What we’ll talk about today: Strategies for regaining perspective and balance at a pace wholly determined by the individual which require little training and expense Benefits: renewed motivation, increased calm, and less reactivity at the individual level With transformational leadership, potential for change at the organizational level

In 2017 the Sherrod Library at East Tennessee State University created the Library Ambassador Program as a peer-reference model of service for research help. Since that time, our program has grown into a large close-knit community of undergraduate students invested in forwarding information literacy across campus. Learn about how this unique program fosters a sense of community among the student workers it employs and throughout the larger college campus community.

Rachel Fleming, Ashley Sergiadis, and Rachel Caldwell discuss several ways that academic libraries can help OER adopters and authors improve the impact of their work, make materials more accessible, and ensure continued access.

The COVID pandemic changed life as we know it and transformed how we taught classes and acquired knowledge. And The ETSU Sherrod Library, with the help of Jonathan Wilson, Distance/ Online Service Coordinator addressed these challenges by developing The Personal Librarian (PL) program for students.

At East Tennessee State University, an awards program incentivizes instructors to adapt or create Open Educational Resources (OERs) and publish them in Digital Commons@ETSU. Come to this presentation to hear lessons learned from the Digital Scholarship Librarian who supported the instructors during the creation and publication process. The presentation will cover the following topics: copyright, accessibility, promotion, timelines, and assessments.

In Fall semester 2021, Sherrod Library at ETSU provided the Personal Librarian (PL) program to First Generation and Transfer students. The PL contacts over 1600 students weekly by email, providing a newsletter with University and Library services. The PL also connected on a personal level with a YouTube video bi-monthly. The program was designed to build a relationship with the students so that they are comfortable asking for help and feel more confident in their ability to receive assistance.

Objectives: The purpose is to see if there is a relationship between declining walk-in visitor counts and increased library web access. The overall objective is to evaluate library services and find better and more efficient ways to meet the needs of walk-in and virtual patrons. Methods: Compile past five years of walk-in visitor statistics from the library. Retrieve past five years of website statistics from Google Analytics. These two sets of data will be compared and analyzed for any correlation. We hypothesize the data will show a steady decrease in walk-in visitors along with a continued increase in website visitors. We hope to find a period during the past five years where the two values intersect. If a clear relation exists, we will identify possible factors that can be attributed to these changes. Results: The combination of online “visits” combined with walkin visits gives an entirely different picture of the use of libraries by patrons. Conclusion: Librarians should not be wedded to success markers of past eras. By updating measures of recording “attendance,” a more truthful picture emerges about the true popularity of libraries. This type of data is essential, since libraries are under more pressure to justify their existence.

Objective: The purpose of this study is to determine if a librarybased personal digital assistant (PDA) service is a significant factor in the clinical use of PDAs at an academic medical center. Methods: Health sciences students, faculty, staff, and residents at an academic medical center were the participants. The library has serviced several thousand PDAs. This population was used as the basis for the study group. The study design is a cross-sectional study using survey methodology. The analysis was done based on age, college affiliation, and gender, and answered questions such as frequency of PDA use, usefulness of library’s PDA service, and usefulness of programs the library installed on users’ PDAs. Results: One hundred and eight people responded. Seventy-five percent of the respondents would still be PDA users, even if the library did not assist or promote the service. Almost 90% were daily PDA users. Seventy-five percent stated that they would not feel confident that they could install the software without the library’s help. Conclusions: The survey results reenforced the library’s feeling that the service fills a crucial need in the community it serves. The survey also provided information on the databases it buys, which gives the library information for future collection development.

Developed to raise the profile of the library among ETSU's student community, which is comprised of nearly 15,000 undergraduate and graduate students, The Sherrod Library Student Newsletter is released twice per semester and highlights library events, resources, and services that students may not otherwise know about. It is our library's hope that creating such a newsletter will increase student attendance at library events as well as increase the use of featured library resources and services. Join us as we discuss the steps and logistics of planning, creating, funding, and releasing a student newsletter.

Classes moving online in mid-March 2020 demonstrated students' unmet needs for fast, reliable internet service and laptops. Information Technology Services, Sherrod Library, and Student Life and Enrollment teamed up to lend some laptops & hotspots.