The Open Source Software Development (OSSD) model has launched products in rapid succession and with high quality, without following traditional quality practices of accepted software development models (Raymond 1999). Some OSSD projects challenge established quality assurance approaches, claiming to be successful through partial contrary techniques of standard software development. However, empirical studies of quality assurance practices for Open Source Software (OSS) are rare (Glass 2001). Therefore, further research is required to evaluate the quality assurance processes and methods within the OSSD model. The aim of this research is to improve the understanding of quality assurance practices under the OSSD model. The OSSD model is characterised by a collaborative, distributed development approach with public communication, free participation, free entry to the project for newcomers and unlimited access to the source code. The research examines applied quality assurance practices from a process view rather than from a product view. The research follows ideographic and nomothetic methodologies and adopts an antipositivist epistemological approach. An empirical research of applied quality assurance practices in OSS projects is conducted through the literature research. The survey research method is used to gain empirical evidence about applied practices. The findings are used to validate the theoretical knowledge and to obtain further expertise about practical approaches. The findings contribute to the development of a quality assurance framework for standard OSSD approaches. The result is an appropriate quality model with metrics that the requirements of the OSSD support. An ideographic approach with case studies is used to extend the body of knowledge and to assess the feasibility and applicability of the quality assurance framework. In conclusion, the study provides further understanding of the applied quality assurance processes under the OSSD model and shows how a quality assurance framework can support the development processes with guidelines and measurements.

<p>This thesis is focused on studying Customer Relationship Management (CRM) tool and philosophy implementation and how it develops a customer-centric view within organizations. Nowadays mutually advantageous customer relationship is the main asset of the contemporary businesses and CRM is the clue to creating this type of relationship. The purpose of this research is to study successful businesses where CRM tool and philosophy were implemented and how they contributed to the management of the companies. Through this analysis the benefits of the tool can be identified and the road map for its integration can be performed.</p><p>Theoretical framework regarding marketing channel relationships, importance of dual customer value creation and customer value management, relationship marketing as the basis for CRM development, and strategic framework of the phenomenon have been considered. Besides that, the current position of the case company, Volvo Construction Equipment Region International, on the roadmap of the CRM implementation has been evaluated and analyzed. These steps have been taken in order to answer the main research question of the thesis, namely "How can an MNC become a more customer centric company by helping its dealers to implement a CRM system"?</p><p>Several conditions have been identified in the thesis in order the companies could implement the CRM tool and philosophy successfully. The study provides recommendations, which guide the companies on the way to a customer-centric view through the integration of CRM in its business processes.</p>

This thesis is focused on studying Customer Relationship Management (CRM) tool and philosophy implementation and how it develops a customer-centric view within organizations. Nowadays mutually advantageous customer relationship is the main asset of the contemporary businesses and CRM is the clue to creating this type of relationship. The purpose of this research is to study successful businesses where CRM tool and philosophy were implemented and how they contributed to the management of the companies. Through this analysis the benefits of the tool can be identified and the road map for its integration can be performed. Theoretical framework regarding marketing channel relationships, importance of dual customer value creation and customer value management, relationship marketing as the basis for CRM development, and strategic framework of the phenomenon have been considered. Besides that, the current position of the case company, Volvo Construction Equipment Region International, on the roadmap of the CRM implementation has been evaluated and analyzed. These steps have been taken in order to answer the main research question of the thesis, namely "How can an MNC become a more customer centric company by helping its dealers to implement a CRM system"? Several conditions have been identified in the thesis in order the companies could implement the CRM tool and philosophy successfully. The study provides recommendations, which guide the companies on the way to a customer-centric view through the integration of CRM in its business processes.

