical collection, improvement opportunities for the case company emerge. It is crucial for SJ Stockholmståg to follow consistent guidelines in all departments and to gain a better understanding of internal customers in order to effectively meet their various needs. Based on the thematic analysis, the authors were able to ascertain four focus areas for which lean practices can be applied with the aim of improving information management and increasing quality for the recipient. Designing clear information processes where the needs of the internal customers are central, the mindset of the customer at the center is one of the pillars of lean practice. In line with lean, the organization needs to increase its understanding of its internal customers, consistently during the interviews there was a development potential in this area. Cross-departmental work can help in this and bring a greater sense of context to SJ Stockholmståg for its employees. In conclusion, an application of lean practices and the promotion of a culture built on continuous improvement. By streamlining information management, minimizing waste and ultimately improving competitiveness and customer satisfaction within their service production. The report's aim is to contribute to service-producing organizations where information sharing between departments is an essential part of the business.