The purpose of this dissertation was to expand knowledge and theory around instructor social presence in online learning during the COVID-19 pandemic. This study provided a depiction of real-world experiences from the perspective of high school teachers during their shift to online learning amid the COVID-19 pandemic in 2020. The study surveyed 50 teachers of varying teaching experience and teaching contents to discover how helpful different facilitation strategies were at creating opportunities for social presence in their online classes, specifically with engagement, connection, and community. Using descriptive statistics, frequency analysis, ANOVA comparison, and content analysis, the study identified the top 5 most helpful facilitation strategies in helping to engage with students, connect with students, and build community with students. The findings indicated that instructor's timely feedback to questions, instructor being present in the discussion forum, and instructor's timely feedback on assignments/projects were the most helpful at engaging with students, connecting with students, and building community with students.

The recent advances in digital communication technologies have altered the way in which people socialize on a day-to-day basis. A question that has arisen in relation to this is what being somewhere together actually means at a time when our interactions are no longer confined to shared physical places. The phenomenon of being somewhere together (also: togetherness) has previously been studied within the fields of social presence theory (which focuses on digitally mediated ‘togetherness’ and primarily departs from a psychological perspective) and microsociology (which takes an arguably more interactional approach to the idea of being together but primarily focuses on face-to-face interaction). Therefore, what is missing is a conceptualization of togetherness that can account both for togetherness in contexts other than those mediated face- to-face and for the ways in which togetherness is potentially ‘created’ in social interaction. The purpose of this thesis is to address this shortcoming by examining the underlying problem of being together and the conceptualizations of being together in the two aforementioned discourses. For the theoretical analyses, the example of online chat conversation is used as the primary focus of study. The thesis comprises three main parts. In the first part, the question of why being together has become difficult to conceptualize since the introduction of electronic and digital communication technologies is explored. The second part of the thesis is a review of what being together stands for in social presence theory and microsociology, respectively. In the third part, the two reviewed understandings of being together are examined. Here, it is observed that social presence theory portrays being together as something that occurs in informational environments, while microsociology portrays it instead as something pertaining to framed (or specified) social situations. Thereafter follows a critical examination of being together in informational situations and being together in framed social situations in which the notions are analysed in relation to online chat. It is concluded that the second view of being together (as a framed activity) is more promising for the future study of togetherness in online chat environments, and potentially also for togetherness in digitally mediated environments more generally.

The purpose of this research was to examine the connections between personality types as illustrated by the Myers Briggs Type Indicator and the desire for social presence components within a technology based learning environment. Participants in the study were undergraduate and graduate students enrolled in an educational technology program at a public university in the State of Texas. The study employed a mixed-method qualitative approach that utilized a paired comparison evaluation, a personality assessment, and semi-structured interviews. Results showed that the components of organization and feedback were thought to best foster social presence in technology based learning environments and that there was no real difference between the personality types of introverts versus extroverts and judgers versus perceivers.

Internet has changed People¡¦s life and brought new communication problems. Community website is a platform which combines website¡¦s content and community. This platform had changed users not only to be a message receiver, but also to be a sender, who is more active. This characteristic promises the active audience, one of the basic assumptions in Uses and Gratifications Theory. Otherwise, in previous researches, computer mediated communication lacks of some media cues. But as basic network setting has changed, the conclusion maybe has been changed. In order to understand what are user¡¦s motivations and if there are any differences among different media. This survey conducts 41 questions to evaluate user¡¦s needs and the degree of social presence based on previous studies. As a result, there are 442 valid questionnaires in this study. As for motivations, a factor analysis revealed five motivations to use community websites: communication, information, surveillance, persuasion, and entertainment. Communication is the most important motivation of all. As for social presence, the ranking decreasingly is instant message, real-time video, e-mail, chat room, and forum. These two properties, motivations and social presence, obviously affect user¡¦s using intensity.

