Proposta – Este trabalho tem por objetivo avaliar a influência das melhores práticas de gestão na performance da qualidade da informação em projetos de Tecnologia da Informação (TI), em condições de restrições. O estudo foi baseado na experiência brasileira. Metodologia – A pesquisa tem lastro em um modelo conceitual, composto por variáveis independentes, variáveis moderadoras e variáveis dependentes, sendo estas as melhores práticas de gestão de projetos, critérios de avaliação da qualidade da informação e performance da qualidade da informação. Para verificar o modelo conceitual, em um primeiro momento a pesquisa foi elaborada à luz da literatura especializada. Esta fase está estruturada em três etapas: 1 – Fundamentos da gestão de projetos de TI; 2 – Levantamento das melhores práticas em gestão de projetos; 3 – Identificação dos critérios de avaliação da qualidade da informação e perspectivas da performance da qualidade da informação. Em um segundo momento, foi realizado o agrupamento das melhores práticas de gestão de projetos identificadas na etapa 2, utilizando para isso a técnica estatística análise de cluster. Em seguida, realizou-se uma consulta junto a especialistas para confirmar as variáveis do modelo conceitual, bem como apresentar os principais efeitos (influências) das melhores práticas na performance da qualidade da informação, condicionadas às variáveis moderadoras, ou seja, aos critérios de avaliação da qualidade da informação. Foram selecionados, por meio de critérios técnicos e científicos, especialistas com conhecimento e experiência sobre o objeto investigado. Desta forma, foram selecionados 303 especialistas com formações em diversas Áreas do Conhecimento (Tecnologia da Informação; Sistemas de Informação, Qualidade da Informação, Administração, entre outras), porém estas, com foco em Tecnologia da Informação. O estudo foi baseado na experiência brasileira em projetos de TI. Os dados foram coletados por meio de um questionário do tipo escalar (Likert) de 1 (menor intensidade) a 5 (maior intensidade), com algumas perguntas abertas. E para reduzir a subjetividade nos resultados alcançados foram aplicadas técnicas estatísticas como o teste de Duncan, para comparação das médias, e a correlação de Spearman, para análise da influência investigada. Limitações da pesquisa – O estudo está direcionado à experiência brasileira, desse modo, recomendam-se aplicações do estudo em outros países. Originalidade/valor – Este estudo parte de um gap nos recortes teóricos sobre influência das melhores práticas na performance da qualidade da informação em projetos de TI, sobretudo em condições de restrições. Implicações para a prática da gestão – Espera-se que este estudo possa apoiar gestores em seus processos de decisão em projetos de TI em contextos dinâmicos e contingenciais. Acredita-se ainda que este represente incremento de valor aos negócios de empreendimentos. / Proposal – This study aims to assess the influence of best management practices in information quality performance in projects of Information Technology (IT) in restrictions conditions. The study was based on the brazilian experience. Methodology – The survey is backed by a conceptual model, composed of independent variables, moderating variables and dependent variables, which are the best project management practices, criteria for evaluating the quality of information and performance of information quality. To check the conceptual model, at first moment, the search was made in light of the literature. This phase is structured in three stages: 1 - Fundamentals of management of IT projects; 2 - Survey of best practices in project management; 3 - Identification of criteria for evaluating the quality of information and perspectives of information quality performance. In a second step, it was carried out by the group of the best project management practices identified in stage 2, using the statistical method of cluster analysis. Then, a consultation was held with experts to confirm the variables of the conceptual model, as well as presenting the main effects (influences) of best practices in information quality performance, conditioned to moderating variables, namely the criteria for assessing the quality of information. They were selected through technical and scientific criteria, experts with knowledge and experience of the investigated object. Thus, initially they were selected 303 experts with diverse backgrounds Knowledge Areas (Information Technology, Information Systems, Quality of Information, Administration), among others, but these, focusing on Information Technology. The study was based on the brazilian experience in IT projects. Data were collected through a questionnaire of scalar type (Likert) from 1 (lowest intensity) to 5 (highest intensity), with some open questions. And to reduce the subjectivity of the results achieved were applied statistical methods such as the Duncan test, to compare the means, and the Spearman correlation for analysis the influence investigated. Search limitations – The study is aimed at the brazilian experience, therefore, it is recommended applications of the study in other countries. Originality / value – This study stems from a gap in the theoretical clippings about influence best practice in information quality performance in IT projects, particularly in restrictions conditions. Implications for practice management – It is expected that this study will support managers in their decision-making processes in IT projects in dynamic and contingent contexts. It is believed that this represents an increase of value to business ventures.

