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Henrique Henrique (jose.neves@ufvjm.edu.br) on 2017-05-16T19:23:31Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) deborah_leao_sousa_silva_parcial.pdf: 193794 bytes, checksum: 0a9a6c323140febe807ba9a732a06ef7 (MD5) / Approved for entry into archive by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br) on 2017-05-16T19:46:00Z (GMT) No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) deborah_leao_sousa_silva_parcial.pdf: 193794 bytes, checksum: 0a9a6c323140febe807ba9a732a06ef7 (MD5) / Made available in DSpace on 2017-05-16T19:46:00Z (GMT). No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) deborah_leao_sousa_silva_parcial.pdf: 193794 bytes, checksum: 0a9a6c323140febe807ba9a732a06ef7 (MD5) Previous issue date: 2016 / O presente trabalho prop?s um estudo de caso, cujo objetivo principal foi investigar as condi??es objetivas de trabalho dos servidores t?cnico-administrativos de uma Divis?o Acad?mica da Universidade Federal de S?o Jo?o del-Rei (UFSJ) e a influ?ncia dessas condi??es na satisfa??o e desempenho deles. Para tanto, partiu-se da problem?tica na qual as universidades federais brasileiras, sendo autarquias integrantes da Administra??o Indireta do Poder Executivo, vinculadas ao Minist?rio da Educa??o (MEC) e respons?veis pelas atividades de ensino, pesquisa e extens?o, passaram por um recente processo de expans?o denominado Plano de Reestrutura??o e Expans?o das Universidades Federais (REUNI). O estudo foi desenvolvido com 29 servidores da Divis?o de Acompanhamento e Controle Acad?mico (DICON) da Pr?-Reitoria de Ensino de Gradua??o (PROEN) de todos os campi da UFSJ, universidade situada no interior mineiro. Para tanto, foram utilizadas ferramentas de gest?o empresarial (an?lise de organogramas parciais, confec??o do quadro de distribui??o de trabalho e estudo do Layout), an?lise documental de avalia??es de desempenho e aplica??o de question?rio de satisfa??o e insatisfa??o no trabalho entre os servidores investigados. Os dados foram coletados no m?s de junho de 2016 ap?s aprova??o do Comit? de ?tica da Universidade Federal dos Vales do Jequitinhonha e Mucuri (UFVJM). Posteriormente, foram tratados qualitativa e quantitativamente mediante an?lise das porcentagens das respostas das avalia??es de desempenho e do question?rio de satisfa??o e insatisfa??o no trabalho, al?m da an?lise qualitativa das ferramentas gerenciais, a fim de correlacionar o desempenho e a satisfa??o dos servidores com suas condi??es objetivas de trabalho. Concluiu-se que ? poss?vel que as condi??es objetivas de trabalho estejam influenciando a satisfa??o dos servidores para a maioria dos aspectos investigados, mas que n?o exerce influ?ncia sobre o desempenho deles apesar de terem relatado algumas dificuldades no ambiente de trabalho. / Disserta??o (Mestrado Profissional) ? Programa de P?s-Gradua??o em Educa??o, Universidade Federal dos Vales do Jequitinhonha e Mucuri, 2016. / The present study proposed a case study, whose main objective was to investigate the objective working conditions of the technical-administrative staff of an Academic Division of the Federal University of S?o Jo?o del-Rei (UFSJ) and the influence of these conditions on their satisfaction and performance. In order to do so, it started from the problem in which Brazilian federal universities, which are members of the Indirect Administration of the Executive Branch, linked to the Ministry of Education (MEC) and responsible for teaching, research and extension activities underwent a recent process of Expansion called Federal University Restructuring and Expansion Plan (REUNI). The study was developed with 29 servers of the Division of Academic Monitoring and Control (DICON) of the Pro-Rectory of Undergraduate Education (PROEN) of all UFSJ campuses, a university located in the interior of Minas Gerais. In order to do so, we used business management tools (analysis of partial organization charts, preparation of the work distribution table and study of the layout), documentary analysis of performance evaluations and questionnaire application of job satisfaction and dissatisfaction among the servers investigated. The data were collected in June 2016 after approval by the Ethics Committee of the Federal University of the Jequitinhonha and Mucuri Valleys (UFVJM). Subsequently, they were treated qualitatively and quantitatively by analyzing the percentages of the performance evaluations and the satisfaction and dissatisfaction questionnaire responses, as well as the qualitative analysis of the management tools, in order to correlate the performance and satisfaction of the employees with their objective conditions of work. It was concluded that it is possible that objective work conditions are influencing server satisfaction for most of the aspects investigated, but that it does not influence their performance despite having reported some difficulties in the work environment.