As a result of personal computers and broadband Internet connections become very popular, online learning converts asynchronous learning into synchronous learning or blended learning. This implies that synchronous communication becomes an essential part of online learning and learners now are able to see others face-to-face online just like in traditional classrooms. In the past, the major difference between cyber classroom and traditional classroom is that cyber classroom cannot provide face to face interaction. However, a synchronous cyber classroom features real-time and multiple video communication channels can overcome this shortage and even promoted better attention and engagement for learners. Social presence is an indicator to measure the degree of social interaction, determined by the perception of an individual to environments and other individuals. The prior researches have indicated that increasing social presence is helpful to enhancing learning participation and satisfaction in a synchronous cyber classroom. Hence, we argue that promoting social presence in a synchronous cyber classroom would have a positive effect on learners¡¦ learning participation and satisfaction. The aim of this study is to explore the factors affecting social presence in a synchronous cyber classroom. We will apply social learning theory as a basis to verify if social presence does have a positive effect on learning outcome and what factors affect social presence in a synchronous cyber classroom learning environment. Because the perception about social presence is accumulated as time goes by, a questionnaire survey is used in this study. The target population is drawn upon the learners who have had real experiences of participations in learning with synchronous cyber classrooms. The questionnaires were carried out on the Web. The subjects were learners from the National Sun Yan-Sen Cyber University, the K12 digital school and some others from the PTT BBS. The total number of valid questionnaires is 252. The research result indicates that the factors affecting social presence in a synchronous cyber classroom are intimacy, user friendliness, responsiveness, extraversion, and cue richness. Moreover, social presence does have a positive effect on learning participation and satisfaction. The contribution of this study is finding out the factors affecting social presence from the social learning theory perspective. If teachers could pay attention to these factors and try to apply them for enhancing learners¡¦ social presence, learners¡¦ learning outcome is greatly improved in a synchronous cyber classroom environment. This study is concluded by pointing out some suggestions for practice and future research.

This dissertation proposes a novel definition of anonymity, drawing on past definitions as well as psychological theory, to propose that pseudonymous identities can have a complex and nuanced influence in emphasizing certain personality traits when used in online discussion. This dissertation connects this definition to the Proteus Effect — the observation that individuals adopt behavior stereotypical of the avatars they use in virtual worlds (Yee & Bailenson, 2007) — to test how the presence and character of avatars in an online instant messenger influences aggression during political discussions. A 2x2 factorial experiment is used to evaluate participant aggression following small group deliberations between groups of participants assigned aggressive and unaggressive usernames and avatars, as well as accounts displaying an avatar and username vs only a username. A follow-up online experiment is used to show that similar effects of identity on behavior can be achieved simply by assigning participants to participate in similar tasks as moderators or as themselves.

Various forms of presenting content via computer differ in the number and quality of visual and verbal cues. Many of these cues such as eye contact, tone of voice, appearance, facial expressions, proximity, and gestures have been found to be beneficial to the learning process. This study seeks to uncover what effects multimedia instruction, which contain a high degree of visual and verbal cues, compared to multimedia instruction, which contains a low degree of visual and verbal cues, may have on college students perception of social presence, satisfaction with their instruction, motivation, and achievement. The relationships among these dependent variables were also investigated. One hundred and fifty students were randomly assigned to five treatment groups. The treatment groups received three computer based multimedia lessons that included either full visual and verbal cues (video), limited visual and full verbal cues (still picture with audio), limited visual cues and no verbal cues (still picture and text), no visual cues and full verbal cues (audio only), or no visual or verbal cues (text only). Results show no significant differences among treatment groups regarding social presence, motivation, satisfaction, and achievement. Significant correlations were found between social presence and satisfaction; social presence and motivation; satisfaction and motivation; and motivation and achievement. Correlations for social presence and achievement, and satisfaction and achievement were not significant. This study suggests that visual and verbal cues in multimedia may not be important for student learning. Further research using different lesson content and a revised social presence scale is encouraged. / Ph. D.