Project success is vitally important for companies to execute and achieve their strate-gies, as well as carry out their visions. Today, more than ever before, companies oper-ate under tremendous strain to deliver results rapidly and, at the same time, remain viable and adaptable. Many organisations face multiple constraints in the process of implementing successful governance structures, especially where meaningful information technology (IT) deals are involved. Every organisation is confronted by problems exclusive to itself as each organization’s ecological, political, geographical, economic and social issues are unique. Research has indicated that IT projects are likely to fail where governance is lacking due to organizational limitations. Each of the mentioned challenges is capable of giving rise to difficulties that make the provision of effectual governance impossible, or challenging. Investments by financial institutions in South Africa in IT projects can conservatively be estimated at billions of rands. Given such colossal investment amounts, there is concern as to why there is still a lack of cooperation between various banking institutions in developing unified standards and procedures which result in successful management of IT projects. The unified standards would ensure that the investments in IT generate business value and mitigate the risks associated with IT, an integral part of the overall business delivery. IT governance is an integral part of corporate governance and en-sures that IT goals are met, and attendant risks are mitigated. IT governance powers ensures alignment between IT investment and programme delivery, and must justly measure accomplishments. This study was undertaken to evaluate and establish the reasons why IT project man-agement and IT regulatory governance fail within the South African banking industry. The objectives of the study were to find ways of addressing the way in which IT project management and regulatory governance are implemented so as to address project fail-ures. Another objective was to recommend frameworks which would usher in positive impacts on IT project implementation and develop effective IT regulatory standards for the South African banking sector. The findings of the study reflected that IT projects should be directed from the very top of organisations. The boards of directors and senior management should take owner-ship of IT projects and governance issues. The findings also revealed that there is a need for supervision by the boards of directors. This ensures that investments made in IT systems produce reasonable returns for the institutions. Regular checks of IT systems and governance compliance are essential to ensure enforcement. The research results were explained and equated to the studied information. / School of Computing / M. Tech. (Information Technology)

This research focuses on the role that polychronic Communication (PC) plays in the productivity and project success of Information Technology (IT) Project Managers (PMs). PC refers to a communication style where the communicator switches rapidly between several conversations, irrespective of topic similarity, instead of completing one conversation before starting another. An online questionnaire collected data from Information Technology workers in multiple industries across the globe. The data consisted out of two distinct groups: IT PMs (n = 202) and IT project team members (n = 122). Statistical analysis on the dataset considered the perspectives of both participant groups, first separately and then combined. The results showed relationships between: 1. IT PMs’ individual polychronicity and their PC. 2. IT PMs’ PC and their opinion of the influence of PC on the success of the projects that they are managing. 3. IT PMs’ PC and their opinion of the influence of PC on their productivity. 4. IT PMs’ PC and the corporate polychronicity of their employers. In addition, when IT PMs rate their PC, the rating is lower than when other IT project team members rate the IT PMs’ PC. By contrast, there was no difference between IT PMs rating the influence of their PC on their project success and productivity versus IT project teams rating the influence of the IT PMs’ PC on their project success and productivity. These findings contribute to the factors that a corporation has to consider in hiring new IT PMs or training their current IT PMs. / Information Science / M. Sc. (Information Systems)

