This study has presented an analytic comparison of interactivity between CNN and YTN. In the circumstance that traditional media are suffering difficulty in attracting audience, CNN and YTN adopted a timely relief to break through a slump. It was interactivity. The most authoritative and oldest news networks in each country, America and Korea, CNN and YTN began the first interactive news shows at similar time. CNN’s Rick’s List and YTN’s Topic News did interactivity with audiences in real-time. Viewer’s texting messages to specific topics were on screen and anchors responded to them. The first interactive news shows gained steady popularity even under the decreasing rating period of CNN and YTN While Rick’s List has advanced, Topic News stopped after twenty months. This study analyzed why the different results and dissimilarities have been generated in terms of culture, inveterate media custom and business circumstance. / Department of Telecommunications

創新於本世紀中為各大企業爭相研發或追求的珍貴資產，但此珍貴資產之所以致能領先市場、使企業居於永續的市場領導地位則是各個產業所致力研究的範疇。如何能達到永續的市場領導而居於市場不敗之優勢 ? 是須要透過具有符合市場劇變的創新?而其創新又須要具有如何的特性或是與時代性相關的演化性 ? 另，市場劇變的因素是否又與使用者以及代表新科技的載體有著密不可分的關係 ? 本研究將以一個現今仍居領導地位的網站實例來分析其致勝的原因，並且以質性研究的方法進行層層的頗析，揭開網路服務的神秘面紗。 網路服務的世界，豐富且多樣化，因此本研究將創新的研究範圍聚焦於新聞自製性內容的｢話題新聞」為主軸，透過｢話題新聞」的守門人:話題製作人，並且對應於創新三大構面：內容、載體與商業模式，進而探討其不斷創新是須要具有調適性的特質。而若以創新理論的精神為內涵，又同時須結合網路之｢使用者為大」的雙重考量下，研究則以Henry教授的開放式創新與von Hipple教授的使用者創新，並為核心理論的依據。至此，本篇研究的架構清晰易見。 經由親身參與的田野調查與近期的資料蒐集，本研究將透過網路服務的特性與使用者溝通的互動方式，整理後發現其特殊的共創過程與調適性的特質。研究中更將揭露自製性內容的共創對於載體的影響，並且對應於資訊傳播模式的演化，爾後延伸至商業模式的多所變化。最終，希望透過本研究能提供台灣傳統新聞媒體及企業界創新的具體參考，不僅在理論面向得以印證及延伸，更於實務面提供操作的執行方向。 關鍵字：使用者創新，開放式創新：內容、載體與商業模式，調適性，新聞製 作，資訊傳播，經濟活動，話題新聞，製作人，行動研究，質性研 究。 / Innovation is the precious asset in this century for all the companies to seek, study or develop as it is the way to win or sustain the leading position where the enterprises are eager to reach. However, how to continue the innovation so as to retain the leadership? Or which attributes or evolutions the innovation should have to react to the market change? How the factors of market transformation correlate with the users and high-tech (electronics) devices? This study will use a global leading website as a sample and explore the elements of its success through the qualitative research method. The internet contains the diversified services. Thus the research selects the news reproduction as the main study subject. By observing the daily operation of the “Topic News” gatekeepers, Topic News producers, and analyzing three dimensions of innovation: contents, devices and business models, the study figures out the fact that the constant innovation should possess the characteristic of Adaptability. Furthermore, considering both the essence of Innovation theories and the internet user behavior, the study cites Open Innovation by Prof. Henry and User Innovation by Prof. von Hipple as the core theories to support the whole research. By participating in the field investigation and collecting the recent data, the study discovers the particular procedure of co-producing contents as well as the characteristic of Adaptability through researching on the internet service and its communication and interaction with the users. The study further reveals the impact which the reproduced content makes on the devices themselves, evolution of the information dissemination and even the types of the business models. The ultimate objective of the study is not only to prove the truth of the theories but also to contribute several suggestions and references towards the traditional news media and the enterprise innovation on the execution and operation directions. Key words : User Innovation, Open Innovation, Content, Devices and Business model, Adaptive, News re-production, Dissemination of information, Economic Activity, Topic News, Topic News Producer, Action Research, Qualitative Research.