Researchers in software engineering proposed design method for distributed applications to construct a set of communicating system components from a global behavior. The joint behaviors of these components must precisely satisfy the specified global behavior. The next concern is to transform the constructed models of these components into executable business processes by ensuring the exchange of asynchronous messages among the generated business processes. The introduction of Service-Oriented Architecture (SOA) has helped to achieve this goal. SOA provides high flexibility in composing loosely-integrated services that can be used among business domains to carry out business transactions; this composition is known as service orchestration. Moreover, SOA supports Model Driven Architecture (MDA) such that services modeled as UML Activity Diagrams (AD) can be transformed into a set of Business Execution Language (BPEL) processes. Many researchers discussed the transformation of UML AD and the Business Process Modeling Notation (BPMN) into BPEL. However, they did not discuss the practical limitations that some of these transformations impose. This thesis addresses the imitations of the transformation from UML AD to BPEL processes using the IBM Rational Software Architect (RSA). We showed here that the tool is unable to create the correct BPEL artifacts from UML AD components in certain cases, for instance when the behavior includes the alternative for receiving single or concurrent messages, a weak loop, or certain choice activities. Furthermore, we provided novel solutions to the transformations in these cases in order to facilitate the transformation from UML AD to BPEL.

Management guru Peter Drucker once claims that the management philosophy is to achieve a comprehensive system for the effective management of enterprise principles, procedures, and practices.Being exposed to intense competitions, financial risks, and internal requirements, without a standard to follow health care industry shall not be able to advantageously record various types of documents, causing the complicated paperwork. Also if there are blurred responsibilities among the various departments, less medical and process efficiency, health care industry shall not be lead to the direction towards sustainability. This research adopts structure-behavior coalescence (SBC) as the core service-oriented modeling method to examine patients, physicians, and resources generated by the relationship among them. We use ¡§service¡¨ as the basic construction unit, combining with enterprise architecture and information technology, to build a service-oriented medical business management model (SOMBMM). The results of this research are the following: 1. Modeling step is top-down, at different levels to describe its related services, also echo the corporate bottom-up strategy; 2. Enhance business owner for medical business understanding, enhance manager for business planning and organizational restructuring of the effectiveness and efficiency; 3. When it comes the enterprise strategy revision, structural changes or behavioral updates, service-oriented plays as the best tool; 4. Each service clearly shows all its operations, human resources and manpower, and then fully under control; 5. Service, operation names and input and output data are well delineated after the information system¡¦s analysis, this shall reduce the effort to communicate with users; 6. Using icons that make managers easy to understand, reducing the cost of education. The contribution of this research is to provide business managers a modern management model and to enhance management capacity, no longer need the experience, quickly getting familiarity with the business to improve administrative efficiency.

After the implementation of national health insurance, the health care industry has entered into a new era. The public not only ask the hospital for medical technology and expertise, but also more focus on the quality of care. The quality of health care has become a successful key factor for hospital management. The biggest problem of quality management faced by a hospital is that no one can clearly describe the organizational structure, business process, and information system which are related with the medical quality management. Provided that no one could completely describe the quality management system, neither a tool to represent and analyze the quality management system, it is impossible to achieve a nice and sound quality management throughout the hospital. This research uses a quality management model as an example, introducing service-oriented medical quality management model (SOMQMM) to corporate restructuring and process improvements. Service-oriented management model, using the service-oriented theory and method, is able to effectively describe the organizational structure, business process, and information system all in one. ontribution of this research is through the structure-behavior coalescence (SBC) service-oriented theory and method to create a new management tool and quality management model. From this model, we can clearly describe how we can do better quality of care for the medical industry, and integrate the quality management to the organizational structure and business process. Hence, provide the dynamic quality of information system to the manager as the basis for adjustment and management.

The purpose of this study is to explore the relationship between positive psychological capital, job engagement, service climate and service-oriented organizational citizenship behavior.The research is analyzed with questionnaires collected from service persons in five different telecommunication companies in Taiwan.Total 634 questionnaires were administered and 605 effective respondents were acquired.The data was analyzed by factor analysis, reliability analysis, descriptive statistics, t-test, ANOVA, person product moment relationship analysis, and measured by SEM model to examine the relationship among the constructs.The major result of this study is as following: 1. Positive psychological capital has positive effect on the job engagement, service climate and service-oriented organizational citizenship behavior. 2. Job engagement has positive effect on the service climate and service-oriented organizational citizenship behavior. 3. Job engagement and service climate moderate positively the relationship between positive psychological capital and service-oriented organizational citizenship behavior. 4. Service climate moderate positively the relationship between job engagement and service-oriented organizational citizenship behavior.

The purpose of this study aimed at investigating the relations among Perceived Organizational Support (POS), Leader-Member Exchange (LMX), Service-Oriented Organizational Citizenship Behavior (OCBs) and Service Climate in Taiwan¡¦s convenience stores. The samples of this research are from one of main four convenience stores in Taiwan. Questionnaires were sent to 720 people for survey and a total of 612 responses were received. After checking for completeness, 582 responses were valid date. The data was analyzed by factor analysis, reliability analysis, and measured by LISREL model to examine the relationship among the constructs. The major result of this study is as following: 1. Perceived organizational support and leader-member exchange has positive effect on service-oriented organizational citizenship behaviors. 2. Service climate has positive effect on service-oriented organizational citizenship behaviors. 3. Perceived organizational support and service climate moderate positively service-oriented organizational citizenship behaviors. 4. Leader-member exchange and service climate don¡¦t moderate positively on service-oriented organizational citizenship behaviors.