Submitted by Nadir Basilio (nadirsb@uninove.br) on 2016-07-01T21:32:07Z No. of bitstreams: 1 Roberto Antonio Winter.pdf: 2306529 bytes, checksum: a8d1cdc9ad22f45147be60e7a42ca592 (MD5) / Made available in DSpace on 2016-07-01T21:32:07Z (GMT). No. of bitstreams: 1 Roberto Antonio Winter.pdf: 2306529 bytes, checksum: a8d1cdc9ad22f45147be60e7a42ca592 (MD5) Previous issue date: 2016-02-22 / Organizational learning process is part of the quest for competitiveness and it is also present on the project’s results, summing up together with several organization projects in order to make up its result. The learned lessons support managers in their projects with the successful and unsuccessful experiences through the registry stored and provided in a centralized and organized way. The learned lessons registry in any project stage helps the project members to meditate about the process, achievements, stimulating the sharing of tacit and explicit knowledge created. On this process of storing and retrieving learned lessons, the web’s 2.0 collaborative tools are present, and in this context the wiki platform is one of the most cited when storing and retrieving learned lessons. Add up the fact that there are no process on the most used references (PMBOK-PMI and ICB-IPMA) to these factors and it is identified a gap on the studies. This scenario motivates the quest for a model that helps the learned lessons management in Information Technology projects and Information Systems. This dissertation aims to evaluate a learned lesson management model on IT/IS project utilizing web 2.0 tools. This model supports the management of learned lessons: gathering, verification, dissemination and reusing. This study has an explanatory and prescriptive approach using an abductive, inductive and deductive method. The Design Science Research is the research’s approach. This study looks for contributing towards the project’s practice and its results and creating academic knowledge with the accuracy that the study requires in its method. The Target 2.0 was instantiated in the implementation phase of an IT project, demonstrating that the model achieved its expected results, solving while searching the company's problem with the GLA. The result emerged evidence of the sociomaterial relations, the quality of relations between people and the model, under present social theory. The research contributes to the GLA practice in projects, helps with project managers in GLA, besides contributing to the Administration allowing expand the use of the organization's knowledge management model. The research contributes to the theory and use of GLA model in the implementation phase of an IT project, in a small business, with improvements in GLA. / O resultado dos diversos projetos de uma empresa contribui para o resultado estratégico do negócio, para a aprendizagem nos projetos, e para o processo de aprendizagem organizacional. Em adição a aprendizagem em projetos, com as lições aprendidas, apoiam os gestores em seus projetos, com o registro das experiências bem sucedidas e de fracassos, coletando e reutilizando as experiências de forma organizada e centralizada. Esta pesquisa explora a gestão de lições aprendidas (GLA), com apoio de uma plataforma wiki, em uma empresa de médio porte, no ramo de TI, especializada em sistemas de logística e transporte. Na relevância do tema, encontram-se as necessidades das empresas, a pouca atenção ao tema nos guias mais utilizados em projetos (PMBOK-PMI e ICB-IPMA). Esse cenário motiva a busca de um modelo que auxilie a GLA em projetos de Tecnologia da Informação e Sistemas de Informação (TI/SI). Essa dissertação tem como objetivo avaliar a instanciação de um modelo de gestão de lições aprendidas em projetos de TI/SI, utilizando uma wiki. Este modelo suporta os processos de GLA: conscientização; coleta; verificação; armazenamento; disseminação e reuso. Este estudo adota o paradigma Design Science Research e o método Technical Action Research, têm uma abordagem exploratória e prescritiva, com uso dos métodos abdutivo, indutivo e dedutivo. A pesquisa instanciou o modelo Target 2.0 na fase de execução de um projeto de TI, demonstrando que o modelo atingiu seus resultados, contribuindo durante a pesquisa para a solução do problema da empresa com a GLA. No resultado emergiu evidências da relação sócio material, na qualidade das relações entre as pessoas e o modelo, sob uma presente teoria social. A pesquisa contribui para a prática de GLA em projetos, contribui com gestores de projetos na GLA, além de contribuir com a Administração permitindo expandir o uso do modelo gestão do conhecimento da empresa. A pesquisa contribui na teoria com uso do modelo na GLA da fase de execução de um projeto de TI, apresentando melhorias na GLA. As seis proposições elaboradas pelo pesquisador, foram confirmadas pela análise dos resultados da pesquisa de campo, sendo que uma possui ressalva que sugere melhorias na elaboração das páginas wiki.