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Call number: LD2668 .T4 1958 M68

Call number: LD2668 .T4 1984 D83 / Master of Science

Call number: LD2668 .T4 1955 M36 / Master of Science

The essence of this study is to measure the factors that lead to the negative perception of poor service delivery from the Supply and Demand Management (SDM) department of Company X. The Sasolburg operation was selected to pilot the study in order to determine the underlying issues that contribute to the perceived poor service delivery. Improved service delivery would contribute to the organisation’s overall strategy of functional excellence through its operations and service departments. Using a qualitative approach, this study attempts to obtain a clear insight of the perception of poor service delivery and ways of stimulating uniform approaches in order to being able to work together It is essential for the organisation to regularly assess its operational performance in order to ascertain whether progress has been made in terms of strategy changes. The purpose of the study is not to prove that the supply and demand department is not delivering to expectations, but to measure the delivery the factors that create the perception of poor service delivery. The initiative is also to identify the weaknesses, and suggest how these weaknesses can be remedied as well as to share the findings with the various stakeholders within the organisation. The findings of the study demonstrate that communication gaps exists within the organisation and communication is perceived as playing a key role in overcoming poor service delivery / MBA, North-West University, Potchefstroom Campus, 2014

Purpose – The aim of this research is to explore the benefits and barriers of integrating EMS to SCM in Sandvik Tooling. While exploring that, it is intended to gain insights into the methods employed to integrate the systems and find out the type of integration used in practice. Design/methodology/approach – Explorative case study method is employed in this research paper. Primary data is obtained through semi-structured interviews and observations. Triangulation, respondent validation, peer review are the principal strategies employed to ensure validity and reliability of this study. Findings – Sandvik Tooling employed a composite view of integration in which verbal and documented forms of information exchanged together with novel solutions to provide integration throughout supply chain on the basis of common goals and vision, shared values and resources. Integration is provided with a balanced mixture of interactions and collaborations. Benefits of integration are categorized as environmental, economic, and organizational benefits. On the other side, barriers are presented as internal and external barriers. Practical Implications – This research paper has significant practical contributions to businesses with presenting the ways to integrate and analyze these two systems and demonstrate barriers to overcome and benefits to take advantage of. Originality/value – Environmental management systems and supply chain management topics received considerable interest among researchers in recent decades. However there is a lack of research about how these two systems can be integrated and what kind of integration will best define this integration type. Analyzing barriers and benefits of integration process will also advance and contribute our knowledge in this research area.

The essence of this study is to measure the factors that lead to the negative perception of poor service delivery from the Supply and Demand Management (SDM) department of Company X. The Sasolburg operation was selected to pilot the study in order to determine the underlying issues that contribute to the perceived poor service delivery. Improved service delivery would contribute to the organisation’s overall strategy of functional excellence through its operations and service departments. Using a qualitative approach, this study attempts to obtain a clear insight of the perception of poor service delivery and ways of stimulating uniform approaches in order to being able to work together It is essential for the organisation to regularly assess its operational performance in order to ascertain whether progress has been made in terms of strategy changes. The purpose of the study is not to prove that the supply and demand department is not delivering to expectations, but to measure the delivery the factors that create the perception of poor service delivery. The initiative is also to identify the weaknesses, and suggest how these weaknesses can be remedied as well as to share the findings with the various stakeholders within the organisation. The findings of the study demonstrate that communication gaps exists within the organisation and communication is perceived as playing a key role in overcoming poor service delivery / MBA, North-West University, Potchefstroom Campus, 2014

This research project evaluates the dynamics of stakeholder interaction, the development and change of culture and its effects on strategic drift within Skynet, a South African courier company under investigation. The problem statement is: An evaluation of value creation in a South African managed courier company and the objectives are: To evaluate the dynamics of stakeholder interaction and its affects on value creation activities. To investigate how the development and change of culture and how it affects value creation. To determine the extent and effect of strategic drift and how this affects the value creation activities of the company.

Cement Industry in Ethiopia is an emerging industry where only few pioneers were regulating the market. The complacent conditions have led them to be driven by transactional suppliers relationships, not that much customer focused, energy sources and environmental issues were not to the level required and information communications infrastructures and linkages were not that much developed. However, this oligopoly nature of the market is starting to vanish soon as a lot of national and multinational firms are appearing into the market. Accordingly, this report would identify the level of perception of organization on the general issues of supply chain management, mainly suppliers partnership, customer relationship, environmental issues and information communication; analyze their level of impacts and relationships on the competitive position of Cement Factories in Ethiopia.

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