This study focused on identification of success factors of strategy implementation in retail branches of a bank. The objective of this study was to identify and investigate the possible factors which influence successful implementation of strategic plans in a retail banking environment. In doing so, establish various factors that inhibit successful strategy implementation and explore approaches or best practices that could be adopted to facilitate effective implementation of strategic decisions. The data was collected through questionnaires distributed to the branch managers of the institution. 153 respondents out of a population of 615 participated in the study. The results showed that understanding one’s local market, knowing your customer, communication, leadership, culture-strategy alignment, resources-strategy alignment, rewards and tactical plan are the top success factors of strategy implementation within branches of this bank. / Thesis (MBA)--North-West University, Potchefstroom Campus, 2013

The primary goal of the study was to identify key success factors for the management of wedding tourism in South Africa. This goal was achieved by firstly conducting a literature study to determine the key success factors of strategic management for special events as stated in books, articles and other sources. Secondly, wedding tourism was analysed to provide an overview of the wedding tourism industry and weddings as tourism products. Thirdly, the results of the empirical research were discussed followed by the conclusions and recommendations made with regard to further research. From the literature study, aspects regarding strategic management were discussed namely, the strategic management process, marketing for special events, human resource management, financial management and operational management. These aspects were included in the questionnaires for the empirical research. Two different questionnaires were developed, one for wedding planners and one for owners/managers of wedding venues in the Gauteng and North West provinces. The purpose of the questionnaires was to gather information on the key success factors for wedding tourism and to gain insight of the wedding tourism industry. Personal interviews were held with wedding planners and owners1 managers of wedding venues; questionnaires were also distributed via email. All the data was processed by the North-West University's Statistical Consultation Services. A confirmatory factor analysis was done to produce a small amount of factors. The following factors were identified: strategic planning; SWOT analysis, human resources, financial management, market segmentation, promotion and operational management. After analysing the data it was clear that operational services like ensuring high levels of hygiene, having a liquor license, accessibility, secure parking and that services must meet the needs of guests were considered extremely important aspects for a wedding venue. The following aspects were considered extremely important by wedding planners: services must meet the needs of guests, offer unique products and develop a checklist as control mechanism. Owners of wedding tourism products and wedding planners have to consider and apply the key success factors in order to grow the industry and create sustainable products. / Thesis (M.Com. (Tourism))--North-West University, Potchefstroom Campus, 2007.

Thesis (Ph.D. (Computer Science))--North-West University, Potchefstroom Campus, 2008.

There can be little doubt that Six Sigma is far more than just another novelty concept; in fact, it can be considered as a proven quality philosophy and if applied correctly, ensures a competitive advantage. A rapidly increasing number of firms, from all industries and of all sizes, are now reporting significant savings or returns on their program and training investments, because of the implementation of Six Sigma. This paper investigates the origin, definition, financial benefits and challenges of Six Sigma and its implementation. Certain critical success factors determine the successful implementation of Six Sigma in any firm. Many firms have reported significant benefits as a result of Six Sigma project implementation, though not all are yet success stories. This paper reviews the literature related to the critical success factors for the effective implementation of Six Sigma. This research will provide the useful information for firms, which are willing to implement Six Sigma and help firms avoid the risks during the process of Six Sigma implementation. The primary objective of this exploratory research is to identify the critical success factors required for the successful implementation of Six Sigma. Then, based on the critical success factors identified in literature and the survey, the purpose is to develop and propose an applicable framework for firms to successfully implement Six Sigma. The research is explorative of nature and a survey research design was used with a questionnaire as data-gathering instrument. Descriptive statistics (e.g. means and standard deviations) were used to analyse the data. The results confirmed that the most critical success factors for successful Six Sigma implementation include management commitment, change management, effective communication and alignment. The proposed framework presents six interlinking components of Six Sigma which is dependent on these four critical success factors. Limitations in the research are identified and recommendations for future research are made. / Thesis (M.B.A.)--North-West University, Vaal Triangle Campus, 2009.

