Yes / Increased use of smart technologies by customers is leading to recognition of their influence on the shopping experiences of customers by practitioners. However, the academic literature fails to acknowledge the influence of smart technology usage, combined with behavioural intention of the customer, on the dynamics and experience of customers. This research utilises explanatory research at the preliminary stage to examine this phenomenon in a retail setting. A conceptual framework was created, based on the scholarly knowledge available in extant literature, and was tested using a survey of a convenience sample of 330 consumers shopping in a high-end retail store in London, United Kingdom. Structural Equation Modelling (SEM) via AMOS was employed to test the proposed model. This study contributes to technology adoption based consumer behaviour literature, by explaining the ability of learning commitment to drive the participation of an individual, but its inability to influence their behavioural intention. Findings of this research also reflect on the role of customer dynamics and customer experience in embracing innovative application of smart technologies in a retail setting. The results and implications included in our study also contribute to the understanding of the determinants that affect customer dynamics and customer experience when making use of smart technologies.

La distribution reste le segment du secteur de l’électricité le moins étudié. Mais les débats s’animent autour d’elle depuis deux ou trois ans quant aux changements structurels possibles du fait notamment de l’émergence amorcée ou annoncée des smart technologies: ils pourraient en effet remettre en cause dans les prochaines années les modèles d’affaires actuels des GRD et leur mode de régulation. Mais de nombreuses incertitudes pèsent sur leurs choix d’investissements. La thèse vise à anticiper les évolutions des modèles d’affaires des GRD en Europe à l’horizon 2030 en tenant compte des paramètres technologiques, macroéconomiques et géographiques. Elle propose une vision théorique et analytique originale, en introduisant tout d’abord la notion de « technologies à potentiel naturel » pour étudier le développement optimal de différentes technologies par contexte géographique et par scénario de référence. A partir de ces résultats, elle définit alors différentes évolutions possibles des activités de la distribution. Le croisement de ces futurs avec les différentes stratégies d’investissement envisageables pour les GRD permet de définir les futurs modèles d’affaires des GRD européens en fonction des combinaisons de smart technologies déployées et des contextes géographiques contrastés. Dans sa dernière partie, la thèse s’intéresse tout particulièrement aux changements prévisibles dans la relation GRD / régulateur sectoriel via une formalisation par la théorie des jeux. Enfin, en s’appuyant notamment sur les études théoriques de Brian Arthur, la thèse identifie les différents effets lock-in qui pourraient entraver l’émergence des smart technologies et les solutions possibles / Distribution activities have been the least studied domain of the electricity sector; over the last few years though, strong debates emerged with regards to the future. Indeed, this activity might soon undergo some deep structural changes, particularly as smart technologies are deployed: theses technologies could strongly impact the current business cases of the DSOs, along with the regulation now in effect, at a time when numerous uncertainties weigh on the distributors choices of investments. This thesis investigates the distributors’ business models evolutions in Europe for the next 20 years, based on technological, macroeconomic and geographical parameters. It proposes an original approach, both theoretical and analytical, to better understand the future world of DSOs. At first, it introduces the notion of “technologies with natural potential” in order to study the optimal development of the different technologies, by geographical context and macroeconomic scenarios. From these results, it then defines various possible evolutions of the distribution activities. Crossing these futures with the various possible investment strategies for the DSOs makes it possible to define the future business models of the European DSOs, according to various combinations of smart technologies displayed and contrasted geographical contexts. In its last part, the thesis studies the predictable changes in the relation DSO / regulator, using a formalization based on the Games Theory; this work is complemented by identifying the different lock-in effects (using the approach described in Brian Arthur’s studies) that could hinder the emergence of smart technologies, and the possible solutions

The diploma thesis focuses on risk assessment related to the implementation of smart technologies to non-manufacturing companies. Part of the diploma thesis is analyze of the current state of implementation Industry 4.0 in the Czech Republic and abroad. Based on the obtained information are the risks related with implementation Industry 4.0. in Czech republic and into non-manufacturing companies identified and evaluated. In this case there are assessed implementation of smart technologies in model company. Output from this thesis is proposal of appropriate strategies to reduce the risk and assessing the effectiveness and safety of implementing smart technologies into business processes.

