Supporting retention, student success, and online enrollments are some of the most significant and challenging topics in higher education today. Students who fail to succeed early in their studies are less likely to be retained, and students in the online environment are more likely to fail than their campus counterparts. Motivational techniques have been shown to support course retention and success, but studies of online motivational course support methods are limited. Some evidence exists that motivational messages can affect student performance in online courses, but the message format that is most effective has yet to be definitively established. A survey research design was employed and quantitative and qualitative data were collected to determine how motivational messages and message type affect student performance and retention in an introductory online community college course. The population consisted of students in three sections of an introductory online IT course. The data included student course grades, final course scores, responses to three surveys, and the researcher's reflexive journal of motivational message design decisions made throughout the course. Due to low course participation levels and low survey return rates, only the descriptive data were reported. Additional exploration of the literature to explain low participation was sought. Potential causes for low survey return rates included low course participation, survey length, the number of survey contacts, inaccurate estimates of survey completion time, and the number of surveys deployed. To explain the low course participation, best practices with regard to online course design were identified in the literature and compared to the design of the course used in this study. Qualitative survey results and a reflexive journal of the researcher's design decisions are also presented. The results suggest that students liked the motivational messages. The reaction was stronger for the personalized messages than for the general, but this was not a conclusive finding. To the contrary the findings suggest that motivational messages (regardless of type) are not by themselves effective at engaging and retaining students and should not be used as a stand-alone motivational technique.

Magister Artium - MA / Postgraduate research throughput and problems associated with appropriate supervision are a key focus area for many higher education institutions around the world (Lessing & Schulze, 2012; Amehoe, 2014; Botha, 2016). Central to this challenge is the supervisory relationship, which by its very nature, is not one-sided. A productive and rewarding supervisory process requires that both student and supervisor(s) are committed to fulfilling clearly-articulated responsibilities relevant to the research project at hand (Eley & Jennings, 2005). Both student-centric and institutional factors have been found to contribute to low student throughput and to the time taken to complete postgraduate studies (Amehoe, 2014; Luescher-Mamashela, 2015). In South Africa, the higher education landscape is increasingly fraught with varied challenges, including issues of attrition and completion rates as they relate to postgraduate students. Some of the implications of the premature termination of postgraduate research are that various academic fields are deprived of potentially valuable research contributions, and there is a significant cost incurred by the affected students and supervisors (Lovitts, 2001; Lessing & Lessing, 2004), as well as the relevant faculties and institutions, and society at large. Additionally, a number of South African universities are still grappling with inequities resulting from the Apartheid era (Pillay & Karlsson, 2013). It is against this backdrop that this research, through a narrative research lens involving semi-structured interviews, explores and chronicles the stories of six Master’s students who have encountered supervision-related challenges. According to Pearson and Kayrooz (2004), a limited narrative research spotlight has been trained on the issue of postgraduate supervision from the student perspective. The primary objective of this study, therefore, is to facilitate a platform through which the six respondents are able to share the stories of their Master’s supervision experience. On a secondary level, the sharing of these student stories has the potential to enhance the postgraduate research experience, as Lovitts (2001) and Lessing and Lessing (2004) point out.

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A quantitative study was conducted to determine the preferences of undergraduate students for academic advisors as transformational leaders. A questionnaire was developed and distributed to undergraduate students enrolled in leadership classes at a major land grant university to determine importance ratings based on the variables including non-traditional and traditional students’ ages, classification, gender, number of times advised, number of visits to an academic advisor, membership in a collegiate military organization and athletics, and current leadership activities. Results indicated that undergraduate students preferred their academic advisors to use transformational leadership activities. There was no significant difference in the degree of preference of transformational leadership in their academic advisor based on gender, participation in athletics, traditional and non-traditional ages, classification, membership in a military organization and participation in a leadership position or number of times advised. However, inadequate representation of all groups within the number of times advised category prevented a comparative analysis. As a result of this study, a leadership education workshop was developed as a component for academic advisor training, academic advising activities were identified that corresponded to transformational leadership constructs and similarities were found between the developmental advising model and transformational leadership.