This publication-based dissertation examines (corporate) venturing and business model innovation intending to derive implications for entrepreneurial management in firms. To achieve this, four self-contained research papers have been developed which are the core of this dissertation. The first section serves as a general introduction, outlines the motivation for each of the research topics, and presents a summary of the research papers and their publication status. The first research paper (Section 2) is a systematic literature review that summarizes and structures three decades of research on the field of success measurement of corporate venturing activities. It identifies three structural dimensions which allow the creation of nine meaning clusters by which the existing measurement approaches can be grouped and compared. Additionally, the review reveals the heterogeneity of these approaches and the unique measurement items which they include. The third section is an empirical study on new venture creation activities in the early stage, based on 112 interviews with novice and experienced entrepreneurs. It defines three dimensions of entrepreneurial activity, namely, Entrepreneurial Alignment, Resource Enhancement, and Value Generation, and finds 67 actions, which differ across these groups in type and sequence. Section four is a single case study in business model innovation that investigates the recent rebranding of “Facebook” to “Meta”. It finds that, despite the strong communication efforts and the resulting internal and external signaling effects, this change does not correspond to a radical business innovation pattern. The fourth research study (Section 5) is a conceptual study that develops an integrated framework for business model innovation in service industries, based on research on the tourism industry. It highlights the limitations of siloed approaches under the influence of internal and external challenges such as industry dynamics and resource constraints. Section six summarizes the dissertation, highlighting the overall contributions for research and practice, and discusses the limitations and directions for future research.

Thesis (PhD)--Macquarie University, Macquarie Graduate School of Management, 2006. / Bibliography: p. 253-276. / Introduction -- Knowledge and knowledge management systems -- Towards a measurement model of KMS success -- Research methodology -- Data analyses and results -- Conclusions and implications. / Knowledge management is becoming pervasive in organizations. Information technology (IT) has been widely used in organizational knowledge management initiatives, and organizations continue to invest in IT expecting that its use will improve knowledge workers' productivity and organizational performance. -- Knowledge management systems (KMS) are information technology applications designed for knowledge management. The pervasive use of KMS in organizations has raised crucial concerns about the use and value of KMS, which can be expressed as two key questions: - What are the key determinants to the users' acceptance and use of KMS in their daily work? - What is the actual role of KMS in the support of knowledge management? -- For this thesis, empirical research was conducted on KMS success in organizations from a social capital perspective, aiming to tackle these critical questions. Based on a review of existing studies on knowledge management and information systems success, two KMS research models are developed, namely a Socio-Technical System Framework of KMS and an Adaptive Structuration Theory (AST)-based KMS Success Model. The socio-technical framework model of KMS sets out the main KMS components and the interrelationships between these components, presenting a systematic view of KMS in organizations. The AST-based KMS success model represents dynamic and evolutionary KMS in organizations, proposing a system-to-value chain of KMS success linking KMS use to social capital, and to intellectual capital. In the research, the two models have been operationalized; consequently, a set of theoretical hypotheses has been derived. -- A set of survey instruments has been developed or adapted for the study. A preliminary study is used to test, adapt, and modify the new instruments. A web-based cross-sectional survey is conducted, and a sample of 362 knowledge workers from a variety of organizations enables the researcher to further validate the new instruments, assess the research models, and test the hypothesized relationships through structural equation modeling techniques (PLS and LISREL). The results provide clear evidence of the newly developed instruments' reliability, validity, and general applicability, and demonstrate that the research models have good explanatory power for the variances in the KMS use and social capital constructs. Significantly, the study has confirmed that KMS does have the expected significant positive effects on individual social capital development, a critical social infrastructure for knowledge management. The significant positive impacts of KMS use on three dimensions of social capital-structural, relational, and cognitive dimension-have been assessed, and significant findings have been achieved. Moreover, a set of potential critical determinants to users' acceptance and use of KMS has also been assessed in the study. The results have demonstrated the different levels of impacts of these factors on the users' acceptance and use of KMS. -- Based on the research results, recommendations are made for managers, and implications have been drawn for future research. -- Keywords: Knowledge Management Systems (KMS), KMS success measurement, performance-related use of KMS, structural equation modeling, social capital. / Mode of access: World Wide Web. / ix, 277, A23 p. ill