There can be little doubt that Six Sigma is far more than just another novelty concept; in fact, it can be considered as a proven quality philosophy and if applied correctly, ensures a competitive advantage. A rapidly increasing number of firms, from all industries and of all sizes, are now reporting significant savings or returns on their program and training investments, because of the implementation of Six Sigma. This paper investigates the origin, definition, financial benefits and challenges of Six Sigma and its implementation. Certain critical success factors determine the successful implementation of Six Sigma in any firm. Many firms have reported significant benefits as a result of Six Sigma project implementation, though not all are yet success stories. This paper reviews the literature related to the critical success factors for the effective implementation of Six Sigma. This research will provide the useful information for firms, which are willing to implement Six Sigma and help firms avoid the risks during the process of Six Sigma implementation. The primary objective of this exploratory research is to identify the critical success factors required for the successful implementation of Six Sigma. Then, based on the critical success factors identified in literature and the survey, the purpose is to develop and propose an applicable framework for firms to successfully implement Six Sigma. The research is explorative of nature and a survey research design was used with a questionnaire as data-gathering instrument. Descriptive statistics (e.g. means and standard deviations) were used to analyse the data. The results confirmed that the most critical success factors for successful Six Sigma implementation include management commitment, change management, effective communication and alignment. The proposed framework presents six interlinking components of Six Sigma which is dependent on these four critical success factors. Limitations in the research are identified and recommendations for future research are made. / Thesis (M.B.A.)--North-West University, Vaal Triangle Campus, 2009.

The purpose of this research is to explore project success factors and freelance marketplace characteristics that are critical to the success of software development projects on freelance marketplaces, while identifying important metrics to measure the success of software development projects on freelance marketplaces. This exploratory study is done from the point of view of the software development services buyer. Three methodologies were developed for the purpose of this research. First, a methodology for the definition of the freelance marketplace concept and the delimitation of the field of study was followed. Second, a methodology for sourcing opinions from blogs and self-published articles was created to mine information to complement the scant specialized literature on the subject of freelance marketplace characteristics and freelance marketplace project success factors. Third, a survey methodology was used as the main data collection instrument. The findings suggest that freelance marketplaces play the role of enabler of project success factors. The most important success factors are focused on product quality, project efficiency factors, cost control factors, and qualifications of the buyer. The most important metric to measure the success of software development projects on freelance marketplaces was quality in use.

Thesis (Ph.D. (Computer Science))--North-West University, Potchefstroom Campus, 2008.

Sammanfattning – ”Hur uppnås framgång på lång sikt med varumärkesutvidgningar?” Frågeställning: - Hur kan Hennes & Mauritz's varumärkesutvidgning studeras och beskrivas för att ett företag inom klädbranschen ska kunna ta del av denna information och lyckas utvidga framgångsrikt på lång sikt?- Hur ställer sig konsumenter mot utökningar av ett varumärke? Syfte:         Syftet med denna uppsats är att studera varumärkesutvidgning ur ett långsiktigt perspektiv genom att analysera företaget Hennes & Mauritz. Detta genom att undersöka skillnader mellan det företaget vill förmedla med sina varumärkesutvidgningar och hur konsumenterna upplever det. Dessutom är syftet att ge rekommendationer till vad företag inom klädbranschen bör tänka på vid planer på vidareutvidgningar, samt att ge förslag på hur även H&M kan stärka sina vidareutvidgningar. Metod:         Uppsatsen är en kombination av kvalitativ och kvantitativ studie    där all empirisk material har arbetats samman med teoretiskt ramverk. Teorin behandlar varumärken och hur den är uppbyggd, samt varumärkesutvidgning med ett fokus på framgångsfaktorer. Empiriskt material består av tre intervjuer: personlig, e-post, samt enkätundersökning. Slutsats:          Det går att konstatera att anledningen till att många företag misslyckas med sina utvidgningar på lång sikt beror på att viktiga faktorer har förbisetts. Den största anledningen kan bero på att företag inte anpassar sina utvidgningar till det varumärket förmedlar, där en passform eller liknelse mellan produkterna är väldigt viktigt att uppnå för att lyckas utvidga på lång sikt. Respondenterna har visat en positiv ställning och öppenhet för utökningar av ett varumärke. / Abstract - ”How to achieve long term success with brand extensions?” Research questions:    - How can Hennes & Mauritz's brand extensions be studied and described in order that a company in the clothing industry could take advantage of this information and succeed to expand successfully over the long term?- What thoughts do consumers have of brand extensions? Purpose:       The purpose of this essay is to study brand extension from a long term perspective by analyzing the company Hennes & Mauritz. This by examining the differences between what the company wants to convey with their brand extensions and how consumers perceive it. Furthermore, the purpose is to provide recommendations to what companies in the clothing industry should take in consideration when planning further extensions, but also to provide suggestions on how even Hennes & Mauritz can strengthen their further extensions. Method:        The essay is a combination of qualitative and quantitative study in which all empirical material has been worked together with the theoretical framework. The theory deals with brands and how it is built, as well as brand extension with a focus on success factors. Empirical material consists of three interviews: personal, email and survey. Conclusion:   It is possible to conclude that the reason why many companies fail with their extensions is because the important factors have been overlooked. The main reason may be that companies do not adjust their extensions to what the brand conveys, where a fit or simile between the products is very important to achieve in order to succeed with extensions in the long term. Respondents have shown a positive attitude and openness for brand extensions.

