Bakgrund: I bakgrunden framgår att formerna utbyte och kommunikation harförändrats över tiden. Fysiska butiker börjar i allt mer högre gradersättas av virtuella internetbutiker. Detta leder till att företagenförlorar det fysiska mötet med kunden. Problemformulering: Vilka faktorer är viktiga för företags långsiktiga överlevnad ochkundlojalitet när de använder internet som kommunikationsstrategi, och genom det förlorar det fysiska mötet med kunden? Syfte: Syftet med uppsatsen är att genom en hypotesprövning analysera och utvärdera formerna för utbyte som sker via internet mellan kund ochföretag. Metod: Uppsatsen utgår från en hypotetisk-deduktiv ansats. Kvantitativundersökningsmetod tillämpas i form av en kundenkät. Teorier: Uppsatsen använder följande teorier: Grundläggandekommunikationsteori, Involveringsteorin, Totalkommunikation,Värdestjärnan. Empiri: Empirin består uteslutande av primärdata från kundenkäten. Resultat: Resultatet visar att kunderna inte tycker att bank- ochtelekombranschens flytt ut på internet inte har försämrat möjlighetenför utbyte med företagen. Slutsats: De företag som lyckas skapa värde tillsammans med sina kunder viainternet, och som erbjuder en hög grad av interaktion i de nyakommunikationskanaler som skapas på internet, är de företag somkommer att nå långsiktig överlevnad. / Background: In the background it is apparent that the forms for trade andcommunication have changed over time. Physical stores are beingphased out and are replaced by internet shops. This leads to a loss ofthe physical meeting between company and customer. Problem definition: What factors are important for company's long-term survival andcustomer loyalty, when they use internet as communication strategyand by that looses the physical meeting with the customer. Objective: The purpose of the essay is by a hypothesis test analyze and evaluatethe exchange that takes place on the internet between customer andcompany. Method: The essay will have a hypothesis-deductive approach. Quantitativemethods will be used as the form of a survey. Theories: The essay uses the following theories: A Mathematical Theory ofCommunication, Involvement Theory, Total Communication, Valuestar. Empiric: The empiric will have the form of a survey. Results: The results shows that the customer do not think the bank- andtelecom companies move out on the internet have change theopportunities to exchange with the companies. Conclusion: The companies that succeed in creating value together with theircustomers on the internet, and offer a high level of interactionswithin the new communication channels that are created on theinternet; these are the companies that will survey in the long term.

The customer’s role as a co-creator of value is an essential element in the service-dominant (S-D) logic, highlighting the importance for firms to develop relationships with customers through dialogue. By providing feedback customers become co-developers, and help create a competitive advantage. Moreover, the Internet offers an abundance of digital channels for dialogue. Payne et al (2008) have developed a framework for value co-creation, which in this paper is adapted to communication in digital channels, focusing on a company perspective. The purpose of this study is to investigate how companies in the Swedish telecommunication industry use digital channels, including social media, for value co-creation with customers. To enable this a case study is conducted with three network operators. The data collection consists of several interviews. Findings indicate that the companies are indeed customer-centric in their offerings, and that communication and feedback in digital channels are of strategic importance. Furthermore, changes in technology, industry logics and customer preferences offer opportunities as well as challenges. Another challenge lies in finding suitable metrics and in knowledge management. The concept of lead users is presented as a potential resource. It is concluded that communication in digital channels enhances the features of the S-D logic.

The main purpose of this thesis is to analyse the current state of Gamtel less competitive nature in the telecom industry and therefore use its competitive advantage and core competencies to pursue and endeavour to invest on internet service provision mainly on broadband. With high expectations from the launching of the ACE, Africa coast to Europe submarine cable, the plan is to take the opportunity brought by this Landing station to significantly expand on its current broadband technology provision, which is DSL (digital subscriber line), CDMA 3G wireless broadband connection and Leased line connection. The growth in the sector is still encouraging between 8 to 10% and Gamtel is foreseeing to increase its already existing leadership in terms of market share on the internet segment or ISP internet service provider market. There is a high capital investment required for this project but funding could be obtain from banks and even state own corporation at better rates and also self-funding of over GMD 90 million. The cash flow projections had shown a positive net present value (NPV) thus; indicating that this plan will is viable. With the three product categories, it is assume that the DSL and the CDMA 3G wireless broadband could be the cash cows whiles the leased lines connection for broadband which used to bring the biggest revenue in the data category will likely be going down, an impact the ACE project will brought along as the biggest customers from this service were the private ISP who now can connect direct to the ACE cable. As the implementation of the ACE goes on prices are expected to further fall as bandwidth becomes cheaper and cheaper and volume or high quantity purchase of bandwidth starts to emerge thus economics of scale.