This diploma thesis polemizes with the relationship of human and smart technologies on a background of problematic of a postmodern society and aims to formulate a conclusion in that the use of smart technologies, given their current form and the current state of affairs in general, with its side effects may affect the form and nature of the whole society. By analyzing fundamental aspects of a postmodern society, particularly by reflecting on the processes of globalization, individualization, rationalization and relativization, complemented by illustrative examples of the effects of the use of smart technologies by ordinary and lay users, it is relating to the basic characteristics of current society. Its aim is to demonstrate imaginary spectacularness, in terms of the use of smart technologies and also in terms of the unfulfilled ideal of modernity, and it also aims to relate this imaginary spectacularness to the question of scientific and technological progress and also to the question of human nature as these are questions of the future development of the current postmodern spectacular society.

yes / Medicines management is only one part of NHS (UK) procurement and management, but essentially a very expensive part. According to the Commercial Medicines Unit (Department of Health, 2013), NHS hospitals in England currently spend around £3.6 billion annually on pharmaceuticals, having risen from £2.2. billion in 2005. The NHS continuously strives to promote excellence in what it does and justify how it does it. In undertaking this preliminary analysis 45 pharmacy staff members contributed to an online survey. The results presented a broad mix of views on how smart technology (e.g. iPhone, iPad) could be used and if it should be used at all in this setting. The outcome of this small scale study demonstrates the lack of knowledge as to if and how such technologies could be used in hospital pharmacy and therefore present grounds for testing out the broader application of smart technology via academic and practitioner consultations.

This diploma thesis deals with modern technologies that are used as smart home equipment. The analysis of the current state is devoted to the concept of the Internet of Things, into which smart home technologies can be included. The research part is focused on the analysis of risks that are associated with the implementation and use of smart technologies. Financial, technical and security risks are analyzed using adequate research methods. Financial risks were analyzed using the financial plan of the model house. Technical, which also included process risks, and security risks were analyzed using network analysis methods and risk analysis methods. The network graph method and the project evaluation and control method (PERT) were used for the analysis of process risks. The analysis of technical and safety risks was performed using the Failure Mode and Effect Analysis (FMEA) and Fault Tree Analysis (FTA) methods.

This thesis is focused on the smart public lighting management possibilities. It describes smart public lighting management itself and the advantages of the new management possibilities compared to the current ones are illustrated as well. Furthermore, it deals with a comparison of the most used light resources and LED light resources. This thesis also outlines NS-3 simulation environment and states its advantages. Theoretical concept for energy-saving smart public lighting management system and its modifications for the needs of simulation is described in the paper. This theoretical concept is simulated and compared with the current smart public lighting management systems as well as with the systems designated by the third party.

Магистерская диссертация состоит из введения, трех глав, заключения, библиографического списка и приложений. В работе рассмотрено обоснование финансово-экономического проекта создания ледового дворца с применением smart-технологий в городе Заречный, Свердловская область. Проанализирована территория расположения рассматриваемого объекта, рассмотрены smart-технологии, применяемые в сфере спорта и разработаны концепция и финансово-экономическая модель проекта по созданию ледового комплекса с применением механизма государственно-частного партнерства при финансировании проекта. Сформирован бюджет проекта, рассчитаны интегральные показатели экономической эффективности проекта. В заключении сформулированы основные выводы и обобщены результаты исследования. / The Master's thesis consists of an introduction, three chapters, a conclusion, a bibliographic list and appendices. The paper considers the rationale for the financial and economic project of creating an ice palace using smart technologies in the city of Zarechny, Sverdlovsk region. The territory of the location of the object under consideration is analyzed, smart technologies used in the field of sports are considered, and the concept and financial and economic model of the project for the creation of an ice complex using the mechanism of public-private partnership in financing the project are developed. The project budget has been formed, integral indicators of the economic efficiency of the project have been calculated. In conclusion, the main conclusions are formulated and the results of the study are summarized.

This study was devoted to researching the effectiveness of e-learning, in terms of the reported experiences of the Language Services section employees in Parliament RSA. At present, the internet is seen as a successful and influential educational tool in both academic and corporate institutions. Academically, it has been adopted for e-learning methods of teaching and learning. It is perceived as a cost-effective method of providing lifelong education. It is important to know about the pros and cons of e-learning in adult education and compare them with the experiences of the people who are and have been engaged in adult education. To create an adult education skills development framework that can be used successfully in e-learning, it is important to get information about and from the people concerned regarding their learning experiences. To understand more about the influence of e-learning, this study administered a questionnaire to the employees of the Language Services Section of Parliament who participated in the pilot learning programmes offered by Parliament. The questionnaire was designed to gather structured responses from the participants in the inquiry. The results were studied and applied to draw recommendations for what can be improved in the programme to promote and endorse continuing learning experiences as is the aim of the in-house programme offered by Parliament. The study also has relevance in terms of a discussion of issues that arise in the literature on adult education, which were located as part of the study. / Educational Studies / M. Ed. (Adult Education)