In this thesis, a public IS outsourcing case in Turkey is examined. The case is selected because of its unique characteristics that differentiate it from the other cases studied in the literature. The aim of this study is to understand the success factors in public IS outsourcing and to reveal which ones were applied in this specific case.

Business process modelling has gained widespread acceptance, particularly in large IT-enabled business projects. It is applied as a process design and management technique across all project lifecycle phases. While there has been much research on process modelling, there has been little attention on 'how to' conduct process modelling effectively, or on the evaluation of process modelling initiatives and outcomes. This study addresses this gap by deriving a process modelling success model that contains both the success factors (independent variables) and success dimensions (dependent variables) of process modelling. The study employs a multi-method approach, blending both qualitative and quantitative research methods. The research design commenced with a comprehensive literature review, which includes the first annotated bibliography in process modelling research. A multiple case study approach was used to build the conceptual process modelling success model which resulted in a model with eleven (11) success factors (namely Modeller Expertise, Team Structure, Project Management, User Competence, User Participation, Management Support, Leadership, Communication, Modelling Tool, Modelling Language and Modelling Methodology), two (2) moderating variables (namely Process Complexity and Project Importance) and five (5) process modelling success dimensions (namely Modeller Satisfaction, Model Quality, User Satisfaction, Model Use and Modelling Impact). This conceptual model was then operationalised and tested across a global sample, with an online survey instrument. 290 valid responses were received. The constructs were analysed seeking a parsimonious, valid and reliable model. The statistical analysis of this phase assisted in deriving the final process modelling success model. The dependent variables of this model consisted of three (3) contextual success factors (namely Top Management Support, Project Management and Resource Availability), two (2) Modelling specific success factors (namely Modelling Aids and Modeller Expertise), and two (2) moderating variables (namely Importance and Process Complexity). The dependent variable; Process Modelling Success (PMS) was derived with three (3) success measurement dimensions (namely Model Quality, Process Impacts and Process Efficiency). All resulting success factors proved to have a significant role in predicting process modelling success. Interaction effects with the moderating variables (Importance and Process Complexity) proved to exist with Top Management Support (TMS) and Resource Availability (RA). A close analysis to their interaction relationship illustrated that Importance (IMP) moderated the relationship between Top Management Support (TMS) and Process Modelling Success (PMS) in a linear manner and that Process Complexity (PC) moderated the relationship between Resource Availability (RA) and Process Modelling Success (PMS), also in a linear manner. This is the first reported study with empirical evidence on process modelling success. The progressive outcomes of this study have been readily accepted by the practitioner and academic community, with 16 published internationalrefereed- conference papers [including best paper award at the Pacific Asian Conference on Information Systems (PACIS 2004)], 2 journal publications, and over 5 major industry presentations made upon invitation.