Made available in DSpace on 2014-07-29T15:08:21Z (GMT). No. of bitstreams: 1 dissertacao marcia computacao.pdf: 1655396 bytes, checksum: c4709164650ccf898257560c6d7914e6 (MD5) Previous issue date: 2009-06-27 / The study of behavior adoption products and services - based technology by the consumer is as a great helper choices for design projects and in targeting market, represented a challenge for new products and technological services therefore means intensive growth of these products, various studies indicate also the frustration of consumers interact with technology acquired. Such evidence are particularly important as consumer beliefs are positively related to your acceptance or resistance in adopt products and technological services. In this context, the readiness to technology emerges as construct fundamental to understanding attitudes on consumer technology. This work is the general objective to propose a method to help engineers electricians in the design project automation home (AR) based on user profile technology from the analysis of personal characteristics, rather evaluating the propensity of individuals with adopt products and technological services air from drivers and inhibitors mental related optimism, inovatividade, discomfort and insecurity. We use as method technology readiness index (TRIx). With this, this work is useful in engineering project air, leading to a design of a project as close as possible claim preference and characteristic of the user / customer is aimed at greater satisfaction and quality products and solutions offered by AR / O estudo do comportamento de adoção de produtos e serviços baseados em tecnologia pelo consumidor tem se mostrado como um grande auxiliar nas escolhas para concepção de projetos e no direcionamento de mercado, representado assim um desafio para novos produtos e serviços tecnológicos, pois, em meio ao intenso crescimento destes produtos, diversos estudos apontam também a frustração do consumidor em interagir devidamente com a tecnologia adquirida. Tais evidências são especialmente importantes à medida que as crenças do consumidor estão positivamente relacionadas à sua aceitação ou resistência em adotar produtos e serviços tecnológicos. Nesse contexto, a prontidão para tecnologia emerge como construto fundamental para o entendimento das atitudes do consumidor diante da tecnologia. Este trabalho tem o objetivo geral propor um método para auxiliar os engenheiros eletricistas na concepção de projetos de Automação Residencial (AR) baseando-se no perfil do usuário da tecnologia a partir da análise das características pessoais, mais propriamente avaliando a propensão dos indivíduos em adotar produtos e serviços tecnológicos de AR a partir de condutores e inibidores mentais relacionados ao otimismo, inovatividade, desconforto e insegurança. Utilizamos como fundamento o método de Technology Readdiness Index (TRIx). Com isto, este trabalho busca ser útil no auxílio à projeto de engenharia de AR, levando a uma concepção de um projeto mais próximo possível da pretensão, preferência e característica do usuário/cliente ao qual se destina, visando maior satisfação e qualidade com os produtos e também nas soluções proporcionadas pela AR

When developing new services on SSTs it is very important to keep in mind what the user experience is when using it and that this experience will vary across different types of users. This study intends to investigate the flow experience of users when presented with different types of menu options (chunked / grouped vs. a listed menu) across different types of users. The research is quantitative and causal in nature, and used an experimental factorial design in the conduct of the research. The TRI and flow scales were used in the questionnaire design and a total of 139 respondents were involved in the experiment. The study found that the impact of flow is greater with lower TRI respondents than with higher TRI respondents on SSTs / Dissertation (MBA)--University of Pretoria, 2013. / ccgibs2014 / Gordon Institute of Business Science (GIBS) / MBA / Unrestricted