The problem of rent-seeking in China’s state-owned enterprises has worsened since the rapid increase in infrastructure investment, such as telecom and railway. State-owned enterprise reform in China has given licensing power to officials and executives without sufficient checks and balances. The Chinese government plans to introduce corporate governance structures and encourage private investment for the previously state-dominated industries, such as the railway industry, in the next decade. Yet these formalities cannot eradicate the political problem of corruption. This thesis will examine rent-seeking through the case studies of China Mobile’s former deputy general manager and Communist Party secretary Zhang Chunjiang’s patronage network in the value-added service industry and the Ministry of Railway’s ex-Minister Liu Zhijun’s patronage networks in the high speed railway project. Both central agents committed collective rent-seeking against the will of the principal through their subsidiaries.

Abstract There are lots of disadvantages such as the complicated of legal, the inefficiency of decision and the lack of performance. So the government had established ¡§The Privatization Promoting Group for the Executive Yuan of the Republic of China¡¨ in July 1989. The chairman of Council for economic planning and development was the convener. It had made a series of the privatization of stated-owned policy and planned the privatization of stated-owner¡¦s schedule according to different character. Recently stock releasing had already failed. The government, the administration and the employee was dissatisfied with the process of stock releasing. So our study mentioned the design of financial imagination. This design was that led into employee stock ownership plan in the success of the privatization of state-owned and included stock ownership of stock floatation. Both of the close-ended periods were extended to the infinite period. At last our study took an example for Chunghwa Telecom Company and evaluated this design if whether can be executed. My study found that this design could make the employee gain the director number of 1.3 to 2.6. It would enhance efficiently the director number and stabilize the employee ownership. My study expected that it had lots of advantages as follow: (1) Benefit for the privatization of stated-owned (2) Protecting the terms of the employee¡¦s equity (3) Making the employee ownership system (4) Solving the dispute between labor and capital (5) Rational for the stated-wealth¡¦s evaluation (6) Strengthening the corporate governance

This thesis covers database creation, system design and application development for wire line telecom infrastructure within Geographical Information Systems (GIS) and concentrates on spatial decision support applications and serving wire line subscriber coordinates for emergency calls in Ankara. The main mission of the Telecommunication in the past was to serve for voice communication activities. Currently voice, internet, data and video communications are available. These new services need better bandwidth capacity and/or renewal of infrastructure with Fiber Optical cables. Telecom has a complex wire line infrastructure, both in physical and logical topology. It is important to manage this complex infrastructure to give better services with new installation and update activities. Due to these requirements Telecom infrastructure needs to be managed with GIS, which visually provide physical and logical relationships. In this study it&rsquo / s aimed to build a GIS system for Turk Telekom (TT) including digitization of wire line cable infrastructure, geocoding subscribers and serving the coordinates of subscribers. The data layers are stored in Oracle Spatial Data Option (SDO) and spatial data information is kept in MapInfo MapCatalog. The data schemes for 81 provinces are created. The applications are developed with Borland Delphi version 7 and Microsoft Visual Studio 2008 .NET Framework. There are several GIS applications developed so far for the infrastructure of TT, since TT needs to know the location and quality of the infrastructure already present in the field and needs spatially to decide on areas that need maintenance including improvement, replacement, and new installations to improve the service. This study is presented as an alternative spatial decision support system for the improvement of the current infrastructure and services given to the customers, by using digitized network and geocoded subscriber data that is stored in GIS system. This study is carried out with customer participation and on site development with Telecom staff.

