Made available in DSpace on 2014-12-17T14:53:05Z (GMT). No. of bitstreams: 1 ladijaneSS_DISSERT.pdf: 662890 bytes, checksum: 746c0dcadac824624ca940b5d80873a1 (MD5) Previous issue date: 2011-09-29 / The problem dealt with in this study concerns the analysis of bus drivers' working situation. It stemmed from the need to identify the difficulties faced by these professionals in accomplishing the results expected by the company. A case study was carried out in a public transportation company in the city of Natal. Records and observations made in the workplace, alongside perfomance indicators, such as absenteeism tax, staff turnover and traffic accidents, revealed problems in their activity. It was made clear that, in the company being studied, absenteeism was related to health problems, particularly psychiatric and musculoskeletal disorders, and that although the indicators of traffic accidents and staff turnover have declined over the years, they are still elevated. The interviews involved 50 of the 124 drivers who worked directly in the service, and contained questions covering eleven factors related to the drivers' work. They indicated a gap between the prescribed work and the work actually done, in that there were a series of embarassing or stressful situations involving traffic, itinerary length, road conditions, vehicle maintenance, physical environment (bus terminus), job post and supervision policies. On the other hand, factors such as enjoying driving, the work itself and being with workmates positively influenced the drivers' working conditions. In the propositions of the administration and human resources subsystems, some alternatives were found in order to remodel this activity / O problema tratado neste estudo est? relacionado ? an?lise da situa??o de trabalho do motorista de ?nibus. Teve origem na necessidade de identificar as dificuldades do motorista em cumprir as tarefas para alcan?ar os resultados determinados pela empresa. Foi feito um estudo de caso em uma empresa de transporte coletivo urbano da cidade de Natal. Registros e observa??es feitas no ambiente de trabalho e indicadores de desempenho do servi?o como ?ndices de absente?smo, rotatividade de pessoal e acidentes de tr?nsito foram estimados e apontaram para problemas na atividade. Ficou caracterizado que o absente?smo na empresa pesquisada est? ligado a problemas de sa?de com predom?nio de doen?as psiqui?tricas e patologias m?sculo-esquel?ticas, que o n?mero de acidentes de tr?nsito e o ?ndice de rotatividade, embora venham caindo em rela??o aos anos anteriores, s?o elevados. As entrevistas realizadas com 50 dos 124 motoristas que trabalham diretamente na opera??o do servi?o contendo perguntas sobre 11 fatores relacionados ao trabalho do motorista mostraram que os fatores tr?nsito, o tempo de viagem, condi??es da via, a manuten??o do ve?culo, ambiente f?sico (terminal de linha), posto de trabalho e supervis?o exercida constituem-se em constrangimentos para a atividade do motorista diferenciando o trabalho prescrito do trabalho real. Por outro lado, fatores como gostar de dirigir, o trabalho em si e os colegas de trabalho influenciam positivamente na situa??o de trabalho do motorista. Nas proposi??es dos subsistemas de administra??o de recursos humanos foram encontradas alternativas para o redimensionamento desta atividade

Made available in DSpace on 2016-04-04T18:30:05Z (GMT). No. of bitstreams: 1 LUCIA MARIA PISSOLATTI DA SILVA NAVARRO.pdf: 2887846 bytes, checksum: 5dddc7e4c850a14fb5df16e46c70cf4c (MD5) Previous issue date: 2015-02-11 / We built on on the vivencial analysis of a group of twenty one (21) professionals who work in an admission center for patients in acute mental suffering, in a mental health institution in S?o Paulo. In this analysis, some work related issues were detected, such as difficulties in working in teams, communicating and dealing with people. Such difficulties heavily impact on the way patients are treated by the staff, and also causes professionals to feel underestimated and not appreciated enough for their potential. The main purpose of this research is to investigate the meaning behind work and work situation education which took place while this research was being conducted, for professionals who work in the mental health area in public hospitals. It was also intended to analyze the potential of this type of education, which made use of artistic materialities as means to promote reflection in and raise the awareness of the professionals involved in relation to the job they perform. As theoretical and methodological support, we chose to tackle Cultural Historical Psychology conjectures, more importantly those of art psychology developed by Vigotski. As a result, we observed that work situation education actions promote the development of the human dimension in this condition. At the same time, we highlight the fact that the arts, used as the mediator of reflection that follows the practice, favored a corageous approach as well as the planning of situations and the coming up of solutions, revealing this strategy's educational potential on the broadening of professionals' consciousness on praxis transformation. It was also our concern to emphasize that regardless the established partnership with the institution, the insertion of a work situation education project needs legitimation, be it from the professionals involved themselves, the manager and the public policies institution that aims to promote and support this insertion, under this perspective and in an ampler way. / Partimos da an?lise vivencial de um grupo de vinte e um (21) profissionais que atuam em um n?cleo de interna??o de pacientes com sofrimento mental em estado agudo, em uma institui??o hospitalar em sa?de mental localizada na cidade de S?o Paulo, em que se detectam problemas na rela??o desses profissionais com o trabalho, a saber: dificuldades em trabalhar coletivamente, em comunicar-se e relacionar-se. Estas impactam diretamente a qualidade do atendimento prestado ao paciente e geram, nos profissionais, o sentimento de falta de reconhecimento de seu trabalho. A pesquisa teve como objetivo investigar os sentidos do trabalho e da forma??o em situa??o de trabalho realizada no per?odo em que se desenvolveu esta tese, para profissionais que atuam em sa?de mental no sistema p?blico de sa?de. Tamb?m se buscou analisar o potencial desta forma??o, que se utilizou uso de materialidades mediadoras art?sticas para promover a reflex?o e conscientiza??o dos profissionais envolvidos sobre seu papel no atendimento aos pacientes e no trabalho do hospital. Utilizou-se como aporte te?rico e metodol?gico os pressupostos da Psicologia Hist?rico Cultural, sobretudo aqueles da psicologia da arte desenvolvidos por Vigotski. Como resultado, observou-se que as a??es de forma??o em situa??o de trabalho promovem o desenvolvimento da dimens?o do humano em situa??o de trabalho, permitindo desvelar a intrincada trama de sentidos configurados pelos profissionais. Evidenciou-se, tamb?m, que apesar da parceria estabelecida com o gestor, a inser??o de um projeto de forma??o em situa??o de trabalho carece de legitima??o, seja por parte dos pr?prios profissionais, do gestor e da institui??o de pol?ticas p?blicas voltadas ? sa?de mental que promovam e sustentem esta inser??o, nesta perspectiva.