Cette thèse contribue à la compréhension d’un phénomène émergent et complexe : la transformation/smartisation du système de service public urbain. Cela comprend la combinaison de différents secteurs de services tels que les transports, le tourisme,les taxes, etc. Du point de vue conceptuel, nous établissons trois piliers pour la Science du Service : Système de service (SS), Innovation de Service (IS) et Logiques Institutionnelles de Service (LIS). Nous commençons par proposer une méthode basée sur l’analyse sémantique latente (LSA), l’analyse factorielle (FA), le text mining et la théorie enracinée. Il s’agit de mettre en évidence de manière inductive et interdisciplinaire, 30 années d’évolution de la structure intellectuelle de SS, IS et LIS, de 1986 à 2015. Ceci nous a permis d’étudier les théories associées à ces thèmes, dans plusieurs domaines dans le temps. Grâce à cette étape, nous avons pu justifier le choix de deux théories permettant d’étudier la dynamique de la transformation institutionnelle et structurelle d’un système de service : 1) la théorie du travail institutionnel entre logiques collectives, antagonistes, et complémentaires, et 2) la pensée complexe. La théorie du travail institutionnel nous a permis de mettre en évidence le processus de transformation des arrangements institutionnels. La pensée complexe, comme cadre intégrateur, nous a permis de mettre en évidence le contenu, ou les effets, de la transformation institutionnelle, en considérant le tout et les parties d’un système de service public urbain qui devient smart. L’architecture de la recherche est basée principalement sur la théorie enracinée, l’observation, les archives, l’étude de cas longitudinale multiniveaux (i.e. locale et nationale) via le modèle dialogique(Parmentier-Cajaiba & Avenier, 2013) et le paradigme épistémologique constructiviste pragmatique (PECP). Aussi, nous utilisons deux hypothèses ontologiques du travail : l’ontologie relationnelle et l’ontologie du devenir. Du point de vue théorique, notre recherche contribue au affinement théorique de la littérature sur SS, IS et LIS en proposant une définition du construit "système de service public urbain smart". Cette définition est accompagné de trois modèles heuristiques résultants d’une analyse par le processus et par le contenu de la transformation et de la théorie enracinée (Gioia & Chittipeddi, 1991 ; Gioia et al., 2013). Le premier modèle heuristique contribue à la compréhension du processus de travail institutionnel pour la co-création d’arrangements institutionnels (i.e. standard, normes, les ressources frontières, APIs) entre deux logiques collectives antagonistes et complémentaires (Morin, 2005 ; Smets & Jarzabkowski, 2013 ; Greenwood et al., 2017) : la logique de service dominant du marché (Lusch & Nambisan, 2015 ; Vargo & Lusch, 2016) et la logique du service public (Osborne et al.,2015 ; Osborne, 2017). Le deuxième modèle heuristique met en évidence les composantes structurales d’un système de service public qui devient smart. Le troisième modèle heuristique souligne les moteurs et les freins de la transformation institutionnelle et structurelle. / This thesis contributes to the understanding of an emergent and complex phenomenon: transformation/smartization of the urban public service system. This involves innovative, context-sensitive and interoperable public service systems, as well as the cross combination of different services sectors such as transport, tourism, taxes, etc. We define three pillars of service science : Service System (SS), Service Innovation (IS) and Institutional Service Logic (LIS) in order to develop a process and content research to understand the dynamics of urban public service system institutional and structural transformation. We propose a method based on Latent SemanticAnalysis (LSA), Factor Analysis (FA), text mining and grounded theory to inductively reveal 30 years of evolution of interdisciplinarySS, IS and LIS intellectual structure from 1986 to 2015. In particular, we analyze the process of institutional work between antagonisticand complementary collective logics. Then, we mobilize complex thinking as an integrating framework of components of the urban publicservice system that becomes smart, as a whole and its parts. Our research design is based on grounded theory ; observations, longitudinalcase study with a multi-level approach (i.e. local and national) ; the dialogic model(Parmentier-Cajaiba & Avenier, 2013) and the pragmaticconstructivism epistemological paradigm (PECP). We define two working ontological hypotheses : the relational ontology and becomingontology. From the theoretical point of view, our research contributes to the theoretical refinement of the literature on SS, IS and LIS. Wepropose three heuristic models from a process and content analysis (Baines et al. 2017) and grounded theory (Gioia & Chittipeddi, 1991 ;Gioia et al., 2013). The first heuristic model contributes to the understanding of the institutional work process for the creation of institutionalarrangements (Standard, boundary resources, APIs) between two antagonistic and complementary collective logics (Morin, 2005 ; Smets & Jarzabkowski, 2013 ; Greenwood et al., 2017) : the service-dominant logic of the market (Lusch & Nambisan, 2015 ; Vargo & Lusch, 2016)and the public service logic (Osborne et al., 2015 ; Osborne, 2017). The second heuristic model highlights components of a smart publicservice system. The third heuristic model highlights the drivers and barriers of institutional and structural transformation.