<p>Background: Forecasting is an instrument that the managers rely upon for their anticipations of the future. Subcontractors control their operations according to the forecast volumes provided by the telecom mobile network equipment suppliers. The information in the forecasts is however not sufficient. </p><p>Purpose: The purpose of this thesis is to identify and test relevant and available market indicators for prediction of future demand fluctuations on the telecom mobile network equipment market. </p><p>Realisation: During a number of interviews, factors that are driving the network equipment market were clarified. The aim of this part was to identify possible market indicators. Hypotheses were set up to test the chosen indicators. In the second part, the indicators were tested statistically. Finally, the theoretical and logical support of the results was discussed. </p><p>Result: To predict future movements in network equipment demand, the market indicators should focus on the telecom mobile operators, and their ability, need, and willingness to make new investments. The market indicators proven to be of most importance after the regression analyses were long-term market interest rates and telecom corporate bond indices.</p>

Customer loyalty has been investigated in years, and its importance to corporate is understood by managers. The purpose of this paper is to find out what kinds of specific and concrete operational factors have an important impact on Chinese mobile telecom customer loyalty. Firstly, a model was established to represent the relationship between customer loyalty and its influencing factors (customer satisfaction, perceived quality, customer value, switching cost and corporate image). 11 specific and concrete operational factors were found according to Chinese mobile telecom industry which were never been studied by the pre-researchers. Secondly, a survey of questionnaire has been conducted which help to found out that the 9 factors (call quality, coverage of area, SMS quality, the convenience and reliability of Inquiring phone fee system, service quality of service center and hotline, rating price of given quality, customer’s worry of troubles after change cell phone number, social responsibility, advertisements about corporate image) have an important impact on customer loyalty on Chinese mobile telecom industry. Thirdly, separating these 9 factors into 3 groups through investigate the performance of customer loyalty in China Mobile. At last, some recommendations were given to China Mobile

This thesis contains an analysis of the role of the state in the privatization of two of the world's largest telecommunications operators, British Telecom (BT) and Nippon Telegraph and Telephone (NTT), illustrated by a comparative examination of the different means of intervention of the state at the three stages of the process, and the impact that state intervention has on the corporate governance of the enterprises concerned. / Chapter 1 clarifies the notions of privatization and control. The subsequent chapters are organized on the basis of the percentage of shares held by the state. Chapter 2 analyzes the legal problems accompanying "complete control" of the state during the corporatization stage of privatization, in which there is a one-man stock company with the state as sole shareholder. Chapter 3 outlines the different private and public law devices used by the state in order to exercise "internal control" on the company after the sale of part or all of the government-owned ordinary shares. Chapter 4 focuses on the "external control" which is the last weapon of the state to monitor enterprises that are already deemed to be "privatized" from an ownership point of view. (Abstract shortened by UMI.)

Les systèmes Ultra Wide Band (UWB) représentent une solution prometteuse pour le développement de nouveaux types de réseaux locaux sans-fils. L'UWB a été un domaine de recherche actif depuis 20 ans et pourrait être la couche physique pour de futurs réseaux sans fils à accès multiples à très haut débit ainsi qu'à bas débit avec consommation énergétique minimale, tout en offrant des possibilités de localisation à haute précision. Nous nous intéressons dans cette thèse aux réseaux ad-hoc de capteurs UWB en partant de la couche physique pour remonter aux couches plus élevées : optimisation d'antenne, modélisation d'interférence, conception de récepteurs et transmetteurs, optimisation de débit et schémas coopératifs. Une première contribution concerne la non Gaussianité des interférences multi utilisateurs : nous avons développé un critère de performance qui prend en compte les paramètres du système et la distribution des MUI afin de calculer la capacité des communications et le débit utile. Nous avons montré que le débit peut être maximisé en contrôlant l'impulsivité des interférences et nous avons montré l'impact de la conception de l'antenne sur cette impulsivité et par conséquent sur la capacité des systèmes UWB. A partir de l'étude des MUI, une autre contribution concerne de nouveaux récepteurs et émetteurs IR-UWB. Le récepteur proposé modélise la densité de probabilité des interférences comme une distribution mélangée. Nous avons également étudié un nouvel émetteur basé sur le retournement temporel combiné à l'IR UWB et étudié le gain apporté par le retournement temporel lorsque la complexité est assumée par le transmetteur à la place du récepteur, i.e. quand le nombre de doigts du pre-filtre est augmenté et quand le nombre de doigts du récepteur à râteau est diminué. Nous avons également montré que le time réversal combiné à l'IR UWB change la distribution des interférences. Les recherches ont ensuite porté sur des schémas coopératifs. Nous avons proposé dans une première étude un schéma de relayage incrémental qui utilise plusieurs relais mais avec un retour imparfait et proposé finalement une règle simple de sélection distribuée des relais.