Many higher education institutions offer first-year college students the opportunity to participate in second-year retention programs in order to support the persistence of college students who seek assistance in navigating the college experience. Research regarding the traits that characterize second-year students and what the second-year experience entails is still in progress. (Braxton, 2000; Hunter et al. 2009; Schaller, 2000, 2005, 2010; Schreiner & Pattengale, 2000). While the existing research has built the foundation for research around the second-year experience, additional research is required to compose a truly holistic picture of the second-year experience. The purpose of this study is to identify the characteristics of first-year students who choose to apply to second-year retention programs and why they choose to apply to such programs. The study will address three research questions. 1. What are the characteristics of students who apply to participate in a second-year retention program? 2. What student noncognitive variables reflect which students apply to participate in a second-year retention program? 3. What factors do first-year students consider when determining whether or not they will participate in a second-year retention program? A mixed methods explanatory design (Cresswell & Plano-Clark, 2007) was implemented to investigate the research questions. The research population was composed of 337 first-year college students, primarily first generation students and students of color, eligible for participation in a second-year retention program at a large research institution in the western United States. This study hopes to contribute to a greater understanding of the characteristics of first-year students who choose to apply to participate in second-year retention programs and why they choose to apply. The findings can inform universities as to how they can offer more effective support of second-year students in a manner relevant to their needs. / text

University students experience a range of life events whilst studying. Extensive research has established that university life events (events that are synonymous with studying) can be associated with student dropout from university. However, less is known about what university life events are experienced collectively by student ‘persisters’ (individuals who do not dropout). This study therefore sought to establish when persisters reported (and how they perceived) experiencing university life events. Between-group differences amongst students were considered. Life events have been attributed to personal change which can manifest in a number of ways, including change in career and professionalism. Understanding the associations between life events and career/professional development could serve to enhance the support that a university could provide to students in these areas. Consequently whether/when university life events were associated with students’ career thoughtfulness, decidedness and professionalism was addressed. An Interpretivist epistemological orientation was assumed and a comparative case study design was employed (involving three data collection phases). Phase one (pilot work) employed interviews and repertory grids to identify the range of events that student persisters might experience whilst studying at university; tentative between-group differences were considered. Based upon pilot work findings, three instruments were constructed, piloted and validated (phase two).These instruments addressed 1) university life event experiences; 2) career thoughtfulness and decidedness; and 3) professionalism status. Phase three (main study) involved administering the instruments quasi-longitudinally to students from two fundamentally different courses (‘professional’ (associated with a very well-defined career route and emphasis on specific professional development) and ‘generalist’ (associated with a more open-ended career route and less prescribed professional development)) at the start and end of the academic year. Result accuracy was checked through follow-up interviews with lecturers. III Trends were established between student groups in terms of what university life events were experienced and how these were perceived. Differences in reporting were found based on year group, course type and time of the academic year. Based on collective data, experiences most synonymous with specific stages of studying on a professional or generalist course were identified and are discussed. Different life events were found to be associated with enhanced or reduced career thoughtfulness, decidedness and professionalism throughout the academic year. Findings were considered holistically and an overview of how life events are associated with these areas was presented. Follow-up interviews overwhelmingly supported questionnaire findings. Explanations for findings and result applicability were considered. Suggestions for future work and recommendations are presented.

This thesis reports a mixed-method investigation into the relationship between training experiences and commitment in students training for a caring profession such as nursing. There are recruitment and retention difficulties in healthcare care professions (Storey, Cheater, Ford and Leese, 2009) and on nursing courses (Waters, 2006). While extensive research has examined the retention of student nurses, little is known about the antecedents, experience and impact of work commitment in student nurses. The findings of such research have the potential to inform interventions and enhance support structures to improve retention in students training for the caring professions. This programme of research initially aimed to explore the experiences of students training for caring professions, with particular focus placed on nursing students, together with how these experiences relate to commitment. Lecturers and students participated in semi-structured interviews in study 1 and 2 respectively. Issues were identified relating to support, such as peer support and staff-student relationships during placement, as being important to understanding the development and maintenance of commitment in students. Quantitative work in study 3 demonstrated that affective commitment was positively related with wellbeing and help-seeking behaviours, and negatively with turnover intentions. Perceived support was positively related to satisfaction with experiences of training, affective commitment, and help-seeking behaviours. In a longitudinal study (study 4) affective commitment and work-related anxiety-contentment were found to decrease, and turnover intentions increase, between time 1 and time 2, before and after a work placement. Further, satisfaction with placement experiences appeared to causally influence affective commitment. However, study 4 provided only limited support to the findings of study 3, partly due to its limited sample. The findings of this programme of research suggest that placement experiences have important implications for the development and maintenance of student commitment to nursing. An intervention following placement could assist in re-establishing student commitment to nursing if required. It is argued more broadly that it would be of benefit for nursing educators to manage student commitment in order to enhance retention, wellbeing and satisfaction amongst students. These findings also have the potential to enhance insight into the nature and impact of commitment in students training for other caring professions.