East Tennessee State University has a diverse student population of approximately 12,500 students. Recent statistics have indicated that the student body is bypassing the physical library building, including reference services, and connecting to online sources from off campus. With only six public service librarians whose duties include interlibrary loan, instruction, and other key library functions, librarians are limited in their ability to provide outreach to those students who might never enter the library. In this article, the authors describe the decision process in developing outreach librarian positions for the graduate programs librarian and the undergraduate student services librarian and discuss the specific services that these librarians provide to students.

Purpose. This paper aims to utilize data collected at the national, state, and local level to analyze our library instruction (LI) program with the goal of designing a program to best suit student needs. Design/methodology/approach. The collection and analysis of national, state, and local economic and computer access and usage statistics was carried out. Findings. Although most incoming freshmen at East Tennessee State University have access to computers and can perform basic computer functions, they do not have the skill set necessary to do college‐level research. Practical implications. Sherrod Library needs to continue providing traditional LI classes. Furthermore, new ways to train incoming freshmen in research methods need to be developed. Originality/value. The use of national, state, and local economic and computer access and usage statistics to create a profile of our students in order to assess LI and outreach programs.

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Libraries rely on websites to inform patrons of their resources, services, and organizations. Consequently, these websites are a rich source of research data to discover library trends, whether it is determining which databases are most commonly offered or which departments have the most employees. Content from library websites not only allow researchers to explore these types of questions, but they also indicate how libraries communicate information to patrons. Come to this session to learn when and how to conduct a content analysis of library websites. It will begin with an overview of the types of research questions that can be explored using this method, including examples from research projects within the library and information science literature. Then, the presenter will delve into the process of conducting a content analysis of library websites, breaking down the general steps and providing helpful tips along the way. These steps will be demonstrated with an example of a study conducted by the presenter that used information from library websites to determine which academic library departments (collections/technology, research/instruction, etc.) manage institutional repositories. Lastly, the session will conclude with an activity that will walk attendees through thinking of a research question and how to design a content analysis for that question.

Suitable for seasoned pros as well as absolute beginners, you will learn how to create a modern, polished presentation which will make you and your organization proud. In the first part of this half-day pre-conference, we will plan content, addressing best practices such as ADA compliance and image permissions and credits. For the second part, we will draft a brief professional presentation. Presentation volunteers will receive constructive feedback regarding content and delivery. Attendees will leave with guidelines and a resource list, and a working knowledge of presentation software and a presentation rubric.

To revitalize their aging and often overlooked juvenile collection, a team of librarians at East Tennessee State University's Charles C. Sherrod Library sought ways to modernize, diversify, and promote the collection to better serve their campus community.