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1	The Effects of Extended Loan Period, Released Time, and Incentive Pay on Increasing Shelving and Shelf-Reading Productivity of Student Assistants in Academic Libraries Banks, Julia Ann 05 1900 (has links) The purpose of this research was to determine if an extended loan period, released tine, and incentive pay increased the student assistants' shelving and shelf-reading rates. The first quasi-experiment utilized loan, time, and pay given across the board as motivators. Because the population for this study was small, a questionnaire, intended to strenghten the study's results by identifying additional libraries which effectively use similar motivational techniques, was mailed to the forty private university libraries throughout Texas. A second questionnaire polled the student participants about their feelings about shelving and shelf-reading and about the motivators used in the study. The second quasi-experiment motivated the student assistants by pay tied to productivity. Gender, grade point average, and academic classification were control variables for this study. shelving rates shelf-reading rates library student assistants Student library assistants. Library personnel management.
2	The role of inventory control in service quality in a South African academic library Retief, Esther 30 June 2005 (has links) Service quality has always been a tacit assumption within the delivery of academic library services, but since the 1990s demands for accountability from different stakeholders, including the clients, made service quality a highly debated and researched focus in academic libraries all over the world. The scope of the study covers a wide-ranging analysis of discourses underpinning service quality and its accompanying performance indicators in academic libraries. Using the academic library of the University of South Africa as an illustrative case study, this study examines the possible impact of inventory control on the service quality of the academic library in three areas, namely access to information resources, retrieval of information resources and positive implications for sound financial management. The study's findings all point to a positive enhancement of service quality in regard to the three areas mentioned. / Information Science / M. Inf. University of South Africa Stocktaking Stock verification Shelf reading Service quality Quality management Performance indicator Performance measurement Library catalogue Inventory control Complaining behaviour Availability study Assurance quality Academic library 025.82 Academic libraries -- Quality control Libraries -- Inventories Book thefts -- Prevention
3	The role of inventory control in service quality in a South African academic library Retief, Esther 30 June 2005 (has links) Service quality has always been a tacit assumption within the delivery of academic library services, but since the 1990s demands for accountability from different stakeholders, including the clients, made service quality a highly debated and researched focus in academic libraries all over the world. The scope of the study covers a wide-ranging analysis of discourses underpinning service quality and its accompanying performance indicators in academic libraries. Using the academic library of the University of South Africa as an illustrative case study, this study examines the possible impact of inventory control on the service quality of the academic library in three areas, namely access to information resources, retrieval of information resources and positive implications for sound financial management. The study's findings all point to a positive enhancement of service quality in regard to the three areas mentioned. / Information Science / M. Inf. University of South Africa Stocktaking Stock verification Shelf reading Service quality Quality management Performance indicator Performance measurement Library catalogue Inventory control Complaining behaviour Availability study Assurance quality Academic library 025.82 Academic libraries -- Quality control Libraries -- Inventories Book thefts -- Prevention

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