<p>Large scale companies have massive information flows in their administrative</p><p>departments. This often creates problems when there is a lack of communication both</p><p>internally and with internal partners such as sales units.</p><p>Sandvik SMT Market Service (SBMS) is no exception in this case. They got big</p><p>problems with their communication with the sales units especially when it concerns the</p><p>mail traffic and routing of information. Today SBMS have three regional mailboxes</p><p>where the SU’s (Sales Unit) send their mails depending on which region they belong to.</p><p>This structure does not function as intended and creates an overload which leads to long</p><p>response times.</p><p>Therefore the market service manager Jonas Hofvenstam wanted us to investigate this</p><p>problem area with the possibility of segmenting the mailboxes including a tagging system</p><p>and to perform a review of the sales tools portal in order to shorten the response times</p><p>and decrease the mail traffic.</p><p>The outcome of this paper was suggestions/proposals regarding how to structure the</p><p>common mailboxes, illustration of a tagging system for the mails and suggestions of how</p><p>to improve the sales tools portal. We also made recommendations on how to take these</p><p>suggestions into action including step by step instructions to make it easier when</p><p>performing an implementation.</p>

Large scale companies have massive information flows in their administrative departments. This often creates problems when there is a lack of communication both internally and with internal partners such as sales units. Sandvik SMT Market Service (SBMS) is no exception in this case. They got big problems with their communication with the sales units especially when it concerns the mail traffic and routing of information. Today SBMS have three regional mailboxes where the SU’s (Sales Unit) send their mails depending on which region they belong to. This structure does not function as intended and creates an overload which leads to long response times. Therefore the market service manager Jonas Hofvenstam wanted us to investigate this problem area with the possibility of segmenting the mailboxes including a tagging system and to perform a review of the sales tools portal in order to shorten the response times and decrease the mail traffic. The outcome of this paper was suggestions/proposals regarding how to structure the common mailboxes, illustration of a tagging system for the mails and suggestions of how to improve the sales tools portal. We also made recommendations on how to take these suggestions into action including step by step instructions to make it easier when performing an implementation.

人智運算(Human Computation)是近年來最熱門的研究領域之一，而適地性服務(Location-based service)也因此衍生出許多研究議題。由於傳統上在搜集資訊時往往會浪費過多的人力資源，所以我們希望使用者藉由玩遊戲的方式背後完成我們想要的事情。在此篇論文中，我們利用GWAP(Games with a Purpose)的概念設計一套行動地理標籤系統，系統採用玩家分享自身附近景點資訊再透過其他玩家來到相同地點做驗證的方式，讓玩家在一邊玩遊戲的過程中搜集相關地理資訊，另一方面達到景點資訊是可信賴的目的。 然而，對系統而言要如何選題給玩家驗證才能提升整體效能，為了解決這些問題，我們在選題策略上提出三種不同的任務分配演算法，再透過一連串的實驗模擬來證明我們所設計的系統確實能夠在選題上達到好的效能，最後我們考慮到現實生活中可能的情形後將此系統實作在智慧型手機上(Android Phone)。 / Human Computation is popular recently and have become one of the hottest research topics, therefore Location-based service also drives a lot of issues. Due to collect information always cause too many manpower- wasted in tradition , so we hoped that the users to complete the things which we want by play game’s way .In this thesis, we based on the concept of ‘Games with a Purpose’(GWAP) to develop a mobile geospatial tagging system, system adopt player share self nearby scenic spots information and then through another players come the same place do the verification, allowing the player to play the game in the side of the process of collecting the relevant geographic information, on the other hand to achieve the purpose of scenic spots information is reliable. However, how to choose topics for player verification can effectively evaluate the system performance, to solve these problems we propose three different selection strategies on the task assignment algorithms, then through a series of simulation experiments designed to prove that our system can indeed achieve good performance on the topics, finally we take into account real life situations and implement in the smart phone (Android Phone).

Cette recherche propose une analyse des usages des systèmes de tagging sur le Web. Au delà d'un simple outil personnel de « catégorisation ordinaire » des ressources en ligne, les classifications produites à partir de l'indexation libre de tags, nommées folksonomies, permettent aux internautes de produire des « prises » physiques et interprétatives quideviennent un support aux formes de navigation sociale. Ces réseaux de traces numériques permettent aux internautes de se repérer et d'agir dans l'univers complexe et abondant que représente le Web, mais elles sont également un support de coordination avec d'autres internautes. Les tags apparaissent comme des appuis conventionnels qui permettent decoordonner les actions au sein de collectifs à géométrie variable, plus ou moins étendus et identifiés, dont les membres partagent des centres d’intérêts et un vocabulaire commun. A partir d'une approche socio-technique nous étudions le couplage entre conception et usage de ces dispositifs, et montrons que le tagging propose une voie alternative, encore enconstruction, aux politiques existantes d'architecture et d’accessibilité des ressources du Web / This research proposes an anlysis of tagging systems uses on the Web. Tagging is not a simple personnal tool of web ressources categorization but classifications emerging from free tags indexation, named folksonomies, allow Internet users to create physical and interpretative supports which produce new forms of social navigation. Those tagging networks give the opportunity to Internet users to navigate and to act in the complex and abundant Web universe, but they are also coordination supports with other Internet users. Tags appear as conventionnal supports which allow coordination of actions in variable-geometry collectives. In those more or less identified and large collectives, members share common vocabulary and interests. Based on a socio-technical approach, we study coupling between conception and uses of tagging systems. We explain that tagging proposes an under construction and alternative way to architecture and accessibility politics of the Web ressources