This thesis presents a semantic-based modeling approach for describing Service-Oriented Architectures (SOA). Ontologies are utilized as a major representation mechanism for describing various elements available in the architecture. The methodology proposes an architecture specification mechanism to constuct a unified ontology that enables transition from design concerns to the modeling elements. A multi-level modeling is also achieved by employing Model-Driven Engineering (MDE) techniques to describe various models at different stages of the software architecture. This aims to organize service-oriented models within a number of architecture viewpoints in order to provide an architectural perspective for SOA. The use of ontologies for model specification also allows us to make use of ontology mapping to specify the transformation between different models. Additionally, we present a case study to demonstrate the proposed methodology on a real-world healthcare scenario.

Information integration over distributed and heterogeneous resources has been challenging in many terms: coping with various kinds of heterogeneity including data model, platform, access interfaces / coping with various forms of data distribution and maintenance policies, scalability, performance, security and trust, reliability and resilience, legal issues etc. It is obvious that each of these dimensions deserves a separate thread of research efforts. One particular challenge among the ones listed above that is more relevant to the work presented in this thesis is coping with various forms of data distribution and maintenance policies. This thesis aims to provide a service-oriented data integration solution over data Grids for cases where distributed data sources are partitioned with overlapping sections of various proportions. This is an interesting variation which combines both replicated and partitioned data within the same data management framework. Thus, the data management infrastructure has to deal with specific challenges regarding the identification, access and aggregation of partitioned data with varying proportions of overlapping sections. To provide a solution we have extended OGSA-DAI DQP, a well-known service-oriented data access and integration middleware with distributed query processing facilities, by incorporating UnionPartitions operator into its algebra in order to cope with various unusual forms of horizontally partitioned databases. As a result / our solution extends OGSA-DAI DQP, in two points / 1 - A new operator type is added to the algebra to perform a specialized union of the partitions with different characteristics, 2 - OGSA-DAI DQP Federation Description is extended to include some more metadata to facilitate the successful execution of the newly introduced operator.

This research combines the methodology proposed in Axiomatic Design Theory (ADT) with a service oriented decomposition approach for systematic development of Service Oriented Architecture compliant systems. A previous study had applied ADT to component oriented development where simultaneous specification and decomposition of models related to requirements, design, product domain, and components were supported. Recently, Web services have gained popularity and they became a more desired alternative to components. This research sets the foundation for service-oriented modeling and development with ADT support through enhancing the component oriented work conducted before. The goal is to be able to consider customer needs viewed in the domain context, together with the requirements and design so that efficient development can take place based on existing Web services. The system under development is viewed as a hierarchy of process models where leaf-level processes correspond to Web services.

Organization members¡¦ working attitude and reaction will regarding on organization's management way, system¡¦s policy, organization's goal and values, and member's interaction behavior. The business competition degree of retail market and the higher perception of consumer ¡¥s right, make the enterprises run the market not only on simply supply and selling way. The enterprises recognize that not only creat a comfortable shopping environment and provide diversely merchandise, but also have to enhance service provide to building up customer¡¦s loyalty. The first-line service employee will influence the satisfication of customer. The purpose of the research is to explore the relationship among organizational climate, organizational commitment, service-oriented organizational citizenship behavior and job involvement. The research focus on retail employee.The research use SEM method and the results indicate that¡G 1.Among organizational climate, organizational commitment, service-oriented organizational citizenship behavior, and job involvement have the high positive correlation. 2.It is positive and significant effect between the organizational commitment and service-oriented organizational citizenship behavior. 3.The service-oriented organizational citizenship behavior insignificantly influences on job involvement. 4. Organizational commitment have a significant mediation effect on the influences between organizational climate and job involvement . As result it is suggested that the manager should build up the circumstances of attach importance of service quality climate, encourage employee participate in discussion, therefore, to improve the service-oriented organizational citizenship behavior and job involvement.

The current international standard ISO quality management practices and process-oriented methods widely used in various internal management and supervision, but businesses in dealing with the rapidly changing external environment, information technology can bring knowledge and complexity, as well as the effective use of corporate resources can be fully and so forth, these important issues can not be resolved through the above methods. The proverb says: You can manage what can not measure. The proverb also says: You can not measure what you can not describe. Therefore, enterprises need a clear and concise method for describing their overall business operations. It is even better that this method owns the flexibility to flexible and easy to learn and other features, so as to ensure sustainable development of the business. This study investigated Service-Oriented Cable TV Customer Business Management Model (SOCTCBMM). SOCTCBMM most salient feature is a service (structure elements) to guide a behavior, resulting in structure-behavior coalescence (SBC) of effect. In other words, Service-Oriented Cable TV Customer Business Management Model uses structure view as an entry point, so the basic unit of SOCTCBMM is a service, differing from process-oriented methods which use behavior view as an entry point. This research concluded that: the SBC service-oriented approach clearly and concisely describes the overall business operations, and therefore it is the enterprise the best options, it is not an exaggeration.