The purpose of this study was to investigate the relationship between the level of student motivation and perceived online social presence in an online course. Better understanding of the relationship between online social presence and motivation would assist researchers to identify and develop effective instructional strategies for the success of students' online learning experience. This study was conducted during the Fall 2007 semester at the University of Central Florida (UCF) in Orlando, Florida. Data for this study were collected from participating students enrolled in three online sections of EME 2040, Introduction of Educational Technology. In this course, pre-service teachers learn how to use technology and, more importantly, how to integrate it into their courses and their future classrooms. Three instruments were used in this study to obtain students' demographic information and to measure students' online social presence feeling, students' motivation levels, and instructors' verbal immediacy behaviors. Data were analyzed using repeated measure and multiple linear regression analysis. Seventy-four students from three online sections of EME 2040 responded to the study. Results suggested that students' level of online social presence increased significantly from the beginning of the semester to midterm and then dropped back to the original level from midterm to the end of the semester. However, the level of student motivation significantly increased only from the beginning of the semester to midterm and remained at same level for the rest of the semester. There were significant correlations between online social presence and student motivation across the semester. The regression analysis indicated that verbal immediacy affected online social presence significantly. Further research should be conducted with a larger sample and with different types of online courses in different academic settings and course management systems. Causal relationship between online social presence and student motivation should be explored. Instructional strategies should be established to enhance students' online social presence.

This three-manuscript dissertation examined the construct and predictive validity of the Community of Inquiry (CoI) framework through a factor analysis, meta-analysis, and thematic synthesis. Accordingly, the overall results provided conceptual and empirical insights into the construct and predictive validity of the CoI framework.

This thesis investigates the design and use of communication technologies to support long distance dating relationships (LDDRs). We focus on using co-located behaviours that hold special relational meaning as the metaphor behind the design of devices to mediate between separated partners. Social Presence is used as the main theoretical construct through which support for LDDRs is addressed. Social Presence is a phenomenological concept which refers to “the degree of salience of the other person in the interaction and the consequent salience of the interpersonal relationship” [Short et al., 1976, p. 65]. An additional concept, Closeness, is also brought in to the design problem to account for the supportive role of communication technologies between moments of synchronous contact. This thesis proposes three main arguments. The first is that individual acts of communication, through feelings of Social Presence, have an impact on a couple’s feelings of Closeness towards one another. We explore possible connections between Social Presence and Closeness through a diary study. The results of the diary study also establish that the selection of communication media impacts feelings of Social Presence. Our second argument is that a number of design facets, explored throughout the thesis, could enhance the design of communication technologies for LDDRs by increasing feelings of Social Presence. An analysis of current literature informs the development of seven prototype devices based on hand-holding, hugging, sharing notes and pillow talk. Two interview studies explore people’s reactions to these devices. The findings from these studies are integrated into a design space which describes some of the design decisions that should be considered when creating behaviour-based devices which aim to support LDDRs. Our third argument is that devices based on co-located behaviours support LDDRs through engendering high levels of SP. This is investigated through five case studies using the devices we previously developed, showing that three of our devices are associated with particularly high levels of SP. They also provide insights about the design space facets, as realised in the devices, through using the devices within couples’ existing communication routines. The thesis concludes with a discussion of how the results of these studies are of relevance to researchers interested in supporting long distance dating relationships. Our investigation into Social Presence provides two main contributions; firstly it offers an understanding of how various factors (including relationship type and distance) affect feelings of SP. Secondly, it demonstrates that increasing feelings of Social Presence can have a longer-term impact on LDDRs through increasing their feelings of Closeness towards one another. This suggests that SP is suitable concept to try and support through the design of communication technologies. In addition to informing our discussion of our design space, the case studies within this thesis highlight that devices based on co-located behaviours can help support LDDRs. Given the dearth of devices based on this metaphor, we suggest that other researchers may be interested in extending these findings by exploring other behavioural metaphors. The design space proposed within this thesis offers two main contributions. Firstly, designers can use the design space to foster innovation when creating new designs. Design spaces result in a descriptive and exploratory tool for designers creating new innovations. Secondly, the comprehensive consideration of the various dimensions, especially regarding our consideration of existing communication technologies, provides researchers with a novel design-centric view over the state of the art.