D. Tech. Food and Beverage Management / The low entry barriers to the restaurant industry have given rise to an extremely competitive business environment. In this volatile business sector it is of utmost importance that a strategy of quality differentiation be implemented. In most international sectors of the tourism and hospitality industry customers rely on grading systems to give them some indication of what quality they can expect at a certain price. South African restaurants, that form an integral part of the hospitality industry, however are not rated according to a nationally accepted grading system. Important aspects of a quality differentiation strategy are Total Quality Management, benchmarking and service quality management. This project was aimed at establishing a grading system that would inform customers as well as restaurateurs of expectations of restaurant quality. The researcher conducted this study to ascertain which criteria restaurateurs regard as important factors influencing the customer's restaurant selection.

Thesis (MTech. degree in Education) -- Tshwane University of Technology, 2008. / We are in the era where quality assurance is a prerequisite in all government institutions particularly in schools. Agreements struck between the department of education and teachers unions have gone a long way towards making teachers responsible for quality of their own work. This study investigates the challenges faced by teachers in the implementation of integrated quality Management System in Thaba Nchu high schools. According to some authors the quality of teaching and learning in South Africa is critical, thus teachers must be accountable for their performance in the classroom.

Not available / text

published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Housing Management / Master / Master of Housing Management

Είναι γεγονός, ότι η Διοίκηση Ολικής Ποιότητας είναι μια έκφραση της Οργάνωσης και Διοίκησης των Επιχειρήσεων και έχει υιοθετηθεί σε μεγάλο βαθμό από επιχειρήσεις παγκοσμίως, αποτελώντας ένα ισχυρό εργαλείο για τη βελτίωση των παρεχόμενων προϊόντων και υπηρεσιών. Η ποιότητα αποτελεί έναν από τους σπουδαιότερους ανταγωνιστικούς παράγοντες για τη μακροπρόθεσμη ικανοποίηση των πελατών. Ως εκ τούτου, η αποτελεσματική διοίκηση της ποιότητας των προϊόντων-υπηρεσιών, ξεκινάει από την αξιόπιστη και ακριβή μέτρηση της συνεισφοράς της ποιότητας, τόσο στον οργανωτικό σχεδιασμό όσο και στην οργανωτική απόδοση. Σκοπός της παρούσας εργασίας είναι μέσω τόσο μιας θεωρητικής ανασκόπησης όσο και ενός ερευνητικού κομματιού να αναλυθεί η σημασία των πρακτικών Διοίκησης Ολικής Ποιότητας στον τομέα των ξενοδοχείων, ώστε στη συνέχεια να αποφανθούμε κατά πόσο αυτές σχετίζονται με την βελτίωση της απόδοσης των ξενοδοχείων. / It is a fact that TQM is an expression of Organization and Management of Business and has been adopted widely by businesses worldwide, providing a powerful tool for improving products and services. Quality is one of the most important competitive factors for long-term customer satisfaction. Therefore, the effective management of quality of products and services starts from the reliable and accurate measurement of the contribution of quality, both in organizational design and in the organizational performance. The purpose of this work is through both a theoretical background and a research track to analyze the importance of TQM practices in the hotel, so then to judge whether these relate to improving the performance of hotels.

This research project examines the successes and challenges of processes involved in the implementation of the Integrated Quality Management System (IQMS) in six secondary schools. The focus of this study is limited to six secondary schools in the Umgungundlovu District in KwaZulu-Natal, South Africa. The research seeks to critically trace the evolution of the IQMS as a policy strategy for the implementation of teacher appraisal in South African schools. The research also explores appraisal measures in place prior to the introduction of the IQMS in schools. The analytical framework uses forward and backward mapping as analytical tools to guide the data analysis. The methodology is a case study approach with qualitative interviews with principals, heads of departments and post-level one educators. The findings indicate that while progressing adequately, there are a number of areas of concern with the implementation of IQMS. The report makes several recommendations regarding these. / Thesis (M.Soc.Sc.)-University of KwaZulu-Natal, Pietermaritzburg, 2008.