With continuous development, businesses cannot restrict to only one country or area. Establishing operation or production centers across the sea is the most important factor for businesses to live permanently. Thus, many large-scale companies become multinational corporations to integrate global resources and create the most powerful synergy. With this change, those corporations also strengthen their competitiveness in the market. It is the most obvious phenomenon after the 20th century that multinational or multi-national corporations rapidly expand by the work of value chain of their oversea subsidiary companies. Many researches show that enterprises benefited a lot from successfully practice Knowledge Management (KM). KM does not success in the enterprise just only spending a fortune, purchasing and using KM software; it also depends on coordinating enterprise¡¦s culture and resources, carrying out the KM plan systematically and progressively to establish a climate of KM among all employers. Many companies practice ISO quality management system (the ISO) before KM. The ISO makes all explicit knowledge and tacit knowledge into formal papers and documents and easy to arrange. Thus, the ISO lays a conceptual and systematic foundation KM and makes the enterprise practice KM more easily. This research to discuss the relation between KM activities and global disposition strategies of MNCs. It contents analysis of KM topics by the view of technology mature degree, the relation between the ISO and KM, the relation between roles of Human Resources Management and the activities of value chain of its oversea subsidiary companies under different Knowledge Innovation strategies, and the relation between KM and strategies of global resources disposition under different technology mature degree. Following are the conclusions of this research: 1. Companies belong to low degree of technology maturity should use dispersal strategies of global resources disposition). 2. All companies should emphasize ¡¨sharing¡¨ no matter they belong to which degree of technology maturity. 3. Knowledge processing should match the company¡¦s KM system. 4. High response knowledge innovation strategy benefits the activities of value chain of oversea subsidiary companies. 5. Coordinate and control roles of Human Resource Management is more and more important when the company uses local for local innovation strategy of knowledge innovation. 6. Companies practice the ISO benefit to knowledge transfer. According to the conclusions above, there are some suggestions to businesses: 1. To build up the Software System of KM that meets the company¡¦s needs. 2. To develop professional KM manager. 3. To set up the concept of ¡¨employees¡¦ knowledge is a big fortune¡¨. 4. To establish the culture of ¡§sharing¡¨. 5. To make good use of the ISO. 6. To integrate strategies of global resources disposition and KM. 7. To play different roles of Human Resource Management when come across different KM activities.

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Made available in DSpace on 2014-12-17T13:53:36Z (GMT). No. of bitstreams: 1 FernandoAMP_DISSERT.pdf: 4889933 bytes, checksum: eb2490758c2015cbb2e20ab438824277 (MD5) Previous issue date: 2013-03-21 / The present study aims to investigate the constructs of Technological Readiness Index (TRI) and the Expectancy Disconfirmation Theory (EDT) as determinants of satisfaction and continuance intention use in e-learning services. Is proposed a theoretical model that seeks to measure the phenomenon suited to the needs of public organizations that offer distance learning course with the use of virtual platforms for employees. The research was conducted from a quantitative analytical approach, via online survey in a sample of 343 employees of 2 public organizations in RN who have had e-learning experience. The strategy of data analysis used multivariate analysis techniques, including structural equation modeling (SEM), operationalized by AMOS? software. The results showed that quality, quality disconfirmation, value and value disconfirmation positively impact on satisfaction, as well as disconfirmation usability, innovativeness and optimism. Likewise, satisfaction proved to be decisive for the purpose of continuance intention use. In addition, technological readiness and performance are strongly related. Based on the structural model found by the study, public organizations can implement e-learning services for employees focusing on improving learning and improving skills practiced in the organizational environment / Este estudo busca investigar os construtos da Escala de Prontid?o Tecnol?gica (TRI) e da Teoria da Desconfirma??o da Expectativa (EDT) como determinantes da satisfa??o e da inten??o de continuidade de uso em servi?os de e-learning. ? proposto um modelo te?rico que busque mensurar o fen?meno adequado ?s necessidades das organiza??es p?blicas que oferecem cursos de capacita??o ? dist?ncia com uso de plataformas virtuais para seus funcion?rios. A pesquisa foi desenvolvida a partir de uma abordagem anal?tica quantitativa, por meio de survey online em uma amostra de 343 funcion?rios de 2 organiza??es p?blicas do RN que tiveram experi?ncia em elearning. A estrat?gia de an?lise de dados utilizou t?cnicas de an?lise multivariada, incluindo a an?lise de equa??es estruturais (AEE), operacionalizada pelo software AMOS?. Os resultados apontaram que qualidade, desconfirma??o da qualidade, valor e desconfirma??o do valor impactam positivamente na satisfa??o, assim como a desconfirma??o da usabilidade, a inovatividade e o otimismo. Da mesma forma, a satisfa??o mostrou ser determinante para a inten??o de continuidade de uso. Em adi??o, a prontid?o tecnol?gica e o desempenho apresentam forte rela??o entre si. Com base no modelo estrutural encontrado pelo estudo, as organiza??es p?blicas podem implementar servi?os de e-learning para os funcion?rios se concentrando na melhoria de aprendizagem e no aprimoramento de habilidades praticadas no ambiente organizacional