Many developing countries lack the financial resources to fulfill their basic educational needs. Consequently, individuals are unable to move out of poverty. The challenge lies in undertaking innovative and effective actions towards a substantial change while stimulating the Creating Shared Value (CSV) “which involves creating economic value in a way that also creates value for society” (Porter & Kramer, 2011, p. 4). Mexico is one of the affected countries by unequal educational opportunities. Additionally, the country experiences difficulty in coming up with improvements that can boost the investments that the government and private initiative have made in the education system.   This thesis aims to contribute to the development of the Creating Shared Value theory. This will be achieved by investigating two firms in the Mexican Educational sector through social impact organizations. Three objectives were proposed and categorized into: economic impact of the firm, social impact of the firm, educational development and firm strategy. This helps to answer the main research question: “How can Creating Shared Value contribute to the Educational sector in a developing country through social impact organizations?”. The purpose of this thesis was attained through a multiple-holistic case study strategy with two participant organizations (FINAE and EDUCAFIN) and data was collected by conducting semi-structured expert interviews. The thesis studies the different practices and strategies performed by the two organizations, and proves the benefits of applying the theories of Creating Shared Value. Moreover, it demonstrates that Creating Shared Value is strongly applicable within the Educational field in Mexico. Furthermore, the findings highlight a remarkable distinction between the organizations due to innovative business strategies and an extensive adaptability to the market. Moreover, both firms welcome win-win relationships between each one of them and the society. This leads to numerous benefits for both parties such as increasing revenues in the case of the organizations, and education development in the case of the Mexican community. In addition, our results suggest that Creating Shared Value is a novel topic because the investigated organizations were unable to identify the Creating Shared Value concepts in the activities they are currently performing.

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Providers are encouraged to view patients with chronic disease as ??partners?? in their care, and to collaborate with them in developing care plans. Yet there is little guidance in how collaboration should occur, and little evidence that collaborative care improves patient outcomes. Related models and measures of patient centred care and shared decision making have not been developed specifically for the context of chronic disease care. This thesis aimed to develop a theoretical understanding of how providers and patients make decisions in chronic disease care planning, how patients experience involvement in care planning, and to develop a measure of patient involvement. It consists of two studies: a qualitative study to develop a grounded theory of decision-making in diabetes care planning, and a scale development and psychometrics study. The qualitative study involved 29 providers and 16 patients with diabetes. It found that providers were concerned with a process described as ??managing patient involvement to do the right thing??, while patients were concerned with ??being involved to make sure care is appropriate??. This led to the theory of ??delivering respectful care??, a grounded theory that integrates provider and patient perspectives by showing how providers and patients can resolve their concerns while achieving mutually acceptable outcomes. Central to this theory is the process of finding common ground, while the key conditions are provider responsiveness and an ongoing, trusting and respectful provider-patient relationship. The Collaborative Care Planning Scale (CCPS), based on these findings, is a patient self-report scale that measures patients?? perceptions of involvement in care planning. After piloting the CCPS was tested amongst 166 patients with diabetes. Exploratory factor analysis resulted in a 27-item scale comprising two factors: ??receiving appropriately personalised care?? and ??feeling actively involved in decision-making??. Psychometrics tests revealed the CCPS has adequate internal consistency and test-retest reliability, and findings support construct validity. ??Delivering respectful care?? enriches understanding of the nature of collaboration in chronic disease care, and identifies those elements necessary to ensure patients receive best possible care. The CCPS provides the means for measuring what patients say they value, and is thus an important measure of quality chronic disease care.

Thesis (M.H.S.A.)--University of Michigan, 1978.

Thesis (M.H.A.)--Univerity of Michigan, 1959. / Statement of purpose laid in.

Thesis (M.H.S.A.)--University of Michigan, 1978.

Thesis (M.H.A.)--Univerity of Michigan, 1959. / Statement of purpose laid in.

M.Comm. / Moving from a traditional organisation to a shared services business unit through the shared services evolutionary continuum, and eventually to an independent business model requires a significant investment in technology, infrastructure, planning and time. Once committed, the process is as rigorous as planning and implementing a new business venture (Van Denburgh & Cagna, 2000). From the basic shared services model through to the independent business model, and during each other phase, the shared services business unit needs to be managed. The shared services business unit executive finds himself in the position of managing a business unit that: Is service orientated. Operates in an evolutionary process. Operates in a changing environment. Runs on business principles. Is an income generating business unit in its own right. Crosses national and international borders. Considers communication between business units as an ongoing process. Is customer and process-focused. Continuously improves and benchmarks business processes against the best. The leadership challenge is now to practise these business processes in a shared services environment, to make them successful and efficient and to add value to the organisation (Gunn, Carberry, Frigo & Behrens, 1993).

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The concept of Shared Service (SS) recently is an important trend on the basis of cost efficiency and policy of enterprises or business groups. It has become popular in Europe for the past decades and was introduced to the States in the 80¡¦s. Nowadays, Taiwanese business groups also have started to think about having SS mechanism for financial and IT functions. Further, adding Humane Resources (HR) into SS is also a conspicuously novel tendency. The thesis probes into reasons that HR SS has been generated in the Taiwanese groups. Further, it analyzes the construction process, organization and service model of HR Shared Service Center (SSC). Meanwhile, the costs and efficiency of having HR integrated into SS to groups and business units are examined. Finally, key factors to success of conducting HR SSC are elicited. Case study is used in the thesis. It solely studies President Chain Store Corp. (PCSC) because it has one of the most well-established HR SSC in Taiwan. Through profound interview, informal conversations, SSC establishment documents, and related research, the model of HR SSC in Taiwan is examined. It is indicated that ¡§Support from Top-Managers¡¨ and ¡§Cooperative Organization Culture¡¨ are two vital factors that lead the establishment of PCSC HR SSC to success. However, it is very possible that the SS brings more costs to business units, hence the advantages over the whole group occasionally conflicts with its business units¡¦. Sometimes establishment of SSC is all a means to set up prestige and imposing reputation. As a result, resistance to forced integration come into existence among business units.